| 数字化咨询系统的研究与实现 |
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| 引用本文： | 马文峰.数字化咨询系统的研究与实现[J].图书情报工作,2004,48(1):84-114. |
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| 作者姓名： | 马文峰 |
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| 作者单位： | 中国人民大学图书馆， 北京 100872 |
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| 摘 要： | 数字化咨询系统包括虚拟咨询系统和个性化推荐系统，前者侧重提供指南型和指导型咨询，后者侧重检索型和研究型咨询。在当前的咨询实践中，应注意实时咨询与非实时咨询相结合，在线咨询与非在线咨询相结合，实时咨询服务和个性化推荐服务相结合，协作咨询和特色咨询相结合。要加强数字化咨询系统的组织管理，包括工作流程的组织，咨询资源的整序，咨询主客体的建设，咨询信息库的组织管理以及建立相应的制度规范。
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| 关 键 词： | 数字化咨询系统 虚拟咨询 个性化推荐 |
| 收稿时间： | 2003-05-14 |
Research on and Realization of the Digitalized Consulting System |
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| Ma Wenfeng
The Library of Renmin University of China,Beijing.Research on and Realization of the Digitalized Consulting System[J].Library and Information Service,2004,48(1):84-114. |
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| Authors: | Ma Wenfeng
The Library of Renmin University of China Beijing |
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| Institution: | The Library of Renmin University of China,Beijing 100872 |
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| Abstract: | The digitalized consulting system includes virtual consulting system and personalized recommendation system. The former provides guiding consultation, while the latter emphasizes particularly on retrieving and research consultation. Currently we should combine real-time consultation with non-real-time consultation, on-line consultation with non - on-line consultation, real-time consultation with personalized recommendation service, collaborative consultation with feature consultation. The organization and management of digitalized consulting system should be strengthened including work - flow organization, consulting resources arrangement, consulting information databases management and corresponding criterion establishment. |
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| Keywords: | digitalized consulting system virtual consultation personalized recommendation |
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