| 企业业务问题解决方案的建模方法研究 |
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| 引用本文： | 刘则晴,战洪飞,余军合.企业业务问题解决方案的建模方法研究[J].科技与管理,2014(4):72-76. |
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| 作者姓名： | 刘则晴 战洪飞 余军合 |
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| 作者单位： | 宁波大学机械工程与力学学院; |
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| 基金项目： | 国家自然科学基金项目(71071081);浙江省自然科学基金项目(LY14G010003);浙江省公益性技术应用研究计划项目(2012C21006,2014C31087) |
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| 摘 要： | 为实现企业知识与经验的提炼与重用,通过案例挖掘得到业务问题解决方案并进行标准化建模,提出了业务问题的表达模型及其解决方案的多视图建模方法,提出基于业务问题解决方案的知识服务体系框架,不再局限于以往基于案例捆绑的知识与经验表达方法,在案例层次解析的基础上对业务问题解决方案进行分析,从而实现更小粒度的业务案例经验与知识的重用,有利于企业知识的沉淀及企业知识管理系统的集成。
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| 关 键 词： | 解决方案建模 业务问题建模 案例挖掘 知识服务体系框架 知识管理 |
Study on enterprise problem-solution modeling methods |
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| LIU Ze-qing,ZHAN Hong-fei,YU Jun-he.Study on enterprise problem-solution modeling methods[J].Science-Technology and Management,2014(4):72-76. |
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| Authors: | LIU Ze-qing ZHAN Hong-fei YU Jun-he |
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| Institution: | (Faculty of Mechanical Engineering and Mechanics, Ningbo University, Ningbo 31521 l, China) |
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| Abstract: | In order to achieve enterprise knowledge and experience reuse, the problem-solution integration was obtained through case mining and the standard business problem expression model and multi-view solution model were built. Problem-solution-based knowledge service system framework was proposed. The study is no longer limited to the case-tied expression of knowledge and experience, and problems and solutions were analyzed based on case division. The reuse of knowledge and experience contained in the cases was achieved at a more detailed level, which helps the enterprise knowledge sedimentation and the integration of enterprise knowledge management system. |
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| Keywords: | solution modeling business problem modeling case mining knowledge service system framework knowledge management |
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