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1.
在系统梳理相关文献的基础上,提出顾客在线参与CSI的概念界定、研究视角和主要形式;从顾客、企业和技术3个方面,分析顾客在线参与CSI的影响因素;从企业、顾客和社会3个层面,总结顾客在线参与CSI的作用结果;并据此构建顾客在线参与企业社会创新的理论分析框架,探讨未来研究的4个主要方向.  相似文献   

2.
Abstract

The research on online news comments has been dominated by a normative approach and has centered on media engagement. Normativity and media dominance have also featured big in the theoretical discussions on the public sphere. This article presents a case study of online news comments, combining a novel methodological testing of social network hypotheses to examine user–user interactions in online comments with a conceptual discussion of the potential connections between social network research and theories of the public. The social network analysis in this study indicated that users (online commentators) do not constitute highly dense networks, although their relations can be studied as social networks. However, this analysis can only explore limited features of this online phenomenon and requires complementary methods. From a conceptual perspective, this article confirms the role of shared issue for a potential public and also emphasizes the importance of context, actors, and meanings for understanding the public.  相似文献   

3.
This article bringings greater conceptual clarity to research on trolling, with a study that maps college students' perceptions of trolling behaviors and compares them to the media and scholarly interpretations. It identifies 4 behavioral types – serious trolling (not funny and ideologically motivated), humorous trolling, serious non-trolling behaviors, and humorous non-trolling – and 7 behavioral dimensions – meaningfulness, representativeness, pseudo-sincerity, intentionality, provocativeness, repetition, and satire. Employing Formal Concept Analysis it charts relationships between behavioral types and dimensions and develops a typology.  相似文献   

4.
Information and communication technology is regarded as a critical means of addressing rural problems of information deficiency, ineffective communication and emotional disconnection. Most studies on information and communication technology for development (ICT4D) can be categorized as a top-down development approach and are often theoretical research or case studies conducted using qualitative methods. In this study, we discuss a new phenomenon of citizen-led information practices in rural areas driven by the rural community and its citizens. By employing a mixed-method approach combining case studies and social network analysis (SNA), we explore how ICT4D can be achieved through citizen-led information practices. This study makes theoretical contributions to the study of ICT4D and information practices as well as the mixed-method approach, which deepen our understanding of the citizen-led information practices of ICT4D. This study also provides practical suggestions to the governments, enterprises, social organizations and rural communities in ICT4D practices and ICT function design.  相似文献   

5.
互联网与民间资本的结合产生了大众筹资模式(简称众筹),资助人不仅在众筹网站为创新项目提供资金,而且主动辅助项目的执行。如何利用资助人的公民行为提高项目实施绩效是一个重要的学术问题。本文基于价值共创、价值与满意度方面理论,采用问卷调查法研究资助人公民行为对满意度的作用,以及公民行为的影响因素。主要有三点贡献:1首次从价值共创角度分析众筹项目的执行过程;2揭示了资助人公民行为、社区收益与满意度的关系;3验证了感知的项目风险、项目新颖度、社会责任感对资助人公民行为的影响。  相似文献   

6.
网络消费者协同信息行为研究   总被引:1,自引:0,他引:1  
文章结合信息行为及消费者购买行为的有关理论,分析了Web2.0环境下用户基于社交网络的协同信息行为。通过分析其动因及协同过程得到网络消费者协同信息行为的一般模式,并在此基础上对网络消费者协同信息行为的影响因素进行分析和总结。  相似文献   

7.
We engage with recent applications of the Marxist “labor theory of value” to online prosumer practices, and offer an alternative framework for theorizing value creation in such practices. We argue that the labor theory of value is difficult to apply to online prosumer practices for two reasons. One, value creation in such practices is poorly related to time. Two, the realization of the value accumulated by social media companies generally occurs in financial markets, rather than in direct commodity exchange. In an alternative framework, we offer an understanding of value creation as based primarily on the capacity to initiate and sustain webs of affective relations, and value realization as linked to a reputation based financial economy. We argue that this model describes the process of value creation and appropriation in the context of online prosumer platforms better than an approach based on the Marxist labor theory of value. We also suggest that our approach can cast new light on value creation within informational capitalism in general.  相似文献   

8.
Recent studies have shown that adolescents use the Internet not only to maintain social relationships with distant relatives and friends but also to create new relationships online; some of these friendships become integrated into their social circle. Research has focused mainly on the effect of the Internet on existing relationships or the nature of online-only ties, so studies comparing the quality of online and face-to-face relationships are missing. The goal of this study is to bridge this gap. In keeping with previous studies on social association, we argue that the quality of social relationships is dependent on duration and diversity of topics and activities carried together. Time is important, as it facilitates the development of a collective shared history and identity. Intimacy develops through the participation in shared activities and discussion of diverse issues of personal concern. Using a representative sample of the adolescent population in Israel, we find that closeness to a friend is a function of social similarity, content and activity multiplexity, and duration of the relationships. Friendships originated in the Internet are perceived as less close and supportive because they are relatively new and online friends are involved in less joint activities and less topics of discussion. The implications of the findings are discussed.  相似文献   

9.
杨晶  罗守贵 《现代情报》2017,37(9):164-170
从EBSCOhost数据库中筛选出239篇文献为源数据,在共词分析法的基础上,利用SATI 2.5提取高频关键词,采用Gephi0.9.1对关键词进行聚类分析。结果表明:2008-2016年国外用户生成内容的研究热点集中在"生成动机"、"传播效应"和"在线社会网络";而以"大数据"和"消费者态度"为代表的商业情报研究从2013年开始逐渐成为新兴的热点问题。最后,结合研究趋势,从生成内容特征、生成内容动因和内容边界管理提出有待探索的问题供后续研究参考。  相似文献   

10.
Web 2.0 technologies have introduced increasingly participatory practices to creating content, and museums are becoming interested in the potentials of “Museum 2.0” for reaching and engaging with new audiences. As technological advances are opening up the ways in which museums share information about the objects in their collections, the means by which museums create, handle, process, and transmit knowledge has become more transparent. For this to be done effectively, however, some underlying contradictions must be resolved between museum practices, which privilege the account of the “expert,” and distributed social technology practices, whose strengths lie in allowing for many, sometimes contradictory, perspectives. This article presents a theoretical position and framework for the adaptation of Web 2.0 technologies within the traditional work of the museum, in ways that support the generation and representation of knowledge in, by, and for diverse communities. We then expand on this theoretical perspective by discussing several case studies of exploratory work in this area, and close the article by presenting a few tactical, bottom-up initiatives that museums and distributed communities can take to facilitate the diffusion of this new conceptual framework. Though the subject of this article is online museums, the issues are relevant to all online collections, in particular portals, online public access catalogs (OPAC), and content management systems.  相似文献   

11.
【目的/意义】针对现有用户在线健康信息搜寻行为的实证研究中存在的结果不一致现象,对该领域相关 研究进行梳理验证,旨在明确影响用户在线健康信息搜寻行为的真正因素以及关键调节变量,揭示用户在线健康 信息搜寻行为产生的直接原因,为完善用户在线健康信息搜寻行为理论体系及相关领域的后续研究提供借鉴。【方 法/过程】选取 25篇符合标准的中外文献进行元分析,探究影响因素及其影响程度,从国内外研究情境、用户的社 会属性与健康状况三个维度探讨影响因素与在线健康信息搜寻行为间的调节效应。【结果/结论】结果表明,10个因 素对用户在线健康信息搜寻行为有显著正向影响,其中信息质量的影响强度最高,感知风险、信任、自我效能及感 知有用性对在线健康信息搜寻行为的影响强度较弱,同时验证了国内外研究情境、用户的社会属性与健康状况对 在线健康信息搜寻行为具有调节作用。【创新/局限】本文采用元分析方法,通过对前人研究结果的再分析,得到更 加精准的研究结论,是对在线健康信息搜寻领域现有研究的有力补充。但对元分析方法的应用还较为单一,未涉 及各影响因素间的关系,有待后续进一步研究。  相似文献   

12.
本文采用链接分析方法,从情报学的链接代表引用和社会学的超链接网络分析两个角度出发,分别采集我国网上书店的链接数量、网页数量、综合排名、内向程度中心度、中介度等数据,对我国网上书店进行实证研究。得出我国网上书店的链数、网页总数与网上书店的排名正相关,内向程度中心度与中介度正相关等结论,并据此提出我国网上书店优化的意见。  相似文献   

13.

Recent studies have shown that adolescents use the Internet not only to maintain social relationships with distant relatives and friends but also to create new relationships online; some of these friendships become integrated into their social circle. Research has focused mainly on the effect of the Internet on existing relationships or the nature of online-only ties, so studies comparing the quality of online and face-to-face relationships are missing. The goal of this study is to bridge this gap. In keeping with previous studies on social association, we argue that the quality of social relationships is dependent on duration and diversity of topics and activities carried together. Time is important, as it facilitates the development of a collective shared history and identity. Intimacy develops through the participation in shared activities and discussion of diverse issues of personal concern. Using a representative sample of the adolescent population in Israel, we find that closeness to a friend is a function of social similarity, content and activity multiplexity, and duration of the relationships. Friendships originated in the Internet are perceived as less close and supportive because they are relatively new and online friends are involved in less joint activities and less topics of discussion. The implications of the findings are discussed.  相似文献   

14.
Social metadata are receiving interest from many domains, mainly as a way to aggregate various patterns in social networks. Few scholars have, however, taken the perspective of end users and examined how they utilize social metadata to enrich interpersonal communication. The results of a study of end-user practices of social metadata usage are presented in this article. Data were gathered from a variety of online forums by collecting and analyzing user discussions relating to social metadata supporting features in Facebook. Three hundred and fifteen relevant comments on social metadata usage were extracted. The analysis revealed the use of experimental profiles, clashes between work-and non-work-related social metadata usage and differences in users' social investment, causing social dilemmas. The study also resulted in developments of theory relating to social metadata and relationship maintenance. In conclusion, social metadata expand a pure “attention economy,” conveying a much wider qualitative range of social information.  相似文献   

15.
韩啸  汤志伟 《情报杂志》2021,(1):171-177,188
[目的/意义]现有研究大多是从服务成功的视角展开分析,尚未对服务失败进行深入讨论,认识上的不足会阻碍实践的提升。该研究旨在透过对失败成因与影响的探究,丰富现有认识,为实践提供参考。[方法/过程]通过整合信息系统成功模型与电子商务服务失败模型,将在线政务服务失败的成因划分为信息失败、功能失败、系统失败和服务失败;借助期望不一致理论和“退出-呼吁-忠诚”理论,建立了“成因-期望-行为”为逻辑主线的理论模型。使用问卷收集数据,运用软件Smart PLS进行路径分析,对研究假设进行检验。[结果/结论]研究发现:信息、功能、系统和服务四个因素可以很好的解释在线政务服务失败;结果期望不一致、过程期望不一致对退出行为、呼吁行为具有显著影响,但不会对接受行为产生作用;成本期望不一致对这三类行为都会产生显著影响;信息失败、功能失败、系统失败和服务失败对用户行为发挥着不同的作用。  相似文献   

16.
In the analysis of the ethicalproblems of online research, there is much tobe learned from the work that has already beendone on research ethics in the socialsciences and the humanities. I discuss thestructure of norms in the Norwegian ethicalguidelines for research in the social scienceswith respect to their relevance for the ethicalissues of Internet research. A four-stepprocedure for the ethical evaluation ofresearch is suggested. I argue that eventhough, at one level, the problems of onlineresearch are very similar to those we find intraditional areas of social scientificresearch, there still are some issues that areunique to research online. A general model forthe analysis of privacy and data protection issuggested. This model is then used tocharacterize the special problems pertaining tothe protection of privacy in online contexts,and to argue that one cannot assume a simpledistinction between the private and the publicwhen researching in such contexts.  相似文献   

17.
关系的概念是社会网络分析的核心,关系强度的测量建立在强弱关系理论基础之上,随着在线社交网络的发展,关系的细分更加必要,三维关系模型旨在改进静态、二元的强弱关系模式,从三个维度对关系强度进行重新构造,即心理维度、结构维度及工具维度。应用文献分析和实证分析的方法,建立了在线网络中的关系测量模型,结果表明,通过量化在线网络中用户的互动行为,可以将每个维度的关系强度归一化为 [0,1] 的连续变量,同现有方法相比,三维关系可以细分关系图谱,在设计SNS功能、隐私控制、朋友推荐及信息扩散等方面,三维关系模型无疑具有重要的理论指导作用。  相似文献   

18.
本文就网络消费者搜寻在线评论这一行为进行研究,分析了消费者网络信息搜寻渠道,解释了搜寻在线评论的动机,并在分析搜寻行为主体的基础上提出了网络消费者在线搜寻行为模型,以便为后续学者的进一步研究提供参考。  相似文献   

19.
张音  张千惠  郑海东 《科研管理》2021,42(4):201-208
本文借助网络志及扎根理论方法,考察营销人员如何借助在线商人社区对其电商营销活动进行赋能。研究发现,营销人员加入在线商人社区有助于其在电商营销专业知识和技能、心理状态以及对外影响力等方面获得提升,即实现赋能,而赋能对于社区成员获取在线交易机会有直接促进作用。社区信息特征、社交环境特征以及社区激励是影响赋能实现的前因,而上述因素通过影响社区成员对于社区和其他社区成员的融入水平,最终作用于赋能。  相似文献   

20.
Although building long-term, successful virtual communities is important, rare studies have examined both in- and extra-role value co-creation behaviors from the perspective of social exchange theory and equity theory. Specially, we incorporate five different online justice perceptions into our model and examine the mediating role of “sense of virtual community” between these perceived online justice antecedents and both in- and extra-role online value co-creation behavior (reflected by knowledge contribution and online community citizenship behaviors, respectively). We empirically examine the model using data from 278 members of virtual communities. The results reveal that perceived online justice leads to value co-creation behavior through sense of virtual community. The findings elicit several implications for theory and practice.  相似文献   

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