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1.
The use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth as well as intrusive and irritating online brand presence. This article brings together the collective insight from several leading experts on issues relating to digital and social media marketing. The experts’ perspectives offer a detailed narrative on key aspects of this important topic as well as perspectives on more specific issues including artificial intelligence, augmented reality marketing, digital content management, mobile marketing and advertising, B2B marketing, electronic word of mouth and ethical issues therein. This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where we highlight the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing. 相似文献
2.
传统传播环境下企业营销传播活动对用户品牌态度形成具有显著影响,但社会化媒体的发展极大地改变了企业营销传播的生态环境,现阶段企业的社会化媒体传播并未获得预期影响力,需要从理论上对企业社会化媒体传播的策略及其影响因素进行创新性研究。本文采用实验研究方法,基于企业传播信息内容主题、信息源、传播策略与用户再传播意愿和品牌态度间关系的理论假设,实证研究发现:企业社会化媒体传播对用户品牌态度有正向显著影响;信息内容主题类型、信息源、传播组合策略对用户再传播意愿有显著影响;用户再传播意愿对用户品牌态度的影响不显著等。研究结论丰富了企业社会化媒体传播的理论研究,对企业社会化媒体传播实践具有指导意义。 相似文献
3.
论社会化媒体发展趋势下的营销变革 总被引：1，自引：0，他引：1
邹立清 《科学．经济．社会》2012,30(1):83-86,93
本文通过对社会化营销与传统网络营销的比较分析,阐述社会化营销的意义与价值.重点从经典营销理论中的行为消费模式、STP营销理论、产品策略、渠道策略、促销策略、品牌营销理论等六大方面,系统分析社会化媒体发展趋势下的营销变革. 相似文献
4.
将B2B品牌资产驱动因素从"硬性"和"软性"两个层面展开,构建B2B品牌资产引擎模型;以浙江装备制造业为例,运用结构方程模型对模型各路径进行检验,确定模型各指标的权重。研究结果表明:由公司声誉和关系认同构成的品牌亲和力是决定B2B企业品牌资产的主要因素,功能表现对品牌资产也有正向影响;此外,明确B2B品牌资产建设的关键指标分别为设备故障率、客户导向、同行推荐和互利。这对浙江装备制造企业品牌建设具有指导意义。 相似文献
5.
随着“全民”微博时代的到来,各个企业高度关注这一互联网领域的革命性变化.本研究就微博给企业产品营销、品牌宣传、管理沟通带来的重大影响作为切入点,通过营销4S理论和管理沟通理论来阐述微博对当今企业营销管理发展带来的影响和改变,并指出在机遇与风险并存的微博时代下企业应该遵循“微博法则”,让微博真正成为企业便捷高效的沟通工具和营销平台. 相似文献
6.
The widespread use of the Internet and the constant increase in users of social media platforms has made a large amount of textual data available. This represents a valuable source of information about the changes in people’s opinions and feelings. This paper presents the application of Emotional Text Mining (ETM) in the field of brand management. ETM is an unsupervised procedure aiming to profile social media users. It is based on a bottom-up approach to classify unstructured data for the identification of social media users’ representations and sentiments about a topic. It is a fast and simple procedure to extract meaningful information from a large collection of texts. As customer profiling is relevant for brand management, we illustrate a business application of ETM on Twitter messages concerning a well-known sportswear brand in order to show the potential of this procedure, highlighting the characteristics of Twitter user communities in terms of product preferences, representations, and sentiments. 相似文献
7.
全球化和知识经济时代,要求营销业与时俱进,更新理念和策略,创新模式,以适应广大消费者的消费需要和现代社会发展的需要。基于服务理念的现代服务营销,把住了社会发展的特质,体现了社会进步和市场营销的发展趋势,对于促进市场营销的发展,促进我国现代化建设,都具有重要的价值和意义。文章具体讨论现代服务营销的特征、性质,提出现代服务营销的具体策略,包括以人为本,确立营销服务理念;建立服务体系,确立服务内容;与时俱进,持续创新服务;做大做强,建立服务品牌;加强营销企业的人力资源管理。这些具体的策略,都具有一定的理论意义和可行性实践意义。 相似文献
8.
区域竞争的新战略:基于协同的区域品牌资产构建 总被引：25，自引：0，他引：25
该文在比较区域品牌与产品、服务品牌基础上,定义了区域品牌资产概念及其构成,构建了区域品牌资产发展体系.首次提出并讨论了区域品牌发展战略--基于协同的区域品牌资产构建.探讨了基于营销协同实现区域品牌效应最大化的原因、原则、任务和策略问题,以促进区域不同主体与政治、经济、文化多层次发展目标的实现. 相似文献
9.
基于AISAS模式的社会化媒体营销研究 总被引：1，自引：0，他引：1
社会化媒体的快速发展,引发了网络消费者行为模式的演变,即AISAS模式:A(Attention),I(Interest),S(Search),A(Action),S(Share)。基于这种模式,社会化媒体对于企业具有增强认知程度、提升品牌价值等效用。因此,企业应该高度重视并积极尝试社会化媒体营销。 相似文献
10.
Robert Sparrow 《Ethics and Information Technology》2002,4(4):305-318
Following the success of Sony Corporation's`AIBO,' robot cats and dogs are multiplyingrapidly. ``Robot pets' employing sophisticatedartificial intelligence and animatronictechnologies are now being marketed as toys andcompanions by a number of large consumerelectronics corporations.It is often suggested in popular writing aboutthese devices that they could play a worthwhilerole in serving the needs of an increasinglyaging and socially isolated population. Robotcompanions, shaped like familiar householdpets, could comfort and entertain lonely olderpersons. This goal is misguided and unethical. While there are a number of apparent benefitsthat might be thought to accrue from ownershipof a robot pet, the majority and the mostimportant of these are predicated on mistaking, at a conscious or unconscious level,the robot for a real animal. For an individualto benefit significantly from ownership of arobot pet they must systematically deludethemselves regarding the real nature of theirrelation with the animal. It requiressentimentality of a morally deplorable sort. Indulging in such sentimentality violates a(weak) duty that we have to ourselves toapprehend the world accurately. The design andmanufacture of these robots is unethical in sofar as it presupposes or encourages thisdelusion.The invention of robot pets heralds thearrival of what might be called ``ersatzcompanions' more generally. That is, ofdevices that are designed to engage in andreplicate significant social and emotionalrelationships. The advent of robot dogs offersa valuable opportunity to think about the worthof such companions, the proper place of robots in society and the value we should place on ourrelationships with them. 相似文献
11.
This paper examines the antecedents of branding co-creation that include social networking sites’(SNSs) participation motivations,customer participation, brand trust and brand loyalty in social media brand communities by applying the “Stimulus-Organism-Response paradigm”. The survey method was used to gather data from 407 social media users. Data were analysed using structural equation modeling techniques. The findings reveal that SNSs’ participation motivations positively influence customer participation, which in turn significantly affects brand trust and brand loyalty. Consequently, both brand trust and brand loyalty positively influence branding co-creation in brand communities on social media. Furthermore, brand trust contributes as a mediator between customer participation and brand loyalty on social media brand communities. Although studies on relationships examined through the lens of the Stimulus-Organism-Response paradigm are popular, to the authors’ surprise there is scant literature examining the relationships between SNSs’ participation motivations, customer participation in social media brand communities, brand trust, brand loyalty and branding co-creation. 相似文献
12.
品牌建设贯穿农业全产业链，是推动农业农村高质量发展的持久动力，但发端于网购、成长于网购的特色农产品网货品牌还较少受到学者关注。本文采用双案例研究方法，首先提出了整合品牌定位理论、品牌叙事理论和电商运营理论的农产品网货品牌培育节俭式创新理论框架，然后利用研究假设对“夔山里二娃子”和“小七陈卤”两个来自草根创业的农产品网货品牌进行了案例分析研究。研究发现互联网嵌入为农产品网货品牌节俭式创新创造了机遇，精准定位帮助农产品网货品牌占领消费者心智，品牌故事是农产品网货品牌与消费者之间的情感纽带，体验口碑是农产品网货品牌持续成长的动力。本文的结论丰富了网货品牌培育机理的理论认识，对于区域农产品电商产业发展、农产品电商草根创业者如何建立“大品牌”实践路径具有一定参考价值。 相似文献
13.
在社会现代化发展水平不断提高以及经济体制改革力度不断深入的背景下,我国正式进入了互联网时代。在此过程中,电子商务整体发展速度的不断加快,使得同一平台中相关企业的竞争更加激烈,虽然能够为企业生存发展带来全新的途径,但同时也使企业面临的压力更加巨大。该文针对电子商务销售渠道在互联网环境下的有效优化途径展开详细的分析,以期为我国电子商务整体发展水平的进一步提升奠定坚实的基础。 相似文献
14.
移动互联网技术不仅使社交、购物、新闻等移动APP 得到广泛使用,同时也使移动支付变得简单。一方面移动APP 促进用户把线下的商务休闲活动转移到线上,另一方面用户与移动APP之间的交互促成了新的商业营销模式———社交化电商营销。移动互联网环境下商品和用户是一种推荐关系,如何进行社交化电商营销已成为诸多企业共同面临的难题。本文以京东、网易新闻、Facebook为例,介绍一种最新社交化电商营销模式,并在分析国内外模式差异基础上,提出几点关于我国企业未来开展移动互联网社交化电商营销的建议。 相似文献
15.
信息化时代促使人际交往方式发生转变,个体可以自由发表言论的同时也引发了很多网络冲突事件,甚至影响到现实社会。本文试图通过思考网络事件所反映的集体认同冲突,寻找解决冲突的合理途径,以宽容的原则实现网络世界的和谐发展,促进和谐社会的进步。 相似文献
16.
Internet and social media offer firms novel ways of managing their marketing strategy and gain competitive advantage. The groups of users expressing themselves on the Internet about a particular topic, product, or brand are frequently called a virtual tribe or E-tribe. However, there are no automatic tools for identifying and studying the characteristics of these virtual tribes. Towards this aim, this paper presents Tribefinder, a system to reveal Twitter users’ tribal affiliations, by analyzing their tweets and language use. To show the potential of this instrument, we provide an example considering three specific tribal macro-categories: alternative realities, lifestyle, and recreation. In addition, we discuss the different characteristics of each identified tribe, in terms of use of language and social interaction metrics. Tribefinder illustrates the importance of adopting a new lens for studying virtual tribes, which is crucial for firms to properly design their marketing strategy, and for scholars to extend prior marketing research. 相似文献
17.
To stand up for the brands they support, members of brand communities develop “oppositional brand loyalty” towards other rival brands. This study identifies how the interaction characteristics of brand community affect the perceived benefits of community members, and whether the perceived benefits cause members to develop community commitment, as well as the relationship between community commitment and oppositional brand loyalty. This study examined members of online automobile communities in Taiwan, and obtained a total of 283 valid samples. The analytical results reveal that interaction characteristics of brand community make members perceive many benefits, with “brand community engagement” being the most noticeable. Furthermore, hedonic, social, and learning benefits are the main factors to form community commitments. When members have community commitments, they will form oppositional brand loyalty to other rival brands. Based on the analytical results, this study provides suggestions to enterprises regarding online brand community operations. 相似文献
18.
Andrea L. Kavanaugh Debbie Denise Reese John M. Carroll Mary Beth Rosson 《The Information Society》2013,29(2):119-131
Communities with high levels of social capital are likely to have a higher quality of life than communities with low social capital. This is due to the greater ability of such communities to organize and mobilize effectively for collective action because they have high levels of social trust, dense social networks, and well-established norms of mutuality (the major features of social capital). Communities with “bridging” social capital (weak ties across groups) as well as “bonding” social capital (strong ties within groups) are the most effective in organizing for collective action. People who belong to multiple groups act as bridging ties. When people with bridging ties use communication media, such as the Internet, they enhance their capability to educate community members and to organize, as needed, for collective action. This article summarizes evidence from stratified household survey data in Blacksburg, VA, showing that people with weak (bridging) ties across groups have higher levels of community involvement, civic interest, and collective efficacy than people without bridging ties among groups. Moreover, heavy Internet users with bridging ties have higher social engagement, use the Internet for social purposes, and have been attending more local meetings and events since going online than heavy Internet users with no bridging ties. These findings may suggest that the Internet—in the hands of bridging individuals–is a tool for enhancing social relations and information exchange, and for increasing face-to-face interaction, all of which help to build both bonding and bridging social capital in communities. 相似文献
19.
Michel Laroche Mohammad Reza Habibi Marie-Odile Richard 《International Journal of Information Management》2013
There is an ongoing debate over the activities of brands and companies in social media. Some researchers believe social media provide a unique opportunity for brands to foster their relationships with customers, while others believe the contrary. Taking the perspective of the brand community building plus the brand trust and loyalty literatures, our goal is to show how brand communities based on social media influence elements of the customer centric model (i.e., the relationships among focal customer and brand, product, company, and other customers) and brand loyalty. A survey-based empirical study with 441 respondents was conducted. The results of structural equation modeling show that brand communities established on social media have positive effects on customer/product, customer/brand, customer/company and customer/other customers relationships, which in turn have positive effects on brand trust, and trust has positive effects on brand loyalty. We find that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty. The implications for marketing practice and future research are discussed. 相似文献
20.
Andrea L. Kavanaugh Debbie Denise Reese John M. Carroll Mary Beth Rosson 《The Information Society》2005,21(2):119-131
Communities with high levels of social capital are likely to have a higher quality of life than communities with low social capital. This is due to the greater ability of such communities to organize and mobilize effectively for collective action because they have high levels of social trust, dense social networks, and well-established norms of mutuality (the major features of social capital). Communities with “bridging” social capital (weak ties across groups) as well as “bonding” social capital (strong ties within groups) are the most effective in organizing for collective action. People who belong to multiple groups act as bridging ties. When people with bridging ties use communication media, such as the Internet, they enhance their capability to educate community members and to organize, as needed, for collective action. This article summarizes evidence from stratified household survey data in Blacksburg, VA, showing that people with weak (bridging) ties across groups have higher levels of community involvement, civic interest, and collective efficacy than people without bridging ties among groups. Moreover, heavy Internet users with bridging ties have higher social engagement, use the Internet for social purposes, and have been attending more local meetings and events since going online than heavy Internet users with no bridging ties. These findings may suggest that the Internet—in the hands of bridging individuals-is a tool for enhancing social relations and information exchange, and for increasing face-to-face interaction, all of which help to build both bonding and bridging social capital in communities. 相似文献