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101.
Many occupations, including librarianship, require emotional labor, which can be defined as the awareness of the emotional expressions required of a job, and the strategies used to express those emotions. To date, little research has examined emotional labor in library work, even though strong evidence exists to suggest emotional labor is a key component of many library jobs. Research on emotional labor shows that there can be positive and negative effects on individuals such as job satisfaction and job burnout. Research also shows that the negative outcomes from emotional labor may be buffered to some extent by factors such as support from the organization, or job autonomy. Individual differences such as personality traits and attitudes toward customers also impact the effects of emotional labor on employees. Because emotional labor is a critical issue in library work, and because evidence suggests positive outcomes can be fostered, there is a need to study how emotional labor is carried out in libraries, and to identify management techniques for emotional labor that will yield positive outcomes for both employees and organizations. Empirical research on emotional labor is reviewed, and a research agenda for exploration of this important construct in the field of librarianship is presented. 相似文献
102.
Large scale open-source library automation systems can increase efficiencies in bibliographic production. The implementation of such a system, Evergreen, was examined in order to ascertain whether it facilitated detection and use of library collections in Indiana public libraries. Three hundred forty-nine participants recruited from nine public libraries completed user surveys. Additionally, library server data about interlibrary loan (ILL) statistics were collected from participating libraries on a monthly basis. The self-reported user survey included questions about patron history at local public libraries, use of the previous Online Public Access Catalogs (OPACs), and use of the Evergreen OPAC for finding and accessing multiple library collections since library users could directly request interlibrary loans via the Evergreen OPAC. The findings indicate that the implementation of the Indiana Evergreen system received moderately positive ratings from the participants; the positive evaluation was primarily related to the use of the ILL function. The ILL service satisfied the participants' needs and motivated them to use the Evergreen OPAC. Benefits for Evergreen users were confirmed. 相似文献
103.
Raimo Niemelä Maija-Leena HuotariAuthor VitaeTerttu KortelainenAuthor Vitae 《Library & information science research》2012
Active use of information and the media may promote healthy aging. The everyday information behavior of older adults' is examined, and the activating role of the media thereon—that is, the use of television, radio, newspapers, magazines, and the Internet. Enactment, an evidence-based concept, is introduced as a theoretical tool that refers to the phenomenon of information and media use leading to action in concrete daily activities. The research strategy was qualitative, consisting of content analysis of semi-structured interviews of 13 retired teachers and the media diaries of 306 older adult Finns. Fifteen categories of information and media use were proposed and grouped into four forms of enactment on the basis of their temporal nature, namely, direct or indirect engagement: 1) general routines and housework, 2) healthy lifestyle, 3) cognitive tasks, and 4) interaction with others. Enactment takes place when older adults' everyday information behavior leads to observable actions, such as organizing their daily activities, preparing food, exercising and engaging in healthy activities, practicing language skills, or filling in crossword puzzles. These findings support the notion that use of information and the media can motivate older adults to stay active in life. Therefore, the concept of enactment may prove useful in gaining a better understanding of certain physical, cognitive, and social aspects of everyday information behavior and their impact on people's well-being. However, the findings should be validated in a broader population. 相似文献
104.
Chun Liu Author Vitae 《Government Information Quarterly》2012,29(1):85-97
As one of the nation's informatization strategies, the Chinese government has set up an ambitious goal to connect all the villages via broadband by the end of 2020. Lacking an explicit and systematic universal service policy, the Chinese government initially designated the major telecommunications carriers to carry out the task, which is commonly referred as “telephone service in every village project”. So far, the project is going well and all the planned deadlines are met. In addition to connections, government and business entities are developing various information services to bring timely and useful economic, educational and agricultural information to those rural residents.The primary research question of this paper is to look at whether this government-led model is sustainable in the future. The study is conducted in Sichuan, a typical western province where the divide between the urban and rural area is very prominent while, surprisingly, the agricultural informatization service in that region has gained national attention. The study shows that the lack of vision, coherent strategy and a sustainable model are the issues that need to be addressed. 相似文献
105.
Yong J. Yi Besiki StviliaAuthor VitaeLorri MonAuthor Vitae 《Library & information science research》2012
Consumer health information-seeking behavior of members of a local Korean community in Tallahassee, Florida, was explored through semi-structured interviews. Questions explored how this community assessed the quality of health information, and what cultural values influenced their understanding of its quality. Accuracy and reliability were identified as the two most valuable quality characteristics. A commercial type of webpage was considered as a negative indicator for reliability, while information described in detail or displayed reiteratively was a positive indicator. In addition to functional quality criteria, nonfunctional characteristics such as sympathy were found. Above all, findings highlighted that cultural differences limited the use of health information. Quality based selection of information is an important part of a health information seeking process. Findings can give the designers of Web-based consumer health information systems important insights into how to support evaluation of the quality of health information by consumers, and how to reduce barriers to health information seeking and use caused by cultural differences. 相似文献
106.
The outcomes of public libraries as perceived by individuals in the major areas of their lives are analyzed and the benefits as outcome types are systematized. The data are based on a representative sample of 1000 Finnish adults, ranging in age from 15 to 79. The results give a systematic account of the benefits in 22 areas of life that adults derive from using public libraries. These 22 benefits were reduced by factor analysis into three major outcome types: benefits in everyday activities, cultural interests, and career. The association of these outcome types with gender, educational levels, and age is also explored. 相似文献
107.
Victor BekkersAuthor Vitae Arthur EdwardsDennis de KoolAuthor Vitae 《Government Information Quarterly》2013
Social media monitoring is gradually becoming a common practice in public organizations in the Netherlands. The main purposes of social media monitoring are strategic control and responsiveness. Social media monitoring poses normative questions in terms of transparency, accountability and privacy. We investigate practices of social media monitoring in four Dutch public organizations. Policy departments seem to be more strongly orientated towards monitoring, whereas organizations involved in policy implementation seem to be more inclined to progress to webcare. The paper argues for more transparency on social media monitoring. 相似文献
108.
In fixed order quantity systems,uncertainty in lead time is expressed as a set of scenarios with occurrence probabilities,and the mean and variance in demand distribution are supposed to be changeable according to a known pattern.A new concept of ＂dynamic robust optimal reorder point＂ is proposed in this paper and its value is calculated as a ＂robust optimal reorder point function with respect to reorder time＂.Two approaches were employed in determining the dynamic optimal reorder point.The first is a shortage rate satisfaction approach and the second is a backorder cost minimization approach.The former aims at finding the minimum value of reorder point at each reorder time which satisfies the condition that the cumulative distribution function （CDF） of shortage rate under a given set of scenarios in lead time is greater than or equal to a basic CDF of shortage rate predetermined by a decision-maker.In the latter approach,the CDF of closeness of reorder point is defined at each reorder time to express how close to the optimal reorder points under the set of scenarios,and the dynamic optimal reorder point is defined according to stochastic ordering.Some numerical examples demonstrate the features of these dynamic robust optimal reorder points. 相似文献
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110.
Geoffrey N. Swinney Author Vitae 《Museum Management and Curatorship》2006,21(2):128-142
The shifting location of one institution within a knowledge-space that is itself dynamic is examined through a brief case-study of one of the constituent museums which, in 1985, became a part of the then newly established National Museums of Scotland. Through examination of the declared intentions of successive directors over the 151 year history of the institution successively known as the Industrial Museum of Scotland, the Edinburgh Museum of Science and Art, the Royal Scottish Museum, and the Royal Museum of Scotland, it attempts to reveal changes in that institution's perception of its own role, its corporate vision, and its sense of place within the social, intellectual and political landscape. 相似文献