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The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope. 相似文献
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业务外包是图书馆行业近年来兴起的一种经营管理模式。在图书馆业务外包过程中还存在着一些不足,其中比较普遍的是图书馆业务外包后质量控制比较困难,某些业务水平下降。在业务外包过程中,图书馆只有采取正确的策略,加强质量控制,才能够扬长避短,达到预期的目的。参考文献2。 相似文献
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外包制胜--华中农业大学图书馆编目业务外包的实践与思考 总被引：17，自引：0，他引：17
本文以华中农业大学图书馆委托书商进行编目业务外包为实例，论述了图书馆在外包市场不太成熟的环境中如何运作，才能在业务外包活动中制胜的方方面面。并就编目业务外包的健康发展问题提出了自己的思考。 相似文献
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图书馆实施业务外包及其策略 总被引：42，自引：1，他引：42
图书馆将非核心功能工作通过合约外包给社会机构来完成，从而达到降低成本、节约人力资源，提高工作效率，提升竞争优势的目的。业务外包在图书馆的应用主要集中在事务性工作和采编工作方面，随着信息时代的到来，图书馆服务功能的变化，业务外包在图书馆的应用将日益扩展，有着更大的发展空间。 相似文献
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The progressively global, neoliberal, privatised, and digital education environment poses new methodological challenges for educational researchers, prompting a need to innovate. It has been suggested, however, that better commentary and reflection on methodological innovation in education is required. This paper considers the benefits and challenges associated with the use of network ethnography, one methodological approach that has emerged to address new social complexities. We explain the rationale for, and process of, this methodology through reference to an illustrative case: a network ethnography of the outsourcing of Health and Physical Education (HPE) curricular work to external providers. In doing this we map and critique three interrelated activities (i.e. Internet searches, interviews, and network diagram construction) that constituted our network ethnography. The discussion turns to how network ethnography allowed us to access new knowledge about the outsourcing of HPE curricular work to external providers by, for example, facilitating us in asking different questions, and foregrounding various stakeholders, networks and relationships that we may not have discovered had we relied on other approaches. This illustrative case demonstrates the capacity of network ethnography to generate rich data and offers a provocation for educational researchers to consider expanding their methodological repertoire. 相似文献
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宁波市服务外包从2008年开始起步,市政府先后出台了一系列扶植服务外包发展的政策,有效地促进了宁波服务外包产业的后发崛起。宁波在服务外包业务量、认证企业数量、人力资本成本和供给等方面相比杭州、苏州等示范城市尚存在一定差距。应继续加大政府支持力度、实施大中小企业并重发展、建立多元立体的服务外包人才培训体系等提升宁波服务外包的承接能力。 相似文献
7.
季琰 《青岛职业技术学院学报》2011,24(1):68-72
近年来我国服务外包产业取得了蓬勃发展,承接日本的信息技术外包(ITO)项目已经成为我国这一新兴产业的重要组成部分。通过对日本软件服务外包的历史、一般开发流程、开发的分类、软件外包的目的、现状与前景的介绍,旨在给出日本软件服务外包的概观,归纳日本软件服务外包所急需的技能,为高等职业教育中信息技术外包方向的专业设置提供借鉴。 相似文献
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美国图书馆编目对外承包的历史与经验 总被引：7，自引：0，他引：7
本文对美国图书馆编目对外承包的历史进行了粗略的回顾，内容包括：编目外包的发展、原因、技术管理、对图书馆工作的影响等。文章指出，加强编目对外承包的管理，是其成败的关键。 相似文献
9.
Outsourcing is a complex, controversial and pervasive practice that is increasingly becoming a matter of concern for educational researchers. This article contributes to this literature by examining outsourcing practices related to health, sport and physical education (HSPE). Specifically, it reports data on specialist health and physical education (HPE) teachers', principals' and external providers' reasons for participating in outsourcing arrangements. These data were obtained from a collective case study of six schools and the external providers that they outsourced HSPE to over a 12-month period, using semi-structured interviews and overt participant observations. The findings illustrate the ways in which the informants explained their outsourcing practices using a variety of educationally and organisationally oriented reasons. Educational value, human resources (e.g. expertise), physical resources (e.g. facilities) and symbolic resources (e.g. status) were reasons for outsourcing HSPE that were commonly cited by principals and specialist HPE teachers. Among external providers, educational value, income generation and promotion/advertising were frequently cited to explain their work with and for schools. These findings illustrate the ways in which outsourcing practices in HSPE articulate with, and are implicated in, broader educational privatisations. They also highlight the boundaries that outsourcing practices trouble or reinforce, such as those marking the purview of markets, membership of the HPE profession and the constitution of expertise. 相似文献
10.
知识流程外包近年来获得了巨大的发展,但关于其具体运营问题却很少关注。通过强调知识结果的不易测量性,指出知识流程外包利用传统的外包契约将导致较低的外包绩效。通过从长期动态结构中引入一个几乎不计成本的声明,试图解决不可契约部分质量低下的问题。结论指出,知识流程外包必须从长期战略出发,不仅需要更完善的正式契约,还需要加强与外包双方的互惠和信任关系,并且提升对知识结果质量的评估、考评和关注的能力建设,以实现知识流程外包的服务质量激励。 相似文献