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1.
Multitasking is the human ability to handle the demands of multiple tasks. Multitasking behavior involves the ordering of multiple tasks and switching between tasks. People often multitask when using information retrieval (IR) technologies as they seek information on more than one information problem over single or multiple search episodes. However, limited studies have examined how people order their information problems, especially during their Web search engine interaction. The aim of our exploratory study was to investigate assigned information problem ordering by forty (40) study participants engaged in Web search. Findings suggest that assigned information problem ordering was influenced by the following factors, including personal interest, problem knowledge, perceived level of information available on the Web, ease of finding information, level of importance and seeking information on information problems in order from general to specific. Personal interest and problem knowledge were the major factors during assigned information problem ordering. Implications of the findings and further research are discussed. The relationship between information problem ordering and gratification theory is an important area for further exploration. 相似文献
2.
《Information processing & management》2020,57(2):102069
Information need is one of the most fundamental aspects of information seeking, which traditionally conceptualizes as the initiation phase of an individual’s information seeking behavior. However, the very elusive and inexpressible nature of information need makes it hard to elicit from the information seeker or to extract through an automated process. One approach to understanding how a person realizes and expresses information need is to observe their seeking behaviors, to engage processes with information retrieval systems, and to focus on situated performative actions. Using Dervin’s Sense-Making theory and conceptualization of information need based on existing studies, the work reported here tries to understand and explore the concept of information need from a fresh methodological perspective by examining users’ perceived barriers and desired helps in different stages of information search episodes through the analyses of various implicit and explicit user search behaviors. In a controlled lab study, each participant performed three simulated online information search tasks. Participants’ implicit behaviors were collected through search logs, and explicit feedback was elicited through pre-task and post-task questionnaires. A total of 208 query segments were logged, along with users’ annotations on perceived problems and help. Data collected from the study was analyzed by applying both quantitative and qualitative methods. The findings identified several behaviors – such as the number of bookmarks, query length, number of the unique queries, time spent on search results observed in the previous segment, the current segment, and throughout the session – strongly associated with participants’ perceived barriers and help needed. The findings also showed that it is possible to build accurate predictive models to infer perceived problems of articulation of queries, useless and irrelevant information, and unavailability of information from users’ previous segment, current segment, and whole session behaviors. The findings also demonstrated that by combining perceived problem(s) and search behavioral features, it was possible to infer users’ needed help(s) in search with a certain level of accuracy (78%). 相似文献
3.
The nature of the task that leads a person to engage in information interaction, as well as of information seeking and searching tasks, have been shown to influence individuals’ information behavior. Classifying tasks in a domain has been viewed as a departure point of studies on the relationship between tasks and human information behavior. However, previous task classification schemes either classify tasks with respect to the requirements of specific studies or merely classify a certain category of task. Such approaches do not lead to a holistic picture of task since a task involves different aspects. Therefore, the present study aims to develop a faceted classification of task, which can incorporate work tasks and information search tasks into the same classification scheme and characterize tasks in such a way as to help people make predictions of information behavior. For this purpose, previous task classification schemes and their underlying facets are reviewed and discussed. Analysis identifies essential facets and categorizes them into Generic facets of task and Common attributes of task. Generic facets of task include Source of task, Task doer, Time, Action, Product, and Goal. Common attributes of task includes Task characteristics and User’s perception of task. Corresponding sub-facets and values are identified as well. In this fashion, a faceted classification of task is established which could be used to describe users’ work tasks and information search tasks. This faceted classification provides a framework to further explore the relationships among work tasks, search tasks, and interactive information retrieval and advance adaptive IR systems design. 相似文献
4.
Arthur R. Taylor Colleen Cool Nicholas J. Belkin William J. Amadio 《Information processing & management》2007
The process of information seeking involves a varied set of tasks and interactions. Exactly how the information seeker judges the relevance of what is retrieved has been a renewed area of interest in information retrieval studies. Various studies have identified facets or categories of relevance which go beyond simple topical relevance, and there has been some recent research on how these multi-dimensional concepts of relevance relate to the information seeking process. This study extends research on the relationship between multi-dimensional user relevance assignments and stage in the process of completing a task. Our results concur with and add detail to previous studies and suggest that users consistently identify relevance criteria beyond topical relevance. Our results also find a statistically significant relationship between the users’ stage in the search process and relevance categories chosen using the convenience sample chosen for this study. 相似文献
5.
There are a number of combinatorial optimisation problems in information retrieval in which the use of local search methods are worthwhile. The purpose of this paper is to show how local search can be used to solve some well known tasks in information retrieval (IR), how previous research in the field is piecemeal, bereft of a structure and methodologically flawed, and to suggest more rigorous ways of applying local search methods to solve IR problems. We provide a query based taxonomy for analysing the use of local search in IR tasks and an overview of issues such as fitness functions, statistical significance and test collections when conducting experiments on combinatorial optimisation problems. The paper gives a guide on the pitfalls and problems for IR practitioners who wish to use local search to solve their research issues, and gives practical advice on the use of such methods. The query based taxonomy is a novel structure which can be used by the IR practitioner in order to examine the use of local search in IR. 相似文献
6.
The third in a series of experiments utilizing a simulated online bibliographic information seeking environment called DBASE is discussed. Variables considered in the study are computer aiding, availability of citation lists, data base structure, and type of search task. Effects of these variables on six performance measures are examined using analysis of variance. Linear discriminant analysis is utilized to provide a more fine-grained analysis of important problem features and to form a basis for investigating differences among individual searchers and the dynamic nature of information seeking tasks. 相似文献
7.
Communication is considered to be one of the most essential components of collaboration, but our understanding as to which form of communication provides the most optimal cost-benefit balance lacks severely. To help investigate effects of various communication channels on a collaborative project, we conducted a user study with 30 pairs (60 participants) in three different conditions – co-located, remotely located with text chat, and remotely located with text as well as audio chat, in an exploratory search task. Using both quantitative and qualitative data analysis, we found that teams with remotely located participants were more effective in terms of being able to explore more diverse information. Adding audio support for remote collaboration helped participants to lower their cognitive load as well as negative emotions compared to those working in the same space. We also show how these findings could help design more effective systems for collaborative information seeking tasks using adequate and appropriate communication. We argue that collaboration is an important aspect of human-centered IR, and that our work provides interesting insights into people doing information seeking/retrieval in collaboration. 相似文献
8.
With the advent of various services and applications of Semantic Web, semantic annotation has emerged as an important research topic. The application of semantically annotated ontology had been evident in numerous information processing and retrieval tasks. One of such tasks is utilizing the semantically annotated ontology in product design which is able to suggest many important applications that are critical to aid various design related tasks. However, ontology development in design engineering remains a time consuming and tedious task that demands considerable human efforts. In the context of product family design, management of different product information that features efficient indexing, update, navigation, search and retrieval across product families is both desirable and challenging. For instance, an efficient way of retrieving timely information on product family can be useful for tasks such as product family redesign and new product variant derivation when requirements change. However, the current research and application of information search and navigation in product family is mostly limited to its structural aspect which is insufficient to handle advanced information search especially when the query targets at multiple aspects of a product. This paper attempts to address this problem by proposing an information search and retrieval framework based on the semantically annotated multi-facet product family ontology. Particularly, we propose a document profile (DP) model to suggest semantic tags for annotation purpose. Using a case study of digital camera families, we illustrate how the faceted search and retrieval of product information can be accomplished. We also exemplify how we can derive new product variants based on the designer’s query of requirements via the faceted search and retrieval of product family information. Lastly, in order to highlight the value of our current work, we briefly discuss some further research and applications in design decision support, e.g. commonality analysis and variety comparison, based on the semantically annotated multi-facet product family ontology. 相似文献
9.
《Information processing & management》1999,35(2):101-119
Networked information retrieval aims at the interoperability of heterogeneous information retrieval (IR) systems. In this paper, we show how differences concerning search operators and database schemas can be handled by applying data abstraction concepts in combination with uncertain inference. Different data types with vague predicates are required to allow for queries referring to arbitrary attributes of documents. Physical data independence separates search operators from access paths, thus solving text search problems related to noun phrases, compound words and proper nouns. Projection and inheritance on attributes support the creation of unified views on a set of IR databases. Uncertain inference allows for query processing even on incompatible database schemas. 相似文献
10.
Antonio Jimeno-Yepes Rafael Berlanga-Llavori Dietrich Rebholz-Schuhmann 《Information processing & management》2010
Ontologies are frequently used in information retrieval being their main applications the expansion of queries, semantic indexing of documents and the organization of search results. Ontologies provide lexical items, allow conceptual normalization and provide different types of relations. However, the optimization of an ontology to perform information retrieval tasks is still unclear. In this paper, we use an ontology query model to analyze the usefulness of ontologies in effectively performing document searches. Moreover, we propose an algorithm to refine ontologies for information retrieval tasks with preliminary positive results. 相似文献
11.
In this paper, we present the state of the art in the field of information retrieval that is relevant for understanding how to design information retrieval systems for children. We describe basic theories of human development to explain the specifics of young users, i.e., their cognitive skills, fine motor skills, knowledge, memory and emotional states in so far as they differ from those of adults. We derive the implications these differences have on the design of information retrieval systems for children. Furthermore, we summarize the main findings about children’s search behavior from multiple user studies. These findings are important to understand children’s information needs, their search strategies and usage of information retrieval systems. We also identify several weaknesses of previous user studies about children’s information-seeking behavior. Guided by the findings of these user studies, we describe challenges for the design of information retrieval systems for young users. We give an overview of algorithms and user interface concepts. We also describe existing information retrieval systems for children, in specific web search engines and digital libraries. We conclude with a discussion of open issues and directions for further research. The survey provided in this paper is important both for designers of information retrieval systems for young users as well as for researchers who start working in this field. 相似文献
12.
A user’s single session with a Web search engine or information retrieval (IR) system may consist of seeking information on single or multiple topics, and switch between tasks or multitasking information behavior. Most Web search sessions consist of two queries of approximately two words. However, some Web search sessions consist of three or more queries. We present findings from two studies. First, a study of two-query search sessions on the AltaVista Web search engine, and second, a study of three or more query search sessions on the AltaVista Web search engine. We examine the degree of multitasking search and information task switching during these two sets of AltaVista Web search sessions. A sample of two-query and three or more query sessions were filtered from AltaVista transaction logs from 2002 and qualitatively analyzed. Sessions ranged in duration from less than a minute to a few hours. Findings include: (1) 81% of two-query sessions included multiple topics, (2) 91.3% of three or more query sessions included multiple topics, (3) there are a broad variety of topics in multitasking search sessions, and (4) three or more query sessions sometimes contained frequent topic changes. Multitasking is found to be a growing element in Web searching. This paper proposes an approach to interactive information retrieval (IR) contextually within a multitasking framework. The implications of our findings for Web design and further research are discussed. 相似文献
13.
Arthur Taylor Author Vitae 《Information processing & management》2012,48(1):136-153
Relevance judgments occur within an information search process, where time, context and situation can impact the judgments. The determination of relevance is dependent on a number of factors and variables which include the criteria used to determine relevance. The relevance judgment process and the criteria used to make those judgments are manifestations of the cognitive changes which occur during the information search process.Understanding why these relevance criteria choices are made, and how they vary over the information search process can provide important information about the dynamic relevance judgment process. This information can be used to guide the development of more adaptive information retrieval systems which respond to the cognitive changes of users during the information search process.The research data analyzed here was collected in two separate studies which examined a subject’s relevance judgment over an information search process. Statistical analysis was used to examine these results and determine if there were relationships between criteria selections, relevance judgments, and the subject’s progression through the information search process. Findings confirm and extend findings of previous studies, providing strong statistical evidence of an association between the information search process and the choices of relevance criteria by users, and identifying specific changes in the user preferences for specific criteria over the course of the information search process. 相似文献
14.
Jamal Abdul Nasir Iraklis Varlamis Samreen Ishfaq 《Information processing & management》2019,56(5):1605-1617
Searching for relevant material that satisfies the information need of a user, within a large document collection is a critical activity for web search engines. Query Expansion techniques are widely used by search engines for the disambiguation of user’s information need and for improving the information retrieval (IR) performance. Knowledge-based, corpus-based and relevance feedback, are the main QE techniques, that employ different approaches for expanding the user query with synonyms of the search terms (word synonymy) in order to bring more relevant documents and for filtering documents that contain search terms but with a different meaning (also known as word polysemy problem) than the user intended. This work, surveys existing query expansion techniques, highlights their strengths and limitations and introduces a new method that combines the power of knowledge-based or corpus-based techniques with that of relevance feedback. Experimental evaluation on three information retrieval benchmark datasets shows that the application of knowledge or corpus-based query expansion techniques on the results of the relevance feedback step improves the information retrieval performance, with knowledge-based techniques providing significantly better results than their simple relevance feedback alternatives in all sets. 相似文献
15.
16.
This research focuses specifically on uncertainty and information seeking in a digital environment. In this research we argue that different types of uncertainty are associated with the information seeking process and that, with the proliferation of new and different search tools, sources and channels, uncertainty, positive/desirable or negative/undesirable, continues to be a significant factor in the search process. Users may feel uncertain at any stage of the information search and retrieval process and uncertainty may remain even after completion of the process resulting in what may be called persistent uncertainty. An online questionnaire was used to collect data from users in the higher education sector. There were three parts to the questionnaire focusing on: information seeking activities, information seeking problems, and access to specific information channels or sources. Quantitative analysis was carried out on the data collected through the online questionnaire. A total of 668 responses were returned from the chosen user categories of academic staff, research staff and research students. This research has shown that there are some information seeking activities and information seeking problems that are the most common causes of uncertainty among significant number of users from different disciplines, age, gender, ICT skills, etc. This is also the case with respect to access to and use of specific information sources/channels, although the degrees of uncertainty in relation are relatively small. Possible implications of this study and further research issues are indicated. 相似文献
17.
《Information processing & management》2002,38(3):401-426
A growing body of studies is developing approaches to evaluating human interaction with Web search engines, including the usability and effectiveness of Web search tools. This study explores a user-centered approach to the evaluation of the Web search engine Inquirus – a Web meta-search tool developed by researchers from the NEC Research Institute. The goal of the study reported in this paper was to develop a user-centered approach to the evaluation including: (1) effectiveness: based on the impact of users' interactions on their information problem and information seeking stage, and (2) usability: including screen layout and system capabilities for users. Twenty-two volunteers searched Inquirus on their own personal information topics. Data analyzed included: (1) user pre- and post-search questionnaires and (2) Inquirus search transaction logs. Key findings include: (1) Inquirus was rated highly by users on various usability measures, (2) all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction, (3) different users experienced different levels of change/shift, and (4) the search measure precision did not correlate with other user-based measures. Some users experienced major changes/shifts in various user-based variables, such as information problem or information seeking stage with a search of low precision and vice versa. Implications for the development of user-centered approaches to the evaluation of Web and information retrieval (IR) systems and further research are discussed. 相似文献
18.
《Information processing & management》2005,41(4):929-947
Elicitation is a communicative act to request information during a dialogue, which reflects the questioner’s problems at hand, perplexity, interests, or perhaps internal concerns, either voluntarily or unintentionally. A patron with an information need or a problem at hand approaches the retrieval system to ask their first question. However, many more communicative acts requesting information occur during the retrieval interaction. Elicitation during retrieval interaction, as distinct from the patron’s first search question, is termed micro-level information seeking (MLIS). What features does MLIS possess? And is MLIS predictable? These are salient research issues because if a patron’s MLIS is explainable and predictable, it is advantageous for the intermediary, be it human or an intelligent agent, to form a dynamic user model by taking the patron’s MLIS into account to provide better information retrieval support. This study explores the following research questions: (1) What are the purposes of patron elicitations? (2) When does the patron’s elicitation tend to occur? (3) Do patron elicitations differ from intermediary elicitations in terms of frequency of occurrence and time frame? (4) Does patron elicitation behavior relate to contextual variables, such as gender, age, status, knowledge, prior online search experience, individual intermediaries interacted with, or length of interaction? Qualitative and quantitative approaches including discourse analysis, content analysis and statistical analysis are applied. The major research findings include: (1) patrons’ and intermediaries’ elicitation behaviors differ in terms of frequency and time frame, supporting the prior assumption that intermediary elicitation is pre-planned and patron elicitation is situational; (2) patron’s perplexity is situational, being in most cases “search-assignment related”; and (3) patrons’ elicitation behavior is significantly related to their contextual variables. The study suggests dynamic user modeling to take account of the patron’s MLIS. 相似文献
19.
As an effective technique for improving retrieval effectiveness, relevance feedback (RF) has been widely studied in both monolingual and translingual information retrieval (TLIR). The studies of RF in TLIR have been focused on query expansion (QE), in which queries are reformulated before and/or after they are translated. However, RF in TLIR actually not only can help select better query terms, but also can enhance query translation by adjusting translation probabilities and even resolving some out-of-vocabulary terms. In this paper, we propose a novel relevance feedback method called translation enhancement (TE), which uses the extracted translation relationships from relevant documents to revise the translation probabilities of query terms and to identify extra available translation alternatives so that the translated queries are more tuned to the current search. We studied TE using pseudo-relevance feedback (PRF) and interactive relevance feedback (IRF). Our results show that TE can significantly improve TLIR with both types of relevance feedback methods, and that the improvement is comparable to that of query expansion. More importantly, the effects of translation enhancement and query expansion are complementary. Their integration can produce further improvement, and makes TLIR more robust for a variety of queries. 相似文献
20.
Considerable evidence exists to show that the use of term relevance weights is beneficial in interactive information retrieval. Various term weighting systems are reviewed. An experiment is then described in which information retrieval users are asked to rank query terms in decreasing order of presumed importance prior to actual search and retrieval. The experimental design is examined, and various relevance ranking systems are evaluated, including fully automatic systems based on inverse document frequency parameters, human rankings performed by the user population, and combinations of the two. 相似文献