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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):105-112
ABSTRACT Electronic reserves are being offered at colleges and Universities across the country creating an opportunity for collaboration between the library units of academic libraries. Library units with course reserves in medium and large academic libraries can capitalize on the benefits working with a centralized scanning unit, thus consolidating the scanning process of electronic reserves processing. The cooperation between library units to provide better service results in a positive relationship between course instructors, students, and the library. 相似文献
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Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries
Muhammad Jaber Hossain 《International Information and Library Review》2013,45(3):176-189
ABSTRACTOffering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields. 相似文献
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[目的/意义]研究以馆社合作的方式进行学术图书出版推广服务,以期提升学术图书的出版质量,促进学术交流与科学传播,推动图书馆与出版社的创新发展。[方法/过程]运用文献调研法、网络调研法,系统分析当前学术图书出版推广所面临的危机与机遇,总结学术图书出版推广国内外图书馆与出版社的合作现状及现有合作中存在的问题,提出馆社合作新模式,并探讨二者在新的合作模式中需解决的问题。[结果/结论]从搭建学术图书出版推广一体化平台、开展学术图书出版素养教育、加强数据合作、制定有效的合作政策、建立长期稳定的资金保障体系、建立良好的沟通协调机制6个方面构建馆社合作模式,使合作更深入、更专业、更高效,能积极促进学术研究成果的产生、传播与共享,推进学科发展与学术繁荣。 相似文献
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揭示高校图书馆知识咨询服务能力在规划策略、业务模式、人员素质方面面临的挑战,阐述从参考咨询服务到知识咨询服务能力的再造。从适应图书馆创新理念中知识服务的发展需要、适应资源发现系统中知识咨询服务的需要以及适应高校学科建设中知识咨询服务的需要三个方面,提出再造知识咨询服务的6种能力的实施方案,即需求分析甄别能力、用户沟通交流能力、信息分析挖掘能力、知识工具运用能力、团队协同创新能力、快速反应判断能力,以期更好地服务于高校学科用户。 相似文献
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[目的/意义] 当前各大高校图书馆对于学科服务平台的建设已经进入瓶颈期,而互联网虚拟学术社区正不断发展,将虚拟学术社区的服务引进学科服务平台,将改善平台用户的交流方式,提高用户与学科馆员之间交流的效率,也为用户之间的科研合作提供平台。[方法/过程] 通过网络调研总结归纳学科服务平台与虚拟学术社区所提供的服务,利用问卷调查法及Kano模型对网络学术服务进行需求分类,并进行功能优先度分析。[结果/结论] 将学科服务平台与虚拟学术社区所提供的服务进行融合,共得出26项服务,分为期望、魅力、必备、无差异四种类型,并针对各类型提出FULink学科服务平台改进策略。 相似文献
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中美高校图书馆网络信息服务的网络调查和实证比较研究 总被引：4，自引：0，他引：4
采用网络调查实证研究和文献调研的方法，对中美高校图书馆网络信息服务的现状进行比较分析，以寻求适合我国高校图书馆网络信息服务发展的有效途径，提升网络信息服务品质。 相似文献
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Livingston J 《Medical reference services quarterly》2003,22(1):21-30
Library liaison programs are commonly used and provide a successful framework for communication in academic libraries. Liaison programs, whereby librarians are formally designated as the primary contact between the library and one or more departmental or administrative units, are proven to improve the transfer of information between the library and users, to improve the quality of collections and services, and to enhance the library's image. Previously published literature on liaison programs is primarily devoted to large-scale liaison programs in academic settings, the market where this model is commonly employed. Small hospital and other smaller libraries are nearly absent in the literature, reflecting the low level of liaison use in the smaller library setting. This article invites hospital and other smaller libraries to explore the liaison model by presenting common liaison goals and activities that are not only pertinent to, but also scalable, adaptable, and adoptable by smaller and larger libraries alike. 相似文献
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文章首先对本地区高校图书馆信息服务质量评价指标体系在用户满意度调查中的可用性进行了阐述,其次运用信息服务质量评价指标体系对天津师范大学图书馆服务满意度进行了调查研究,最后较为系统地分析了调查结果为今后的图书馆服务和用户交流工作带来的启示。 相似文献
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国外大学图书馆学术出版服务实践进展 总被引：2，自引：0，他引：2
[目的/意义]对国外高校图书馆的学术出版模式进行调研分析,为国内高校图书馆出版服务提供指导和借鉴。[方法/过程]采用文献回顾的方法,对国外大学图书馆出版服务理论与实践进行系统梳理,然后在调研图书馆出版联盟发布的2014-2016年《图书馆出版指南》基础上,阐述国外高校图书馆的学术出版服务的实践进展,对图书馆出版的组织形式、经费来源及服务内容等进行深入剖析与总结。[结果/结论]总结图书馆出版服务的特点,并对我国图书馆界开展出版服务提供参考和借鉴。 相似文献
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高校文献借阅部是图书馆工作的重要窗口,构成了图书馆特定的人际环境,直接影响着图书馆的服务水平和工作质量.如何协调好其人际关系,构建和谐的工作氛围.本文结合多年的工作经验提出构建高校图书馆文献借阅部和谐人际关系的基本思路. 相似文献
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论高校图书馆提高读者工作服务质量的策略 总被引：10，自引：0，他引：10
服务是图书馆永恒的主题,是图书馆的核心价值观.近几年来,我国高校图书馆发展很迅速,但在服务质量方面仍有许多不尽如人意的地方.为了充分发挥高校图书馆为教学和科研服务的职能,提高服务质量,可以采取以下策略:努力提高馆员素质;遵循"读者第一"的指导方针;大力加强信息资源的开发;加大图书宣传的力度;经常开展丰富多彩的读者辅导活动;精心构建图书馆浓郁的文化氛围.参考文献4. 相似文献
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[目的/意义]研究高校图书馆科研数据联盟的建设策略。[方法/过程]利用案例研究法分析荷兰3所高校图书馆共同建设的科研数据联盟3TU.Datacentrum,介绍其发展历程、数据资源建设、系统平台、服务方式,并分析其基本特点。[结果/结论]3TU.Datacentrum数据联盟具有图书馆主导、集中建设、一体化服务、广泛合作交流等突出特点,结合我国高校科研数据管理与共享现状,提出如下建设策略:应充分发挥图书馆的作用,立足于数据共享现实需求和科研管理政策要求,建立我国高校图书馆数据联盟,借此提高我国科研数据的质量与影响力,并合作开展数据管理专业教育等相关工作。研究结果对于我国高校图书馆科研数据联盟的建设发展具有重要参考价值。 相似文献
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高校图书馆学科化服务团队建设模式探析 总被引：1，自引：0，他引：1
对适合开展学科化服务的图书馆组织机构模式以及学科化服务团队建设模式进行了总结,并结合一些高校图书馆学科化服务最新的创新实践来加以诠释。阐明了在学科化服务工作中健全图书馆机构机制、优化学科化服务团队建设模式,是高校图书馆提供高质量学科化服务的重要保障。 相似文献
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论高校学科馆员职责定位及素养要求 总被引：13，自引：0，他引：13
学科馆员制度是国际图书馆界先进的办馆理念和全新的服务模式,是满足社会需求的必由之路,是提升高校图书馆服务水平的重要举措.学科馆员制度的实施,对于高校图书馆人力资源的开发利用,打造高校图书馆服务品牌,有着极其重要的意义.文章着重论述了高校图书馆学科馆员的职责定位及素养要求. 相似文献
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论高校图书馆服务理念的转变与提升 总被引：1，自引：0，他引：1
杨守芳 《大学图书情报学刊》2006,24(6):13-16
高等学校必须落实"以人为本,德育为先"的教育观,高校图书馆在这方面大有可为.文章针对高校图书馆在服务理念与实践上存在的不足,提出图书馆应利用自身的独特优势,转变服务理念,提升服务质量,融思想政治教育与信息资源服务于一体,切实使图书馆工作上等级、上水平. 相似文献
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高校图书馆收入经费的管理建议 总被引：4，自引：0，他引：4
朱茗 《大学图书情报学刊》2004,22(2):69-70
文章就目前国内高校图书馆经费的现状和名目较多的各类收费项目,针对高校对图书馆经费使用的控制政策,提出了图书馆应在不断提高服务质量和服务水平的基础上,积极有效地利用好收入经费的一些建议. 相似文献
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Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
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以人文精神诠释服务--兼谈大学图书馆服务质量 总被引：7，自引：0，他引：7
朱永聪 《大学图书情报学刊》2004,22(2):11-12
服务是图书馆工作的核心.大学图书馆应将人性化的管理理念融入服务工作中,以人文精神诠释服务,使服务质量有一个质的飞跃. 相似文献
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This study investigates the current status and attitudes towards academic e-book publishing by mainland Chinese academic publishers through an online survey. This study collected survey data from 49 authoritative academic publishers in China, focusing on their e-book sales profiles and their perceptions of how e-book sales affect publishers and libraries. The data reveals that China's academic e-book industry is still at an early development stage and has a relatively small market. The findings show significant differences in the willingness and attitudes towards e-book publishing between SSH publishers and STEM publishers, and also demonstrate that the enhancement of the demand for e-books by academic libraries promotes the process of the digital transformation of academic publishers. This study then argues that Chinese academic publishers need to further improve the quality of academic e-books, accelerate the transition from academic content providers to academic content service providers, and strengthen their cooperation with stakeholders. 相似文献