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1.
The purpose of the paper is to develop a framework of management competences related to the effective management of three types of online innovation tools. The framework highlights the development of three types of management competences and related practices: (a) disclosure competence in order to find, direct and motivate users to contribute, (b) appropriation competence in order to appropriate users’ contributions, and (c) integration competence in order to direct, transfer and integrate user contributions to the relevant parts of the organization. The study provides a managerially relevant view of the complementarities between external sourcing of knowledge and necessary internal competences to reap the benefits of involving users through an online innovation tool. 相似文献
2.
Junghwan KimAuthor Vitae Donald R. JonesAuthor Vitae 《International Journal of Information Management》2011,31(2):111-120
As a significant source of knowledge, virtual communities have stimulated interest in knowledge management research. Nonetheless, very few studies to date have examined the demand-side knowledge perspective such as knowledge acquisition in virtual communities. In order to explore the knowledge acquisition process within virtual communities, this study proposes the cognitive selection framework of knowledge acquisition strategy in virtual communities. The proposed framework takes a cognitive perspective, to identify how knowledge recipients select their strategy for acquiring specialized knowledge, emphasizing their cognitive goals (e.g., cognitive replication and innovation) and cognitive motivators (e.g., virtual community self-efficacy, heightened enjoyment, and time resources). Our results suggest that knowledge recipients’ cognitive motivators differentially influence their cognitive goals (cognitive replication and innovation), which, in turn, are related to their selection of knowledge acquisition strategy (static and dynamic acquisition strategy), respectively. 相似文献
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随着互联网的发展,激发虚拟品牌社区中有利于企业的知识创新,成为企业应对动态市场环境而实施创新战略的关键。本文基于C2C与B2C虚拟品牌社区中用户探索性/应用性学习和用户创意组合管理的视角,构建了激发有利于企业知识创新的理论模型。实证发现:C2C与B2C虚拟品牌社区会对用户探索性/应用性学习方式产生差异影响,相对于B2C虚拟品牌社区有利于用户的应用性学习,C2C虚拟品牌社区倾向于用户的探索性学习,而探索性学习更有利于激发用户知识创新能力;进一步,用户知识创新能力对激发用户产生有利于企业知识创新的作用并不显著;但是,用户创意组合管理在用户知识创新能力对激发有利于企业知识创新的关系中起到显著的正向调节作用。本研究为企业实施用户知识管理创新战略提出了有价值的启示。 相似文献
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虚拟社区用户忠诚对于虚拟社区的长期可持续性发展尤为重要。本研究以知识分享行为（知识共享数量和质量）为中介变量,探讨社会资本（信任、社会联结性、共同愿景）和外部动机（互惠动机、声誉动机）对社区忠诚的作用机理,并通过结构方程模型进行验证。研究结果表明,信任和外部动机通过知识共享数量和质量对社区忠诚有显著正向影响,社会联结性仅通过知识共享数量对社区忠诚有显著影响;信任和外部动机对知识共享数量和质量有显著正向影响,社会联结性仅显著影响知识共享数量,而共同愿景对知识共享数量和质量均无显著影响;知识共享行为对社区忠诚有显著正向影响,并且知识共享质量对社区忠诚的影响更显著。该结论为企业重视虚拟社区用户知识分享行为从而吸引和留住虚拟社区用户提供了决策支持,为企业更好的运营虚拟社区并利用虚拟社区获得可持续发展提供了重要启示。 相似文献
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在网络虚拟品牌社区（OUIC）前端创新环节,企业是否参与、何时参与、如何参与知识创造管理不仅会影响到企业的产品创新绩效,甚至会影响企业在市场中的核心竞争力。本研究选择具有一定高新技术信息支撑的家电电器行业OUIC为研究背景,引入创意组合管理（IPM）为研究的核心变量,通过构建不同创意主题发布模式（B端创意主题与C端创意主题）与不同前端创新阶段（创意产生阶段与创意发展阶段）的2×2组间设计来验证相关命题。结果表明,针对不同创意主题社区,企业采取的不同决策行为,对产品创新绩效均存在显著差异。（1）证明了不同创意主题发布模式（B端创意主题或C端创意主题）,会对用户的知识创造力产生差异性影响。B端创意主题（企业主导发布）,企业可以引导社区用户重点进行新产品核心子系统相关创意的开发;C端创意主题（用户主导发布）,企业可以引导社区用户重点进行新产品周边子系统相关创意的开发。（2）验证了在用户参与OUIC 前端创新环节知识创造过程中,企业实施创意组合管理（IPM）对用户知识创造力与产品创新绩效产生的正面显著效果。（3）验证了用户参与OUIC前端创新环节知识创造过程中,企业对用户创新行为的最佳干预时机。在B端创意主题（企业主导发布）下,企业在创意产生阶段（第一阶段）实施创意组合管理（IPM）为最佳导入时机;C端创意主题（用户主导发布）下,企业在创意发展阶段（第二阶段）实施创意组合管理（IPM）为最佳导入时机。研究在理论上不仅丰富和完善了虚拟经济营销管理相关理论,而且在应用上有助于企业利用互联网工具为产品创新发掘新的途径,并培育企业市场核心竞争力。 相似文献
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通过设置虚拟社区奖励鼓励用户分享知识,已成为众多社区促进用户知识共享行为的重要措施。社区奖励对知识共享的影响问题已经赢得了广泛的关注与研究,但其效果却一直存在争议。本文通过将虚拟社区知识共享行为划分为隐性知识共享和显性知识共享两种类型,探讨了虚拟社区奖励对两类知识共享行为的相对影响及其对隐性知识共享的作用机制。研究发现：虚拟社区奖励能够显著促进用户的显性知识共享,而与隐性知识共享存在倒U型的曲线关系;愉悦感和自我效能感在虚拟社区奖励与隐性知识共享之间起完全中介的作用。该研究结论不仅加深了对虚拟社区奖励对知识共享行为影响的理解,并且探索了虚拟社区奖励对隐性知识共享的作用机制,对社区合理设计虚拟社区奖励以促进用户的知识共享具有实践指导意义。 相似文献
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Online social networking has received increasing attention as a new phenomenon among online users. As Internet users utilize online social networking websites as a useful communication tool to maintain their social networks, this study explorers online social networking websites users’ knowledge sharing in particular. This study investigated the factors which influence knowledge contribution behaviors of social networking website users by sharing through user created contents with one another. By employing a socio-technical approach, this study discussed the roles of social system factors such as ethical culture, social tie, and a sense of belonging in online social network. Additionally, this study examined technical systems factors such as structural assurance of service providers and structural assurance of the Internet. The survey method was utilized in order to empirically test the research model. The research findings and contributions are discussed as well. 相似文献
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This paper proposes a knowledge map management system to facilitate knowledge management in virtual communities of practice. To realize the proposed knowledge map management, we develop knowledge map creation and maintenance functions by utilizing information retrieval and data mining techniques. The knowledge maps created respectively from the documents of the teachers’ professional community, SCTNet, and the thesis repository at Taiwan’s National Central Library, are evaluated by experts of these two domains. Knowledge maps generated by the system are accepted by domain experts from the evaluation since the degree of their modification of the automatically created knowledge maps is proportionally small. The knowledge structure representing the categories of community documents maintains its high purity, diversity, specificity, and structure adaptation by using the knowledge map maintenance function with limited computational cost. Thus, the knowledge map creation and maintenance mechanisms developed in this research enable the dynamic knowledge management of communities of practice on the Internet. 相似文献
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《International Journal of Information Management》2016,36(4):520-530
The research on users as a source of innovation has been coming into blossom and the studies about the effect of users’ lead userness on their innovation-related activities are drawing more and more attention from both academic and business circles. However, there have been few empirical studies exploring the relationship between users’ lead userness and their innovation-related knowledge sharing behavior in the context of online user community and the mediating effects of users’ social capital and their perceived behavioral control on this relationship. By empirically analyzing the 140 data collected from an online user community that is used as an important source of innovation for a company with the structural equation modeling analysis through the partial least squares method, this study reveals that users’ lead userness has a positive relationship with their innovation-related knowledge sharing in the online user community and users’ social capital and perceived behavioral control jointly and fully mediate this positive relationship. Based on the new findings, this study is expected to provide useful implications which can contribute to widening and deepening the research stream about the effect of users’ lead userness on their innovation-related knowledge sharing in the online user community. 相似文献
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领先用户在开放式创新社区中发挥着重要作用,成为产品创新的有力推动者。但网络环境下领先用户识别的研究刚刚兴起,相关研究非常缺乏。本文首先对开放式创新社区中领先用户特征进行理论研究,提出需求领先力、活跃表现力、社区影响力三大特征。然后基于改进的网络志方法,将定性的网络志和定量的数据分析结合,构建了识别领先用户的理论步骤。遵循社区选择原则,以知乎社区扫地机器人版块103位用户为研究对象,对用户的提问数、回答数等7个指标进行因子分析和聚类分析,识别出2位领先用户;并采用扎根理论,比较发帖内容和未来市场上扫地机器人新产品功能,发现领先用户提出的大部分建议会体现于未来新产品功能上,证明了领先用户识别方法的有效性。研究有助于完善领先用户识别方法,并为后续领先用户行为研究奠定坚实基础。 相似文献
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Xiao-Ling Jin Zhongyun Zhou Matthew K.O. Lee Christy M.K. Cheung 《International Journal of Information Management》2013
This study theorized and validated a model of knowledge sharing continuance in a special type of online community, the online question answering (Q&A) community, in which knowledge exchange is reflected mainly by asking and answering specific questions. We created a model that integrated knowledge sharing factors and knowledge self-efficacy into the expectation confirmation theory. The hypotheses derived from this model were empirically validated using an online survey conducted among users of a famous online Q&A community in China, “Yahoo! Answers China”. The results suggested that users’ intention to continue sharing knowledge (i.e., answering questions) was directly influenced by users’ ex-post feelings as consisting of two dimensions: satisfaction, and knowledge self-efficacy. Based on the obtained results, we also found that knowledge self-efficacy and confirmation mediated the relationship between benefits and satisfaction. 相似文献
12.
Matti Mäntymäki Jani Merikivi Tibert Verhagen Frans Feldberg Risto Rajala 《International Journal of Information Management》2014
Academics and business practitioners are intrigued by the factors that foster continued user engagement in virtual worlds (VWs). It is unclear how, and to what extent, existing theories can explain their continued use. As young people constitute the majority of VW users, understanding the reasons for their continued use intentions is important. Taking the distinctive features of VW services into account, such as the visibility of users’ actions to other users, we contextualize the Theory of Planned Behavior and investigate the role of teenagers’ attitudes, social influences and perceived behavioral control as the determinants of their continued intention to use VW. We then apply a set of constructs from prior Information Systems (IS) literature to decompose these constructs. By analyzing primary data collected from 923 users of Habbo Hotel, a leading virtual world for teenagers, this study confirms the role of users’ intrinsic motivation, interpersonal influence and self-efficacy as key constituents of sustained user engagement in VWs. In addition, we demonstrate that decomposing these three established constructs can capture many of the key contextual characteristics of VWs. The study contributes to the literature by showing that IS theories and constructs are appropriate for the VW setting and teenage users. 相似文献
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同侪影响对用户贡献行为的作用研究———基于网络客观大数据的分析 《科学学研究》2021,39(12):2294-2304
本文将同侪影响引入在线创新社区的用户行为研究中,从广度和深度两方面考察同侪影响对用户贡献行为的影响,并分析感知收益的中介作用。研究以小米社区MIUI功能与讨论区的创意集市板块为对象构建S-O-R模型,采用6567名用户发布的8830条创意、5.26万条评论和收到的103.36万条评论数据,利用Mplus8.1分析检验,结果发现：同侪影响广度与深度均有利于促进用户贡献行为,综合收益在同侪影响广度、深度与用户贡献行为间起正向中介效应,情感收益仅在同侪影响广度、深度与主动贡献行为间起正向中介效应,而认知收益则在同侪影响深度与反应贡献行为间起负向中介效应。研究拓展了在线网络情境下知识管理与社会学领域的交叉研究,并为在线创新社区社交网络和知识管理提供重要启示。 相似文献
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Jingjing Liu Nicholas J. Belkin Xiangmin Zhang Xiaojun Yuan 《Information processing & management》2013
This paper examines the changes of information searchers’ topic knowledge levels in the process of completing information tasks. Multi-session tasks were used in the study, which enables the convenience of eliciting users’ topic knowledge during their process of completing the whole tasks. The study was a 3-session laboratory experiment with 24 participants, each time working on one subtask in an assigned 3-session general task. The general task was either parallel or dependently structured. Questionnaires were administered before and after each session to elicit users’ perceptions of their knowledge levels, task attributes, and other task features, for both the overall task and the sub-tasks. Our results support the assumption that users’ knowledge generally increases after each search session, but there were exceptions in which a “ceiling” effect was shown. We also found that knowledge was correlated with users’ perceptions of task attributes and accomplishment. In addition, task type was found to affect several aspects of knowledge levels and knowledge change. These findings further our understanding of users’ knowledge in information tasks and are thus helpful for information retrieval research and system design. 相似文献
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This paper introduces a model of knowledge sharing in an online community of practice that suggests that knowledge contributions will be made by those who possess the relevant knowledge. For them, matching a ready-made solution to a problem is low cost. We hypothesize that lead users – due to their characteristics – are likely to possess more relevant solution knowledge and thus be centrally involved in contributing knowledge. Our results support the hypothesis by showing that lead user characteristics relate positively to making contributions to the community. In addition, we find that search and integration of knowledge from different external sources of relevance to the community positively moderates knowledge contributions by lead users. 相似文献
17.
网络虚拟社区的发展依赖于社区知识共享的程度,通过博弈模型的构建与分析发现,不完全信息、有限重复、初始策略选择不共享都会导致虚拟社区知识共享陷入困局。但是,在时期界限变为无限大,即社区成员对通过社区获取知识产生依赖时,可能会出现新的均衡,形成虚拟社区知识共享无限重复博弈,导入激励机制及提高社区知识总量可以使这种可能性成为现实。 相似文献
18.
为了提高虚拟实践社区知识转移的质量,促进社区内的知识共享和创新,提出了一种基于语义级的虚拟实践社区知识转移模型构建方法。从虚拟实践社区区别于实践社区和虚拟社区的特殊性出发,运用混合本体方法构建了虚拟实践社区的知识集成框架;构建不同类型的知识转移消息的形式化模型,进而从内容感知的角度,结合相似度计算给出知识转移参与者的选择算法。基于本体构建的社区知识存储模型有利于用户间从语义层次上进行交互,提高社区内知识转移的效率和准确率。 相似文献
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专业虚拟社区通过网络信息技术将地理分散而志趣相投的人聚集起来,有利于专业人士互动交流、实现知识共享与知识创造。专业虚拟社区蕴藏了海量数据、信息和有价值的专业知识,成为新兴的知识源,受到知识密集型企业的重视;专业虚拟社区倡导开放、互惠的知识共享规范,打破了传统的、封闭的知识管理模式,激发了学者的研究兴趣。本文回顾发表于国际主流刊物的文献,①综述了专业虚拟社区成功,专业虚拟社区知识搜寻、贡献,专业虚拟社区双向使用等方面的研究成果,分析讨论了前人研究中存在的问题;②构建了专业虚拟社区知识创造模型,将知识创造过程依次划分为知识贡献、知识检验、知识搜寻和价值观内化四个阶段,初步阐释了显性知识与隐性知识、个人知识与大众知识、搜寻者角色与贡献者角色互相转化中的知识创造规律。最后,本文指出了新模型中有待研究的若干理论问题。 相似文献
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[目的/意义] 开放式创新社区能够帮助企业获取外部用户分享的知识并从中筛选出具有价值的创意。但用户往往缺乏分享的动机和意愿,这将导致社区运营的失败。因此有必要研究开放式创新社区用户知识分享的影响因素。[方法/过程] 基于社会认知理论构建研究模型,并以国内典型的开放式创新社区——MIUI论坛为对象,在线抓取数据并采用统计软件Stata进行分析。[结果/结论] 结果表明,创新自我效能、结果期望、社会认同和社区影响对用户知识分享行为均有显著正向影响,用户经验对创新自我效能有负向调节作用,对结果期望有正向调节作用,对社会认同和社区影响有部分调节作用。 相似文献