Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods     

《International Journal of Information Management》2019

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).  相似文献   

The balancing act of social enterprise: An IT emergence perspective     

《International Journal of Information Management》2021

The significance of IT in the context of non-digital social enterprises (SEs) and its influence on the viability of such SEs have been less studied themes in information systems research. In the era of ubiquitous IT, SEs have increasing pressures to cope with the ever-dynamic technological domain while balancing their dual objectives. Data from a single revelatory case of Jaipur Rugs (JR), an SE situated in a developing country context (India), is used to fathom the peculiarities of the SE context with a focus on the sociomaterial phenomena of IT emergence. Using the three fundamental notions of sociomateriality theory (relationality, performativity, and practice) this interpretive study understands the mechanisms underlying the SE’s attempt to balance its financial and social sustainability objectives. Through the innovative use of IT, the SE establishes and maintains shared value, yielding stability and efficiency to the business (financial viability) while simultaneously ensuring scalability and effectiveness of their social impact. This study strengthens the perspective of IT as an emergent phenomenon situated in sociomaterial practices and fills a gap in organizational literature by examining such phenomenon in the rich context of SEs where achieving the balance between dual goals is increasingly dependent on non-human (IT) agents.  相似文献   

论大众竞技运动与精英竞技运动的协调发展   总被引：4，自引：0，他引：4  

陈勇军  邹国忠  王正伦  王爱丰 《南京体育学院学报(社会科学版)》2003,17(3):23-27

体育与竞技运动是两个不同的概念 ,两者都有普及与提高的问题 ,精英竞技运动的发展不是建立在大众体育和学校体育的基础之上的 ,其发展的基础是竞技运动在全社会的普及。传统的认识存在许多缺陷 ,导致在实践中产生很多偏差。讨论了大众竞技运动与精英竞技运动的异同 ,分析了西方国家管理与发展竞技运动的模式、中国发展竞技运动成功的经验及存在的问题 ,说明了应如何理解所谓大众竞技运动与精英竞技运动协调发展的问题 ,最后从 5个方面探讨了大众竞技运动与精英竞技运动协调发展的基本对策。  相似文献   

正交变换在积分中的应用     

游家桦 《贵阳金筑大学学报》2003,(3)

利用正交变换,在重积分、曲面积分中处理积分的变数替换。  相似文献   

对微机房供电电源线配置的几点看法     

张太荣 《六盘水师范高等专科学校学报》2003,15(4):56-57

在工程实践中,对于微型计算机机房的电源供电线路设计及施工,不仅要考虑工程的经济效益、工程的施工难度和工作环境的人身安全,而且还应考虑由于电源电路形成的杂散磁场对显示器的影响,以避免显示器的工作失常。对于不同的机房环境条件下的微机显示器的配置应采用不同的方案。  相似文献   

以线段长为方程根的中考题析解     

朱书民 《张家口职业技术学院学报》2006,19(2):22-24

以两线段长为一元二次方程的根的问题的解法，是把一元二次方程与几何问题直接挂钩。沟通了几何与二次方程之间的联系。  相似文献   

关于加强高校教师队伍建设的思考   总被引：1，自引：0，他引：1  

宋栋 《天水师范学院学报》2001,21(6):75-77

国家现代化建设的各类专门人才主要通过高等学校培养,高校教师是完成这一任务的主体,既要传授知识,又要创新知识.根据高校教师的基本工作任务,其本身应具备的素质为高尚完善的师德;广博精深的业务素质;积极健康的身心素质;掌握运用教育规律;具备创新意识和创新能力.如何提高这些教师自身素质,加强师资队伍建设,应以师德建设为突破口;以党的建设为龙头;加强常规建设;以青年教师队伍建设为重点.只有这样,才能建设一支结构优化、素质良好、富有活力、水平较高的教师队伍.  相似文献   

浅析师生互动式营销案例教学法   总被引：1，自引：0，他引：1  

钱国林 《苏州市职业大学学报》2006,17(4):135-137

现代经济社会所要求的人才培养的目标是具有创新思维、创新能力的新一代创造型人才,而以学生为中心的教学模式无疑是达到这一目标的有效途径。本文通过对各类企业典型案例的深入分析,使学生既能牢固地掌握所学的基础理论知识,又能针对具体企业、具体问题作出自己的判断,提出具有个性化的分析诊断以及营销管理对策,这对于培养具有创新观念的新型人才意义深远。  相似文献   

知识经济背景下科技期刊的变革与编辑的转型   总被引：36，自引：7，他引：29  

钟天明 《编辑学报》2001,13(2):91-93

论述知识经济时代科技期刊及其生存空间的变革，为适应这种变革，科技期刊编辑应尽快转型，包括思想观念的转型，知识结构的转型，编辑职能和工作方式的转型，以及编辑社会角色的转型。  相似文献