Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Engaging mothers with substance use issues and their children in early intervention: Understanding use of service and outcomes     

《Child abuse & neglect》2018

Mothers who use substances need integrated, multi-sectoral intervention services to support substance use discontinuation. We explored mothers’ service use at Breaking the Cycle, an early intervention and prevention program for pregnant and parenting women and their young children in Toronto, Canada. We conducted retrospective analyses of families’ service records and client charts (N = 160). Aims were to 1) describe women’s use of service, 2) examine how early engagement of pregnant women related to postnatal service use, and 3) examine the circumstances in which women ended their service relationship with Breaking the Cycle. Specifically, we examined circumstances at service ending relating to women’s service goals; custody status with children; and global substance-use, parent-child relationship, and child development outcomes. We found that these vulnerable women were actively engaged in many services and for a long duration, early engagement was associated with greater service use, and greater service use was associated with more positive circumstances upon ending service. Results provide support for a relational approach to service that promotes not only the relationship between mother and child, and mother and service provider, but also highlights relationships among staff, between staff and management, and between community partners as integral to effective service delivery. Integrating positive relationships at all levels is critical to support vulnerable families with complex needs.  相似文献   

A case analysis of E-government service delivery through a service chain dimension     

《International Journal of Information Management》2019

Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local e-government service delivery.  相似文献   

商业性档案培训服务SWOT分析     

孙大东  彭登辉 《档案与建设》2020,(2):18-21,44

随着档案行业的发展和市场经济的推动,商业性档案培训服务应运而生,并逐渐展示出了强大的活力,这无疑为档案事业的发展提供了新思路、新动力、新方法。文章运用SWOT分析法,对商业性档案培训服务内部的优势、劣势以及外部的机会、威胁因素进行分析,进而提出了相应的发展思路和建议,以期推动商业性档案培训服务能够突破传统思想束缚、完善运营机制,使之成为档案事业发展的新增长点。  相似文献   

Triggering effects of mobile video marketing in nature tourism: Media richness perspective     

Ari Alamäki  Juho Pesonen  Amir Dirin 《Information processing & management》2019,56(3):756-770

The aim of this study was to investigate videos as potential triggers of behavior. Therefore, we applied the theories of triggers and media richness to learn about the triggering efficiency of mobile marketing videos on participants’ behavioral intentions. The experiment involved three distinct test groups, each comprising 41 student participants. From the perspective of media richness theory, we observed that the different kinds of videos had quite similar effects in terms of triggering behavioral changes. However, the mechanisms explaining why triggers were present differed for each video. Further, the results reveal that the consumer's position in the information search process was the most significant reason for the triggering of any kind of effect. In addition, the instructionally designed videos were able to exert an affective triggering effect: the more participants liked the video, the more it affected their participation intention and recall scores. This study extends the media richness research by demonstrating that the effects of media richness can vary within technically similar videos, as they form different logical connections among non-verbal visual cues related to a video's storyline.  相似文献   

中国天空跑赛事发展战略研究     

刘明星 《河北体育学院学报》2020,34(6):74-78

运用文献资料法和逻辑分析法，对天空跑赛事的发展现状、运动特点进行分析，并在此基础上研究中国天空跑的发展问题。中国天空跑赛事是一项依托体育强国战略，融自然风光与人文景观于一体、兼顾竞技体育与全民健身协调发展、充分利用和深度融合互联网技术的新兴运动项目。目前还存在宣传推广不足、品牌与文化建设欠缺、融资手段与商业配套落后等问题。认为，应该坚持区域间协同发展，加强全媒体平台建设；打造品牌赛事，提升服务意识与治理理念；充分利用政府与资本合作模式，挖掘附属产业价值。旨在促进中国特色天空跑赛事高质量发展。  相似文献   

Social media and students’ behavioral intentions to enroll in postgraduate studies in Kenya: a moderated mediation model of brand personality and attitude     

Gabriel Simiyu  Ronald Bonuke  Joyce Komen 《Journal of Marketing for HIGHER EDUCATION》2020,30(1):66-86

ABSTRACT

Using cross-sectional data from 504 students from four Kenyan universities, this study evaluates the indirect effect of brand personality on the relationship between social media and students’ behavioral intentions to enroll in postgraduate studies. Additionally, the study examines the moderating effect of attitude on the relationship between social media and brand personality, social media and students’ behavioral intentions, brand personality and students’ behavioral intentions. Finally, it investigates the moderating effect of attitude on the indirect process of brand personality on the relationship between social media and students’ behavioral intentions. The study is guided by the Theory of Planned Behavior, Technology Acceptance Model and Self Congruity Theory. Process Macro is used to analyze data. Results indicate that social media significantly predicts students’ behavioral intentions and this relationship is partially mediated by brand personality. Besides, attitude moderates the relationship between social media and students’ behavioral intentions and also the relationship between brand personality and students’ behavioral intentions. Finally, attitude has a conditional effect on the indirect relationship between social media and student’s behavioral intentions via brand personality and this effect is much stronger with a higher level of attitude. These findings contribute new knowledge to literature and theory.  相似文献   

我国体育产业核心竞争力发展策略研究     

云〓峰 《广州体育学院学报》2019,(2):61-63

改革开放以来，我国体育产业从无到有一路发展，在成为受国家重视的重要产业的今天，相比国际体育产业发达国家，我们仍然处于明显的劣势，即便是国内的中、高端体育消费市场也几乎被国外大品牌企业占据大半，更不用说我们的企业走出国门了。然而我们的体育产业依然有着潜在的核心竞争力，为了将这种竞争力变成现实的力量，我们必须积极营造成熟、规范的体育消费市场；积极发挥竞技体育发展水平的优势；积极与国际知名企业合作，实现互利共赢。  相似文献   

个性服务视域下的高校档案数据库建设     

沙敏 《档案管理》2020,(3):115-116

本文通过研究当前高校档案管理的重要性,结合实际的档案需求情况,分析了档案专题数据库基本的几种类型,来满足高校群体对档案信息的个性化需求,并通过对档案专题数据库模式的分析,制定了具体的应用措施,以便能够为相关人员提供信息参考。  相似文献   

基于游客角度的旅行社品牌价值研究   总被引：2，自引：0，他引：2  

杨林安  张茜  夏汉军 《邵阳学院学报(社会科学版)》2011,10(3):52-56

品牌价值是一种超越企业实体和产品以外的价值,对旅行社来说更是一种潜在的利润和收益。但目前我国对旅行社品牌价值意识的觉醒较晚,对旅行社品牌价值的研究也只是处于摸索阶段,品牌价值的管理和提升方面与市场的要求、游客的期待都相距甚远。文章从游客的角度来研究旅行社的品牌价值,首先构建了基于游客的旅行社品牌价值概念模型;其次探讨了旅行社品牌价值的四个维度是怎样影响游客的品牌价值表现并通过实证加以证实,最后,根据研究结果提出旅行社品牌价值管理和提升的对策建议。  相似文献