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1.
Abstract

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station “Information Commons” had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A “user satisfaction” survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users.  相似文献   

2.
A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian's service behaviors, user satisfaction with reference service, and frequency of reference desk use.  相似文献   

3.
This paper describes the development of a reliable, short questionnaire (PLSQ) to measure student perceptions of and satisfaction with quality of service in an academic library. This formed part of a wider study to evaluate student awareness and use of library services and staff support. This included the simultaneous development of a ‘factual’ questionnaire and two small scale observational studies, backed up with ‘market research‐type’ interviews to evaluate the effectiveness of the ‘help desk’ and ease of use of the computer catalogue. A ‘triangulation’ technique was thus used to provide indirect evidence that the questionnaire was validly measuring user satisfaction. The results from the initial trial of the questionnaire are described and compared with relevant findings from the ‘factual’ questionnaire and the help desk study. Though two samples completed different questionnaires, the frequency results arc either in complete agreement or mutually supportive. The help desk study results are also supportive, again suggesting that the questionnaire is a valid measure. Following statistical analyses, the final sixteen item PLSQ emerged which produces internally consistent responses and which appears to measure satisfaction with staff helpfulness and physical conditions in the library and perceptions of ability to find information and knowledge of CD‐ROM and other services.  相似文献   

4.
In early 2010, library staff at Bowling Green State University (BGSU) in Ohio designed and conducted a usability study of key parts of the library web site, focusing on the web pages generated by the library's electronic resources management system (ERM) that list and describe the library's databases. The goal was to discover how users find and choose e-resources and identify ways the library could improve access to e-resources through its web site. This article outlines the usability study conducted at BGSU, presents its conclusions about how students at BGSU find and choose databases, contextualizes these findings with other current research about user behavior, and makes recommendations for increasing student use of library e-resources.  相似文献   

5.
[目的/意义] 为了给读者提供多种移动服务,方便读者使用图书馆,探讨用微信公众平台构建图书馆APP的技术实现方法。[方法/过程] 采用OneThink内容管理框架开发微信服务程序,整合图书馆的业务系统和各种资源后,通过微信服务程序和自动发送信息程序呈现给用户四大功能模块:资源检索、服务、个人图书馆、用户与图书馆馆员的实时交流。系统后台模块则主要实现系统配置、用户管理及插件的管理配置等功能。[结果/结论] 以微信公众平台构建的图书馆APP提高了图书馆的服务质量。  相似文献   

6.
This presentation summarized the results from primary research conducted by Profera and Jefferson that aimed to understand what libraries are doing to reach library end users. The authors aimed to explore the relationship between the physical and virtual library space and if this has an impact on student and faculty use of library resources. The study also sought to understand the extent to which libraries are already conducting marketing efforts, the success they have had in doing so, and how publishers can help to enhance the library/end user experience.  相似文献   

7.
《The Reference Librarian》2013,54(79-80):201-213
Summary

Increased student use of the Internet and declining reference desk statistics are factors encouraging academic reference librarians to look for new ways to reach patrons. Web-based customer contact center software gives librarians the tools to provide interactive, 24/7 reference service to Internet users. This article describes how the library at California State Polytechnic University, Pomona developed its live/web reference service. We discuss the factors that encouraged us to launch the service, the challenges that we encountered along the way, and examples of our experiences to date.  相似文献   

8.
In response to changing user needs, the library sought ways to meet new challenges and engage users outside of the building. Librarians were removed from the service desk in order to offer support at locations around campus. The service desk in the library was staffed primarily by paraprofessionals with librarians providing support as needed. Targeted staff training was offered, and different scheduling models were used over a period of time. Restructuring the service desk was a complicated endeavor but provided a number of benefits including expansion of services. Along the way, challenges were met and recognized as learning opportunities.  相似文献   

9.
The authors discuss a newly established academic library at the University of California, Merced, as a model for reference service that foregoes a desk staffed with reference librarians. The library provides innovative, quality reference services for its users by using well-trained staff at a library services desk and employing new technologies for asynchronous communication and instruction.  相似文献   

10.
Academic library websites need to support a variety of users (student, faculty, staff, administrator, alumni, etc.) with intellectual pursuits related to research, teaching, and learning, in addition to being user-friendly, valuable and informative. Although the CUNY Queens College Library (QCL) website has been redesigned multiple times, there has not been a formal user research study of the website and its users to inform the redesign. Taking a user-centered approach, specifically the user-centered design (UCD) methodology, this study explores users of an urban academic library website in the United States through the use of triangulation, a mixed-methods approach that includes user survey, user interviews, and website analysis. The findings reveal that the majority of users like the QCL website and find the content valuable for teaching and research, but users also thought the website design was dated (not a modern design), some of the content was inconsistent, and access of all types emerged as a major theme. The results provide recommendations for the library website redesign and are important in helping librarians of similar libraries use triangulation of data to gain a multidimensional understanding of their users in order to inform the design and development of library websites.  相似文献   

11.
Rising collection costs sometimes necessitate tough decisions regarding cancellation of popular products. In 2015–2016, the East Tennessee State University Medical Library subscribed to UpToDate and DynaMed Plus, both clinical point-of-care products, with the understanding that one product would be canceled at the fiscal year end. The librarian team undertook a year-long community engagement campaign to inform library users about the pending product cancellation decision. Ultimately, DynaMed Plus was selected and UpToDate was cancelled. The campaign generated user engagement with the decision making, along with perceived benefits including increased awareness of the library's budget constraints, increased discussion of scholarly publishing, and greater faculty/student knowledge of evaluating evidence-based products.  相似文献   

12.
Explores management techniques aimed at making the most efficient use of student desk attendants in the reader services operation of a typical academic law library. Offers a concise history of the problem along with practical suggestions drawn from the authors' own experience at the Gonzaga University Law Library. Includes notes on training and supervision.  相似文献   

13.
Abstract

Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment.  相似文献   

14.
The present study used the notion of personal space from environmental psychology and wall-hugging from evolutionary biology to understand student seat preference in a university library's reading room. Recent years have seen an increase in requests for individual study space in academic libraries. To adequately provide such spaces, we require keen observation of human psychology and spatial behavior in the microenvironment of an individual study room. Therefore, we analyzed space-choice behavior and check-in data logs at an academic library rather than subjective self-report surveys, to investigate actual student seat selections through a reservation process. Regardless of increased digital media use in the reading room, the need for personal space and wall-hugging traits were still exhibited. With an increased demand for individual electrical outlets and lighting, study carrels were highly preferred. We found that corner seats were significantly favored, while aisle seats were significantly avoided and prevented extended stays. The presence of walls was favored; however, furniture type significantly affected a preference for the location of walls. Specifically, students in study carrels preferred walls on both sides, while those seated at open tables preferred a wall behind them.  相似文献   

15.
《The Reference Librarian》2013,54(75-76):287-292
Summary

It is the policy of the University of Illinois at Urbana-Champaign to maintain a quiet and otherwise appropriate environment to assure an atmosphere conducive to study in all units of the University Library System. It is incumbent upon library users to conduct themselves in accordance with the rules of the University Library. It is expected that those who use the University Library System will do so responsibly and appropriately without harassing other users or library staff and without damaging the Library's facilities or its collections.

At Illinois, partnerships have been organized with the campus police to make the library a safe place for all users. With the assistance of our library security staff we have an excellent working relationship with the University Police Department. These partnerships promote initiative for learning and build a desire to pursue a deeper sense of being.  相似文献   

16.
介绍我国图书馆应用户的需求、为陈列或保存版本和建设特色资源库之目的对文献进行复制的合理使用规定,阐明我们在文献复制的实践工作中如何正确利用合理使用,并提出我国合理使用制度的缺陷及立法思路。  相似文献   

17.
《The Reference Librarian》2013,54(59):139-146
Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described.  相似文献   

18.
University libraries are questioning the added value of open shelves with books. As scientific publications are increasingly available in electronic format, which role do bookshelves have in the future library space? The Utrecht University Library case study invites librarians to fundamentally rethink how they could strengthen the function of open shelves in their library. Based on acquisition and user data, and on interviews with publishers and users, this article suggests that in 2025 bookshelves could play an important role in providing access to those publications which are preferred by users in paper format. However, bookshelves should no longer focus solely on paper publications, but on digital publications too, as most library collections increasingly become hybrid. Moreover, libraries should also think of ways to enhance the inspiring role of bookshelves. Then, the open shelves could have added value within the library space of the future, providing access to a hybrid collection and an inspiring place to study.  相似文献   

19.
研究运用LibQUAL+^■评价工具,修正并构建包括“空间环境”“馆员服务”“资源设备”三个层面22个指标的图书馆空间服务质量评估指标体系,并结合问卷调查和IPA分析法,探讨用户对图书馆整体空间的使用需求和效果评估。调查显示用户的图书馆空间理念有待转变,用户青睐安静的个人学习空间,图书馆员的职业素养有待改善,用户仍重视图书馆资源的提供。研究提出发挥图书馆空间价值引导作用,配置符合用户需求的馆舍空间,前瞻性地改变图书馆员角色,优化图书馆资源建设策略。  相似文献   

20.
This study explores user perception, the use of an academic library, and the correlation between user perception and library use. The findings indicate that the academic library is a preferred place to study and spend time during non-class times on campus. The frequent user activities in the library included individual study, reading, computer use, finding information, group study, using reference and information services, and meeting and socializing. The correlation between library use and each of the user activities was examined. The findings suggest that users perceive the academic library primarily as a place for learning and information seeking. The study shows how users perceive and use the academic library, and provides insights into how libraries can strengthen their place and advance their role in the academic community.  相似文献   

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