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1.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

2.
《The Reference Librarian》2013,54(79-80):267-279
Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.  相似文献   

3.
Abstract

Geospatially referenced data is gaining popularity as a format for primary data in business, but few business libraries offer GIS services. This paper can be used as a guide for business librarians seeking to implement GIS services for patrons. First, a brief introduction to GIS is presented. Then, major implementation issues are highlighted and literature sources are presented for each. Discussions include the incorporation of GIS education into business curricula, GIS software choices, and WWW sources of geospatially referenced data sets and information. Finally, suggested readings are included in the appendix.  相似文献   

4.
Abstract

Increased use of geographic information systems on college and university campuses has prompted libraries to ask the question: Where and how can libraries fulfill these digital needs? This paper describes the actions taken by the Syracuse University Library to implement GIS and geo-spatial data services to the University community. Discussion will focus on the planning, administration, public services, collection development, and management issues pertaining to a networked multi-Station GIS lab.  相似文献   

5.
Abstract

Purpose: This study was conducted to investigate the use of web-based information services in university libraries in Kerala, India.

Design/methodology/approach: A survey method was used for the collection of data. The questionnaire method was used to collect data for the study. The study was conducted among the research scholars of four selected universities in Kerala, India.

Findings: This study has analyzed the services and resources in the libraries which are provided through the medium of the internet and also the usage patterns of web information services by the scholars of the selected universities. The analysis reveals that most of the university libraries have implemented web-based information services. However, the extent of usage is not to the expected level and this is due to the lack of sufficient awareness about the usage methods of web resources and services. With the help of proper user education and training programs, the present situation can be ameliorated. The findings of this study can be helpful to the authorities to improve the services in the libraries.

Originality/value: Proper use of library resources is essential for scholars to bring forth productive research outputs. This study provides recommendations for enhancing web-based services in university libraries in Kerala to provide better services to the users.  相似文献   

6.
ABSTRACT

In the 1990s, electronic reserves services rapidly developed in academic libraries following the emergence of the Internet, particularly the World Wide Web, as an information delivery tool. Because similar technologies are used to develop and access digital libraries and electronic reserves, the implications for the evaluation of electronic reserves go beyond traditional service satisfaction levels. User responses to electronic reserves are an indicator of the acceptance and technical challenges of digital libraries. As we examine user reactions, inferences can be made on such topics as user technical skills, institutional networking infrastructure and the electronic communication process in instruction. These inferences give us greater insights into the future use, satisfaction level and technical demands in the use of digital libraries.  相似文献   

7.
ABSTRACT

The achievement of social justice, which implies the development of collections and the design of services for different user groups, is an objective present in the mission of public libraries. Since the 1950s, Croatian public libraries have been continuously developing collections and services for different user communities. However, one user community has remained largely unrecognized – LGBTIQ people. Therefore, the aim of the research presented in this paper is to examine the importance of the role of public libraries in the life of the LGBTIQ community in the Republic of Croatia. With a sample of 259 respondents, information behaviors, attitudes and experiences of LGBTIQ people in relation to public libraries have been examined via an online survey. In particular, this study explored the extent to which members of public libraries differ from non-members. The obtained results should contribute to a better understanding of the information needs and behavior of members of sexual minorities and help bring this group of users closer to (Croatian) public libraries by ensuring that libraries more adequately respond to their needs.  相似文献   

8.
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9.
ABSTRACT

This article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction.  相似文献   

10.
Abstract

As the Government Printing Office completes its transition to an electronic distribution system for government information, reference services within the Federal Depository Library Program (FDLP) are changing as well. In addition to meeting new user needs and using new resources to do so, many government information librarians find themselves working in new environments within their libraries. Throughout the 1990s, many FDLP institutions reorganized reference services in order to provide government information assistance at the library's main reference service point. This article reports the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services, the process and success of reorganizing within these libraries, and the pros and cons of these service arrangements.  相似文献   

11.
《The Reference Librarian》2013,54(67-68):29-40
Summary

Academic libraries now provide reference service for the remote user in at least two ways: by the telephone and by electronic mail. The remote user at a computer workstation, however, may not have access to a telephone and may be poorly served by the asynchronous nature of electronic mail. New technologies and collaborative software for serving remote users in real-time such as Internet chat, paging and instant messaging, whiteboard, application sharing, and audio and video conferencing offer new possibilities for remote access to reference services. In this article we review these technologies and report the results of a trial project at Temple University. The results are promising for real-time reference services.  相似文献   

12.
During the past five years, libraries engaged in GIS services have encountered challenges and opportunities related to partnerships, staffing and management, user education, and data access.Many avenues exists for expanding both the scope and depth of these services to meet the user community's needs.  相似文献   

13.
Abstract

Usability and user experience are an important factor in the overall value of products and services offered by law libraries. User experience evaluation tools can help librarians make better decisions for their users when choosing databases to purchase or subscribe to, designing a library website, or selecting and implementing discovery layers. This article describes an array of evaluation tools and discusses how and when they can be implemented in the law library context.  相似文献   

14.
Abstract

While scholarship has addressed issues around serving international students in U.S. libraries, until recently, relatively little attention has been directly focused upon the library needs of specific ethnic groups. This study surveys 83 Chinese students and scholars after they returned from studying at universities in the United States to measure and document their satisfaction with the academic library services and resources they used during their study abroad. Results of the survey are analyzed with the goal of benchmarking and improving services for this growing academic library user population in the United States.  相似文献   

15.
Summary

Today's libraries-academic, research, public, and elementary and secondary schools-are in the midst of an extended period of unprecedented change and adjustment. Having never been static organizations, they have existed within and responded to changes in the communities they exist to serve. Computerization, electronics, and telecommunications have resulted in the alteration of almost every function performed in libraries today. The reference services extended by these libraries are no different. In keeping with their missions and goals, they must adopt and incorporate the new information technology now as well as the year 2000 and beyond. Problems and challenges which must be solved and met are discussed. There is no doubt that the library user will benefit as services are expanded to include among other innovations: services expanded beyond the walls of the library and its physical collection, interactive face-to-face teleconferencing with information specialists, and machines utilizing artificial intelligence which assist in identifying and locating information.  相似文献   

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18.
ABSTRACT

Outreach services provided by rural public libraries are crucial to fulfilling their mission to provide information access to the widest array of user groups. Particular socioeconomic and geographic factors in rural areas present challenges of access to information resources, yet there exists only a limited amount of published scholarly work examining outreach services provided specifically by rural public libraries. This case study of outreach services to elder users offers contextual evidence for the centrality of social equity and access to the larger work of rural public libraries. Primary data were collected through four semi-structured focus group meetings conducted with elder users of the agency’s outreach services as well as through narrative interviews with six agency staff members. Principal findings showed that elder users had particular information needs related to entertainment and intellectual stimulation, challenges of transportation, and a limited access to technology and internet service. WCPL outreach services were found to positively impact the lives and general well-being of elder users by providing vital social and community connections and serving as a key link for elder users to an institution understood to be central to the life of the community in general.  相似文献   

19.
Abstract

A growing yet unresolved problem in access services today is controlling user access to resources in a networked environment. This paper describes the history of network authentication, explores the issues involved in selecting an authentication method, discusses the benefits and drawbacks of the various methods, identifies efforts by some integrated library services vendors and academic institutions to address this problem, and makes recommendations for selecting an authentication scheme for a college library. The discussions are based in part upon the results of a survey conducted with California community college libraries, various integrated library system vendors, and online resource companies. Technical terms are defined in a glossary.  相似文献   

20.
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