排序方式： 共有5条查询结果，搜索用时 31 毫秒
1
1.
Cinthya Ippoliti 《International Information and Library Review》2017,49(4):304-309
Utilizing the concepts of change management and intentional change theory, this column delves into the issues facing new liaison roles and provides tips for those who are undergoing a similar process through a lens of organizational change that addresses reviewing what is working, as well as what is not, developing a clear vision and direction, breaking down the change into smaller segments, cultivating a sense of identity through shared purpose, and supporting new habits. 相似文献
2.
3.
Cinthya Ippoliti 《Public Services Quarterly》2013,9(3):177-192
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for successful completion of a non-credit course. This article will detail our sometimes difficult, often uncertain, but ultimately worthwhile process of determining training needs and creating this course as we incorporate customer service into the daily work of our employees. 相似文献
4.
Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in uncovering user needs as other types of approaches. Taking this concept and applying it to the Oklahoma State University Library community resulted in a library-wide study in 2015. Researchers started with a simple question, “What if the library?,” and through interviews, online surveys, and a sticky-note wall, they found out the answer. 相似文献
5.
Cara Lynne Preuss Cinthya M. Saavedra 《International journal of qualitative studies in education》2013,26(7):901-921
This paper reanalyzed research previously conducted with Spanish-speaking childcare providers who participated in an educational literacy program. The women in the program were generally framed as the deficient other – illiterate, immigrant women. The authors used a critical framework and Chicana/Latina feminist methodologies, namely pláticas y encuentros (talks and encounters), to investigate, reanalyze, and reinterpret the data. Through the process, the authors not only revealed the inner flame of the participants in the study, but through the collision of their own worldviews, they also exposed more deeply the assumptions buried within their epistemologies, methodologies, and positionalities. The results speak to the importance of critical examinations of power and discourses in education that often reside unexamined, or perhaps examined but largely unpublished, in our research. 相似文献
1