| 第三方物流客户服务问题研究 |
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| 引用本文： | 周卫放.第三方物流客户服务问题研究[J].科技成果管理与研究,2008(5):76-78. |
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| 作者姓名： | 周卫放 |
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| 作者单位： | 苏州大学商学院,苏州,215129 |
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| 摘 要： | 本文分析了第三方物流企业在客户服务中存在的问题，提出了以客户满意度为目标的客户服务改善建议，希望能为第三方物流企业提供帮助和参考。
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| 关 键 词： | 第三方物流 客户服务 KPI |
The Issue Study of the Third Party Logistics Customer Service |
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| Zhou Wei-fang.The Issue Study of the Third Party Logistics Customer Service[J].Management and Research on Scientific & Technological Achievements,2008(5):76-78. |
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| Authors: | Zhou Wei-fang |
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| Institution: | Zhou Wei-fang (Btlsiness Institate of Soochow University, Suzhou 215129, China) |
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| Abstract: | This Assay analyses the customer service issues of the third party, logistics, and provides suggestions and resolutions aiming at the customer satisfaction as the highest priority, expecting to contribute the assistances and benefits for the third party logistics company. |
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| Keywords: | Third party logistics Customer service KPI |
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