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1.
Ilka Datig 《College & Undergraduate Libraries》2015,22(3-4):234-246
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done. 相似文献
2.
《The Reference Librarian》2013,54(25-26):449-464
That the reference interview is a communication process has long been recognized in the library profession. Reference librarians must be able to relate effectively to all types of patrons in order to deliver quality service. Communication in the reference interview is both verbal and non-verbal, and these two elements must be in harmony if the interview is to be effective and the library patron to receive the information he/she is seeking. Realizing the importance of good interviewing techniques to success as a reference librarian, library educators are now devoting more time to the interview in reference courses, utilizing approaches which are both theoretical and practical. In this paper, the value of the practicum to the teaching and learning of interviewing techniques is emphasized, and various methodologies for offering such field experience are explored. The instructional programs in several library schools are discussed, with particular emphasis on the author's school, and a possible reference practicum program is outlined. 相似文献
3.
《The Reference Librarian》2013,54(67-68):257-271
Summary The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities. 相似文献
4.
美国儿童图书馆学教育发端于19世纪末20世纪初,儿童图书馆学课程建设已有超过百年的历史。本文首先梳理了53个ALA认证的硕士学位教育项目和34个AASL-CAEP认证的学校图书馆硕士教育项目,系统展示了美国高校儿童图书馆学教育的概貌;然后筛选出84所高校的603门ELSY课程,并对这些课程进行了统计与内容分析。当前,美国ELSY课程按主题可区分为六大类型:文献类、服务类、管理类、职业类、研究类和实习类。ELSY课程有超过1/3(约占39%)为文献类课程,其核心内容为文献知识;有约1/4(约占26%)为服务类课程;实习类课程约占16%,每个学校都至少有一门实习类课程;管理类、职业类课程较少,分别占比8%和6%,并非每个学校都开设了此类课程;研究类课程占比最少,约占5%,是美国ELSY课程的短板。美国在ELSY课程内容建设上的经验与问题,可为我国设立和发展儿童图书馆学课程提供借鉴。表7。参考文献47。 相似文献
5.
Shannon Pritting Timothy Jackson Michael Mulligan 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1):11-24
The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons. One specific application that is hosted within the IDS Logic middleware platform is Article Gateway, which uses resource-sharing technology and workflows to deliver fast or instant access to research material to users with little or no staff time and removes as many barriers to user access as possible. Where resource sharing has typically sought to deliver articles in one-to-two days, libraries using Article Gateway typically deliver a significantly higher percentage of articles to patrons within a few hours. 相似文献
6.
Gregory M. Nelson 《The Reference Librarian》2013,54(1):57-72
Academic, public or special librarians interact with a variety of patrons–students, faculty members, community patrons, or other employees–and often need tools to manage their time and responsibilities in the library. Scheduling appointments and events often takes an inordinate amount of time away from their most important work. This paper reviews LibCal, an online calendaring platform, and three of its components: the appointment scheduler, event scheduler, and room booking service. The functionality of each LibCal component will be thoroughly discussed along with its pros and cons based on the author’s experience. After considering these factors, recommendations are made in regards to adoption and use. 相似文献
7.
Robert P. Holley 《图书馆管理杂志》2013,53(5):638-646
ABSTRACTLIS schools should carefully consider how they will provide their students with opportunities to learn management skills. Required or elective management courses provide the greatest focus; but many other courses, especially type of library and practical experience courses, include a significant management component. Schools may also outsource management training to another unit such as the Business School. Other non-curricular possibilities include: offering or encouraging attending lectures, conferences, and workshops; supporting student organizations; suggesting membership in professional organizations; and publicizing internships. Prior life experience also makes a difference in student aptitude for management but is not under control of the school. 相似文献
8.
Predictive analytics and machine learning are burgeoning areas of professional practice for large corporations especially businesses that offer products and services to customers. The power to better understand the movement of large amounts of data in a company and the capability to deploy that data to meet a customer's needs is invaluable from a services standpoint. Some in libraries have theorized that this type of data usage could possibly be used in a library service environment as well. In this article, we demonstrate how you can develop and use machine learning algorithms and predictive analytics to proactively understand library behavior. Although libraries are good at data collection, we often rely on statics or old data for assessment. Utilizing a machine learning system, called the Automated Library Information Exchange Network (ALIEN), we can better understand the movement of the items in the collection and better serve the needs of our customers the library patrons. 相似文献
9.
10.
文化管理:中国图书馆管理的战略性选择 总被引：11，自引：0，他引：11
目前图书馆的现状是经验管理、科学管理两种模式并存，而科学管理占主要地位。图书馆的性质、特点和数字化图书馆的发展趋势，以及读者需求的变化等决定了图书馆必须选择文化管理。文化管理要求我们必须在管理的民主化、人性化，服务的社会化、个性化，以及图书馆机构设置方面作出变革。 相似文献
11.
《Library & information science research》2022,44(3):101177
Public library systems' websites were often the sole means for older patrons to access library services and programming during the COVID-19 pandemic. This study integrated Pauwels' (2012) framework to analyze 25 Ontario public library systems' websites for evidence of their available programming for older adults during the early months of COVID-19. The 640 identified programs for older adults revealed a number of patterns, including issues regarding visibility and representation of older patrons on library websites as well as assumptions surrounding older adults' access to technologies. Discussions consider three implications for public libraries as they reopen and create new virtual spaces “postpandemic”: questioning (re)distributions of resources that support both virtual and in-person services, questioning implicit assumptions that digital connection will foster social connection, and questioning the effects of the library as a virtual space on feelings of social connectedness. 相似文献
12.
Sarah LeMire 《Public Services Quarterly》2017,13(3):152-167
Veterans are a unique population that can be found in libraries across the United States. Libraries of all types are developing new approaches to the veterans in their patron populations in the wake of the wars in Iraq and Afghanistan. This study identifies several common strategies that libraries, especially public and academic libraries, are employing to support their patrons who are veterans, as well as distinctions in strategy according to library type. It further explores whether libraries are relying upon library staff who are veterans when developing services and programming for patrons who are veterans. 相似文献
13.
《The Reference Librarian》2013,54(41-42):375-385
The Internet has provided OCLC with another delivery mechanism to support its chartered public purpose of ex- access to the world's information and reducing rising information costs. This network of networks has helped OCLC and its member libraries reach electronically a new audience of end users with new products and new technologies designed especially for them. OCLC offers three reference products via the Internet: The First - Search Catalog, the EPIC service, and The Online Journal of Current Clinical Trials. All can be accessed using the Internet from an enduser's home, office, dorm room, laboratory, hotel room-or any other location with a modem nearby-as well as from a library. FirstSearch is a new online information service designed for library patrons, with an end-user interface that allows patrons to move through the online search process in just a few simple steps, without special training or online searching experience. The EPIC service is an online information service with a command interface designed for the advanced searcher. Both of these services offer access to a number of databases, including the OCLC Online Union Catalog, an electronic card catalog of 28 million records used by more than 16,000 libraries. 相似文献
14.
E H Wood 《Medical reference services quarterly》1988,7(3):45-57
Teaching computer literacy to library patrons is an entirely appropriate activity for librarians in their role as liaisons between information and those who are seeking it. At the Norris Medical Library of the University of Southern California there are four main computer activities: information management workshops, provision of a microcomputer laboratory and classroom, formation of user groups, and installation of a campus-wide electronic bulletin board. Benefits to the library include: increased computer knowledge for librarians, better understanding of the information needs of the campus community, mutual respect and friendship between librarians and patrons, and introduction to the library of patrons who may otherwise never have come. 相似文献
15.
Borrowing From e-commerce; Are Recommender Systems Good for Libraries? For past 10 years recommender systems have attempted to match customers to materials in the e-commerce world. Utilizing specifically designed recommender systems to meet the needs of patrons, collaborative filtering, and content-based recommender systems are the two basic types with several hybrids created from these two have been significantly enhancing digital library services. Security issues come into play in a special way with libraries, and plagiarism can also affect recommender quality. Open Source tools may be the answer for libraries and their customers, enabling a better utilization of all that a library has to offer. 相似文献
16.
AbstractPrototyping is an incremental process that facilitates those looking to make changes in products, services, or resources. Originating in industrial fabrication process, prototyping can be adapted by librarians to examine changes made to library services, amenities, and resources. They offer a cost-effective way of trying something new and needed, to ensure that patron needs are met. This article modifies prototyping into a five-step process and reviews five examples where the Lee Library used prototyping to inform library decisions to inform the development of library services, amenities, processes, and resources to better serve its patrons. 相似文献
17.
《The Reference Librarian》2013,54(75-76):55-66
Summary Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems. 相似文献
18.
《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献
19.
Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
20.
Matt Stock 《The Reference Librarian》2013,54(1):45-52
In the eyes of our patrons, the success of a library transaction depends on both the accuracy of the information conveyed and the quality of the patron/staff interaction. We each experience rapport naturally many times during the day. Skills borrowed from the field of neuro-linguistic programming allow us to learn to quickly create a state of rapport with anyone we encounter. By learning to create rapport intentionally with our patrons, we can improve the quality of their library experience. 相似文献