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1.
This paper reports on a study of librarian initiated publications discovery (LIPD) in U.S. state digital depository programs using the OCLC Digital Archive to preserve web-based government publications for permanent public access. This paper describes a model of LIPD processes based on empirical investigations of four OCLC DA-based digital depositories. The model is composed of stages including site visit, site scan, selection, re-conceptualization, and two bibliographic verification steps; action strategies at each stage and the observed practices at each site are reported. This paper also describes how librarian perceptions of web publications as discrete objects and bibliographic objects influence the selection and retention of government web content. Finally, the paper discusses several problems associated with the observed LIPD methodologies and technologies.  相似文献   

2.
More than ten years ago, Peterson (1999, p. 3) warned that “[g]lobal aging, like a massive iceberg, looms ahead.” Government budgets have already been hit hard by a simultaneous increase in governmental spending and a decline in tax revenue related to a growing share of the elderly to the total population. While almost all industrialized countries can expect an aging population and resulting budget stress, the implications of the graying of society for a “graying of e-Government initiatives and budgets” are not readily apparent and therefore constitutes a subject worthy of investigation. Despite the increasing importance of this issue for e-Government in practice, there remains a clear need to assess our understanding and reflection of the phenomenon. Therefore, we examine (a) whether e-Government research presently provides adequate theory, vocabulary, and methods and (b) the extent to which future e-Government research is potentially able to contribute to tackling the substantial theoretical and practical challenges related to societal aging. Accordingly, we pursue a multi-method approach in terms of sequentially applying a retrospective literature review (12 journals, vol. 2000–2009) and a prospective Delphi study (involving 24 e-Government experts). The results suggest that there is currently a significant gap between actual and potential e-Government research on societal aging. We discuss the implications for future e-Government research and describe potentially fruitful ways of bridging the prevailing gap between theory and practice.  相似文献   

3.
Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs.  相似文献   

4.
Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.  相似文献   

5.
The technology acceptance model (TAM) has been used extensively to explain and predict users' acceptance of corporate information technology (IT). With the advancement in IT and the expanding popularity of internet applications in Gambia, e-Government has been a priority factor in rendering government services and in making information more accessible to citizens. This study shows how the TAM and e-Government initiatives would positively impact the Gambian government, despite the cultural differences within the country. This study developed a successful model of the Gambian e-Government system to assist Gambians with more efficient and cost-effective government operations. The study results reveal that the core constructs of the TAM have strong influences on user-intention towards e-Government products. This implies that the Gambian government can potentially utilize this study's TAM findings in other contextual settings to design and promote further implementation of e-Government systems.  相似文献   

6.
In most African countries, compared to any other part of the world, the use of information and communication technologies such as those necessary to provide e-Government services is minimal. The continent was once labeled a “technological desert.” The contributing factors, among others, are lack of infrastructure, low literacy rates, low economic development, and a variety of cultural factors. Despite these obstacles, most African countries have made noticeable progress during the last couple of decades. Almost all African governments now have some presence on the Web, including fully fledged e-Government web portals, albeit in small numbers. However, the current status of e-Government services in African countries is not well documented in detail. We present results of a comprehensive analysis of 582 e-Government service websites with respect to the type of websites, the services and features available, as well as the level of development of e-Government services. We also compute e-Government indexes, produce e-Government rankings, and compare our rankings to previous ones. A clear picture that emerges from our analysis and results is that although progress has been made, there is a long way to go, to bridge not only the North–South divide when it comes to e-Government services but also among the various sub-regions. In addition, recommendations for future researchers regarding e-Government services in Africa are made.  相似文献   

7.
This paper offers a new method for benchmarking e-Government services. Government organizations no longer doubt the need to deliver their services on line. Instead, the question that is more relevant is how well the electronic services offered by a particular organization perform in comparison with those offered by others. Benchmarking is currently a popular means of answering that question. The benchmarking of e-Government services has reached a critical stage where, as we argue, simply measuring the number of electronic services is not enough and a more sophisticated approach is needed. This paper details the development of a Contextual Benchmark Method (CBM). The value of CBM is that it is both benchmark- and context-driven.  相似文献   

8.
This research has as its objective the discovery of the critical factors that enable citizens to adopt e-Government (e-Gov) at different stages of service maturity. To accomplish the objective, this research has explained the related concepts and theories and developed a research framework grounded on a strong theoretical and literature review background. The empirical study was conducted in Canada, which is a leader in providing mature e-Gov services. From our results, we have observed two ontological differences from the present literature in the adoption behavior of e-Gov where organizational and financial perspectives have distinct implications over parsimonious technology adoption behavior. First, technology adoption model (TAM), diffusion of innovation theory (DOI), and theory of planned behavior (TPB) cannot capture and specify the complete essence of e-Gov adoption behavior of citizens. Second, e-Gov adoption behavior also differs based on service maturity levels, i.e., when functional characteristics of organizational, technological, economical, and social perspectives of e-Gov differ. Our findings indicate the critical factors that enable citizens to adopt e-Gov at different stages of service maturity. Public administrators and policy-makers have potential implications from the findings of the adoption behavior of e-Gov at different maturity levels.  相似文献   

9.
The traditional focus of intergovernmental services research has been on technological development, not on user acceptance; yet user acceptance of intergovernmental services in each electronic government (e-Government) implementation affects the ultimate success of the e-Government project. In the e-Government implementation context, many governments have invested huge amounts of money and manpower to make intergovernmental services both available and user-accepted, although some individuals have no intention of using them. The electronic document management system (EDMS) is the most popular intergovernmental service in the e-Government project. Thus, e-Government researchers need to identify the factors that determine user acceptance of EDMS.  相似文献   

10.
E-Government adoption and implementation has gained noticeable momentum across many developed and developing economies. Nevertheless, transitioning from the “electronic” to the stage of “transformational” domain – coined as t-Government – is posing the greatest challenge of how government services respond to changes in the broader economy and society. Despite considerable investments and the wide use of Information and Communications Technology (ICT), research literature on e-Government suggests that government services have yet to reach the full potential of seamless integration, where all transactions are completed electronically. Through a detailed analysis of the extant e-Government literature and a case study based empirical research, this paper explores the domain of e-Government in identifying the possible reasons for this potential shortfall in achieving full integration. Furthermore, the paper intends to highlight an aspect of complexity surrounding crossing the integration gap as the authors denote by “eChasm” in the e-Government conceptual model that leads to transformation. In addition, it focuses on radical change through Business Process Re-engineering (BPR) and the call for strategic style of leadership, for cross-agency collaboration leading to a successful realisation of transformational government (t-Government). It is interesting to note that researchers and public sector leaders have started to realise that implementing and managing the transformation of public services, copiously satisfying the users and stakeholders, is a task of multi-dimensional complexity.  相似文献   

11.
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12.
Prior e-Government research has paid much attention to e-Government service adoption from the supplier side - the government - while mostly overlooking the user side of e-Government, such as citizens and businesses. While there have been some initial efforts to study citizens in their adoption behavior, few have examined what influences the willingness of businesses in adopting e-Government services. This research attempts to fill this research gap by addressing the following research question: Why are some businesses more willing to adopt e-Government applications to perform transactions with the government than others? The authors argue that the willingness of a business to adopt e-Government depends on the perceived quality of government services through traditional brick and mortar service channels (offline service channels), and the level of trust businesses place in the internet technology itself. Competing hypotheses are developed with regard to the role of perceived quality of offline services on the business user's willingness to adopt e-Government services. Using data obtained from a local district government in Seoul, Korea, the analysis revealed that the willingness to adopt e-Government increased when business users perceived high quality service provision in offline service channels. However, trust in the internet technology itself did not have any significant impact on their willingness. The theoretical and practical implications of the study finding are discussed.  相似文献   

13.
An increasingly data-intensive research environment has highlighted the need for greater research transparency to facilitate integrity and trust in open science and in the conduct of research more widely. The initial findings of faculty researchers' behaviors and practices toward research transparency, using the research data lifecycle as a grounding framework are reported. Four focus group sessions were conducted with faculty researchers in different disciplines, including natural sciences, social sciences, engineering, and different transparency practices were captured using the researchers' own language. Four generic transparency components were identified: action verb, object, task, and stage in the research lifecycle. The inter-relationships between specific transparency components were visualized using network visualizations. The network visualizations suggest that the lifecycle stages of Process/Visualize/Analyze and Publish/Preserve/Archive are key points for transparency, where ‘data’ play a critical role demonstrated by the multiple node-edge relationships. Based on the findings, a conceptual model, termed the Tasks-Toward-Transparency (T3) Model, was developed. This model may inform researcher practices and support research stakeholders whose role is to articulate and deliver transparency advocacy, policy, training programs, and services.  相似文献   

14.
《Communication monographs》2012,79(4):501-525
ABSTRACT

Change is a constant feature of organizing and one that requires resilience, or the ability to effectively face challenges. Although research demonstrates important findings about resilience during chaotic change like crises, less is known about resilience in mundane situations like planned change. This study explores team-driven planned organizational change, offering insights about how team members metaphorically frame change, analyzing how their framing fluctuates over time relative to perceptions of team success. Our three theoretical contributions extend theory about metaphors and organizational change, showing how negative framings of change are endemic to teams, regardless of perceived success; generate knowledge about resilience in organizing by showing how metaphors both build and undermine resilience; and extend applied theory about stakeholder participation in bureaucratic organizations.  相似文献   

15.
This paper responds to two observations about current government service delivery. First, despite reasonable efforts to improve the design of forms and to establish single points of contact in one-stop shops, citizens still perceive forms as cumbersome. Second, citizens expect governments to act proactively by initiating appropriate government services themselves, instead of relying on requests for services from citizens. To address these two issues, this paper proposes a transition from a one-stop shop to a no-stop shop, where the citizen does not have to perform any action or fill in any forms to receive government services. The contribution of this paper is an e-government stage model that extends existing models. Stage models are suitable tools with which to inspire future developments, and ours extends previous models that guide progress toward the one-stop shop by describing two further stages: the limited no-stop shop and the no-stop shop. We define three dimensions along which to progress: integration of data collection, integration of data storage, and purpose of data use. We provide a first test of the model's validity through three case studies: the e-government practices in Austria, Estonia, and an Australian state government. Our work complements existing research on e-government stage models and proactive government service delivery.  相似文献   

16.
ABSTRACT

This article reviews Comprehensive Clinical Psychology, a major reference set of eleven volumes dedicated to the theory, research, and practice of clinical psychology. The publisher is Pergamon/Elsevier. This set is not an encyclopedia; it is more like a comprehensive handbook of the major areas in clinical psychology. Each volume has separate editors with international contributors writing the various chapters. Each chapter ends with a reference list. The subject matter ranges from an introduction to the field of clinical psychology to managed health care and multicultural perspectives of clinical psychology. Print and electronic versions of the work are available. It is recommended for university libraries supporting graduate level clinical psychology programs or research programs.  相似文献   

17.

This article proposes that the metaphors with which people imagine the Internet are more central to its political constitution than might at first be supposed. Instead of focusing on discourses of whether the Internet is a progressive force, a capitalist or anticapitalist space, digital commons or artifact of controlled interests, this article shows that metaphors of social relations themselves frame the politicization of the Internet. The way social actors are conceptualized in turn informs the senses in which a technology could be considered an object of political constitution, and the senses in which policy is a relevant mode of social engagement. An ethnographic account of uses of the Internet in St. Petersburg, Russia is presented with a view to framing Western metaphors of sociality.  相似文献   

18.
We report characteristics of in-text citations in over five million full text articles from two large databases – the PubMed Central Open Access subset and Elsevier journals – as functions of time, textual progression, and scientific field. The purpose of this study is to understand the characteristics of in-text citations in a detailed way prior to pursuing other studies focused on answering more substantive research questions. As such, we have analyzed in-text citations in several ways and report many findings here. Perhaps most significantly, we find that there are large field-level differences that are reflected in position within the text, citation interval (or reference age), and citation counts of references. In general, the fields of Biomedical and Health Sciences, Life and Earth Sciences, and Physical Sciences and Engineering have similar reference distributions, although they vary in their specifics. The two remaining fields, Mathematics and Computer Science and Social Science and Humanities, have different reference distributions from the other three fields and between themselves. We also show that in all fields the numbers of sentences, references, and in-text mentions per article have increased over time, and that there are field-level and temporal differences in the numbers of in-text mentions per reference. A final finding is that references mentioned only once tend to be much more highly cited than those mentioned multiple times.  相似文献   

19.
e-Government readiness varies significantly across nations. This research explored the relationship of national culture values and practice to e-Government readiness. Eighteen hypotheses were formulated and tested. With the exception of performance orientation and assertiveness, national culture values and practices correlated negatively and positively with e-Government readiness. In addition, gender egalitarianism, institutional collectivism, performance orientation, and uncertainty avoidance values were found to be key determinants of e-Government readiness. The findings of this research provide a foundation for culturally-based policies and strategies aiming at enhancing e-Government readiness across nations.  相似文献   

20.
图书馆读者荐购研究综述   总被引：2，自引：0，他引：2  
[目的/意义] 分阶段探讨读者荐购的发展历程和发展过程中存在的问题,在此基础上探索读者荐购未来的发展趋势,为我国读者荐购服务的实践和研究提供参考。[方法/过程] 对近年来国内外有关读者荐购的研究文献进行梳理,采用文献调查法和文献计量法对这些文献进行分析,分阶段研究其发展进程,阐述每阶段研究的热点及特征。[结果/结论] 读者荐购研究已经从理论探索阶段向创新研究阶段过渡,但存在研究不平衡问题,建议未来研究方向从新技术、新方式、新平台、新模式入手,同时也应充分关注"互联网+环境下"读者需求的变化。  相似文献   

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