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文章简单介绍了高校图书馆读者服务过程中的语言交际的基本原则及读者服务工作中应用几种主要的语言交际方法的体会,阐述了语言艺术在高校图书馆工作中的重要性. 相似文献
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试论学校图书馆读者服务中的语言艺术 总被引：4，自引：0，他引：4
焦平 《图书馆工作与研究》2008,(8)
图书馆工作中,有声语言艺术和非有声语言艺术的适时运用是提高图书馆员素质和服务质量不可缺少的元素,馆员运用语言艺术,能为读者营造一个宽松和谐的服务环境,增强馆员的亲和力和感召力,提高服务效率。本文探讨了有声语言和非有声语言的运用技巧,以及语言艺术在读者服务中的重要性。 相似文献
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浅谈读者服务工作人员的语言艺术 总被引：3，自引：0，他引：3
图书馆是知书识礼人士汇苹之所，应为“大雅之堂”，但个别工作人员在接待读者工作中，时有不逊之词，同读者发生争吵，甚至相互辱骂，真是有失大雅。不但损害了图书馆的声誉，而且直接影响了读者工作的正常开展。究其原因，多是互相用语不当所致，这说明了图书馆工作人员的服务语言，必须经过严格的训练，有严格的要求，才能更好地为读者服务。如何提高读者服务工作人员的语言艺术水平已是刻不容缓，在此，不揣简陋，作一初步的探讨，请同行垂正。１语言艺术是读者工作的重要工具图书馆是传播文化科学知识的场所，是一座没有围墙的社会大学… 相似文献
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随着图书馆事业的迅速发展,在为读者服务中如何运用语言艺术,已经开始为人们所重视。本文就图书馆出纳人员如何运用语言艺术,做好为读者服务工作,谈几点看法。一、语言要规范我国地域辽阔,方言复杂。图书馆是知识的宝库,整天与来自祖国四面八方的读者打交道。如果出纳人员不注意语言规范,不讲普通话,势必要闹出笑话,发生误会,影响工作效率,降低服务质量。如东北轻合金加工厂工会图书馆一位出纳人员是湖南人,平时工作热情很高,言语文雅和气,就 相似文献
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接待读者语言的艺术性●丁永（苏家屯区图书馆）注意掌握和运用接待读者语言艺术，对于读者服务工作的效果影响极大。一名图书馆工作人员如不能熟练地操纵语言，那么就不能准确无误地把信息传递给读者，就不能最大限度地满足读者的文献信息需求。为此，必须研究和掌握接待... 相似文献
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本文介绍了文明服务语言的基本原则,并通过一些事例,对读者服务工作中运用文明服务语言的艺术方法及其效果进行了论述,说明了文明服务语言艺术在读者服务工作乃至整个图书馆工作中的重要作用。 相似文献
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图书馆既是传播信息的窗口,也是存储知识的宝库。图书馆建设情况体现了我国国民素质、国民知识、国民教育水平等,因此,图书馆工作备受关注。图书馆管理人员会接待数以万计的读者,这些读者性格、需求、知识层次、人格、水平各不相同,需要图书馆馆员运用语言艺术来与毫不相同的读者沟通,在图书馆馆员日常工作中体现了语言艺术。 相似文献
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图书馆知识信息交流的语言艺术研究 总被引：6，自引：5，他引：1
“美在和谐的思想”是中国古代乐论中提出的艺术理论。论述了语言信息服务对图书馆知识信息交流所产生的深刻影响,并阐述了在图书馆读者服务工作中对其工作人员特殊的语言艺术素质要求。 相似文献
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《The Reference Librarian》2013,54(22):241-244
The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organized and work is of utmost importance. The librarian is required, as well, to appreciate and understand user needs. It is necessary to solicit the real question, which often is not the one asked. Here one requires the use of the verb, i.e., effective understanding and use of language. A single example: determining the tense of a verb to decide where or where not to seek the answer. 相似文献
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The number of Web users whose first language is not English continues to grow, as does the amount of content provided in languages other than English. This poses new challenges for actors on the Web, such as in which language(s) content should be offered, how search tools should deal with mono- and multilingual content, and how users can make the best use of navigation and search options, suited to their individual linguistic skills. How should these challenges be dealt with? Technological approaches to non-English (or in general, cross-language) Web search have made large progress; however, translation remains a hard problem. This precludes a low-cost but high-quality blanket all-language coverage of the whole Web. In this paper, we propose a user-centric approach to answering questions of where to best concentrate efforts and investments. Drawing on linguistic research, we describe data on the availability of content and access to it in first and second languages across the Web. We then present three studies that investigated the impact of the availability (or not) of first-language content and access forms on user behaviour and attitudes. The results indicate that non-English languages are under-represented on the Web and that this is partly due to content-creation, link-setting and link-following behaviour. They also show that user satisfaction is influenced both by the cognitive effort of searching and the availability of alternative information in that language. These findings suggest that more cross-language tools are desirable. However, they also indicate that context (such as user groups’ domain expertise or site type) should be considered when tradeoffs between information quality and multilinguality need to be taken into account. 相似文献
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《Library Collections, Acquisitions, and Technical Services》2003,27(1):97-105
In a newly established venture to support librarians who are working to build collections to better serve their East Asian user communities, the American Librarian Association (ALA) and the Hong Kong Book Fair (HKBF) provided funding for a group of ten U.S. academic and public librarians responsible for selecting Chinese language materials to attend the July 2001 HKBF, which in recent years has become one of the largest gatherings of booksellers in East Asia. This article discusses how international collection development is enhanced and professional librarian skills are honed through participation in organized programs such as the HKBF/U. S. Librarian Invitation Program. 相似文献
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Fredrik Karlsson Jesper Holgersson Eva Söderström Karin Hedström 《Government Information Quarterly》2012
It has been argued that user participation is important when public authorities develop e-services. At the same time there is limited research on the usefulness of existing user participation approaches in public e-service development. In this paper we, therefore, analyze how the three user participation approaches – participatory design, user-centered design, and user innovation – meet the strategic e-service goals of the EU and the US. In doing so, we identify three challenges that need to be considered when choosing among these approaches: 1) unclear user target segments can impede the fulfillment of usability and relevance goals, 2) the nature of participation can impede the fulfillment of democracy goals, and 3) lack of adequate skills can impede the fulfillment of efficiency goals. 相似文献
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《The Reference Librarian》2013,54(54):45-51
Librarians possess an enormous range of skills which lend credence beyond the traditional field of librarianship. With the overall decline in employment opportunities for librarians, it is time for them to reassess what role they can play in today's society. By examining the unique combination of skills the librarian acquires, both through on the job training and through a graduate educational program, one finds that librarians can play an essential role in working with evolving information technologies. This article touches upon one librarian's career from the traditional beginning of working in a lilxary as a library assistant to working as a service provider for libraries. It then illustrates how those skills were used to obtain a position in the home user Internet industry. 相似文献
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自我效能理论视阈的高校图书馆用户教育研究 总被引：1，自引：0，他引：1
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《The Reference Librarian》2013,54(79-80):121-155
Summary Instant messaging (IM) reference is gaining in popularity but still faces resistance. Some librarians agree with some researchers in the field of computer-mediated communications (CMC) that it can never approach the complexity of face-to-face communication, and is therefore an unsuitable medium for reference. Librarians in face-to-face reference use nonverbal communication skills such as a welcoming expression and an interested tone of voice to encourage patrons to approach the desk and discuss their topic; they also interpret the nonverbal cues of patrons. This analysis of online reference conversations shows how online skills can substitute for many of these nonverbal cues. Some skills are unique to computer-mediated communication while others involve written language skills to encourage exploration of the topic, increase clarity, demonstrate approachability and empathy, and instruct. The study illustrates communication problems and solutions using actual conversations, giving particular attention to the reference interview. 相似文献
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Transaction logs from online search engines are valuable for two reasons: First, they provide insight into human information-seeking behavior. Second, log data can be used to train user models, which can then be applied to improve retrieval systems. This article presents a study of logs from PubMed®, the public gateway to the MEDLINE® database of bibliographic records from the medical and biomedical primary literature. Unlike most previous studies on general Web search, our work examines user activities with a highly-specialized search engine. We encode user actions as string sequences and model these sequences using n-gram language models. The models are evaluated in terms of perplexity and in a sequence prediction task. They help us better understand how PubMed users search for information and provide an enabler for improving users’ search experience. 相似文献
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There are recent indications regarding the use of online public services that force the government to focus on the more refined conceptualizations digital divide research has produced. This paper addresses one of the factors that appears to be important in several conceptualizations of how to approach the digital divide; the differential possession of so-called digital skills. The problem of being short of skills becomes urgent when governments suppose that citizens are able to complete about every task on the Internet. Operational definitions for operational, formal, information and strategic skills are used to measure the Internet skills of the Dutch population at large, by giving 109 subjects nine government related assignments to be accomplished on the Internet. Subjects were recruited following a two step approach; randomly select a sample from the book/list of fixed telephony subscribers, followed by drawing a selective quota sample for the strata of gender, age and educational level. The results indicate that on average 80% of the operational skill Internet tasks, 72% of formal Internet skills tasks, 62% of the information Internet skills tasks and 22% of strategic Internet skills tasks assigned have been successfully completed. The Dutch government's expectation that every citizen with an Internet connection is able to complete the assignments following tasks the government thinks every Internet user can perform, clearly is not justified. The article provides two types of policy recommendations to change this state of affairs. Recommendations for improving government websites and for improving the skill levels of Dutch citizens are suggested. 相似文献
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