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1.
Mohammed M. Aman 《International Information and Library Review》2013,45(3):263-273
The kind and size of a library determines the need to collect and the method of controlling government publications. New Zealand libraries tend to handle these publications like any other book with the exception of official records and statistics. As a rule, public, rather than academic libraries, are the designated depositories. In comparing the concept of New Zealand libraries to that of the University of Oregon Library concerning government publications, I found that New Zealand libraries collect and store official and statistical publications and give them partial use; most government publications are integrated into the general collection (use is not known), and few libraries have separate government publication sections with special librarians governing the collection. On the other hand the University of Oregon collects all types of government publications for optimum use; many have been integrated into the general collection (use is not known); and a separate documents section is open to the public with several librarian specialists in attendance. Government publications in the general collection are not, as a rule, recognized as government publications by the public, but those publications are readily accessible. Many government publications at the University of Oregon Library are housed in the general collection, but since 1974 publications of the United States, Canada and many international organizations are shelved in the Documents Section. Use of the various classification schemes has proved successful; however, changes and improvements should be considered frequently to make the government publications collection the best able to serve the public. 相似文献
2.
A survey of the use of ethnographic methods in the study of libraries and library users 总被引：1，自引：0，他引：1
Michael Khoo Lily RozaklisAuthor VitaeCatherine HallAuthor Vitae 《Library & information science research》2012
A survey and analysis of the use of ethnographic methods in studies of libraries and library users identified a total of 81 studies. Five main types of ethnographic research methods were identified: observation, interviews, fieldwork, focus groups, and cultural probes. The survey shows a recent increase in the use of ethnographic methods in libraries, and identifies an emerging genre of studies associated with library planning that uses rapid ethnographic methods to investigate libraries and their users as part of planning processes. The survey supports comparison across ethnographic studies, settings, and methods; enables the growth of ethnographic methods as a research method in libraries; and provides material for library and information science curriculum development in this area. A bibliography of the studies used in the analysis is provided in Appendix A, and includes a number of gray literature reports and online publications. 相似文献
3.
Academic medical libraries' policies and procedures for notifying library users of retracted scientific publications 总被引：1，自引：0，他引：1
Hughes C 《Medical reference services quarterly》1998,17(2):37-42
Academic medical libraries have a responsibility to inform library users regarding retracted publications. Many have created policies and procedures that identify flawed journal articles. A questionnaire was sent to the 129 academic medical libraries in the United States and Canada to find out how many had policies and procedures for identifying retracted publications. Of the returned questionnaires, 59% had no policy and no practice for calling the attention of the library user to retracted publications. Forty-one percent of the libraries called attention to retractions with or without a formal policy for doing so. Several responding libraries included their policy statement with the survey. The increasing number of academic medical libraries that realize the importance of having policies and practices in place highlights the necessity for this procedure. 相似文献
4.
OBJECTIVES: The study examines how Loansome Doc services are implemented and used by libraries in the Southeast Region and describe end users' experiences with and attitudes toward Loansome Doc. METHODS: 251 active DOCLINE libraries and 867 Loansome Doc users were surveyed. RESULTS: Roughly one half of the libraries offered Loansome Doc services. Of those that did not, most indicated no plans to offer it in the future. The majority had a small number of end users and experienced minimal increases in interlibrary loan activity. Problems were relatively rare. Satisfaction with Loansome Doc was high among all types of libraries. End users were usually physicians or other health care professionals who requested articles for research and patient care. Most learned about Loansome Doc through PubMed or Internet Grateful Med. End users appeared to be largely self-taught or received informal instruction in Loansome Doc. Loansome Doc filled document requests in a timely manner, and end users reported being satisfied with the service. CONCLUSIONS: Greater promotion of what Loansome Doc is and how it can benefit libraries can increase the number of participating libraries. While satisfaction of Loansome Doc end users is high, satisfaction could be increased with more help on the PubMed screen, more library training, and faster delivery methods. 相似文献
5.
Coen Wilders 《The Journal of Academic Librarianship》2017,43(5):384-391
University libraries are questioning the added value of open shelves with books. As scientific publications are increasingly available in electronic format, which role do bookshelves have in the future library space? The Utrecht University Library case study invites librarians to fundamentally rethink how they could strengthen the function of open shelves in their library. Based on acquisition and user data, and on interviews with publishers and users, this article suggests that in 2025 bookshelves could play an important role in providing access to those publications which are preferred by users in paper format. However, bookshelves should no longer focus solely on paper publications, but on digital publications too, as most library collections increasingly become hybrid. Moreover, libraries should also think of ways to enhance the inspiring role of bookshelves. Then, the open shelves could have added value within the library space of the future, providing access to a hybrid collection and an inspiring place to study. 相似文献
6.
用户"零抱怨"是图书馆追求优质信息服务的共同目标。介绍德国图书馆抱怨管理的情况,绘制抱怨管理的流程图,详细说明德国图书馆如何开展按计划、分阶段、有组织的抱怨管理工作,阐述建立抱怨管理的组织结构;在总结德国图书馆抱怨管理模式的基础上,立足我国图书馆抱怨管理的现状,提出创建抱怨管理系统,稳步推广并加强抱怨管理的力度,设立核心部门,采取多种抱怨处理方式,注重内部抱怨管理,评估抱怨信息等建议,以便使德国在图书馆抱怨管理方面取得的经验可以穿越时空和国界,为我国还处于初级阶段的图书馆抱怨管理提供可资借鉴的参考。 相似文献
7.
Lecturers and postgraduates are among the users of the university libraries and their perception of the libraries has influence on utilization of the information resources, hence the need for this study. Survey method was adopted for the study and simple random sampling method was used to select sample size of 38 lecturers and 233 postgraduates. Data was collected through a questionnaire complemented by an interview schedule. Results revealed that the overall perception was not favorable as 62% of lecturers and 77.7% of postgraduates indicated that they were not satisfied with the resources and facilities in the library. 相似文献
8.
The mission of public libraries is to serve the unique needs of their local communities. Public library User's play a very vital role in the development of these libraries by suggesting or recommending additions to the collection. This study aims to evaluate the satisfaction of users with the quality and quantity of library collection. A self structured questionnaire based on open and close ended question was constructed. A purposive sample of one hundred users was selected. The data were qualitatively analyzed using a thematic approach. Positive opinion observed related to the library response towards the suggested titles. Almost half the population of respondents was satisfied with the availability of their suggested titles in library. Most of them were dissatisfied regarding the maintenance of equal collection of books and they are not encouraged by the library staff during the books suggestion process. It concludes that there is a need to evaluate the existing library collections. 相似文献
9.
高校图书馆读者流失问题分析 总被引：5，自引：0，他引：5
随着网络的发展,越来越多的读者使用网络搜索引擎作为获取信息服务的入口,许多高校图书馆都面临不同程度的到馆读者减少的问题。通过对高校读者使用信息资源情况的分析,笔者认为目前使用高校图书馆的读者人数并没有明显的减少,图书馆应该更多关注改进信息服务的方式,以适应新环境下读者对信息服务方式的要求。 相似文献
10.
Robert BLEY 《Learned Publishing》2008,21(3):176-186
The ‘traditional’ academic library system model – i.e. a central system constructed around a common catalogue record that also dictated the end‐users' view – is breaking down. Systems that were constructed to handle the processing and lending of printed items are no longer capable, on their own, of dealing with the variety of different information resources handled by modern academic libraries. A great deal has been written about how end‐users expect more ‘Web 2.0’ features than library catalogues currently provide. New front‐end services have been designed by libraries and library system providers to cater for this need. However, not much has been written about the needs of internal library staff who struggle with processing, handling, and supporting the huge volume of electronic resources subscribed to by libraries. Electronic resource management systems have been developed to cater for these needs, and new standards for data interchange with such systems have been developed. Just as standards were important in encouraging electronic data interchange (orders, invoices, claims, etc.) between libraries, publishers, and agents in the last century, so new standards are evolving for such transactions in the electronic era. 相似文献
11.
张瑞贤 《图书馆工作与研究》2020,(1):58-64
用户需求是图书馆提供学习支持服务的基础。由于用户需求的复杂性、动态性、零散性、多样性和即时性等原因,图书馆很难及时捕捉、了解和回应用户需求,导致图书馆在线学习支持服务难以令用户满意。本文基于需求管理理论,在结合图书馆实践的基础上,构建了用户学习需求管理概念框架和用户在线学习需求管理体系,分析了该体系对原有图书馆学习支持服务的改进之处,并提出了基于该体系优化图书馆在线学习支持服务的策略。 相似文献
12.
Electronic resources and services in Pakistani university libraries: A survey of users' satisfaction
Muhammad Sajid Mirza Khalid Mahmood 《International Information and Library Review》2012,44(3):123-131
This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users. 相似文献
13.
《The Reference Librarian》2013,54(31):53-67
With the continuing trend of deinstitutionalizing persons with physical, mental, and emotional disabilities, and the development of community based housing and social services to these populations, libraries are acquiring potential users with special needs which many libraries and their collective staffs are ill prepared to serve. This article describes these populations, examines some of the information needs, and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through their public libraries and the state operated Bookmobile. 相似文献
14.
《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
15.
原文传递业务流程中的用户满意度分析 总被引：2，自引：0，他引：2
以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。 相似文献
16.
17.
This article examines salary conditions among the staff of Estonian university libraries. Previous research has shown that academic librarians are not always satisfied with their salaries, whether in developing or developed countries. The data used in this paper are based on a review of relevant literature and on the results of the original online survey created by the paper’s authors and administered in 2011/2012 in Estonian university libraries. The results are interpreted in the light of the literature, the legislation of Estonia, and the authors’ opinions, which are based on long-term working experience in Estonian academic libraries. The study concludes that the biggest challenge today for Estonian university libraries is salary: it is critical that these libraries increase their employees’ salary and thereby improve their economic status. We hope that the issues raised by this research will be helpful not only for library managers but also for library employees generally. 相似文献
18.
《期刊图书馆员》2013,64(3-4):147-162
19.
[目的/意义] 注重收藏本校以及本校有关出版物和学术文献对建设具有本校特色的文献信息资源体系及建设高校机构知识库至关重要。[方法/过程] 利用定量分析、定性分析、比较分析等研究方法,以116所"211"高校作为研究对象,采用网站访查的方式获得数据,从本校教师著作和学位论文两个方面对高校本校学术文献资源建设及其利用现状进行深入调研分析。[结果/结论] 高校图书馆普遍重视学位论文的收藏,收藏率高达93%,但借阅率偏低,纸本文献总借阅率仅为14%;本校教师著作的收藏率虽然只有47%,但借阅率要高于学位论文;鉴于馆藏空间有限,将两类资源电子化已成为趋势。在电子资源利用程度方面,两种文献尤其是学位论文大多对收藏机构外的用户设置IP权限。两类文献都需要进一步提高其共享性和开放性。 相似文献
20.
对我国电子书阅读器借阅现状的调研数据来自对国内五家大型图书馆的网站调研及对北大图书馆用户的半结构化访谈。结果显示,我国开展此项业务的图书馆不多,阅读器设备少且型号不统一,缺乏针对性的借阅规则和服务规范,配套的内容资源建设不完善;用户对服务的总体评价较高,对阅读器本身不满意。图书馆今后可组成阅读器采购联盟,发挥各图书馆协会作用制定服务标准,注重内容资源建设。 相似文献