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The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.The authors have borrowed a set of items arranged in eight dimensions from the literature on CC. A panel of selected practitioners (seven CEOs of CC companies) assisted in the design of the questionnaire, which was launched in June 2018. A sample of 127 questionnaires was used for exploratory factor analysis. A second sample of 301 users was used for confirmatory analysis using EQS 6.4 software.A scale of 21 items gathered under five dimensions is proposed. Accordingly, the perceived quality in CC is composed of five dimensions: three of them related to the interaction with the platform (“site organization”, “platform responsiveness and agility” and “legal protection and trustworthiness”), another related to the perceived quality of the peer service supplier (“peer service provider”) and the last one to assess the encounters with other consumers and with the person who provides the service (“social interaction”).This study provides a useful measure for the assessment of the perceived quality of CC services, regardless of the activity sector. This instrument might assist managers for both assessing and benchmarking. The instrument also provides independent and reliable information for customers. 相似文献
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Jaeki Song Jeff Baker Sangno Lee James C. Wetherbe 《International Journal of Information Management》2012
Retailers’ websites are an important interface between retailers and their customers. The various features and elements that retailers include on their websites play a critical role in attracting customers and ensuring their satisfaction with the online shopping process. By conducting a three-phased study, we identify how the elements of a website shape customers’ salient beliefs. These salient beliefs, in turn, determine the level of customers’ satisfaction with the website. This study provides both theoretical insights into the beliefs of online shoppers and practical insights for retail website operators. Specifically, we argue that when retail websites are constructed to include several specific elements that appeal to the key salient beliefs of information quality, service quality, and system quality, retailers will increase customers’ satisfaction with the online shopping process. 相似文献
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数字图书馆电子商务服务忠诚用户的培育 总被引：2，自引：0，他引：2
忠诚用户对于电子商务服务具有重要价值.数字图书馆可根据卡诺模型采取确保当然质量、提升期望质量、打造迷人质量三位一体的培育模式培养忠诚用户.培育忠诚用户的策略有:建立安全可靠的支付系统,保证用户信息安全,善于识别用户潜在需求,及时进行服务效果评价与反馈,提供优质知识服务,开展多种形式的推销活动,等等. 相似文献
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The intellectual development of the technology acceptance model: A co-citation analysis 总被引：2，自引：0，他引：2
The goal of this paper is to present a visual mapping of intellectual structure in two-dimensions and to identify the subfields of the technology acceptance model through co-citation analysis. All the citation documents are included in the ISI Web of Knowledge database between 1989 and 2006. By using a sequence of statistical analyses including factor analysis, multidimensional scaling, and cluster analysis, we identified three main trends: task-related systems, e-commerce systems, and hedonic systems. The findings yielded managerial implications for both academic and practical issues. 相似文献
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信息可视化自20世纪90年代中期提出以来,出现了各种不同形式的技术。这些技术各自用在不同的领域,形成众多的具体形式。电子商务系统中有众多种类的信息,信息可视化用在电子商务系统中是必然的。本文分析了电子商务中的信息种类,指出信息可视化主要可以运用在哪些信息的管理上,现有的电子商务系统已经出现的一些信息可视化的简单应用,并对应用现状进行了分析。 相似文献
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The provision of banking services on the Internet (e-banking) is growing but there is a lack of research related to the organisational issues involved in its adoption. This paper brings theory and practice together by synthesising the existing literature with real-life experience of a UK bank. Two questions motivated this research. First, what is the experience of organisations in adopting e-banking? Second, what are the organisational factors which are critical to the success in e-banking adoption? A case study research approach was used to investigate organisational critical success factors in e-banking adoption at The Woolwich bank. The factors found to be most critical for success in e-banking included: understanding customers, organisational flexibility, availability of resources, systems security, established brand name, having multiple integrated channels, e-channel specific marketing, systems integration, systematic change management, support from top management, and good customer services. We concluded that banks need to implement considerable organisational changes in order to web-enable themselves. The main focus of their e-commerce strategy should be to integrate the e-banking channel with other service delivery channels to maximise benefits. 相似文献
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The mediating role of consumer trust in an online merchant in predicting purchase intention 总被引：1，自引：0，他引：1
It is widely known in related literature that trust in a merchant reduces the perceived risk of an online transaction. However, there are theoretical reasons to postulate that the perceived risk acts as a barrier to consumer trust. Furthermore, existing studies suggest that trust is an important predictor of purchase intention. Thus, this research aims at investigating the mediating role of consumer trust in an online merchant in the relationships between components of perceived risk and purchase intention: (1) examining the total effect without mediation, and (2) examining the mediation effect. When we probed the total effect, the findings revealed that performance, psychological, financial, and online payment risks have a significant negative influence on purchase intention. On the other hand, an examination of the mediation effect indicated that trust in an online merchant completely mediates the effect of performance risk, but partially mediates that of the psychological risk. Given the mixture of unmediated as well as mediated effect of perceived risks on purchase intention, the paper concludes that efforts, made by online merchants, to lessen certain types of risk will first improve consumer trust, and then ultimately, increase consumer's intention to buy online. 相似文献
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讨论了在网络银行等实际电子商务应用中,实施构建一个高安全级别的CA系统的意义、方法和具体要求,并阐述了CA系统应具备的各项基本功能和安全要求 相似文献
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讨论了在网络银行等实际电子商务应用中,实施构建一个高安全级别的CA系统的意义、方法和具体要求,并阐述了CA系统应具备的各项基本功能和安全要求. 相似文献
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