The role of social media in the engagement and information processes of social CRM     

《International Journal of Information Management》2020

This study furthers investigation into exactly how Social CRM (S-CRM) is different from traditional CRM, and models the interrelationships between its capabilities. It is underpinned in dynamic capabilities theory, to explain how social media, as a resource all organizations use, can lead to differing performance outcomes. It is underpinned in seminal research into traditional CRM, but which does not cater for the disruptive nature of social media. We outline how S-CRM is a second-order dynamic capability consistng of a set of first-order integrative dynamic capabiliies that, when properly interrelated, lead to performance outcomes. We particularly model the role of S-CRM front- and back-office technology capabilities, customer engagement initiatives, and social information processes in driving customer relationship performance. Findings show that S-CRM is different from traditional CRM in a range of ways in the front- and back-offices, and provide a framework for researcher and managers in information systems and marketing to operate at strategic and tactical levels within S-CRM, while being congisant of both.  相似文献   

Inside out and outside in: How the COVID-19 pandemic affects self-disclosure on social media     

《International Journal of Information Management》2020

As social distancing and lockdown orders grew more pervasive, individuals increasingly turned to social media for support, entertainment, and connection to others. We posit that global health emergencies - specifically, the COVID-19 pandemic - change how and what individuals self-disclose on social media. We argue that IS research needs to consider how privacy (self-focused) and social (other-focused) calculus have moved some issues outside in (caused by a shift in what is considered socially appropriate) and others inside out (caused by a shift in what information should be shared for the public good). We identify a series of directions for future research that hold potential for furthering our understanding of online self-disclosure and its factors during health emergencies.  相似文献   

The serendipitous impact of COVID-19 pandemic: A rare opportunity for research and practice     

《International Journal of Information Management》2020

In this opinion paper, I argue that the Covid-19 pandemic, as tragic and disastrous as it undoubtedly is, has also given us a rare opportunity to deeply examine the research and practice of information management in particular and information systems in general. To cope with the pandemic, we have retreated to the digital world and drastically changed the way we work. Yet these very practices can well shape the way we work in the post-pandemic world. Moreover, the pandemic is also a sharp lens through which we can study deep-rooted theoretical issues that otherwise would not have surfaced, or at least remained in the background. My call to the research community is to seize this rare opportunity.  相似文献   

Social commerce adoption using TOE framework: An empirical investigation of Saudi Arabian SMEs     

《International Journal of Information Management》2020

Social commerce is becoming an important hub for product sourcing, which helps companies to connect with customers and to gain competitive advantages. However, very little empirical research that focuses on small-and medium-sized enterprises (SMEs) has been conducted to date. This study examines factors that affect social commerce adoption by SMEs. Using the Technology-Organisation-Environment (TOE) as the theoretical framework, the researchers tested the model and related hypotheses, employing structural equation modelling. The results from a survey of 181 SMEs in Saudi Arabia indicate that trading partner pressure in the environmental context, followed by top management support in the organisational context, and perceived usefulness in the technological context, have the most significant influence on behavioural intention to use social commerce. The research contributions and conclusion as well as limitations and future research directions are presented.  相似文献   

SDGs影响下的全球大学社会责任实践     

李丽珍  廖保华 《科教文汇》2020,(5):8-9

为响应联合国可持续发展目标(SDGs),一股“大学社会责任”正在全球蔓延开。日本“地方知识基地推动计划”、欧盟大学社会责任计划(EU-USR)、“伊拉斯莫斯计划”、英国“教学卓越架构”等都在鼓励大学落实社会责任,这些计划和政策的实施对我国高校教学改革具有一定的借鉴和启发意义。  相似文献   

Threat and Prejudice against Syrian Refugees in Canada: Assessing the Moderating Effects of Multiculturalism,Interculturalism, and Assimilation     

《Int J Intercult Relat》2017

A survey experiment (N = 529) was used to test the moderating effects of intergroup ideologies (assimilation, multiculturalism, and interculturalism) on the relationship between social dominance orientation (SDO) and expressions of prejudice under conditions of intergroup threat. Moderated multiple regression analyses suggest a multicultural integration frame moderates the relationship between SDO and feelings toward Syrian refugees in Canada when the target outgroup is portrayed as a source of intergroup threat. This moderating effect was unique to the relationship between SDO and feelings toward Syrians and did not extend to other correlates of prejudice including beliefs in zero-sum group competition or a multicultural ideology, nor did it extend to more general measures of prejudice (i.e., attitudes toward immigrants or evaluations of intercultural contact). Findings suggest the prejudice-reducing effects of a multicultural integration narrative affect group evaluations and functions by targeting beliefs in social dominance, rather than zero-sum group competition or ideological support for cultural diversity. The results offer insights into the prejudice-reducing potential for two alternative integration narratives that are institutionalized in Canada.  相似文献   

We make the road by walking together: New teachers and the collaborative and context-specific appropriation of shared social justice-oriented practices and concepts     

《Teaching and Teacher Education》2013

This study examined the work of a collaborative group of six new United States-based social studies teachers from the same social justice-oriented teacher education program (SJOTEP). Shared practices and concepts introduced previously in the SJOTEP were developed and appropriated to their classrooms and schools in consideration of the local context, through the collaborative problem-solving process of the group. It is argued that SJOTEPs and TEPs committed to issues of diversity, democracy, inclusion, and/or equity should be collaboration-based, teach a coherent and consistent social justice-focused curriculum, and provide post-graduation collaborative support and research it.  相似文献   

An examination of the relationship between social self-efficacy and personal growth initiative in international context     

《Int J Intercult Relat》2017

The cross-cultural transitioning experience of international students has been viewed as a high-impact practice for student learning. International students experience both challenges and growth opportunities when they encounter new peoples and environments. However, limited research exists on the student factors that predict benefits, growth or resilience for international students through their cross-cultural transitioning experience. This study investigated social self-efficacy as a predictor of personal growth initiative amongst international students, above and beyond demographic and linguistic factors. In addition, the factorial structure of Personal Growth Initiative Scale-II was examined. Our results indicated that the perceived ability to successfully negotiate social situations and produce positive social interactions predict greater personal growth initiative and its dimensions regardless of students’ language proficiency. Moreover, results from the confirmatory factor analysis (CFA) provided further support for the first-order four-factor structure of the PGIS-II. Results have implications for improving international student integration, because efforts to support students’ social self-efficacy are linked to their personal growth initiative.  相似文献   

The Centre for Research into Higher Education at the University of Amsterdam (Centrum voor Onderzoek van het Wetenschappelijk Onderwijs,COWO)     

Bert Camstra 《International Journal of Science Education》2013,35(3):355-356

This study is part of a first study of collaborative socio-environmental projects that engage Jewish and Arab students in Israel in learning about their local environment and about each other through outdoor learning and environmental action. We used ideas of social learning and environmental citizenship to frame our research. We investigated students' knowledge regarding their local environment and their knowledge of each other's community. We also studied the participants’ views regarding their project-partners'environmental knowledge, awareness and behaviour in comparison to their own. Initially, differences were found regarding various aspects of the students' socio-environmental knowledge and in students' views of their counterparts' environmentalism. At the end of the projects, students showed better understanding of local socio-environmental issues and demonstrated changes in their original views towards the environmental awareness and behaviour of their counterparts. These findings suggest that projects which involve students from segregated communities not only promote environmental awareness but contribute to a reduction in mutual prejudices. We suggest that the differences we found are not related to ethnicity, but rather to students' socioeconomic status and experience in environmental education programmes.  相似文献   

捍卫公民获取知识与信息的权利是图书馆的职责   总被引：12，自引：0，他引：12  

赵云亭 《图书馆建设》2005,(4):13-15

获取知识与信息是每一个公民的基本权利,保障公民的这一基本权利有利于图书馆发挥促进科技创新、保障人们终身学习和满足休闲娱乐需要的社会职能。捍卫公民的这一权利是图书馆的职责。高校图书馆应当向社会开放。  相似文献