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1.
《Information processing & management》2016,52(2):319-325
Argumentation theory is an area of interdisciplinary research that is suitable to characterise several diverse situations of reasoning and judgement in real world practices and challenges. In the discipline of Artificial Intelligence, argumentation is formalised by reasoning models based on building and evaluation of interacting arguments. In this argumentation framework, the semantics of acceptance plays a fundamental role in the argument evaluation process. The determination of accepted arguments under a given semantics (admissible, preferred, stable, etc.) can be a time-consuming and tedious (in number of steps) process. In this work we try to overcome this substantial process by providing a method to compute accepted arguments from an argumentation framework. The principle of this method is to combine mathematical properties (e.g. symmetry, asymmetry, strong connectivity and irreflexivity) of graphs built from the argumentation system to compute sets of accepted arguments. In this work, we combine several graph properties to provide three main propositions; one for identifying accepted arguments under the admissible, preferred semantics and the other to easily identify stable extension. The proofs of the suggested propositions are detailed and this is part of an approach designed to increase collaborative decision-making by improving the effectiveness of reasoning processes. 相似文献
2.
Social media have been adopted by many businesses. More and more companies are using social media tools such as Facebook and Twitter to provide various services and interact with customers. As a result, a large amount of user-generated content is freely available on social media sites. To increase competitive advantage and effectively assess the competitive environment of businesses, companies need to monitor and analyze not only the customer-generated content on their own social media sites, but also the textual information on their competitors’ social media sites. In an effort to help companies understand how to perform a social media competitive analysis and transform social media data into knowledge for decision makers and e-marketers, this paper describes an in-depth case study which applies text mining to analyze unstructured text content on Facebook and Twitter sites of the three largest pizza chains: Pizza Hut, Domino's Pizza and Papa John's Pizza. The results reveal the value of social media competitive analysis and the power of text mining as an effective technique to extract business value from the vast amount of available social media data. Recommendations are also provided to help companies develop their social media competitive analysis strategy. 相似文献
3.
To develop highly competitive products, companies need to understand customer needs (CNs) by effectively gathering and analysing customer data. With the advances in Information Technology, customer data comes not only from surveys and focus groups but also from social media and networking sites. Few studies have focused on developing algorithms that are devised exclusively to help to understand customer needs from big opinion data. Topic mining, aspect-based sentiment analysis and word embedding are some of the techniques adopted to identify CNs from text data. However, most of them do not consider the possibility that part of the customer data analysed is already known by companies. With the aim to continuously enhance company understanding of CNs, this paper presents an autonomous methodology for automatically classifying a set of text data (customer sentences) as referring to known or unknown CN statements by the company. For verification purposes, an example regarding a set of customer answers from an open survey questionnaire regarding the climate system of a car is illustrated. Results indicate that the proposed methodology helps companies to validate and update the customer need database with an average of 90 % precision and 60 % recall. 相似文献
4.
We developed an intelligent argumentation and collaborative decision support system which allows stakeholders to exchange arguments and captures their rationale. Arguments with lack of credibility in an argumentation tree may negatively affect decisions in a collaborative decision making process if they are not identified collectively by the group. To address this issue, we perform clustering analysis on an argumentation tree using K-means clustering algorithm on credibility factors of arguments such as degree of an argument, and collective determination of an argument. Arguments are classified into multiple groups: from highly credible to lack of credibility. It helps capture rationale of selection of the most favorable solution alternative by the system. It helps decision makers identify arguments with high credibility based on collective determination. We perform an empirical study of the method and its results indicate that it is effective in supporting collective decision making using the system. 相似文献
5.
老年在线社区用户健康信息需求挖掘研究 总被引：4，自引：0，他引：4
[目的/意义]研究老年在线社区用户的健康信息需求,为利用互联网开展精准的医学教育和科普服务提供依据,优化在线社区服务,吸引和鼓励更多老年人使用网络分享和获取健康信息。[方法/过程]本文采取网络文本挖掘的方法,选取老年论坛"老年人之家"中5 296条用户发布的健康相关文本作为语料库,利用TextRank和TF-IDF两种关键词抽取算法对每条文本抽取关键词,构造关键词共现网络,进行社会网络分析,识别重要关键词和主题,研究老年在线社区用户的健康信息需求。[结果/结论]老年在线社区用户信息需求主要可划分为中医养生原理与方法、生活方式调整与改变、疾病防治与应对老化、食品营养价值与功效4个类型,且不同需求类型间存在复杂的交错关系;用户表露的健康信息需求停留在生理健康层面,而心理健康和社会适应力是潜在的信息需求。通过网络文本挖掘的方法能有效利用用户生成的文本数据,展现用户健康信息需求并发现其中的问题。 相似文献
6.
春秋时代作为中国古代历史发展的重要转型时期,经济、政治、文化等各领域都发生了急剧的变革。研究这一时期社会变迁,对于阐释中华文化的历史渊源、发展脉络、基本走向,建构中国特色社会主义传统文化观皆有非常重要的意义和价值。文章以《左传》为语料来源,以文本挖掘为手段分析春秋社会演变规律,借助社会变迁相关理论对春秋时代进行结构、表现及动力等不同维度的描述,进而从文本分析的角度构建对应的量化指标。通过融合词频分析、聚类分析、时间序列分析、社区结构挖掘等多种文本挖掘技术,实现各项量化指标的计算。实验结果表明,研究设计的文本计算方法较好地描述了春秋社会结构演变、演变动力及演变表现,与人文学者研究结果基本一致。对于人文计算的开展具有一定理论价值与实践意义,但在模型构建、特征挖掘的方法以及结果评价方面仍有待进一步提升。 相似文献
7.
《Information processing & management》2020,57(2):102085
Persuasion and argumentation are possibly among the most complex examples of the interplay between multiple human subjects. With the advent of the Internet, online forums provide wide platforms for people to share their opinions and reasonings around various diverse topics. In this work, we attempt to model persuasive interaction between users on Reddit, a popular online discussion forum. We propose a deep LSTM model to classify whether a conversation leads to a successful persuasion or not, and use this model to predict whether a certain chain of arguments can lead to persuasion. While learning persuasion dynamics, our model tends to identify argument facets implicitly, using an attention mechanism. We also propose a semi-supervised approach to extract argumentative components from discussion threads. Both these models provide useful insight into how people engage in argumentation on online discussion forums. 相似文献
8.
Social media data have recently attracted considerable attention as an emerging voice of the customer as it has rapidly become a channel for exchanging and storing customer-generated, large-scale, and unregulated voices about products. Although product planning studies using social media data have used systematic methods for product planning, their methods have limitations, such as the difficulty of identifying latent product features due to the use of only term-level analysis and insufficient consideration of opportunity potential analysis of the identified features. Therefore, an opportunity mining approach is proposed in this study to identify product opportunities based on topic modeling and sentiment analysis of social media data. For a multifunctional product, this approach can identify latent product topics discussed by product customers in social media using topic modeling, thereby quantifying the importance of each product topic. Next, the satisfaction level of each product topic is evaluated using sentiment analysis. Finally, the opportunity value and improvement direction of each product topic from a customer-centered view are identified by an opportunity algorithm based on product topics’ importance and satisfaction. We expect that our approach for product planning will contribute to the systematic identification of product opportunities from large-scale customer-generated social media data and will be used as a real-time monitoring tool for changing customer needs analysis in rapidly evolving product environments. 相似文献
9.
《International Journal of Information Management》2017,37(6):684-692
In the last decade, OnLine Analytical Processing (OLAP) has taken an increasingly important role as a research field. Solutions, techniques and tools have been provided for both databases and data warehouses to focus mainly on numerical data. however these solutions are not suitable for textual data. Therefore recently, there has been a huge need for new tools and approaches that treat and manipulate textual data and aggregate it as well. Textual aggregation techniques emerge as a key tool to perform textual data analysis in OLAP for decision support systems. This paper aims at providing a structured and comprehensive overview of the literature in the field of OLAP Textual Aggregation. We provide a new classification framework in which the existing textual aggregation approaches are grouped into two main classes, namely approaches based on cube structure and approaches based on text mining. We discuss and synthesize also the potential of textual similarity metrics, and we provide a recent classification of them. 相似文献
10.
谬误识别是批判性思维培养中的一项重要内容。比起机械识记种类繁多的谬误类型,能够正确识别论证中的各要素并分析出论证中存在的缺陷显得更为关键。文章调研了Rationale软件在辅助学生识别论证谬误中的作用。结果发现,该论证图示工具能够帮助学生深入理解论证结构,进而对论证质量进行有效评估。希望该研究对我国外语教学中思辨能力的培养具有一定的启示。 相似文献
11.
[目的/意义]随着网络和社交媒体的发展,网络"意见领袖"在网络社区的信息传播和交流中发挥着越来越重要的作用,在社会生活的各个方面对网络民意产生巨大的影响。因此,识别网络"意见领袖",掌握其特征和规律成为了网络信息传播研究的重要方面。[方法/过程]在PageRank思想的基础上,利用文本的TF-IDF计算网络社区用户节点的连接强度,以此改进PageRank算法,提出一种LeaderRank方法用来评价网络社区用户节点的重要度,并结合其他指标及BP神经网络进行"意见领袖"的发现实验以及进一步的数据挖掘工作。[结果/结论]实验结果表明,该方法相较于神经网络具有更高的识别率,该方法可以灵活配合其他指标和方法使用,具有更好的适用性、扩展性和稳定性。 相似文献
12.
The dissemination of misinformation in health emergencies poses serious threats to public health and increases health anxiety. To understand the underlying mechanism of the dissemination of misinformation regarding health emergencies, this study creatively draws on social support theory and text mining. It also explores the roles of different types of misinformation, including health advice and caution misinformation and health help-seeking misinformation, and emotional support in affecting individuals’ misinformation dissemination behavior on social media and whether such relationships are contingent on misinformation ambiguity and richness. The theoretical model is tested using 12,101 textual data about COVID-19 collected from Sina Weibo, a leading social media platform in China. The empirical results show that health caution and advice, help seeking misinformation, and emotional support significantly increase the dissemination of misinformation. Furthermore, when the level of ambiguity and richness regarding misinformation is high, the effect of health caution and advice misinformation is strengthened, whereas the effect of health help-seeking misinformation and emotional support is weakened, indicating both dark and bright misinformation ambiguity and richness. This study contributes to the literature on misinformation dissemination behavior on social media during health emergencies and social support theory and provides implications for practice. 相似文献
13.
Gerald Petz Michał Karpowicz Harald Fürschuß Andreas Auinger Václav Stříteský Andreas Holzinger 《Information processing & management》2014
The emerging research area of opinion mining deals with computational methods in order to find, extract and systematically analyze people’s opinions, attitudes and emotions towards certain topics. While providing interesting market research information, the user generated content existing on the Web 2.0 presents numerous challenges regarding systematic analysis, the differences and unique characteristics of the various social media channels being one of them. This article reports on the determination of such particularities, and deduces their impact on text preprocessing and opinion mining algorithms. The effectiveness of different algorithms is evaluated in order to determine their applicability to the various social media channels. Our research shows that text preprocessing algorithms are mandatory for mining opinions on the Web 2.0 and that part of these algorithms are sensitive to errors and mistakes contained in the user generated content. 相似文献
14.
本文在梳理概括了国内外专利文本挖掘技术研究进展基础上,探索建立一种基于对专利文本中特定动宾(AO)结构进行挖掘分析的专利功能分析方法,并通过专利功能的定义、提取和分析将专利技术与相关产业进行对接,实现了从专利文本中识别产业化的潜在领域。更为重要的是,本文提出了描述专利技术功能效用的S曲线和S指数,完善和改进了专利技术产业化适用性量化评价模型,并定义了该模型中的S指数、专利功能的绝对重要性指数(AI)和专利功能的相对重要性指数(RI)三个评价指标。最后,以具备"reduce PM2.5"功能的专利为例,验证了基于功能分析的专利技术产业化适用性评价模型的可行性,为中国专利技术产业化路径选择提供了新思路。 相似文献
15.
《International Journal of Information Management》2017,37(6):673-683
With the rapid development of information technology, customers not only shop online—they also post reviews on social media. This user-generated content (UGC) can be useful to understand customers’ shopping experiences and influence future customers’ purchase intentions. Therefore, business intelligence and analytics are increasingly being advocated as a way to analyze customers’ UGC in social media and support firms’ marketing activities. However, because of its open structure, UGC such as customer reviews can be difficult to analyze, and firms find it challenging to harness UGC. To fill this gap, this study aims to examine customer satisfaction and dissatisfaction toward attributes of hotel products and services based on online customer textual reviews. Using a text mining approach, latent semantic analysis (LSA), we identify the key attributes driving customer satisfaction and dissatisfaction toward hotel products and service attributes. Additionally, using a regression approach, we examine the effects of travel purposes, hotel types, star level, and editor recommendations on customers’ perceptions of attributes of hotel products and services. This study bridges customer online textual reviews with customers’ perceptions to help business managers better understand customers’ needs through UGC. 相似文献
16.
《Information processing & management》2022,59(4):102957
The identification of knowledge graph entity mentions in textual content has already attracted much attention. The major assumption of existing work is that entities are explicitly mentioned in text and would only need to be disambiguated and linked. However, this assumption does not necessarily hold for social content where a significant portion of information is implied. The focus of our work in this paper is to identify whether textual social content include implicit mentions of knowledge graph entities or not, hence forming a two-class classification problem. To this end, we adopt the systemic functional linguistic framework that allows for capturing meaning expressed through language. Based on this theoretical framework we systematically introduce two classes of features, namely syntagmatic and paradigmatic features, for implicit entity recognition. In our experiments, we show the utility of these features for the task, report on ablation studies, measure the impact of each feature subset on each other and also provide a detailed error analysis of our technique. 相似文献
17.
【目的/意义】基于数字人文理论与方法,挖掘《谭延闿日记》中蕴含的人物关系,形成能够呈现日记人物同
现关系的可视化图谱,将非结构化的日记文本以更加清晰直观的方式进行展示,并力图在此过程中发现和提炼有
用的知识。【方法/过程】以 1923—1926年的《谭延闿日记》内容为研究对象,抽取具有同现关系的人物实体要素,运
用 Gephi数据可视化软件构建日记人物同现关系网络图谱,并通过量化统计、社会网络分析等方法对网络拓扑特
征、人物中心性特征以及基于模块化和k-core的人物群体特征等问题进行分析与讨论。【结果/结论】以人物关系挖
掘为切入点,发现和提炼《谭延闿日记》中蕴含的知识,展现了数字人文视阈下细粒度开发名人日记资源的可行性。
【创新/局限】构建了《谭延闿日记》人物同现关系网络,从不同角度对其进行分析与可视化呈现,并结合相关历史研
究进行对比验证,以更加直观的方式展现对日记文本内容的挖掘过程与结果,为其他历史档案资源的开发提供参
考。但是所抽取数据为局部时间段数据,仅能展现局部时间段的特定人物关系,更多、更丰富人物关系的挖掘与呈
现还需更长时段的数据与更多相关资料的充实。 相似文献
18.
《Information processing & management》2023,60(3):103305
Social emotion refers to the emotion evoked to the reader by a textual document. In contrast to the emotion cause extraction task which analyzes the cause of the author's sentiments based on the expressions in text, identifying the causes of social emotion evoked to the reader from text has not been explored previously. Social emotion mining and its cause analysis is not only an important research topic in Web-based social media analytics and text mining but also has a number of applications in multiple domains. As the focus of social emotion cause identification is on analyzing the causes of the reader's emotions elicited by a text that are not explicitly or implicitly expressed, it is a challenging task fundamentally different from the previous research. To tackle this, it also needs a deeper level understanding of the cognitive process underlying the inference of social emotion and its cause analysis. In this paper, we propose the new task of social emotion cause identification (SECI). Inspired by the cognitive structure of emotions (OCC) theory, we present a Cognitive Emotion model Enhanced Sequential (CogEES) method for SECI. Specifically, based on the implications of the OCC model, our method first establishes the correspondence between words/phrases in text and emotional dimensions identified in OCC and builds the emotional dimension lexicons with 1,676 distinct words/phrases. Then, our method utilizes lexicons information and discourse coherence for the semantic segmentation of document and the enhancement of clause representation learning. Finally, our method combines text segmentation and clause representation into a sequential model for cause clause prediction. We construct the SECI dataset for this new task and conduct experiments to evaluate CogEES. Our method outperforms the baselines and achieves over 10% F1 improvement on average, with better interpretability of the prediction results. 相似文献
19.
Mark Coeckelbergh 《Ethics and Information Technology》2010,12(3):209-221
Should we grant rights to artificially intelligent robots? Most current and near-future robots do not meet the hard criteria set by deontological and utilitarian theory. Virtue ethics can avoid this problem with its indirect approach. However, both direct and indirect arguments for moral consideration rest on ontological features of entities, an approach which incurs several problems. In response to these difficulties, this paper taps into a different conceptual resource in order to be able to grant some degree of moral consideration to some intelligent social robots: it sketches a novel argument for moral consideration based on social relations. It is shown that to further develop this argument we need to revise our existing ontological and social-political frameworks. It is suggested that we need a social ecology, which may be developed by engaging with Western ecology and Eastern worldviews. Although this relational turn raises many difficult issues and requires more work, this paper provides a rough outline of an alternative approach to moral consideration that can assist us in shaping our relations to intelligent robots and, by extension, to all artificial and biological entities that appear to us as more than instruments for our human purposes. 相似文献
20.
《Information processing & management》2023,60(3):103299
Understanding the effects of gender-specific emotional responses on information sharing behaviors are of great importance for swift, clear, and accurate public health crisis communication, but remains underexplored. This study fills this gap by investigating gender-specific anxiety- and anger-related emotional responses and their effects on the virality of crisis information by creatively drawing on social role theory, integrated crisis communication modeling, and text mining. The theoretical model is tested using two datasets (Changsheng vaccine crisis with 2,423,074 textual data and COVID-19 pandemic with 893,930 textual data) collected from Weibo, a leading social media platform in China. Females express significantly high anxiety and anger levels (p value<0.001) during the Changsheng fake vaccine crisis, while express significantly higher levels of anxiety during COVID-19 than males (p value<0.001), but not anger (p value=0.13). Regression analysis suggests that the virality of crisis information is significantly strengthened when the level of anger in posts of males is high or the level of anxiety in posts of females is high for both crises. However, such gender-specific virality differences of anger/anxiety expressions are violated once females have large numbers of followers (influencers). Furthermore, the gender-specific emotional effects on crisis information are more significantly enhanced for male influencers than female influencers. This study contributes to the literature on gender-specific emotional characteristics of crisis communication on social media and provides implications for practice. 相似文献