顾客抱怨行为影响因素研究综述     

顾敏艳  谭春霞 《金华职业技术学院学报》2009,9(5):42-45

顾客抱怨行为影响因素可分为个体因素、情境因素、文化因素三方面。个体因素中的态度因素对于顾客抱怨行为有较大影响。情境因素对顾客抱怨行为影响在三类因素中最为显著。文化因素最常用于不同国家顾客抱怨行为的比较研究中。  相似文献   

注册会计师审计行为的成本效益分析   总被引：2，自引：0，他引：2  

徐维爽  李晖 《山东教育学院学报》2009,24(2):96-99

会计信息使用者客观上需要依据高质量的会计信息做出决策。但目前我国尚未有系统的、权威的会计信息质量评价标准,因此注册会计师（CPA）的审计意见在一定程度上就成为替代的评价指标。而哪些因素影响CPA的审计质量,不同的学者持不同的观点,但笔者认为审计质量最终取决于CPA的审计行为。在REM人假设下,CPA实施何种审计行为取决于该行为收益与成本的权衡,因此,本文基于成本效益的角度,对CPA的审计行为进行研究,并结合研究结论提出改善CPA审计质量的对策建议．  相似文献   

基于计算实验的建设工程创新行为仿真研究     

郑俊巍  谢洪涛 《科技管理研究》2018,(4)

引入计算实验方法,构建建设工程创新行为激发的计算实验模型,在计算机平台运用Net Logo工具进行转化与构建创新资源竞争与合作模型从而进行模拟仿真。研究发现,结合工程需求,给予适当的创新支持,设置一定的创新收益,告知合理的提升机会,如此能够有效激发个体创新行为,促进工程组织中更多的个体成员加入创新,个人发展方面的精神激励与奖金收入方面的物质激励同等重要,均能够激发个体创新行为。  相似文献   

Machiavellians' Motives in Organizational Citizenship Behavior     

Jennifer A. H. Becker - Jennifer A. H. Becker is an Assistant Professor in the 《Journal of Applied Communication Research》2007,35(3):246-267

This study investigated the relationship between Machiavellianism, a predisposition toward manipulative behavior, and organizational citizenship behavior (OCB), defined by being helpful, cooperative, and conscientious. Given past findings that Machiavellians seek opportunities for impression management to obtain personal benefit, we hypothesized that the negative association between Machiavellianism and organizational citizenship behaviors toward the organization (OCBO) is stronger than the negative association between Machiavellianism and organizational citizenship behaviors toward individuals or groups (OCBI). Additionally, we hypothesized that Machiavellianism is associated with the OCB motive of impression management, but negatively associated with the OCB motives of organizational concern and prosocial values. Participants were 606 working adults (as well as their supervisors and co-workers) from various organizations in the U.S. South and West. Results generally confirmed the predicted relationships, which were consistent across supervisor and co-worker perceptions as well. Theoretical and practical implications of the findings are discussed.  相似文献   

大学生对身体素质的认知状况和其锻炼行为关系的调查分析     

刘洪新 《四川体育科学》2003,(3):41-42

将大学生对身体素质的认知状况进行量化处理，并结合锻炼现状进行对应分析，结果如下：大学生对身体素质的认知表现良好，然而认知水平并没有对其锻炼行为产生相应的影响，存在看“知”而不“行”的现象，这与体育教学中知识理论和实践脱节有关，为此，针对性地提出了教学中应该采取的措施和建议。  相似文献   

浅析大学生体育消费的价值取向及行为特征   总被引：10，自引：0，他引：10  

李萍  王莉华  赵伟 《首都体育学院学报》2004,16(1):14-16

运用文献资料法、问卷调查法、访谈法及数理统计法等研究方法,对湖北省部分普通高校大学生的体育消费价值取向、行为特征及影响大学生体育消费的因素等问题作了调查分析,旨在通过对高校体育消费现状深刻了解的基础上提出科学的建议,推动高校体育消费市场的建立,促进大学生合理的健康体育消费。  相似文献   

凸现人文:I=S＋B＋V——论图书馆形象优化   总被引：13，自引：0，他引：13  

金明生 《中国图书馆学报》2004,30(4)

图书馆形象包涵着精神形象、行为形象和视觉形象,即I=S B V。无论精神、行为 和视觉形象的建设,都必须凸现人,重在人文关怀。凸现人文是优化图书馆形象的本质。参考 文献10。  相似文献   

中国互联网用户网络使用行为分析   总被引：1，自引：0，他引：1  

李冠强  陈雅  李强 《中国图书馆学报》2004,30(5)

我国目前有互联网用户6800万人,其网络使用行为大体可分为通信、信息浏览、下载信息和购物4大类。影响用户使用行为的因素主要有:用户特征、网络易用性及其娱乐性、实用性等。这些影响因素与用户网络行为间有着必然的联系。图1。表2。参考文献13。  相似文献   

Hiker on trail: Information practices in the wild. A mixed methods approach to investigate real-time mobile technology use by long-distance backpackers     

《Library & information science research》2022,44(4):101200

Long distance hikers' information practices are considered via an ‘in-field’ methodology that generated rich experiential data. Participants documented and reflected on their experiences and use of mobile digital technology while undertaking a two-week coast-to-coast walk across the Scottish Highlands. Empirical evidence on the adoption and use of mobile digital technology by backpackers, and the implications this has for their practices and interactions is scarce. “Research in the Wild” (RITW) mixed methods facilitated exploration of how and why mobile digital technology is employed via analysis of in-field video-logs, interviews with eight participants, and a survey. Analysis of the research interview data provides insights into fieldwork participants' reactions to, and experiences with, the methods employed. The affordances and issues of the approach are discussed, highlighting the benefits and challenges of mixed methods for Human Computer Interaction and Information Behavior research in the arena of outdoor recreation.  相似文献   

Refinement of the Classroom Citizenship Behavior Scale     

Stephen Sivo    Andrea Scott  Steve Neel 《Communication Research Reports》2018,35(3):282-291

In its original presentation, scores on two of the three subscales of the Classroom Citizenship Behavior scale were highly reliable. Scores on the subscale measuring the third dimension of classroom citizenship behavior, Courtesy, had poor reliability. We inductively derived additional items for the Courtesy subscale and tested structure and reliability of the revised scale. Exploratory factor analysis indicated that the scale readily divided into three factors of six items each, consistent with the proposed model. Furthermore, the subscale scores associated with these factors demonstrated high reliability. Next, two additional communication classes completed the revised scale and confirmatory factor analyses were run on the new version of the three-factor scale. Fit indices were good. The revised Classroom Citizenship Behaviors scale provides a stronger tool for investigating student behaviors that contribute to the effective functioning of the classroom environment.  相似文献