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During the last decade, various types of eGovernment evaluations have been proposed. These evaluations have primarily focused on international benchmarking using supply side metrics. Demand for eGovernment has been largely ignored. Recently, this oversight has been recognised, but research in this area is still in its infancy. This paper proposes the use of an already established usability literature from computer science. Advantages of applying usability methods to eGovernment include recognising barriers to use, identifying future development priorities and using already existing methods to assess and compare online offerings. Importantly, the inclusion of and focus on real users also fits with the wider government ideals of greater public participation and strengthening democracy. 相似文献
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《Journal of Web Librarianship》2013,7(3):67-88
Abstract Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site. 相似文献
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王保成 《中国科技期刊研究》2017,28(8):736-740
【目的】了解国内外图书馆学情报学期刊网站可用性是否存在差异及差异的来源。【方法】 以国内18种、国外21种高影响力的图书馆学情报学期刊网站为分析对象,采用可达性、可读性、网站响应速度和网站链接效果进行比较测评。【结果】 国内外图书馆学情报学期刊在网站可用性方面存在一定程度的差异,国内图书馆学情报学期刊网站在可用性方面有一定的改进空间。【结论】 国内期刊应当更多地从使用者的角度考虑网站建设,科技期刊网站的可用性应根据不同的语言进行有针对性的评价。 相似文献
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Maaike J. van den Haak Menno D.T. de JongPeter Jan SchellensAuthor Vitae 《Government Information Quarterly》2009
Usability methods have received relatively little methodological attention within the field of E-Government. This paper aims to address this gap by reporting on a usability test of the municipal website of Deventer (the Netherlands), carried out by means of three variants of the think-aloud method (concurrent/retrospective think-aloud protocols and constructive interaction). These three methods had proved successful in a previous evaluation of a different municipal website, yet we decided to replicate our study in order to investigate whether the three methods would reveal different results when applied to another municipal website with a different information architecture. The results of our study showed that, as in the previous municipal website evaluation, the three evaluation methods were largely comparable in terms of output. Nevertheless, we did find a number of differences between the present and previous municipal website evaluation regarding the workings of the three methods—differences that could be explained by the different information architectures of the municipal websites tested. This suggests that the three evaluation methods might indeed work differently depending on the nature of the website that is being evaluated, and calls for more research into the effect of task type on the validity of evaluation methods. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):457-475
ABSTRACT Digital libraries continue to flourish. At the same time, the principles of user-centered design and the practice of usability testing have been growing in popularity, spreading their influence into the library sphere. This article explores the confluence of these two trends by surveying the current literature on usability studies of digital libraries. This article focuses on the methodology of studies of multimedia digital libraries. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):177-204
ABSTRACT Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources. 相似文献
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Downloading software via Web is a major solution for publishers to deliver their software products. In this context, user interfaces for software downloading play a key role. Actually, they have to allow usable interactions as well as support users in taking conscious and coherent decisions about whether to accept to download a software product or not. This paper presents different design alternatives for software download interfaces, i.e. the interface that prompts the user if he wishes to actually complete its download, and evaluates their ability to improve the quality of user interactions while reducing errors in user decisions. More precisely, we compare Authenticode, the leading software download interface for Internet Explorer, to Question-&-Answer, a software download interface previously proposed by the authors Dini, Foglia, Prete, & Zanda (2007). Furthermore, we evaluate the effect of extending both interfaces by means of a reputation system similar to the eBay Feedback Forum. The results of the usability studies show that (i) the pure Question-&-Answer interface is the most effective in minimizing users incoherent behaviors, and (ii) the differences in reputation rankings significantly influence users. Overall results suggest guidelines to design the best interface depending on the context (brand reputation and product features). 相似文献
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The quality of governmental websites is often measured with questionnaires that ask users for their opinions on various aspects of the website. This article presents the Website Evaluation Questionnaire (WEQ), which was specifically designed for the evaluation of governmental websites. The multidimensional structure of the WEQ was tested in a controlled laboratory setting and in an online real-life setting. In two studies we analyzed the underlying factor structure, the stability and reliability of this structure, and the sensitivity of the WEQ to quality differences between websites. The WEQ proved to be a valid and reliable instrument with seven clearly distinct dimensions. In the online setting higher correlations were found between the seven dimensions than in the laboratory setting, and the WEQ was less sensitive to differences between websites. Two possible explanations for this result are the divergent activities of online users on the website and the less attentive way in which these users filled out the questionnaire. We advise to relate online survey evaluations more strongly to the actual behavior of website users, for example, by including server log data in the analysis. 相似文献
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教育游戏评价内容与评价方法是教育游戏评价研究的两个核心问题。梳理并总结了可用性、用户体验与教育有效性这三项教育游戏评价的基本内容及其所对应的可用性测试和启发式评价等评价方法。 相似文献