Collaborative digital government in Mexico: Some lessons from federal Web-based interorganizational information integration initiatives |
| |
| Authors: | Luis F Luna-Reyes J Ramon Gil-Garcia Cinthia Betiny Cruz |
| |
| Institution: | aUniversidad de las Américas-Puebla, Business School, NE221 J, Santa Catarina Mártir, Cholula, Puebla, 72820, México;bCenter for Technology in Government, University at Albany, State University of New York, 187 Wolf Road, Suite 301, Albany, NY 12084, USA |
| |
| Abstract: | The use of information and communication technologies in government has been characterized as one powerful strategy for administrative reform. From recent experiences around the world, it seems clear that in order to enjoy some of the greatest benefits of digital government, the integration of information across organizational boundaries is necessary. However, these digital government initiatives face additional challenges, since the required level of interorganizational collaboration and trust is often not supported by existing institutional arrangements, organizational structures, and managerial processes. In fact, many institutions and administrative structures found in government contexts offer incentives for single-agency work only, which produces stove-pipe systems. Based on an extensive case study in the Mexican federal government, this paper explores how certain institutional arrangements and organizational structures can enable or hinder cross-agency collaboration and consequently, interorganizational information integration. |
| |
| Keywords: | Digital government E-Government Collaboration Interorganizational Institutional arrangements Project evaluation Technology enactment |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
