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1.
《Legal Reference Services Quarterly》2013,32(2):67-82
This article examines the duties and liabilities of legal reference librarians to provide legal information to all sorts of patrons. While some law librarians may be bound to provide extensive reference service to specific patrons as a result of laws or court decisions, most librarians are only under those requirements determined by the local library or its governing body. Inadequate legal advice, instead of good legal reference service, can result in librarian malpractice and liability, with varying degrees of harm to the patron as well. A proposed hierarchy of patrons, with differing levels of service to be rendered is proposed. The final section deals with alternative means of legal information delivery, which would take the burden away from law librarians. 相似文献
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图书馆数字参考咨询服务研究 总被引：3，自引：0，他引：3
对数字参考咨询服务的涵义、特点进行了阐述,强调了数字参考服务在图书馆服务的重要地位,指出未来图书馆的发展需要越来越多的参考馆员,高层次的数字咨询参考馆员才会提供高质量的图书馆信息服务,才能迎接网络化信息技术的挑战。 相似文献
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参考咨询作为一种与用户有高接触度的服务形式,更需要由用户感知服务质量导向的服务制度来维系。参考咨询服务制度设计需要充分考虑参考馆员作为知识型员工的特点,从理念、对象、规则、载体四方面,建立分别面向参考馆员、用户和服务的各类制度,并通过科学评价加以完善。 相似文献
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论述了在数字化时代图书馆参考咨询工作的重要性和必要性，并就新形势下参考咨询工作的内容、形式以及对参考咨询馆员的要求进行了探讨。 相似文献
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基于知识管理的图书馆数字参考咨询服务 总被引：1，自引：0，他引：1
通过对知识管理的概念及其与图书馆的关系介绍,结合图书馆数字参考咨询服务的概况,进一步探讨了知识管理在图书馆数字参考咨询服务中的具体应用,并列举了国内外的一些成功的实践案例。其目的在于总结国内外成功的数字参考服务项目,分享其经验,从而提高参考馆员对数字参考服务的认识,以便为广大读者提供更多更好的服务,创造出更大的价值。 相似文献
7.
袁红军 《中国科技资源导刊 (中国信息导报)》2014,(1):99-103
在动态能力理论分析的基础上,构建基于咨询馆员动态能力的合作式数字参考咨询服务模型,具体剖析
该模型中咨询馆员动态能力、咨询馆员成长、CDRS组织情境诸要素间的作用机理,梳理咨询馆员动态能力培育与提升
CDRS服务绩效之间的内在联系,为全面提升CDRS组织创新绩效提供可供选择的新思维、新方法。 相似文献
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合作虚拟参考咨询:走向图书馆专家资源共享 总被引：11，自引：1，他引：11
合作虚拟参考咨询是网络时代图书馆参考咨询发展的必然趋势，它为在现代信息技术条件下实现和共享图书馆员作为信息咨询专家的价值提供了新的舞台。本文讨论了合作虚拟参考咨询的发展现状、系统功能、前景和一些有待解决的问题。 相似文献
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《The Reference Librarian》2013,54(37):49-64
Reference librarians have been concerned about reference performance for many years. Evaluation and study have produced statistics and guidelines but not procedures for service. Many studies dwell on failure of the librarian but offer no process for systematic remediation of reference inaccuracy. Librarians should study more closely the successful patron's approach to the reference encounter and shift the emphasis of their concern and training to perfecting the delivery of service. Service industries have long known that the skill in delivering a service is often as important as the service itself. This paper offers a beginning in the redirection of reference energies to improve upon existing performance. 相似文献
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[目的/意义]通过对服务规范定义的中美参考咨询馆员能力的比较分析,为提升我国参考咨询馆员能力提供参考。[方法/过程]基于中美参考咨询服务标准与规范,分析两国对参考咨询馆员能力的界定和要求,比较中美参考咨询馆员能力存在的共性和异性。[结果/结论]中美参考咨询馆员都需具备包括知识基础能力、服务组织与设计能力、存取能力、交流沟通能力、营销能力、合作能力以及评价能力在内的7种职业能力,且在每种能力上都有或多或少的差异。 相似文献
11.
Web2.0环境下数字参考咨询新探 总被引：1，自引：0，他引：1
在Web2.0环境下,随着咨询用户可以参与咨询信息源建设和咨询过程,参与式数字参考咨询开始出现。咨询馆员应适应时代要求,接受Web2.0理念,掌握Web2.0技术,使图书馆数字参考咨询服务更加人性化、个性化和社会化。 相似文献
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从《图书馆服务宣言》看参考咨询馆员的角色定位 总被引：2，自引：0，他引：2
2008年10月,中国图书馆学会发布了《图书馆服务宣言》,它是我国图书馆界对社会作出的郑重承诺。在此背景下,对参考咨询馆员的角色进行分析,指出其在图书馆服务工作中扮演着重要的角色,即参考咨询馆员应成为图书馆良好社会形象的塑造者和提高图书馆社会地位的积极实践者。 相似文献
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Jonquil D. Feldman Emme Lopez Christine S. Gaspard Karen D. Barton Luis F. Barcenes III 《Medical reference services quarterly》2018,37(1):10-18
At an academic health science center, librarians identified problems, weaknesses, and strengths in reference services. The on-call reference schedule was discontinued and a question flowchart was developed for circulation staff. Only research questions were referred to librarians, who would respond if available. Circulation staff perceived the unscheduled, voluntary model was not working well for the patrons or the staff. After two months, the schedule was reinstated with a hybrid version of the previous on-call format. In the process of changing the service model, the library staff also underwent a cultural change. 相似文献
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探讨了网上参考咨询服务中馆员和用户情感互动的重要性，并对如何加强咨询馆员与用户的情感互动提出了一些建议。 相似文献
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文章从数字参考咨询服务概况、参考咨询服务模式、参考咨询服务对象和服务内容、用户教育及参考馆员资质等五个方面较为详细地介绍了美国加州大学尔湾分校(University of California,Irvine,经常简称为UC Irvine或UCI)图书馆的数字参考咨询服务,指出其成功所在对我国高校图书馆数字参考咨询服务的启示。 相似文献
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Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献
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知识库的构建、知识网络地图的应用、知识型馆员的培养,是目前探讨最多的合作式数字参考咨询服务的知识管理应用。从知识管理系统的角度,将它们看成知识管理系统的三个实体组分,通过分享和激励克服共享障碍、通过熟悉的信息工具进行知识活动、以知识链统一知识管理与咨询流程这些知识管理系统的解决方案,能更好地发挥出合作式数字参考咨询的功能。 相似文献
18.
《The Reference Librarian》2013,54(85):115-126
SUMMARY Recent immigrants are settling not only in urban centers, but are dispersing throughout the suburban landscape. For many of these new immigrants, the local public library can provide a vital connection to the American Dream, if only librarians can effectively reach them. This article discusses the planning for multilingual chat reference service (currently English, Spanish, and Chinese) and some of the issues and challenges that librarians face in a suburban public library system. 相似文献
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我国高校图书馆实时咨询在服务内容、服务时间、服务对象及服务主体方面都发生了深刻的变化,图书馆实时咨询服务与网络搜索引擎互动问答服务比较,既有优势,也有劣势,图书馆应树立竞争意识和危机意识,依靠馆藏资源优势和人才优势,立足学校,走向社会,在竞争中寻求实时咨询服务发展的方向。 相似文献
20.
Laura Saunders 《College & Undergraduate Libraries》2013,20(2):144-155
Libraries have to compete with a barrage of online resources for patrons’ attention and with other campus departments for scarce funding and resources. In this competitive environment, customer service is one of the best strategies librarians can employ. Satisfied patrons will continue to use our services, thereby providing support for libraries’ budget requests. Even though librarians understand the importance of customer service, we do not always succeed in putting it into practice. Drawing on experiences from teaching a reference course, the author reviews examples of poor service and offers some ideas and guidelines for improving service on the front lines. 相似文献