首页 | 本学科首页   官方微博 | 高级检索  
相似文献
 共查询到20条相似文献，搜索用时 281 毫秒
1.
Summary

Front-line library staff members often encounter “problem patrons” —those patrons who put others in fear for their own physical security, whether or not that fear is ultimately justified. This article identifies the risks and suggests some precautions, including: defusing anger at the service points through improved interpersonal communication techniques and staff training, drafting policies and procedures to help guide staff as they deal with incidents, and improving the security of library buildings. Legal issues surrounding library security also are examined.  相似文献   

2.
Abstract

This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites.

This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites.  相似文献   

3.
Abstract

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all missing items from its holdings. To determine the cause of this discrepancy, HCCC staff decided to sample the library’s collection to determine if books were available at the expected locations. From this, the library found that a high percentage of its books were not present where they were expected to be. In response, library staff implemented a variety of changes to HCCC’s shelving and access services operations.  相似文献   

4.
ABSTRACT

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration.  相似文献   

5.
Objective:In 2018, the Network of the National Libraries of Medicine (NNLM) launched a sponsorship program to support public library staff in completing the Medical Library Association''s Consumer Health Information Specialization (CHIS). The objectives of our study were to: (1) determine whether completion of the sponsored specialization improved ability to provide consumer health information; (2) identify new health information services, programming, and outreach activities at public libraries; (3) investigate benefits of the specialization; and (4) determine the impact of sponsorship on obtaining and continuing the specialization.Methods:We used REDCap to administer a 16-question survey in August 2019 to 224 public library staff who were sponsored during the first year of the program. We measured competence in providing consumer health information aligned with the eight Core Competencies for Providing Consumer Health Information Services [1] as well as new activities at public libraries, benefits of the specialization to public library staff, career gains, and the likelihood of continuing the specialization based on funding.Results:More than 80% of 136 participants reported an increase in core consumer health competencies, with a statistically significant improvement in mean competency scores after completing the specialization. Ninety percent of participants have continued their engagement with NNLM, and more than half offered new health information programs and services. While more than half planned to renew the specialization or obtain the Level II specialization, 72% indicated they would not continue without NNLM sponsorship.Conclusions:Findings indicate that NNLM sponsorship of the CHIS specialization was successful in increasing the capacity of public library staff to provide health information to their communities.  相似文献   

6.
Background:Prior to 2020, library orientation for first-year medical students at Weill Cornell Medicine took the form of an on-site treasure hunt competition. Due to the COVID-19 pandemic, the orientation for the MD class of 2024 was shifted to an all-virtual format. This shift mandated a full redesign of the library orientation.Case Presentation:The Samuel J. Wood Library sought to preserve the excitement and fun of the treasure hunt in the new virtual format. The competition was redesigned as a Zoom meeting using breakout rooms, with library faculty and staff serving as team facilitators. Tasks were rewritten, shifting the focus from the library''s physical spaces to its virtual services and online resources. The redesigned orientation was evaluated using two data sources: a postsession survey of student participants and a debriefing of the library employees who participated. Student evaluations were positive, while the faculty and staff provided numerous suggestions for improving future virtual orientations.Conclusions:A successful virtual library orientation requires careful preparation, including testing the competition tasks, full rehearsal with library facilitators, and a thoughtful approach to technology and logistics. We have chosen to share the materials we developed for other academic health sciences libraries that may wish to take a similar approach to their own virtual orientations.  相似文献   

7.
Objective:While studies from the early 1990s show that library staff in nonlibrarian roles interpret the term “paraprofessional” as being demeaning to their roles, no recent research has been conducted on this topic. This study aims to investigate if health sciences library staff continue to have similar negative associations with the term “paraprofessional” and to determine if another term is preferred.Methods:The authors conducted a literature review to identify terms used to categorize library staff in nonlibrarian roles. Using these terms, we created an online Qualtrics survey asking participants to rank terms by preference. We distributed the survey via thirty-six professional email discussion lists, including MEDLIB-L, thirty-three MLA chapter and caucus email discussion lists, DOCLINE-L, and ACRL-HSIG-L. Survey participants included full-time and part-time health sciences library staff in any nonlibrarian position. Responses from librarians were not accepted.Results:Based on 178 completed surveys, “library staff” was the top choice of 49% of participants, over “other” (19%), “paraprofessional” (13%), “library support staff” (11%), “paralibrarian” (7%), and “nonprofessional” (1%). Although “library staff” was the top choice of participants across all ages, older participants (aged 45–75) preferred “library support staff” and “paraprofessional” to a greater degree than younger participants (aged 18–44), while younger participants preferred “other” to a greater degree. Out of 36 participants who specifically mentioned the terms “paraprofessional” or “paralibrarian,” 32 (89%) of those comments were negative, indicating that the “para” in “paraprofessional” and “paralibrarian” is either insulting, inapplicable, or unfamiliar.Conclusions:Our results suggest that although the term “paraprofessional” may not intentionally be used to demean library staff, many library staff interpret the term to be demeaning to their roles. Instead, “library staff,” a more inclusive and less divisive term, was preferred by survey participants. In accordance with our results, we believe the term “paraprofessional” should no longer be used in library and information scholarly literature or professional discourse.  相似文献   

8.
Abstract

Beginning in July 2002, the Health Sciences Library at the University of North Carolina at Chapel Hill underwent an 11 million dollar renovation. During three phases of the renovation, parts of the collection were inaccessible to patrons. In order to continue to make the library's collection available, library staff created a paging system. Patrons submitted requests for needed library materials using paper and electronic forms and library staff retrieved the requested items. The paging service was modified three times based on prior experience. Patrons were generally satisfied with the service. The renovation ended in December 2004.  相似文献   

9.
《The Reference Librarian》2013,54(73):281-292
Abstract

Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians.

This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals.  相似文献   

10.
Abstract

This study examined staff motivation, satisfaction, and job performance among the librarians and library staff in six selected university libraries in Nigeria. The target population for the study includes the professionals and nonprofessional library staff. A total enumeration sampling technique was used to select 180 respondents, which represent the sample for the study. Data was collected using a self-designed questionnaire titled “Staff Motivation, Satisfaction and Job Performance Questionnaire” (SMSJPQ). Six research questions were developed and answered by the study. The results indicate that librarian and library staff are highly motivated with regular pay while the least motivational factor is frequent interaction with their friends. Library staff are primarily satisfied with their jobs when they are in constant link with their friends. Professional library staff significantly experience better work motivation than their nonprofessional counterparts. Significant correlation exists between staff motivation and job performance and between job satisfaction and job performance. In addition, the two factors (motivation and satisfaction) exert significant contribution to the determinant of librarians and library staff job performance. Based on the findings, the study recommended improvement in the level of motivation of nonprofessionals so that the significant difference with the professional counterpart would not be so much pronounced.  相似文献   

11.
《The Reference Librarian》2013,54(59):139-146
Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described.  相似文献   

12.
《The Reference Librarian》2013,54(75-76):245-252
Summary

This paper proposes that encounters with problem patrons and reader rage will continue to increase. In order for the library and its staff to survive they must adhere to some basic ideas including acknowledging that a problem exists, creating a code of conduct, hiring and training staff for the task, and providing them ways to deal with the problems and the stress.  相似文献   

13.
ABSTRACT

This paper is drawn from an empirical, ethnographic study of information and communications technologies (ICT) use among thirteen, low-income twelfth-graders attending a large urban high school and focuses on participants' ICT access in the school library. It examines how library staff members' cultural and gendered perceptions shaped ICT restrictions in ways that disproportionately impacted students of color, boys, and boys of color and how institutional factors helped to create conditions under which subjectivities served as guideposts for managing scarce resources. I argue that some restrictions were unfounded, unnecessarily impeded these students' ICT use and access and created avoidable tensions between students and library staff.  相似文献   

14.
ABSTRACT

While effective communication between library staff and the student assistants who report to them can be challenging, it is nonetheless essential if students are to successfully carry out their job responsibilities. Developing an evaluation rubric helped Averett University's Blount Library staff convey what expectations they held for their student assistants together with what they had to do to achieve particular rating levels. Sharing the evaluation rubric and the comment copy of the evaluation form with the library personnel providing input for student performance helped standardize the input received. Students and library personnel alike feel that the evaluation process is valuable, unbiased, and fair.  相似文献   

15.
《The Reference Librarian》2013,54(75-76):287-292
Summary

It is the policy of the University of Illinois at Urbana-Champaign to maintain a quiet and otherwise appropriate environment to assure an atmosphere conducive to study in all units of the University Library System. It is incumbent upon library users to conduct themselves in accordance with the rules of the University Library. It is expected that those who use the University Library System will do so responsibly and appropriately without harassing other users or library staff and without damaging the Library's facilities or its collections.

At Illinois, partnerships have been organized with the campus police to make the library a safe place for all users. With the assistance of our library security staff we have an excellent working relationship with the University Police Department. These partnerships promote initiative for learning and build a desire to pursue a deeper sense of being.  相似文献   

16.
Abstract

By designing an innovative practicum for a graduate information science student, a library can provide Internet training tailored to fit the specific needs of its college faculty and staff. In addition to program credit, a student gains bibliographic instruction experience in a real world, evolving library environment, and both institution and student benefit from a project that addresses the genuine needs of the institution.  相似文献   

17.
ABSTRACT

This is the case history of a library school student who utilized training and experience gained as a support staff member in the Technical Services Department of an academic library during an internship program in order to make the transition to Public Services. The article describes how Technical Services training can offer the perfect bridge for entrance into work in Public Services.  相似文献   

18.
《The Reference Librarian》2013,54(58):101-106
Abstract

Effective reference services and collection development in a small academic library depend upon collaborative planning and performance by the entire library staff. Coordination of library activities and understanding of the library and college mission are the foundations of a program responsive to the needs of the college community. Partnerships between the library and classroom faculty ensure that curricular needs are satisfied through activities as diverse as bibliographic instruction and materials acquisition. Traditional interactions have been greatly enhanced through rapid advances in telecommunications, offering librarians additional tools for faculty outreach.  相似文献   

19.
ABSTRACT

Distance education makes library paraprofessional education possible and desirable to meet needs in library staffing. Lexington Community College (LCC) developed online certificate and associate degree programs to meet the legal requirements for Kentucky paraprofessional library staff. In collaboration with the Southeastern Library Network (SOLINET), in Spring Semester 2004, the LCC courses were offered to SOLINET member library staff at the in-state tuition rate. The enrollment and completion rates of students in the online LCC courses show a high degree of interest in library science education at the undergraduate level. Furthermore, formal education for library paraprofessionals is taking on a new significance with the “professionalization” of paraprofessional employees. The American Library Association (ALA) has begun to explore the desirability and possibility of accreditation of paraprofessional programs, and the Institute of Museum and Library Services (IMLS) has funded projects for undergraduate library science education.  相似文献   

20.
ABSTRACT

This presents the experience at Virginia Commonwealth University Libraries in developing a pilot project proposal for electronic reserves. The proposal served as the blueprint for planning as well as gaining the support of the library administration and library staff by discussing goals, scope, intellectual property management, budget, and timetable. Implementation of the proposal provided opportunities to identified obstacles and solutions.  相似文献   

设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号