共查询到19条相似文献，搜索用时 140 毫秒
1.
将归因理论的观点和方法纳入到图书馆感知服务研究之中,从归因的视角对图书馆用户感知服务质量的形成机制做定量分析。着重考察图书馆用户满意感/不满意感判断中的认知成分,弄清楚图书馆用户的期望、行为是如何形成的并论证用户期望、行为与归因特性之间的规律性关系,探讨三种归因特性对图书馆感知服务质量产生的影响,揭示归因对图书馆用户感知及后续情感和行为的预测功能。 相似文献
2.
将归因理论引入到图书馆感知服务质量研究中,介绍归因理论对人类归因、情感、期望与行为之间的动力关系,探讨感知服务质量研究中差距、期望和情感研究的局限性,展示归因对图书馆感知服务质量研究的解释作用,完善感知服务质量模型中对用户情感的研究,以此证明按照这种思路创新图书馆感知服务质量研究是有价值并且可行的。 相似文献
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[目的/意义]构建高校图书馆参与公共文化服务体系影响因素模型，为高校图书馆公共文化服务发展提供理论和实践参考。[方法/过程]通过对10所高校26位采访对象的深度访谈，采用扎根理论方法，探索性研究高校图书馆参与公共文化服务体系影响因素，并构建其扎根理论模型。[结果/结论]高校图书馆参与公共文化服务体系影响因素主要包括4个主范畴：高校及其图书馆归因、政府机构归因、公众用户归因、其他归因。其中高校及其图书馆归因是主导性因素，政府机构归因是保障性因素，公众用户归因是驱动性因素，其他归因是制约性因素。在此基础上，提出高校图书馆深度参与公共文化服务体系策略。 相似文献
4.
分析高校图书馆不文明行为的归因偏差及其负面影响,论述图书馆的正确归因与自我反思,提出减少图书馆不文明行为的若干措施. 相似文献
5.
从社会认知理论提出了图书馆用户信息查寻行为、图书馆用户内部因素、图书馆信息环境之间的三元交互模型。提出要提高信息查寻的效率和质量,不仅要改善图书馆信息环境,而且要在用户教育中对用户进行归因训练和提升用户信息查寻自我效能感两方面来提高图书馆用户的社会认知能力。 相似文献
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用户对图书馆服务失败之归因结果影响决定着用户的后续行为.文章在解释用户对服务失败之归因过程的基础上,探讨了归因结果对用户行为动机的影响,并据此提出几点改善图书馆服务补救工作的启示. 相似文献
7.
[目的/意义] 试图通过质化研究发现影响国内图书馆未成年人服务满意度的因素,以此作为确定满意度指标体系和提升服务水平的前提和基础。[方法/过程] 以实地访谈和扎根理论为资料获取和观点归纳的方法展开研究。实地访谈用以获得未成年人用户对图书馆服务的真实评价与理解,在此基础上采用扎根理论作为理论归纳的方法,从经验数据获得理论解释。[结果/结论] 未成年人图书馆服务满意度影响因素包括图书馆归因范畴和未成年人用户归因范畴;前者包括资源因素、环境因素和服务因素,后者包括用户认知因素、用户能力因素和用户行为因素。未成年人用户归因范畴的因素(用户行为、用户能力和用户认知)是图书馆自身因素之外影响服务满意度的重要因素。"图书馆归因范畴"也通过影响"用户归因范畴"中的因素实现对图书馆服务满意度的间接作用。 相似文献
8.
归因理论作为一种内在的激励理论,可以通过改变员工的归因态度和归因认识来激励和引导他们的行为,从而达到最佳工作效果。在高校图书馆管理中,归因理论在实践中的应用表现在以下几个方面：归因与馆员的绩效考核;归因与馆员的工作激励;归因与馆员的情绪调节。 相似文献
9.
[目的/意义] 分析高校图书馆留学生服务现状,通过构建留学生利用高校图书馆的行为归因及图书馆的决策引导模型,提升高校图书馆留学生服务能力。[方法/过程] 以上海大学留学生群体为例,采用扎根理论的研究方法对访谈资料进行质化分析,探明留学生利用图书馆的现状及原因,研究如何优化对留学生的服务。[结果/结论] 内部认知性认同和外部参照性认同是留学生利用图书馆的行为归因,保障信息质量和营销推广是高校馆的决策导向。 相似文献
10.
自我效能理论视阈的高校图书馆用户教育研究 总被引：1，自引：0，他引：1
11.
《Communication monographs》2012,79(4):336-359
To date, researchers have not studied the relationship between the mental representation of interpersonal problem situations and interpersonal communication used to manage problem situations. This report examined the relationship between four types of communication (i.e., integrative, distributive, indirect, and avoidance) and fourteen perceptions of problem situations (i.e., problem uniqueness and frequency; goal importance, complexity, and mutuality; uncertainty about the other, relationship, and goal‐path; causal attribution to the self, other, intent of the other, relationship, and environment; and feelings for the other). Two studies tested hypotheses. The first study used self‐reports based on personally experienced problem situations to examine the relationship between the perceptions and perceived use of the types of communication. The second study explored the relationship between communication stimuli likely to be used in problem situations and the likelihood of the conceptualization perceptions. Results generally confirmed the hypotheses in both studies and indicated that a relatively specific relationship exists between each type of communication and the set of perceptions for both personally experienced and undefined problem situations. Implications of these results for problem‐related knowledge structures, problem solving, conflict, relationship intervention, and interpersonal influence were discussed along with directions for future research. 相似文献
12.
Jessica A. Robinson 《Communication Teacher》2017,31(4):209-213
Courses: This activity can be used in a wide range of classes, including interpersonal communication, introduction to communication, and small group communication
Objectives: After completing this activity, students should be able to: (1) define attribution theory, personality attribution, situational attribution, and attribution bias; (2) provide examples of both personality and situational attributions; and (3) recognize why and when each type of attribution is used. This activity provides students an opportunity to explore attribution theory and attribution bias in a low-stakes setting, where the ultimate goal is a deeper understanding of the theory itself. Therefore, this activity is typically not treated as a graded assignment, but rather an opportunity for exploration and discussion. 相似文献
13.
《Communication monographs》2012,79(4):280-284
Using attribution theory and interpersonal attraction literature as a framework, two hypotheses were examined in the present study. The first hypothesis predicted that persons who succeed at a task would tend to perceive their success as internally caused, while failure at a task would tend to be seen as externally caused. Hypothesis two predicted that persons receiving information consistent with their attributional tendency would be more attracted to the information source than would persons receiving attributional information inconsistent with their own attributional tendency. The attribution and attraction data obtained in the experiment supported the two hypotheses. 相似文献
14.
《Communication Teacher》2013,27(2):77-80
Objective: To illustrate the implications of attribution formation in interpersonal relationships Courses: Interpersonal Communication, Communication Theory Time required: Approximately 30 minutes Materials needed: An episode of The King of Queens 相似文献
15.
Neuliep and Hazleton have reported a significant negative relationship between a general measure of trait anxiety and interpersonal construct differentiation. The study reported in this paper failed to find a significant relationship between a more specific measure of interpersonal trait anxiety and interpersonal construct differentiation, and also found no significant relationships between state anxiety and construct differentiation, or either interpersonal trait or state anxiety and the production of messages considered more or less competent by constructivist conceptions in an anxiety‐producing interpersonal context. The study did find a significant positive relationship between interpersonal construct differentiation and the production of such messages. These results are discussed with particular emphasis on the lack of conceptual relation between notions of anxiety and construct differentiation. 相似文献
16.
阐述了高校图书馆办公室人际关系类型,提出将人际关系法则运用于办公室工作。以便更好地推动高校图书馆服务工作的开展。 相似文献
17.
Douglas Kelley 《Communication Studies》2013,64(3):255-271
This investigation examined the interpersonal dynamics of forgiveness processes, by analyzing personal narratives recounting forgiveness situations. The interpersonal forgiveness process is described as consisting of relationship type, forgiver and offender motivations, forgiver and offender strategies, and relational consequences. Findings indicate that the process of forgiveness plays an important role in determining progress in interpersonal relationships. In addition, the forgiveness process was found to vary by relationship type. Implications and directions for future research are discussed. 相似文献
18.
本文在前人研究的基础上,对美国人际传播的研究视角进行了划分,并梳理出每种视角的代表性理论。本文认为,美国人际传播研究的视角有情境、能力、关系、过程、规则、功能、文化和心理八个方面的视角。这些研究视角对我国学者从事人际传播研究,建立具有中国特色的人际传播理论具有重要的借鉴价值。 相似文献
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