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排序方式: 共有438条查询结果,搜索用时 31 毫秒
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本文通过图书馆运行ISO9001质量管理体系过程中的实践情况,阐述了读者满意度调查和分析中存在的问题以及产生问题的原因,并提出了相应的解决办法。 相似文献
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简述了高校图书馆导入ISO9000标准的意义,国内外研究现状,对基于ISO9000系列标准建立高校图书馆服务质量管理体系的步骤、开展ISO认证等几个问题进行了探讨. 相似文献
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良好的客户关系管理对于企业的生存和发展有着重要的意义,而通过客户满意度管理可以有效提升客户关系管理水平,加速企业内外部资源整合,实现顾客价值和企业价值。因此,客户满意度管理更加受到人们的重视。尤其在市场竞争激烈的今天,越来越多的企业认识到建立和实施客户满意度评价管理机制的必要性,处于服务行业的第三方物流企业同样也不例外。从ISO9001质量管理体系要求的角度来看,第三方物流企业导入并应用客户满意度来加强客户关系管理显得更为迫切。 相似文献
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《International Journal of Information Management》2014,34(4):489-516
It is important for manufacturing companies to provide a standard for product data exchange between diverse computer systems. Past attempts to develop neutral format standards for data exchange have had limited success, and have led to the development of STEP (Standard for the Exchange of Product) as a data exchange standard. The STEP standard makes it easier to integrate systems that process various product life-cycle functions, such as design, engineering, manufacturing, logistics support, and will help to facilitate concurrent engineering. The goal of this paper is to facilitate the computer-readable exchange of the product bill of materials (BOM) information for product data management (PDM). In this paper, the STEP ISO 10303-21 is implemented to share the product data information in a manufacturing environment. A structural product bill of materials is first transformed into an Excel file format, then a PDM Schema Exporter is utilized to export a BOM Excel file to a STEP Part 21 file. A C# program decodes the STEP file into BOM information to update the PDM databases in SQL server for product data management. Also, SAS code is written to generate the indented bill of materials from the BOM information, to draw a tree diagram to present an accurate structural view of a product, and to export to PDM databases for product data structural view. 相似文献
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本文从ISO9000标准的角度就如何构建体育院校学生毕业设计(论文)质量管理体系来进行探讨。 相似文献
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Siti Arni Basir John Davies Jacqueline Douglas Alexander Douglas 《Journal of Higher Education Policy & Management》2017,39(3):320-340
This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four elements – academic freedom, individualism, professionalism and collegiality. Two case studies were conducted within Malaysian universities that had been ISO 9001-certified for 5 years. At the time of this research, these two were the only universities that had certification for their entire organisation. (Most organisations gain certification for specific departments). The findings showed that academic freedom, individualism and collegiality had worked against ISO 9001 maintenance, while professionalism had influenced ISO 9001 maintenance both positively and negatively. The opposites of individualism (teamwork) and collegiality (managerialism) had supported ISO 9001 maintenance in one of the cases. 相似文献
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取得ISO9000质量管理体系认证对于企业来说意义重大。但是从目前的情况看,我国许多企业在推行ISO9000质量管理体系中还存在问题,导致质量管理体系应用失效。通过分析问题存在的原因,指出了解决的办法供企业参考。 相似文献