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Best Practices in Crisis Communication: An Expert Panel Process 总被引：2，自引：0，他引：2
Matthew W. Seeger 《Journal of Applied Communication Research》2006,34(3):232-244
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On November 17, 1998, three individuals were detained by local police in Lubbock, Texas for attempting a pigeon drop scam in a Wal Mart parking lot. The three suspects were the head coach, an assistant coach, and the husband of the head coach from the visiting Hampton University women's basketball team. The three were eventually proven innocent and released, but not before a crisis involving racial overtones had been initiated. The case study explores the crisis management responses of Texas Tech University and Lubbock, Texas and the implications for the study of crises involving race. 相似文献
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On November 17, 1998, three individuals were detained by local police in Lubbock, Texas for attempting a pigeon drop scam in a Wal Mart parking lot. The three suspects were the head coach, an assistant coach, and the husband of the head coach from the visiting Hampton University women's basketball team. The three were eventually proven innocent and released, but not before a crisis involving racial overtones had been initiated. The case study explores the crisis management responses of Texas Tech University and Lubbock, Texas and the implications for the study of crises involving race. 相似文献
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沙勇忠教授的《公共危机信息管理》是我国第一部以公共危机信息管理命名的学术专著。该书提出了公共危机信息管理的理论框架,从学科交叉视角对公共危机信息管理的重要分主题和关键问题进行了研究。该书前期研究资料基础扎实,并注重应用研究和最佳实践,是信息管理应用研究和公共危机管理交叉研究的重要理论成果,对推动公共危机信息管理这一富于生命力的管理新领域的发展具有拓新意义。 相似文献
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Nora Almeida 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3-4):77-89
E-Reserves is a library support service that was conceived as a strategic, decentralized response to changes occurring in curricular resource formats during the 1990s. It is a service that has since become ubiquitous in academic libraries and one that is presently facing a crisis spurred by shifts in user culture, e-learning environments, and modes of scholarship production. Challenges facing E-Reserve services are compounded by a professional culture of isolation and by the absence of best practices and internal assessment measures that can serve as effective rubrics to measure changes or test the efficacy of current service models. This analysis of the history of E-Reserve services and evaluation of curricular support needs of faculty and students sheds light on the current crisis and envisions possible futures for the service. The article advocates for a move toward hybrid and iterative service models and highlights the importance of collaboration and outreach to ensure the future viability of E-Reserve services. 相似文献
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Although most organizational crises begin with an objective triggering event, we maintain that public relations and management approaches (including introductory public relations textbooks), intentionally or not, often follow the positivistic temptation to treat the many components of crisis communication as objective choices, thus obscuring the distinctively communicative character of crises and their resolutions. Consequently, this monograph asserts that crises are dynamic, social constructions that are both created and resolved terminologically. This approach is rooted in the assumption that all perspectives of reality, from scientific discourse to crisis communication, are socially constructed through communication. The case of Audi, after its automobiles were alleged to suffer from “sudden acceleration,” is then used as an exemplar to illustrate the potential contributions that a social constructionist approach to communication offers crisis management researchers. 相似文献
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Ashleigh M. Day Sydney O’Shay-Wallace Matthew W. Seeger Shawn P. McElmurry 《Communication Studies》2019,70(3):352-376
Safe, clean water is necessary for health and well-being. Water issues affect minority and vulnerable populations at disproportionate rates, including the poor and racial and ethnic minorities. An investigation of the relationships of race, social media use, and informational sources during the municipal water crisis in Flint, Michigan, reflects an instrumental view of communication and uses and gratifications theory in this study. Data from 208 Flint residents in 2016 indicated that African American respondents favored interpersonal networks and resources and were more likely than other racial groups to obtain current information about the water crisis via Instagram. Preferred channels and sources to receive additional crisis information varied on the basis of race. 相似文献
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The American Girl (AG) collection is an enormously successful line of girls merchandise that includes dolls, books, and accessories. Through mail-order catalogs, AG has become a part of the cultural universe of young girls in the United States. We examined the dolls, books, accouterments, and catalogs as texts and, therefore, sites of cultural construction, attempting to uncover the ways in which nationality, history, race/ethnicity, consumerism, and gender are immersed in these products. Our study underscores how the AG dolls and products render the world for its young consumers. This rendering is not innocent. Inclusions, exclusions, and hierarchies are naturalized, offering a particular view of race, gender, and the imagined community that is embedded in social practices and power relations that help determine our ways of seeing and imagining from a very young age. 相似文献
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Blair Thompson Joseph P. Mazer Holly J. Payne Angela M. Jerome E. Gail Kirby William Pfohl 《Qualitative Research Reports in Communication》2017,18(1):8-17
In recent years, the need to study the communication challenges schools face during crises has become essential. The current study included semi-structured interviews with 56 crisis team members from 21 P–12 districts. Participants identified the social media challenges and strategies districts employ during crisis events. Implications for scholars and P–12 administrators are discussed. 相似文献
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美国图书馆界数字化建设调查：实践、标准和技术 总被引：1，自引：0，他引：1
刘燕权 《现代图书情报技术》2004,20(8):1-9
对美国当前的数字图书馆实践进行了调查研究。建设优质的数字化资源是美国各类型图书馆共同的任务，所面临的挑战是将什么资源数字化、应遵循什么标准规范、技术方法有哪些。文中介绍了一些最佳实践案例、趋势和业内关注的有关数字化政策、技术和市场的问题。 相似文献
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Deanna D. Sellnow Derek R. Lane Timothy L. Sellnow Robert S. Littlefield 《Communication Studies》2017,68(5):552-567
This study presents the IDEA (internalization, distribution, explanation, action) model as an easy-to-use and situationally generalizable framework for quickly developing effective messages instructing people on how to protect themselves before and during high-risk events, crises, disasters, and other emergencies. The model consists of four elements: helping message recipients internalize the potential impact of the risk or crisis event, identifying appropriate channels and strategies for distributing the risk or crisis event messages, offering a brief and intelligible explanation of the nature of the risk or crisis, and providing specific self-protective action steps for people to take. The model may be used to design messages in any risk, crisis, or emergency context. Through a posttest-only quasi-experimental cross-sectional research experiment, this study measured the perceived message effectiveness, cognitive understanding, and behavioral intentions of those viewing a television news story about a crisis situation employing the IDEA model compared to those viewing a similar story replicating typical crisis event news stories delivered to general publics. This comparative examination revealed that the message designed according to the IDEA model was significantly more effective than the status quo message and resulted in greater behavioral intentions to engage in appropriate self-protective actions in the event of an acute risk or crisis situation. Strategies for implementing the model are also provided. 相似文献
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Yolanda Bergstrom-Lynch 《Public Services Quarterly》2019,15(3):205-223
LibGuides are an essential resource in academic libraries. Although librarians use LibGuides primarily as instructional tools there is little discussion about the application of pedagogical and learner-centered design principles to the design of LibGuides. Current research focuses almost exclusively on issues of usability, resulting in best practices that are user-centered but not necessarily learner-centered. This paper fills the gap in the literature by integrating the findings from user studies with instructional design principles to propose best practices for LibGuides that are both user- and learner-centered. The ADDIE model of instructional design is used as a procedural framework for implementing these best practices. 相似文献
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The article explores the journalistic coverage of the public crisis that developed following the publication of Yediot Aharonot's investigative report about the diving practices of Israel's sea commandos in the polluted Kishon River. The coverage of the Kishon diving crisis is probed via two complementing research trajectories. The first trajectory looks at the construction of the newsworthiness of the Kishon diving crisis in comparison to two similar crises while addressing the interpretations provided by various involved factors. The second trajectory explores the various frames through which the Kishon diving crises were narrated. The article's concluding section discusses the complex interrelations between newsworthiness and framing. 相似文献
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本文阐释了Community Informatics(CI,“社群信息学”)的内涵和主要思想,认为它与我国的社区信息化和农村信息化分享共同的兴趣与宗旨,即运用现代信息技术推动社区发展;与社区/农村信息化相比,CI之新在于,它以社群主义、网络社会理论、社会资本理论等当代社会科学理论为基础,强调ICT应用中的社区振兴(或社区赋权)和社区参与.本文认为这些新理论以及与之相适应的新方法对解决我国社区/农村信息化效益低下等问题具有重要的参考价值.本文也提出了与CI引进相关的其他问题,例如CI应该成为谁的视角和方法,应该如何规划自己的“东渐”路径与前景. 相似文献
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Based on issue ownership theory, this study identifies the effects of issue obtrusiveness, issue congruence, and crisis response strategies on the level of acceptance of crisis communication messages employing 2 × 2 × 3 (issue obtrusiveness × issue congruence × response strategies: scapegoat, justification, reminder) experimental research. Two large Korean business groups (Hyundai and SK) were selected. There was a main effect in crisis response strategies and a three-way interaction effect. A crisis communication message was effective when a corporation owns congruent and unobtrusive issues. Implications for public relations research and practices were discussed. 相似文献
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Susanne Belovari 《Archival Science》2013,13(2-3):143-193
Historical settings structure how archivists and museum staff understand their work and how they apply relevant professional principles including the three core principles of provenance, context, and original identification. Their professional practices shape how the public understands or reads “original” artifacts and records. In helping to define what originals (artifacts and documents) are at a particular point in time, archivists and museum staff reinforce, support, or contradict theoretical paradigms, discourses, and social narratives on ethnicity, empire/internal colonialism, class, and gender among others. The article discusses two exemplary cases from the museum world that illustrate how the application of the three core principles is influenced by historical conditions and theoretical concepts and how these contingent applications influence what originals come to signify. In the first example, the theoretical concept of social evolution and the World Columbian Exposition in Chicago informed the founding, collecting, describing, and displaying of American Indian objects at the Field Museum of Natural History in 1894. Reflecting this, provenance, context, and original identifications were defined to mean different things for Euro-American versus American Indian objects and records, and Native Americans and others challenged these definitions and practices at the time. In the second example, the 1929–1933 making and displaying of the Hall of Races, a specific race anthropological understanding of race created unambiguous race anthropological provenance, context and original titles (identifications) for both the exhibit and individual race sculptures. By altering information concerning the three principles over the next 60 years, the Field Museum consciously destroyed the integrity of the originals and their meanings. The exhibit had become a political liability and the museum wanted to erase any trace of the race anthropological roots of the project and its sculptures. The article ends by asserting the contingency and importance of the three core principles for archivists and museum staff regardless of the format of the material involved and adds a few related observations for our contemporary hybrid, that means physical and digital, work world. 相似文献
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Julia T. Wood 《Journal of Applied Communication Research》2013,41(2):188-191
This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response. 相似文献