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1.
Qiang Zhao 《International Information and Library Review》2013,45(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
2.
Qiang Zhao 《International Information and Library Review》2010,42(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
3.
Coleman B 《Health information and libraries journal》2003,20(3):160-171
Objectives: To develop a patient information leaflet (PIL) to help local patients meet their drug information needs using the Internet, and to perform a preliminary evaluation of this tool. Methods: Development—a cross‐sectional survey of the drug information needs of local patients using a semi‐structured questionnaire; assessment of websites offering free, consumer‐orientated medicines information using set criteria; identification of consensus criteria to evaluate the quality of health‐related on‐line information; evaluation—views on a draft patient information leaflet from a focus group. Results: Those surveyed felt that being directed to high‐quality websites and being provided with assessment criteria for on‐line information would be useful. The three websites fulfilling most of the set quality criteria were Surgery Door ( www.surgerydoor.co.uk ), InteliHealth ( www.intelihealth.com ) and medline plus ( www.nlm.nih.gov/medlineplus ). The six most frequently cited assessment criteria were currency, authorship, commerciality, relevance, links and attribution. A draft leaflet was constructed listing the above three websites and six criteria along with tips on how to search the Internet effectively. A focus group reacted favourably. Conclusion: The Internet is a source of drug information—an information leaflet may help to guide local patients through its variable information quality. 相似文献
4.
《The Reference Librarian》2013,54(74):121-164
Summary Although the Internet provides access to a wealth of information, there is little, if any, control over the quality of that information. Side-by-side with reliable information, one finds disinformation, misinformation, and hoaxes. The authors of this paper discuss numerous examples of fabricated historical information on the Internet (ranging from denials of the Holocaust to personal vendettas), offer suggestions on how to evaluate websites, and argue that these fabrications can be incorporated into bibliographic instruction classes. 相似文献
5.
公众参与是新时期档案工作的典型特征,为了探究我国档案网站与社交媒体平台在公众参与领域的融合情况,笔者采用定量分析的研究方法对江苏省内可有效访问的36个县市区级档案网站进行调研,发现目前档案网站与社交媒体平台基于公众参与领域的融合并不充分,依旧存在公众参与定位不清晰,融合目的不明确、公众参与内容交叉重复,参与活动层次不高,以及两者运行独立,互动率低等问题。为此,笔者从思想观念、制度保障以及融合的内容和方式等层面着手,对各要素的地位、关系以及实现条件进行系统论述,尝试构建一个“互联网+”背景下以社交媒体平台与档案网站公众参与融合为基础的新型档案公众参与模式,从而提升公众参与的效率及质量。 相似文献
6.
Mangala Anil Hirwade 《International Information and Library Review》2013,45(3):154-163
Providing government information, services, products and transactions electronically has the potential benefit of accessibility for a wider audience, political and administrative transparency, and improved service delivery. By using e-government websites, citizens can conveniently access government information and services and gain greater opportunities to participate in democratic processes. The present study aims to evaluate National Portal of India, which provides single window access to 601 e-government portals and websites in India. A total of 1576 online services are provided by these portals responding to information needs of the citizens. Ranking of the state and union territory portals has been done based on the number of online services they provide. The paper also focuses on the digitization of documents, acts, rules and schemes of central and state government departments and their availability and accessibility through government portals. 相似文献
7.
Mangala Anil Hirwade 《International Information and Library Review》2010,42(3):154-163
Providing government information, services, products and transactions electronically has the potential benefit of accessibility for a wider audience, political and administrative transparency, and improved service delivery. By using e-government websites, citizens can conveniently access government information and services and gain greater opportunities to participate in democratic processes. The present study aims to evaluate National Portal of India, which provides single window access to 601 e-government portals and websites in India. A total of 1576 online services are provided by these portals responding to information needs of the citizens. Ranking of the state and union territory portals has been done based on the number of online services they provide. The paper also focuses on the digitization of documents, acts, rules and schemes of central and state government departments and their availability and accessibility through government portals. 相似文献
8.
《Journal of Government Information》1999,26(1):25-31
Information product content is becoming increasingly interrelated with associated services. This concept is called “blurring” by current management authors Davis and Meyer. In the realm of federal information, there is great potential for “blurred” offerings. Citizens could have access to customized and filtered information from federal websites and could perform transactions with government agencies over the Internet. While some technical, infrastructure, and policy issues will take time to sort out, many innovative products and services will be offered over the Internet. Whether the federal agencies themselves will provide these customized services or whether institutions in the public and/or private sector will provide them remains to be seen. Universities need to re-think how they offer services related to federal information in the networked environment. Such activities as reference service, instruction, access to data archives, and staff training need to be re-examined in light of the changes enabled by the Internet and the development of new types of content and services. 相似文献
9.
The Internet provides an easy and accessible way to deliver medical information about the management of various diseases, both to practitioners and to their patients. As there is no control over who posts information on the Web, there is a risk that the interests of the web producer may bias the quality of information. The quality of medical information on the management of chronic obstructive pulmonary disease (COPD) on the Internet was evaluated, comparing non-commercial and commercial websites. An internet search was conducted to locate relevant websites using a metasearch engine. The quality of websites was scored on a scale of 0-10, based on three items about the credibility of the site and seven items about the accuracy of the information provided by the site. Quality differences between commercial and non-commercial websites were explored. The search revealed 23 relevant websites (12 noncommercial and 11 commercial). The overall quality of non-commercial websites was better than that of commercial websites (median score 7 vs. 4, P = 0.01). Compared to commercial sites, non-commercial websites more often provided information about cessation of smoking (100% vs. 64%, P = 0.03), preventative influenza vaccinations (42% vs. 9%, P = 0.07) and use of long-term oxygen therapy (92% vs. 45%, P = 0.02). Among websites providing information on COPD, commercial sites were much more likely to be of poorer quality compared to sites of non-commercial organizations. In particular, commercial sites do not provide information about simple preventative treatments. There is a need to be vigilant about the quality of health information about COPD on the Internet. 相似文献
10.
Ardion BeldadAuthor Vitae Thea van der GeestAuthor Vitae Michaël SteehouderAuthor Vitae 《Government Information Quarterly》2012,29(1):41-49
This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data. 相似文献
11.
State government websites are a main information portal for people. The primary objective of this study is to examine 50 U.S. state government websites to evaluate the status of their accessibility in comparison with federal government and randomly selected commercial websites. The results show a significant difference among the three groups (F(2, 101) = 11.81, p < 0.001) with respect to accessibility. In particular, the state and federal government websites provide more accessible service to their users than the commercial websites (p < 0.01). The most frequent barriers to accessibility found on state government websites are also listed here for web designers and developers to enable them to improve their quality of service in the future. 相似文献
12.
[目的/意义]基于整体性治理理论,探究各省级政府互联网服务能力均衡化发展的影响因素,对于推动地方政府数字化均衡建设、促进政府治理能力现代化、构建服务型政府具有理论意义与实践价值。[研究设计/方法]从统筹压力与数据驱动能力两个维度出发,构建省级政府互联网服务能力均衡化发展的计量模型,依托2018年和2019年全国27个省级行政区的各类数据,运用回归分析对该模型进行实证检验。[结论/发现]省级统筹压力能够促进省内各地级政府互联网服务能力的均衡发展,尤其在地方政府通过信息技术回应公众需求时,较强的统筹压力更能促进地区之间的协调发展,而数据驱动能力则通过与统筹压力的交互作用增强了政府互联网服务能力的均衡化发展程度。[创新/价值]从均衡化视角探析政府互联网服务能力的发展,丰富了“互联网+政务服务”的相关研究,加深了地方政府运用政策规范和信息技术协同建设省域内政府互联网服务能力的理解和认识。 相似文献
13.
Hisham M. Abdelsalam Christopher G. Reddick Sara Gamal Abdulrahamn Al-shaar 《Government Information Quarterly》2013
This paper examines the presence, usage, and effectiveness of Egyptian government social media websites. The adoption of social media technology provides an illustration of the application of New Public Service (NPS) theory to public administration. The first phase of this study examined the presence of social media applications on these government websites. The second phase analyzed the use of Facebook by governmental entities in Egypt. The use of Facebook, Twitter, and YouTube were the top social media applications in Egyptian government websites, which is consistent with other government surveys of social media found in developed countries. In terms of effectiveness of these social media websites, they were used mainly to post information, with very little two-way interaction between citizens and government. The analysis in this paper shows that social media in Egypt is not much in line with the NPS theory. 相似文献
14.
The extent to which scholarly literature can be openly accessed and freely downloaded on the Internet varies greatly depending on the discipline. This article assesses the current state of open access in the fields of business and management. Google was used to search for free versions of articles from a sample of articles published in early 2009 in a broad array of business and management journals. Free versions of 36% of the articles included in this study were identified, available from a wide variety of websites, including repositories, author profile pages, open access journals, and more. 相似文献
15.
Suthilak Ambhanwong 《International Information and Library Review》2013,45(3):247-252
The quantity of information distributed today on the Internet, especially through the World Wide Web, is rising much more quickly than the quantity of information available through other mass media. Just as we do not like or believe everything we read in the newspapers, see on TV, or hear on the radio, we cannot like or believe everything on the Internet. Consequently, it is necessary to critically assess the quality of websites and to determine the extent to which they meet our needs and requirements. This paper is an attempt to analyze information evaluation concept and process-based on some quality management concepts, rools and methods in order to propose some basic criteria to evaluate website quality and to select suitable websites. 相似文献
16.
文章通过对我国省级公共图书馆网站地方文献信息资源建设状况进行网络调查,分析现阶段各省级公共图书馆地方文献信息资源建设的现状和特点,指出存在的问题并提出相应的对策。 相似文献
17.
档案网站评价体系的构建对于全面准确地分析和评价档案网站建设水平、规范和控制档案网站的建设发展、指导用户对档案网站的访问、改进和提高档案部门服务质量和效率具有重大意义。本文通过对档案网站评价体系结构的设计、对评价表的设计、对其中的评价指标和分值计算方法的详细说明,研究和构建了一个科学、全面、具有可操作性和导向性的档案评价体系。并通过一个档案网站评价实例具体说明了该评价体系的应用和计算方法,最后对档案网站评价的组织和实现进行了研究和说明。 相似文献
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19.
《Government Information Quarterly》2020,37(1):101403
This article investigates how the emergence of broadband Internet connectivity as an essential utility has influenced the development of public policies that aim to promote universal access to basic communications services in Canada. We utilize quantitative Natural Language Processing (NLP)/content analysis techniques to map the evolution of conceptual emphasis by stakeholders in their formal submissions to the telecom regulator along a series of public proceedings between 2009 and 2016. The analysis documents that the growing essentiality of broadband Internet access as an enabler of social and economic activities made its quality and affordability questions with broad economic and policy relevance that cross the traditional conceptualization of universal access in terms of the rural-urban digital divide. The case study offers a novel explanation for reliance on formal public consultation processes in administrative law in terms of policy innovation: Opening communication channels with the public can be valuable for enabling policymakers legitimize regulatory adjustments necessitated by technological change. 相似文献
20.
互联网时代,虚假中文科技期刊网站大肆横行,不仅侵害作者权益、损害期刊声誉,对整个学术生态乃至网络信任、网络安全都构成巨大威胁.本文针对当前虚假中文科技期刊网站的现状,立足于平台信任视角,从政府部门—网络平台—学术期刊—投稿作者4个维度,探讨了虚假中文科技期刊网站的治理路径,以期推动良性的学术文化生态,建立健康的科技期刊网络运行环境. 相似文献