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1.
This paper proposes a strategic model for assessing the coherence between companies’ knowledge strategies and their business strategies as well as in their competitive and organisational contexts. In analysing knowledge management literature, we locate three principal strategies: (1) knowledge development (internal or external), (2) knowledge sharing (codification or personalisation) and (3) knowledge exploitation (internal or external). We then position the three strategies and six related policies in the context-content-process dimensions of Pettigrew's model to create a useful framework for strategic analysis and a model to assess the coherence of companies’ knowledge strategy. The model can be used to evaluate how an existing knowledge strategy aligns with a company's characteristics and to formulate and implement a coherent knowledge strategy based on the current competitive environment, organisational context and business strategy. 相似文献
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This paper presents a case study of the management and operation of the Paris taxi cab service (Taxis Parisiens), which is one of the world's largest and most complex public transport operations. The method adopted is to consider the taxi cab service as a set of processes forming a knowledge value chain, which forms the basis of a continuous learning cycle. The case study investigates the management and operation of the Taxis Parisiens community by analysing the corresponding practice along the knowledge value chain. This is achieved by identifying the roles of the main stakeholders associated with the Taxis Parisiens community, discussing current licensing and examination processes, considering the potential use of Information Technology and making recommendations for improved knowledge management practices. 相似文献
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This study was interested in determining whether ethnicity-based cultural differences affected knowledge usage in today's multicultural organizations. Our empirical study uses a psychology-based approach to measure what we refer to as implicit managerial knowledge of Information and Communication Technology (ICT) workers within three Australian organizations. The research instrument captures responses to various ICT workplace scenarios in order to determine and compare the different ways in which people make use of the implicit knowledge they use to manage themselves and others. Using the culture-based literature to assist with interpretation of the data, we have identified a number of themes and their characteristics and brought these together to provide a comprehensive model for understanding cultural influences. This model can be used to better appreciate why and perhaps anticipate how an individual's implicit managerial knowledge will be used in responding to everyday workplace situations. Such an understanding will assist organizations to develop appropriate and effective knowledge management strategies. 相似文献
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Llewellyn C.M. Tang Yuyang Zhao Simon Austin Mansur Darlington Steve Culley 《International Journal of Information Management》2010
In the emerging digital economy, the management of information in aerospace and construction organisations is facing a particular challenge due to the ever-increasing volume of information and the extensive use of information and communication technologies (ICTs). This paper addresses the problems of information overload and the value of information in both industries by providing some cross-disciplinary insights. In particular it identifies major issues and challenges in the current information evaluation practice in these two industries. Interviews were conducted to get a spectrum of industrial perspectives (director/strategic, project management and ICT/document management) on these issues in particular to information storage and retrieval strategies and the contrasting approaches to knowledge and information management of personalisation and codification. Industry feedback was collected by a follow-up workshop to strengthen the findings of the research. An information-handling agenda is outlined for the development of a future Information Evaluation Methodology (IEM) which could facilitate the practice of the codification of high-value information in order to support through-life knowledge and information management (K&IM) practice. 相似文献
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The social question and answer (Q&A) community provides people with an effective tool to obtain high-quality information. From the perspective of reciprocal determinism and value co-creation, this study aims to investigate the formation mechanism of high-quality knowledge in the community. We develop a model to investigate how cognitive factors and community technological factors influence users’ knowledge co-creation behavior, thereby influencing knowledge quality in the community. A survey of 382 knowledge contributors in a social Q&A community shows that knowledge self-efficacy, topic richness, personalized recommendation, and social interactivity have a positive impact on users' knowledge sharing and integration behavior, which subsequently affect the community’s knowledge quality. Moreover, users' ratings moderate the influence of knowledge sharing on knowledge quality. This research demonstrates the synergistic effect of people and technology in knowledge co-creation, thus advances literature about value co-creation and content quality in online communities. 相似文献
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PAIRASH THAJCHAYAPONG HEINRICH REINERMANN SEYMOUR E. GOODMAN G. RUSSELL PIPE 《The Information Society》2013,29(3):265-286
This forum presents Thailand's National Information Technology (IT) Plan and comments on the plan by three international experts: Seymour Goodman, Heinrich Reinermann, and G. Russell Pipe. The plan, which was prepared for Thailand's National IT Committee by the National Electronics and Computer Technology Center, is striking for its explicit consideration of social as well as economic goals in its specific objectives and implementation proposals. Agenda item 1 of the plan is to ''Invest in an Equitable Information Infrastructure: To Enhance Human Ability and Enhance Life Quality.'' Implementation of the plan is proceeding well, although somewhat more slowly than anticipated, and support for the original goals and objectives remains strong. 相似文献
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Fernando E. García-Muiña Eva Pelechano-Barahona José E. Navas-López 《The Journal of High Technology Management Research》2009,20(2):131-144
The current study analyzes the processes involved in obtaining technological innovations. Conclusive results are lacking in the literature, so this work defines and empirically tests a model of the relations between the firm's innovative capacity and the different ways of accumulating knowledge and the decision whether or not to codify it. Also, the model takes into account whether the innovations obtained are radical or incremental.The empirical study uses a sample of Spanish biotechnology firms, and the results show that accumulating knowledge using internal sources and not codifying it significantly improves the firm's capacity to develop radical innovations. The results also show that knowledge codification speeds up the development of incremental innovations. The relation between incremental innovations and the sources of knowledge is not so clear, although the results suggest the possible existence of a nonlinear relation between the two variables. 相似文献
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知识管理策略与组织知识水平关系研究——探索式与利用式学习的视角 总被引：3，自引：0，他引：3
本文从探索式学习和利用式学习的角度出发,运用计算机仿真模型,研究组织知识编码和个性化知识管理策略在不同内外环境下对组织知识水平的影响。研究表明,在组织内外环境稳定的情境下,组织知识编码策略能够快速提高组织知识水平,个性化策略则能提高组织长期知识水平;当组织有人员流动时,采用知识编码策略可以使组织知识水平与人员流动率的关系呈倒U型结构,而组织实施个性化知识管理策略时,组织知识水平负相关于人员流动率;在外部环境变动情况下,个性化策略比编码策略保持更好的组织知识水平。 相似文献
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《International Journal of Information Management》2014,34(6):770-779
Project-based organizations (PBO) are nowadays widespread in almost all the activity sectors. This type of organizations poses complex problems for information and knowledge management due to the fragmentation and lack of uniformity of organizational structures, processes, practices, and technologies. The ineffectiveness of knowledge sharing over time, between project teams, is perhaps the most prominent issue that PBO must deal with. This strongly affects organizational learning, which seems to under-deliver value to PBO. Therefore, relevant knowledge is trapped in an “informational limbo” out of reach, not being capitalized for the organization. This is particularly true in research and development (R&D) institutions, where knowledge sharing can be hindered by conceptual misunderstandings resulting from different disciplines, cultures and ways of working of project participants. This paper addresses such issues by analyzing, in a comprehensive way, how information and knowledge management can better suit project team's needs and at the same time improve organizational learning. An ethnographic study, based on immersed participant observation, is performed at a Portuguese R&D Institute, in order to understand the link between the way information is managed in a project and how people interact and learn by sharing knowledge between projects. Results provide a set of enterprise information management (EIM) recommendations. Findings also suggest that a PBO-wide EIM strategy, balancing knowledge codification and personalization mechanisms, is a feasible solution to overcome the problems of knowledge sharing in PBO. 相似文献
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《International Journal of Information Management》2017,37(6):726-734
The activities in our current world are mainly supported by data-driven web applications, making extensive use of databases and data services. Such phenomenon led to the rise of Data Scientists as professionals of major relevance, which extract value from data and create state-of-the-art data artifacts that generate even more increased value. During the last years, the term Data Scientist attracted significant attention. Consequently, it is relevant to understand its origin, knowledge base and skills set, in order to adequately describe its profile and distinguish it from others like Business Analyst. This work proposes a conceptual model for the professional profile of a Data Scientist and evaluates the representativeness of this profile in two commonly recognized competences/skills frameworks in the field of Information and Communications Technology (ICT), namely in the European e-Competence (e-CF) framework and the Skills Framework for the Information Age (SFIA). The results indicate that a significant part of the knowledge base and skills set of Data Scientists are related with ICT competences/skills, including programming, machine learning and databases. The Data Scientist professional profile has an adequate representativeness in these two frameworks, but it is mainly seen as a multi-disciplinary profile, combining contributes from different areas, such as computer science, statistics and mathematics. 相似文献
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This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchers’ search for relevant studies; and to propose areas for future studies within this area. In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The review results suggest that motives, critical success factors, implementation status, and benefits are the most frequently studied areas, and that each of these areas would benefit from further exposure. 相似文献
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《The Journal of High Technology Management Research》2001,12(1):139-165
This paper develops four categories of knowledge management strategies used by multinational corporations (MNCs). Codification strategies involve the transformation of tacit knowledge into explicit knowledge in order to facilitate flows of organizational knowledge. Tacitness strategies keep organizational knowledge tacit in order to prevent flows of knowledge to competitors. Focused knowledge management strategies regulate knowledge flows by controlling the degree to which knowledge is encoded in forms that match the information intensity and ambiguity of their knowledge. Unfocused knowledge management strategies attempt to regulate knowledge flows by controlling the overall level of codification of knowledge without special consideration of the capabilities of specific forms of codification. Empirical analyses of the effects of these strategies on subunit performance in a sample of US and Danish subsidiaries suggest that the focused strategies are superior to the other strategies. Our results also indicate that different kinds of organizational knowledge require matching forms of codification in order to increase performance. The results give rise to a nested contingency model of knowledge management. 相似文献
14.
Potential for the use of mobile wallet is enormous and it is drawing attention as an alternative mode of payment worldwide. The present research aims to provide important insights into the TAM (Technology Acceptance Model) and UTAUT2 (Unified Theory of Acceptance and Use of Technology) models. This study develops a conceptual model to determine the most significant factors influencing user's intention, perceived satisfaction and recommendation to use mobile wallet. The research model included 206 responses from an online and manual survey in India. Our study tested the moderating effect of innovativeness, stress to use and social influence on user's perceived satisfaction and recommendation to use mobile wallet services. We found that ease of use, usefulness, perceived risk, attitude, to have significant effect on user's intention, which further influenced user's perceived satisfaction and recommendation to use mobile wallet services. We also determined the significant moderating effect of stress to use and social influence on user's perceived satisfaction and recommendation to mobile wallet services. This study provides an integrated framework for academicians to measure the moderating effect of psychological, social and risk factors on technology acceptance. It can also help practitioners by identifying important factors affecting user's decision, which further affects user's perceived satisfaction and recommendation to use mobile wallet services. 相似文献
15.
The creation of expert systems is one way in which knowledge is codified. In creating an expert system, in general there are three aspects to the codification process: creating a model of the knowledge to be codified; creating the language in which to express the model; and writing messages representing the knowledge in that language. These aspects have different relative importance in different contexts. Referring to four case studies, the paper argues further that codification through creating expert systems is not uniformly successful and part of the variation has to do with the nature of the knowledge, or intellectual process or activity being codified, and the difficulty in creating the model. Activities with fixed goals and linear processes lend themselves very well to this form of codification. Processes of categorization and analogy, such as fault detection and repair, are partially successful, tending more often to create systems for experts. Processes involving balancing conflicting goals have, to date, tended to be unsuccessfully codified. These process types involve knowledge or understanding at deeper and deeper levels of abstraction of the overall processes and overarching goals. The more abstract and less concrete the knowledge involved in the task, the more difficult it is to codify it. 相似文献
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Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process 总被引：1，自引：0，他引：1
Danile Bnzech Gilles Lambert Blandine Lanoux Christophe Lerch Jocelyne Loos-Baroin 《Research Policy》2001,30(9)
This paper looks at the role played by the ISO 9000 registration process in contributing to the knowledge codification within the firms. The ISO 9000 standards concern the way a company should elaborate a quality system by providing guidelines and models. They are considered as a code, i.e. a common language, which leads to communication and industrial relationship. This paper focuses on how this code might be used within the firms to enhance knowledge codification. It explains the standards implementation process by studying the three steps needed to complete codification within the firm: (1) the starting point of the implementation; (2) the subject of the codification, that means the material and behavioural characteristics of the production process; (3) the impact of the ISO 9000 implementation on knowledge accumulation within the firm. This paper addresses the fact that the ISO implementation is related to knowledge codification through a learning process, which includes both individual and collective knowledge conversions. 相似文献
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个体二元行为的心理认知基础一直学界期待解释的重要问题。基于“特质-环境-行为”交互作用框架，实证检验了研发创新人员的二元心智模式作为一种高阶变量构成在特定网络环境下对其二元创新行为的影响。采用结构方程模型和阶层分析法，对71家中高科技企业的463名研发人员进行了问卷调查，发现由自我效能、互惠信念和创新思维交互作用产生的二元心智模式正向激励员工二元创新行为。回归分析显示员工关系网络的知识异质性正向调节二元心智模式对探索式创新行为的影响、负向调节对开发式创新行为的影响。通过高阶因子模型印证了二元心智模式的理论价值；最后探讨了用心智模式解释个体二元性心理认知基础的充分意义。 相似文献
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In the age of digital networks and databases, gathering data is no longer a differentiating attribute. Instead, the onus is upon creating knowledge and codifying it into the organizational routine. The central theme of this paper is to offer a systematic knowledge codification routine that embodies specific agent attributes and best re-engineering practices. The knowledge process re-engineering schema is proposed as a routine comprising extraction, transformation, and loading to encompass seeking knowledge inputs, converting them based on context, and codifying knowledge for organizational reuse. Using the organization as the primary unit of analysis, the scope of our discussion explicates an agent-mediated process re-engineering model of knowledge creation and codification. The proposed re-engineering captures the synthetic transformation of data into information, information into explicit knowledge, the use of explicit knowledge as an input to tacit knowledge, and the codification of tacit knowledge into explicit knowledge in an attempt to shift the ownership and control of knowledge from the individual to the organization. 相似文献
20.
This paper presents an approach aimed at creating business ontologies for knowledge codification in company. It is based on the principles of ontological engineering and cognitive psychology. Ontologies that describe the main concepts of knowledge are used both for knowledge creation and codification. The proposed framework is targeted at the development of methodologies that can scaffold the process of knowledge structuring and orchestrating for better understanding and knowledge sharing. The orchestrating procedure is the kernel of ontology development. The main stress is put on using visual techniques of mind mapping. Cognitive bias and some results of Gestalt psychology are highlighted as a general guideline. The ideas of balance, clarity, and beauty are applied to the ontology orchestrating procedures. The examples are taken mainly from the project management practice. The paper contributes to managerial practice by describing the practical recommendations for effective knowledge management based on ontology engineering and knowledge structuring techniques. 相似文献