| 图书馆读者服务中细节管理探究 |
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| 引用本文： | 贾胜利.图书馆读者服务中细节管理探究[J].河南图书馆学刊,2008,28(1):69-71. |
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| 作者姓名： | 贾胜利 |
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| 作者单位： | 河南省政法管理干部学院图书馆,河南,郑州,450002 |
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| 摘 要： | 细节管理是服务艺术的最好体现.为此,结合"一线服务"的实践,指出图书馆读者服务中的细节管理应体现在多些提倡、创意、人性化、沟通、理解等,促进读者服务流程更加细化,使其具有可知性和可控性,在细节管理中提升图书馆的服务品位.
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| 关 键 词： | 细节管理 图书馆 服务读者 |
| 文章编号： | 1003-1588(2008)01-0069-03 |
| 修稿时间： | 2007年10月30 |
On Management Details in Reader Service in Libraries |
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| JIA Sheng-li.On Management Details in Reader Service in Libraries[J].The Library Journal of Henan,2008,28(1):69-71. |
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| Authors: | JIA Sheng-li |
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| Institution: | JIA Sheng-li(Library of Henan Institute of Political Science , Law Management,Zhengzhou450044,China) |
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| Abstract: | Paying close attention to the details in reader service is the best embodiment of the art in service now.To this end,in conjunction with the front line services of practice,explore library services reflected in the details more promotion,creativity,humanization,communication,understanding,the reader service process more refined,has known and controllable,Management is in the details enhance library services grade. |
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| Keywords: | management details libraries service readers |
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