共查询到20条相似文献，搜索用时 78 毫秒
1.
Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):5-22
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
2.
Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):41-57
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
3.
Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):23-40
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
4.
以提高基于中介式文献传递的用户馆服务效率为目的,采用ASP技术构建网络化、个性化的文献传递系统。该系统针对本馆文献传递工作实际,实现用户端和管理端的自动化。用户端具有申请表单提交、表单结果查询与下载、用户密码修改3个功能;管理端用于文献传递馆员的事务处理,具有文献请求处理、账户信息管理、数据查询修改3大功能。应用结果表明,该系统能有效提高本馆原文传递工作效率。 相似文献
5.
高校图书馆文献传递服务思考 总被引：3，自引：0，他引：3
文献传递服务是对图书馆馆藏资源的延伸和补充,是实现资源共享的重要方式。在阐述我国图书馆文献传递服务主要模式的基础上,分析了高校图书馆在文献传递服务过程中所面临的问题,提出了改进文献传递服务工作的措施。 相似文献
6.
图书馆文献传递服务评价体系研究 总被引：1，自引：0，他引：1
科学完善的服务评价体系有助于规范和推动文献传递服务的发展。文献传递服务的评价包括文献资源保障体系建设、服务内容建设、服务设施建设和服务效果四个方面的评价。依据四项内容中的评价指标,文章采用层次分析法及其计算软件yaahp构建出图书馆文献传递服务评价体系。 相似文献
7.
Larry Nash White 《图书馆管理杂志》2013,53(7-8):997-1016
ABSTRACT This article seeks to provide an understanding of the issues in and possible steps of aligning the library's assessment processes to distance education service delivery. Through a review of the literature and current practices, the researcher sought to identify the need and value of aligned performance assessment processes for libraries, the primary contributing alignment factors affecting the library assessment process, and potential benefits of improved alignment of the assessment process for libraries in aligning assessment to the distance education services provided to customers. The results of the review suggest that libraries can improve the reporting and value of their assessment processes by improving the alignment of their assessment processes to distance education service delivery in 2 ways: internally through the use of consistent and innovative processes, metrics, and culture within the library and externally by embracing the alignment factors and available technologies of the library's service environment. The library must progressively elevate the alignment of the library's assessment processes from the traditional internal nonalignment of assessment to the total internally–externally integrated aligned assessment. This article concludes with a conceptual model of aligning library performance assessment to distance education service delivery for the effective reporting of library value and performance to stakeholders. 相似文献
8.
为了加速文献信息传播和实现真正意义上的资源共享,图书馆界开展了文献传递服务。通过文献研究的方法,分析目前高校图书馆文献传递服务存在的问题,提出网络环境下图书馆文献传递服务的发展对策。 相似文献
9.
10.
广东省高校图书馆文献传递服务状况调查研究 总被引：6，自引：0，他引：6
文献传递服务被公认为是资源共享的有效手段.文章对广东省高校图书馆的文献传递服务情况进行了调查,通过现状分析总结出其中存在的一些问题,最后有针对性地提出了解决这些问题的对策和建议. 相似文献
11.
原文传递业务流程中的用户满意度分析 总被引：2，自引：0，他引：2
以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。 相似文献
12.
以中国科学院国家科学图书馆开展的学科化门户建设为背景,将学科化服务和信息传递服务相结合,首先对图书馆学科化服务信息传递模式进行分析,然后提出该模式应用于图书馆所级集成信息门户平台建设的整体设计方案,最后通过其中具有代表性的科研交流园地服务详细阐述该设计方案的具体实现。 相似文献
13.
对高校图书馆馆际互借和文献传递服务的思考——以四川大学图书馆为例 总被引：1，自引：0，他引：1
阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。 相似文献
14.
Floris M. Fraser Arlene Dolabaille Marsha Winter 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(5):235-252
The Alma Jordan Library (AJL) is located on the St. Augustine Campus, Trinidad and Tobago and is the largest academic library in the University of the West Indies' library system. This article examines interlibrary loan and document delivery (ILL/DD) services, discusses existing ILL/DD activities, and analyzes usage statistics at this Caribbean educational institution. It reviews the current literature that exists about ILL/DD in the Caribbean and other academic institutions outside the region. This article serves to add to the body of literature on this topic and provides practical recommendations for improving the current service. 相似文献
15.
论文从图书馆文献传递工作出发,探讨中小型图书馆如何利用数据库技术实现文献传递工作的统计和原文数据库建库工作,利用统计结果定量分析该工作的文献满足率、申请文献类型、文献合作单位等信息,并提出相关工作的建议。 相似文献
16.
17.
ABSTRACT Depending upon the context and how institutions employ it, the term document delivery can mean several things. In some cases, it refers to access of articles via commercial vendors or via full-text databases. Yet for others, it may be a delivery of physical items (such as library books) directly to the faculty member's department or office. For the University of Florida Smathers Libraries, document delivery is a unique service unit administered under the Interlibrary Loan operation, and it is through this element that the distance learning service component was created. The intent of this article is to present a view of a distance learning service model that interlibrary loan and other librarian practitioners may find beneficial when considering the establishment of such a service. 相似文献
18.
Zheng Ye Yang Susan G. Goodwin Doug Hahn 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2019,28(5):151-173
AbstractThe object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery. 相似文献
19.
知识的开放与平等是图书馆人文精神的内涵,文献传递服务从读者群的超地域性、文献来源的超馆藏性、读者文献获取方式的便捷性三个方面推进了图书馆人文精神的实现。 相似文献