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1.
Despite a number of studies looking at Web experience and Web searching tactics and behaviours, the specific relationships between experience and cognitive search strategies have not been widely researched. This study investigates how the cognitive search strategies of 80 participants might vary with Web experience as they engaged in two researcher-defined tasks and two participant-defined information seeking tasks. Each of the two researcher-defined tasks and participant-defined tasks included a directed search task and a general-purpose browsing task. While there were almost no significant performance differences between experience levels on any of the four tasks, there were significant differences in the use of cognitive search strategies. Participants with higher levels of Web experience were more likely to use “Parallel player”, “Parallel hub-and-spoke”, “Known address search domain” and “Known address” strategies, whereas participants with lower levels of Web experience were more likely to use “Virtual tourist”, “Link-dependent”, “To-the-point”, “Sequential player”, “Search engine narrowing”, and “Broad first” strategies. The patterns of use and differences between researcher-defined and participant-defined tasks and between directed search tasks and general-purpose browsing tasks are also discussed, although the distribution of search strategies by Web experience were not statistically significant for each individual task. 相似文献
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Drawing on the ideas of the Sense-Making approach, the ways in which people face and bridge gaps in Web searching are analyzed. The empirical study is based on videotaped Web searches conducted by seven participants. Altogether 11 gaps and 13 search tactics of various types were identified. The gaps faced by the searchers originated from three major factors: problematic content of information, insufficient search competence and problems caused by the search environment. Of individual gaps, no relevant material available, inaccessible content and confusion were most frequent. Of the search tactics used in gap-bridging, following links and activating the Back button were most popular. Gaps related to the problematic content of information led the informants to redirect the search to find Web pages that focus better on the search topic. If the movement was stopped by insufficient search competence, the searchers tended to return to material that was familiar from earlier use contexts in order to regain control of the search process. Alternatively, they tried to specify the search terms. In cases where the search was interrupted by technical problems or other factors originating from the search system, gap-bridging aimed at returning to familiar and technically reliable links. The Sense-Making theory provides relevant conceptual tools to approach the dynamic and discontinuous nature of Web searching in terms of gap-facing and gap-bridging. The concept of gap-facing enables a context-sensitive analysis of the ways in which Web search processes may be stopped. Gap-bridging indicates a general level motive to find alternative ways to continue searching. 相似文献
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《Information processing & management》2023,60(5):103453
Seeking online health information may reinforce the anxiety of those who are already overly anxious about their health. This study explored how people with health anxiety may behave differently in terms of their attentional biases when seeking health information online. We conducted an eye-tracking experiment with 17 participants in the high health anxious group and 17 participants in the low health anxious group, who performed three types of information-seeking tasks (factual, interpretive, and exploratory) on a Chinese health website. We observed that both groups mainly allocated their attention to the stages of evaluating the list of search results and synthesizing information to make health decisions. They showed similar attention tracks at the earlier search stages and health anxiety was found to associate with attentional biases towards certain website stimuli. However, the high health anxious group showed more active eye movements than their low health anxious counterparts. Attentional biases from the high health anxious group mainly occurred at the later stage of processing rather than the initial orientation stages. As for task types, the high health anxious group presented more extensive attentional biases when performing the interpretive task, compared to the explorative and factual tasks. The findings provide novel insights into the attentional biases of people with health anxiety as they search online for health information, which have implications on designing more effective information interventions for vulnerable groups of health information consumers. The findings can also help clinicians interpret patients’ anxiety-related sensations and provide intervening recommendations for clients in use of online health information. 相似文献
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This study investigated whether and how different factors in relation to task, user-perceived knowledge, search process, and system affect users’ search tactic selection. Thirty-one participants, representing the general public with their own tasks, were recruited for this study. Multiple methods were employed to collect data, including pre-questionnaire, verbal protocols, log analysis, diaries, and post-questionnaires. Statistical analysis revealed that seven factors were significantly associated with tactic selection. These factors consist of work task types, search task types, familiarity with topic, search skills, search session length, search phases, and system types. Moreover, the study also discovered, qualitatively, in what ways these factors influence the selection of search tactics. Based on the findings, the authors discuss practical implications for system design to support users’ application of multiple search tactics for each factor. 相似文献
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在浩瀚如海的网络世界里,信息资源犹如海洋生物,大大小小,无孔不入,如何能够快速而准确地找到并获取自己所需的信息,成为我们这个时代最需解决的根本问题之一。当然,利用各种搜索引擎可以查找到很多信息资源,但是也有一些信息通过搜索引擎是无法找到的,它们隐藏在这个网络世界的某个角落,因为某种原因而不为大多人所熟知,但是这些信息本身却有着很高的使用价值。美国的Sherman·C等人把这些资源命名为"看不见的网站(Invisible—web)"。"看不见的网站"里拥有信息检索人员难以置信的有价值的资源。本文阐述了"看不见的网站"的含义及价值,指出信息检索人员应该如何有效利用"看不见的网站"资源,最后提供一些查找"看不见网站"的途径与工具。 相似文献
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The nature of the task that leads a person to engage in information interaction, as well as of information seeking and searching tasks, have been shown to influence individuals’ information behavior. Classifying tasks in a domain has been viewed as a departure point of studies on the relationship between tasks and human information behavior. However, previous task classification schemes either classify tasks with respect to the requirements of specific studies or merely classify a certain category of task. Such approaches do not lead to a holistic picture of task since a task involves different aspects. Therefore, the present study aims to develop a faceted classification of task, which can incorporate work tasks and information search tasks into the same classification scheme and characterize tasks in such a way as to help people make predictions of information behavior. For this purpose, previous task classification schemes and their underlying facets are reviewed and discussed. Analysis identifies essential facets and categorizes them into Generic facets of task and Common attributes of task. Generic facets of task include Source of task, Task doer, Time, Action, Product, and Goal. Common attributes of task includes Task characteristics and User’s perception of task. Corresponding sub-facets and values are identified as well. In this fashion, a faceted classification of task is established which could be used to describe users’ work tasks and information search tasks. This faceted classification provides a framework to further explore the relationships among work tasks, search tasks, and interactive information retrieval and advance adaptive IR systems design. 相似文献
8.
Jingjing Liu Nicholas J. Belkin Xiangmin Zhang Xiaojun Yuan 《Information processing & management》2013
This paper examines the changes of information searchers’ topic knowledge levels in the process of completing information tasks. Multi-session tasks were used in the study, which enables the convenience of eliciting users’ topic knowledge during their process of completing the whole tasks. The study was a 3-session laboratory experiment with 24 participants, each time working on one subtask in an assigned 3-session general task. The general task was either parallel or dependently structured. Questionnaires were administered before and after each session to elicit users’ perceptions of their knowledge levels, task attributes, and other task features, for both the overall task and the sub-tasks. Our results support the assumption that users’ knowledge generally increases after each search session, but there were exceptions in which a “ceiling” effect was shown. We also found that knowledge was correlated with users’ perceptions of task attributes and accomplishment. In addition, task type was found to affect several aspects of knowledge levels and knowledge change. These findings further our understanding of users’ knowledge in information tasks and are thus helpful for information retrieval research and system design. 相似文献
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Categorized overviews of web search results are a promising way to support user exploration, understanding, and discovery. These search interfaces combine a metadata-based overview with the list of search results to enable a rich form of interaction. A study of 24 sophisticated users carrying out complex tasks suggests how searchers may adapt their search tactics when using categorized overviews. This mixed methods study evaluated categorized overviews of web search results organized into thematic, geographic, and government categories. Participants conducted four exploratory searches during a 2-hour session to generate ideas for newspaper articles about specified topics such as “human smuggling.” Results showed that subjects explored deeper while feeling more organized, and that the categorized overview helped subjects better assess their results, although no significant differences were detected in the quality of the article ideas. A qualitative analysis of searcher comments identified seven tactics that participants reported adopting when using categorized overviews. This paper concludes by proposing a set of guidelines for the design of exploratory search interfaces. An understanding of the impact of categorized overviews on search tactics will be useful to web search researchers, search interface designers, information architects and web developers. 相似文献
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Lori Lorigo Bing Pan Helene Hembrooke Thorsten Joachims Laura Granka Geri Gay 《Information processing & management》2006
To improve search engine effectiveness, we have observed an increased interest in gathering additional feedback about users’ information needs that goes beyond the queries they type in. Adaptive search engines use explicit and implicit feedback indicators to model users or search tasks. In order to create appropriate models, it is essential to understand how users interact with search engines, including the determining factors of their actions. Using eye tracking, we extend this understanding by analyzing the sequences and patterns with which users evaluate query result returned to them when using Google. We find that the query result abstracts are viewed in the order of their ranking in only about one fifth of the cases, and only an average of about three abstracts per result page are viewed at all. We also compare search behavior variability with respect to different classes of users and different classes of search tasks to reveal whether user models or task models may be greater predictors of behavior. We discover that gender and task significantly influence different kinds of search behaviors discussed here. The results are suggestive of improvements to query-based search interface designs with respect to both their use of space and workflow. 相似文献
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Prior research in the social search space has focused on the informational benefits of collaborating with others during web and workplace information seeking. However, social interactions, especially during complex tasks, can have cognitive benefits as well. Our goal in this paper is to document the methods and outcomes of using social resources to help with exploratory search tasks. We used a talk-aloud protocol and video capture to explore the actions of eight subjects as they completed two “Google-hard” search tasks. Task questions were alternated between a Social and Non-Social Condition. The Social Condition restricted participants to use only social resources—search engines were not allowed. The Non-Social Condition permitted normal web-based information sources, but restricted the use of social tools. 相似文献
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Query suggestion is a common feature of many information search systems. While much research has been conducted about how to generate suggestions, fewer studies have been conducted about how people interact with and use suggestions. The purpose of this paper is to investigate how and when people integrate query suggestions into their searches and the outcome of this usage. The paper further investigates the relationships between search expertise, topic difficulty, and temporal segment of the search and query suggestion usage. A secondary analysis of data was conducted using data collected in a previous controlled laboratory study. In this previous study, 23 undergraduate research participants used an experimental search system with query suggestions to conduct four topic searches. Results showed that participants integrated the suggestions into their searching fairly quickly and that participants with less search expertise used more suggestions and saved more documents. Participants also used more suggestions towards the end of their searches and when searching for more difficult topics. These results show that query suggestion can provide support in situations where people have less search expertise, greater difficulty searching and at specific times during the search. 相似文献
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《Information processing & management》2022,59(3):102910
Echoing the urge for in-depth research on the mechanisms of the seeking-encountering tension, i.e., foreground and background tasks co-exist and switch between each other, this study conducted a true experiment based on 2*2 factorial design to examine the roles of task urgency in such tension. The experiment used an eye tracker and the build-in screen recorder to capture 39 participants’ eye movements and clicking behavior when they performed foreground search tasks in the laboratory, while the information related to the background task assigned in advance as coursework was embedded in the search results. It was found that the information seeking and encountering processes were interwoven and competed persistently with each other for users’ attention and actions, and the seeking-encountering tension led to a lose-lose outcome. While there existed negative relationships between foreground task urgency and multiple search measures, positive relationships were revealed between background task urgency and the examining of the encountered information. In particular, the high foreground task urgency suppressed the noticing of the stimulus related to the background task. The results not only enrich the understanding of multitasking in human information acquisition, but also generate useful practical implications for the design of search engines. 相似文献
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Multitasking is the human ability to handle the demands of multiple tasks. Multitasking behavior involves the ordering of multiple tasks and switching between tasks. People often multitask when using information retrieval (IR) technologies as they seek information on more than one information problem over single or multiple search episodes. However, limited studies have examined how people order their information problems, especially during their Web search engine interaction. The aim of our exploratory study was to investigate assigned information problem ordering by forty (40) study participants engaged in Web search. Findings suggest that assigned information problem ordering was influenced by the following factors, including personal interest, problem knowledge, perceived level of information available on the Web, ease of finding information, level of importance and seeking information on information problems in order from general to specific. Personal interest and problem knowledge were the major factors during assigned information problem ordering. Implications of the findings and further research are discussed. The relationship between information problem ordering and gratification theory is an important area for further exploration. 相似文献
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Task complexity, problem structure and information actions: Integrating studies on information seeking and retrieval 总被引：2，自引：0，他引：2
Analyzing actions to be supported by information and information retrieval (IR) systems is vital for understanding the needs of different types of information, search strategies and relevance assessments, in short, understanding IR. A necessary condition for this understanding is to link results from information seeking studies to the body of knowledge by IR studies. The actions to be focused on in this paper are tasks from the angle of problem solving. I will analyze certain features of work tasks and relate these features to types of information people are looking for and using in their tasks, patterning of search strategies for obtaining information and relevance assessments in choosing retrieved documents. The major claim is that these information activities are systematically connected to task complexity and structure of the problem at hand. The argumentation is based on both theoretical and empirical results from studies on information retrieval and seeking. 相似文献
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《Information processing & management》2020,57(6):102299
Recent advances in semantic web have shown how entity related searches have benefited from entity-based knowledge graphs. However, much of the commonsense knowledge about the real world is in the form of procedures or sequences of actions. Also, search log analysis shows that ‘how-to queries’ make up a significant amount of users’ queries. Unfortunately, these kinds of knowledge are missing from most knowledge graphs and commonsense knowledge bases in use. To empower semantic search, and other intelligent applications, computers need a much broader understanding of the world properties of everyday objects, human activities, and more. Luckily, such knowledge is abundantly available on-line and can be accessed from how-to communities. One domain of interest by on-line communities is the health domain, whereby users usually seek home remedies to common health-related issues. An example of such queries might be ‘how to stop nausea using acupressure’ or ‘how to aid digestion naturally’. To answer such questions, we need systems that understand natural language and knowledge bases with task frames of solutions in a holistic approach, including the tools required, the agents involved, and the temporal order of the actions. Our goal is to construct a machine-readable domain targeted high precision procedural knowledge base containing task frames. We developed a pipeline of methods leveraging open information extraction tool to extract procedural knowledge by tapping into on-line communities. Also, we devised a mechanism to canonicalize the task frames into clusters based on the similarity of the problems they intend to solve. The resulting know-how knowledge base, HealthAidKB, consists of more than 71 K task frames which are structured hierarchically and categorically; and can be used in many applications such as semantic search, digital personal assistants, human-computer dialog and computer vision. A comprehensive evaluation of our knowledge base shows high accuracy. 相似文献
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Communication is considered to be one of the most essential components of collaboration, but our understanding as to which form of communication provides the most optimal cost-benefit balance lacks severely. To help investigate effects of various communication channels on a collaborative project, we conducted a user study with 30 pairs (60 participants) in three different conditions – co-located, remotely located with text chat, and remotely located with text as well as audio chat, in an exploratory search task. Using both quantitative and qualitative data analysis, we found that teams with remotely located participants were more effective in terms of being able to explore more diverse information. Adding audio support for remote collaboration helped participants to lower their cognitive load as well as negative emotions compared to those working in the same space. We also show how these findings could help design more effective systems for collaborative information seeking tasks using adequate and appropriate communication. We argue that collaboration is an important aspect of human-centered IR, and that our work provides interesting insights into people doing information seeking/retrieval in collaboration. 相似文献
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Over 25 million people suffered from cerebral strokes in a span of 23 years. Many systems are being developed to monitor and improve the life of patients that suffer from different diseases. However, solutions for cerebral strokes are hard to find. Moreover, due to their widespread utilization, smartphones have presented themselves as the most appropriate devices for many e-health systems. In this paper, we propose a cerebral stroke detection solution that employs the cloud to store and analyze data in order to provide statistics to public institutions. Moreover, the prototype of the application is presented. The three most important symptoms of cerebral strokes were considered to develop the tasks that are conducted. Thus, the first task detects smiles, the second task employs voice recognition to determine if a sentence is repeated correctly and, the third task determines if the arms can be raised. Several tests were performed in order to verify the application. Results show its ability to determine whether users have the symptoms of cerebral stroke or not. 相似文献
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[目的/意义]探究差异性任务情境对用户移动诊疗信息搜索行为的影响，并基于对比分析为移动诊疗信息的产品和服务创新提供改进方法和策略。[方法/过程]选取事实型、解释型和探索型3种代表性任务情境，采用"情境实验+问卷访谈"的方法获取研究样本的行为特征数据并辅助以录屏软件全程记录实验过程，通过人工编码、数据清洗和数据预处理等步骤对收集到的问卷文本和视频数据进行处理，获得36个有效样本和108份有效数据并利用SPSS22.0进行Mann-Whitney非参数检验。[结果/结论]差异性任务情境对搜索过程变量均具有显著影响。相对于事实型任务，解释型任务和探索型任务不仅在查询串修改次数、访问网页数和点击链接数上显著更多，而且在搜索策略上也倾向于使用更多的搜索渠道。任务类型对用户在任务完成前后的感知任务难度、感知完成度和客观完成度等指标上有显著影响，其中事实型任务难度最低且客观完成度最高，任务类型对用户的任务认知和感知多渠道搜索有用性无显著影响。 相似文献