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1.
精心打造图书馆的服务文化 总被引：2，自引：0，他引：2
互联网日益普及的今天,图书馆服务质量要得到提高,必须具备良好的服务文化。图书馆的服务文化,是一种管理型文化,它是图书馆在为读者服务工作中形成的理念、制度规范、行为准则与组织架构的总和。图书馆服务文化的提出与发展,是图书馆事业发展到一定阶段的必然产物,是图书馆服务工作扣科学管理的客观要求。因此,必须加强对图书馆服务文化建设的研究。参考文献4。 相似文献
2.
构建适应危机管理的图书馆组织文化 总被引：3，自引：0，他引：3
组织文化和危机管理是图书馆界研究的热点。文章论述了图书馆组织文化和图书馆危机管理的内涵、研究内容,并对两种理论进行了比较。认为二者可以结合起来,共同发挥作用,提出构建具有危机管理能力的图书馆组织文化,从精神层、制度层、物质层提出了一些将图书馆危机管理思想融入图书馆组织文化的途径和策略。 相似文献
3.
Maggie Farrell 《图书馆管理杂志》2019,59(2):193-201
Leadership language communicates more than words. Leaders are able to use the power of language to not only articulate an organizational vision but to create excitement and support around that vision. Library leaders can model organizational values through speech strengthening a written policy into practice. Organizational culture is difficult to change but leaders can counter negative and deceptive messages into productive statements that help employees move forward to understand and embrace library strategic goals. How a leader chooses to use language to articulate a vision, advance organizational values, and to change organizational culture is critical. Ignoring language opportunities will hinder not only leader success but organizational success as well. 相似文献
4.
法律图书馆的使命可以被用来表达价值观、目标及行为策略,准确表达特定的图书馆独特的愿景。文章综述了美国一些知名大学法律图书馆的使命,期望对我国法律图书馆以及其它专业图书馆有一定的借鉴意义。 相似文献
5.
Social media technologies have begun to enter the governmental workplace as tools to accomplish improved public service and engagement. Widespread recognition of the potential of social media technology for achieving public outcomes does not match our understanding about how and why specific tools are being used for specific purposes. This paper makes use of newly collected national survey data from local government managers in five different agencies to address the questions: which social media tools are being used, for which tasks or purposes; and what organizational characteristics influence the coupling of task and technology. Findings reveal patterns of social media tool application for particular purposes, although organizations do not all use social media tools in the same way. Moreover, regression analysis shows that different organizational factors – work characteristics, innovativeness, technology and management capacity and stakeholder influence – predict each of the four technology–task couplings — social media for dissemination, social media for feedback on service quality, social media for participation, and social media for internal work collaboration. This study demonstrates that social media tools are not a monolithic group and calls for greater research attention to the complex interactions among social media technology, task and organizational context. 相似文献
6.
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
7.
《Library Acquisitions: Practice & Theory #》1995,19(4):439-444
The Cataloging Services Department at Widner Library, Harvard College, was restructured into teams in mid-1993. Two types of training for staff were implemented. This paper discusses the new organizational culture based on the library's vision statement, the Group Process Training and Functional Training modules, the working assumptions, and the strengths and weakness of each training module. 相似文献
8.
技术准备度对移动图书馆服务质量的影响机制研究 总被引：1，自引：0，他引：1
[目的/意义]针对新信息环境下移动图书馆服务质量的问题,建立技术准备度(TR)对移动图书馆服务质量影响的中介模型,引导图书馆更好地开展移动信息服务,提高服务质量。[方法/过程]引入感知有用性和感知易用性作为中介变量,分析TR与PU、PEU、移动图书馆服务质量间的作用关系并构建研究模型,通过分析调研数据对其进行实证检验。[结果/结论]结果表明,感知有用性和感知易用性在乐观主义和不安全感对移动图书馆服务质量影响机制中起中介作用;感知易用性在创新精神和不舒适感对移动图书馆服务质量影响机制中起中介作用;驱动型因子对移动图书馆服务质量的影响比抑制型因子更显著。 相似文献
9.
信息共享空间:意蕴、构成与保障 总被引：25，自引：1，他引：24
从信息共享空间(IC)的概念出发,认为信息共享空间的核心是通过整合、协调相关资源,为学习者、交流者、创作者和研究者在同一个平台上获取信息资源和提高信息素养而提供的一种特定空间,实质上体现了空间共用、资源共用的一站式信息服务思想;认为IC的构成因素包括馆外空间、馆内空间和组织管理空间等三个方面;指出要实现IC须有实体空间、软硬件设备、信息资源和组织管理等方面的保障。 相似文献
10.
Stephanie Fulton Donna S. Gibson Jan Orick Ann Marie Clark 《Medical reference services quarterly》2019,38(1):87-96
The primary goal of this project is to understand how each National Cancer Institute-designated cancer center library, and all libraries that support cancer research, function within their institutions. Through an in-depth survey focused on three major areas (staff, content and tools procurement, and user services), the research team hopes to determine how a cancer-centric library can be successful in supporting quality patient care, research excellence, and education. Additionally, the survey will examine the necessary minimum staffing levels for librarians and information professionals based on organizational size and degree of research focus. The survey will seek out the new skills librarians will need to deliver optimal services. The survey will also explore how content libraries purchase reflects and maps to constituents’ current medical and research activities. Libraries within a research intense environment have a responsibility to align with researchers and health care professionals to provide resources and services that support their workflows. Cancer libraries need to be attuned to their institutions’ missions, whether that includes excellent patient care, research endeavors, or cutting-edge educational programs. The information gathered from the survey will provide data for this research team to define the vision and standards of excellence for a cancer specialized research library. 相似文献
11.
Maria Koloniari Eftichia Vraimaki Kostas Fassoulis 《The Journal of Academic Librarianship》2018,44(6):793-804
Knowledge management (KM) and innovation have been recognized as critical success factors for libraries since 1990s and 1980s, respectively; however, neither is easily achieved. In this context, the current study aims to explore – using structural equation modeling – the extent to which various organizational, technological, and personal factors influence the creation of new knowledge and innovation in academic libraries. More specifically, vision and goals, culture, and structure (formalization and centralization) are explored in terms of organizational factors; IT support is examined in the technological context; and human resources skills and perceptions toward KM are investigated in terms of personal factors. For the collection of primary data a structured questionnaire was developed and distributed electronically to Greek academic library personnel. The final sample comprised 312 professionals from 28 libraries. Results indicate that a visionary leadership facilitates the creation of new knowledge through fostering a culture of collaboration, trust, and learning, providing opportunities for taking initiatives, and creating the appropriate technological environment. All these help libraries develop innovative services, thus responding more quickly and effectively to their changing external environment. Most importantly, library leaders should focus on building a common vision that will guide necessary practices and changes for innovation to be achieved. 相似文献
12.
13.
图书馆学学术创新的研究,旨在促进图书馆学学术的健康发展。论文一方面从学理上分析了图书馆学学术创新的内涵和原则,其原则体现在新颖性、科学性、系统性和批判性四个方面。另一方面从实践的角度探讨了图书馆学学术创新的实现,涉及创新思维、技法、环境、人才等因素。图书馆学学术创新对图书馆事业的发展有着深远的影响,为图书馆事业的可持续发展提供了动力基础。 相似文献
14.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
15.
Xiaoai Ren 《Public Library Quarterly》2013,32(1):46-67
This research revisited the conditions for establishing and funding public library systems in New York State Education Law and the Regulations of the Commissioner of Education, examined public library systems' organizational mission statements, and analyzed the public library systems' 2007–2011 five-year Plans of Service and 2008–2009 annual reports. The study found that public library systems in New York State generally provide services following the instructions in the state law and regulations and in their mission statements, although there are wide-ranging variations of actual service activities among public library systems based on their organizational and demographic characteristics. 相似文献
16.
This research explores the relationship between employees’ disposition and several important job attitudes. Dispositional affect is a personality trait that describes people's emotional responses to situations. This study explored how affective disposition influences the job attitudes of work engagement, organizational commitment, and job satisfaction. Data were collected from a sample of librarians, and the results show that affective disposition strongly predicted the three job attitudes in the expected directions. The findings contribute to knowledge of the role of personality in the workplace and provide guidance for library managers on how best to facilitate positive job attitudes. 相似文献
17.
Pradeepa Wijetunge 《International Information and Library Review》2013,45(4):212-223
Sri Lanka has a long history and culture of storytelling but the use of stories for transferring tacit knowledge is absent. This paper is the first to examine the application of orgnisational stories as a method of tacit-knowledge transfer management tool in the library domain.The study had two objectives; 1) To explore the potential of storytelling to transfer tacit knowledge from the Librarian to the junior executives. 2) To examine whether captured stories serve the pursuit of knowledge by the junior executives. Two research questions were formulated to achieve these objectives. The first research question (RQ1) How can the tacit knowledge of a retiring senior executive be captured through stories? was framed and addressed to achieve objective one and the second research question (RQ2) Can the captured “stories of work” benefit knowledge workers in their pursuit of tacit knowledge? was framed and addressed to achieve objective two. The study was based on primary data collected from the Librarian and executive staff of the Library by means of two Interview Schedules and the entire study was underpinned by an extensive review of research literature related to organizational storytelling. Qualitative as well as quantitative methods were used to analysis and interpretation data.The findings of the study proved in response to RQ1 that organizational stories can be captured using a six-step process and a story capturing model which could be used by the other researcher emerged from the research. Nevertheless, findings also established that the comprehensiveness of the tacit knowledge that could be captured through stories would depend on the degree of confidentiality of the contents of the stories. Therefore all stories could not be recorded as they are told. Responding to RQ2 the findings proved that, captured “stories of work” can be used for the benefit of knowledge workers in their pursuit of tacit knowledge.Based on these findings it was recommended that, the library should take initiatives to exploit the already prevailing habit of organizational storytelling in the library as a method of transferring tacit knowledge in a deliberated manner and for this several activities were recommended.The findings were based only on a single case, in a single organization carried out during a six-month period, within the boundaries of a specific organizational and social culture. Therefore additional case studies would be necessary to test the validity and reliability of the story capturing model.This research is the first of its kind carried out in the library domain of Sri Lanka. Therefore it provides significant insights on which future researchers can build their studies. 相似文献
18.
Pradeepa Wijetunge 《International Information and Library Review》2012,44(4):212-223
Sri Lanka has a long history and culture of storytelling but the use of stories for transferring tacit knowledge is absent. This paper is the first to examine the application of orgnisational stories as a method of tacit-knowledge transfer management tool in the library domain.The study had two objectives; 1) To explore the potential of storytelling to transfer tacit knowledge from the Librarian to the junior executives. 2) To examine whether captured stories serve the pursuit of knowledge by the junior executives. Two research questions were formulated to achieve these objectives. The first research question (RQ1) How can the tacit knowledge of a retiring senior executive be captured through stories? was framed and addressed to achieve objective one and the second research question (RQ2) Can the captured “stories of work” benefit knowledge workers in their pursuit of tacit knowledge? was framed and addressed to achieve objective two. The study was based on primary data collected from the Librarian and executive staff of the Library by means of two Interview Schedules and the entire study was underpinned by an extensive review of research literature related to organizational storytelling. Qualitative as well as quantitative methods were used to analysis and interpretation data.The findings of the study proved in response to RQ1 that organizational stories can be captured using a six-step process and a story capturing model which could be used by the other researcher emerged from the research. Nevertheless, findings also established that the comprehensiveness of the tacit knowledge that could be captured through stories would depend on the degree of confidentiality of the contents of the stories. Therefore all stories could not be recorded as they are told. Responding to RQ2 the findings proved that, captured “stories of work” can be used for the benefit of knowledge workers in their pursuit of tacit knowledge.Based on these findings it was recommended that, the library should take initiatives to exploit the already prevailing habit of organizational storytelling in the library as a method of transferring tacit knowledge in a deliberated manner and for this several activities were recommended.The findings were based only on a single case, in a single organization carried out during a six-month period, within the boundaries of a specific organizational and social culture. Therefore additional case studies would be necessary to test the validity and reliability of the story capturing model.This research is the first of its kind carried out in the library domain of Sri Lanka. Therefore it provides significant insights on which future researchers can build their studies. 相似文献
19.
组织文化与文化塑造——图书馆管理的视角转换 总被引：29，自引：0，他引：29
图书馆组织文化表现在三个方面,即物质环境、内部人际关系、价值观念和思维方式。图书馆组织文化要从共同目标、职业精神和职业道德着手设计。图书馆组织文化的培育是一个长期奋斗的过程。参考文献3。 相似文献
20.