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1.
《Government Information Quarterly》2014,31(4):584-595
Albeit e-government has seen a steady growth, it can still benefit from a better user engagement, and usability and credibility are believed to be among the factors that influence such engagement. This paper presents an empirical study that evaluates the usability and credibility of current e-government websites and looks at user performance while using these websites. The study is based on a heuristic evaluation which aims to capture users' perception of usability and credibility. Our results show a close correlation between usability and credibility, as e-government websites with a high usability were perceived as having higher credibility, and vice versa. A number of usability and credibility weaknesses were identified on our sample of e-government websites. 相似文献
2.
Scenario evaluation of municipal Web sites: Development and use of an expert-focused evaluation tool
《Government Information Quarterly》2006,23(2):191-206
Municipal Web sites are a prominent product of e-government initiatives worldwide. The Internet is becoming increasingly important in the communication between local governments and citizens, which makes the usability of municipal Web sites a critical factor in government–citizen communication. A current approach to ensure the quality of municipal Web sites is by means of expert evaluation. Various studies, however, have shown that communication professionals cannot adequately predict the problems Web users will experience. In this article, the possibilities are explored of a new expert-focused approach for evaluating municipal (and other government) Web sites, which helps experts to focus on users' needs. A scenario evaluation method was developed and used to evaluate fifteen municipal Web sites. The method involves presenting experts with realistic usage scenarios, combined with limited sets of user characteristics and evaluation criteria. The scenario evaluation method and its underlying principles are discussed, and preliminary findings about the method's strengths and weaknesses are presented. 相似文献
3.
《Government Information Quarterly》2018,35(1):50-60
Emergency Management Agencies (EMAs) in the U.S. operate at federal, state, and local levels, each with a common purpose “to prepare for, prevent, respond to, recover from, and mitigate the effects of incidents” (Homeland Security, 2008). As Homeland Security (2008) explains, local EMAs (LEMAs) lay the groundwork for prevention and other activities, coordinating with nearby LEMAs and local entities, including private and non-governmental organizations. LEMAs have been studied little; most research on online LEMAs and State Emergency Management Agencies (SEMAs) has been limited to website content, providing an incomplete picture of how they provide online service to the public. Bertot & Jager argue that functionality, usability, and accessibility are critical elements in evaluating e-government, noting that if users cannot get to or find the content, the content becomes irrelevant. This study contributes to addressing this gap by evaluating Alabama LEMA websites, based on a combination of content rubrics used in prior EMA studies and usability heuristics, factors that can affect user trust, and thus a site's usefulness. It also looks at how Alabama LEMAs are using social networking on their websites. 相似文献
4.
《Government Information Quarterly》2014,31(4):669-680
The healthcare.gov website, popularly called the Obamacare website, was off to a rough start. Although infrastructure issues received a great deal of media attention, the site has had its fair share of interface design problems. Drawing on the usability guidelines on the government site of usability.gov, we developed a survey instrument that comprised 16 dimensions to form overall usability. Based on a survey of 374 citizens, we found that usability strongly predicted citizen satisfaction with the website and intention to use the website. Six out of the 16 dimensions of usability emerged as significant in driving overall usability perceptions. In addition to key theoretical implications for e-government and usability research, our work offers practical implications for the healthcare.gov website and e-government web applications in general. 相似文献
5.
《Public Library Quarterly》2013,32(4):45-56
Data from a 1992 survey of compliance by Ohio public libraries with state standards were used to examine relationships between achievement of a planning standard and each of 22 size variables. Significant but. weak correlations were found between planning scores and population of the service area, volumes per capita, number of ALA/MLS employees per capita, interlibrary loans to the library, and interlibrary loans from the library. Findings suggest that library size as traditionally measured may not have a substantial influence on a library's capacity to engage in long range planning. 相似文献
6.
Qiang Zhao 《International Information and Library Review》2013,45(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
7.
Qiang Zhao 《International Information and Library Review》2010,42(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
8.
Maaike J. van den Haak Menno D.T. de JongPeter Jan SchellensAuthor Vitae 《Government Information Quarterly》2009
Usability methods have received relatively little methodological attention within the field of E-Government. This paper aims to address this gap by reporting on a usability test of the municipal website of Deventer (the Netherlands), carried out by means of three variants of the think-aloud method (concurrent/retrospective think-aloud protocols and constructive interaction). These three methods had proved successful in a previous evaluation of a different municipal website, yet we decided to replicate our study in order to investigate whether the three methods would reveal different results when applied to another municipal website with a different information architecture. The results of our study showed that, as in the previous municipal website evaluation, the three evaluation methods were largely comparable in terms of output. Nevertheless, we did find a number of differences between the present and previous municipal website evaluation regarding the workings of the three methods—differences that could be explained by the different information architectures of the municipal websites tested. This suggests that the three evaluation methods might indeed work differently depending on the nature of the website that is being evaluated, and calls for more research into the effect of task type on the validity of evaluation methods. 相似文献
9.
A cross-cultural comparison of Kuwaiti and British citizens' views of e-government interface quality
It is difficult to conceive how Web users from different cultures can be encouraged to reap the benefits of an e-government initiative when its portal is suffering from culture-indifferent interface quality. Thus far, the e-government literature not only has paid scanty attention to web evaluation issues but also has been slow to embarking on cross-cultural research. As an attempt to address this concern, this investigation introduces an augmented approach to analyze cross-cultural website quality. The proposed approach consists of three parts: 1) a qualitative study of the website using content analysis, 2) an empirical evaluation using traditional statistical methods of perceptions of website users, and 3) a “persuasive quality gap” analysis that examines the gap between the composite scores of perceived importance and performance of quality attributes across the studied two cultures. These analyses were used to identify cross-cultural differences between Kuwaiti and British users' perceptions of e-government quality attributes. While the findings showed no significant differences between Kuwaiti and British users in terms of important quality features, the results revealed significant variations between the two groups in terms of perceived performance of quality attributes. Moreover, although the findings showed marginal support for the existence of differences between the two samples in terms of persuasive quality features, a post-hoc analysis of the persuasive quality gap revealed a need to consider not only important and/or high performing characteristics but also persuasive features to fully understand cross-cultural e-government quality variations. The author discusses the implications of these results for e-government design practices and future research. 相似文献
10.
Municipalities face a dilemma as they pursue technologically enabled modes of providing traditional services. The planning stages of e-government amount to triage: which specific municipal functions and services can a municipality afford to implement (or which services can they afford not to implement) given the costs of technology and technological capability? Little in the way of defining the leading edge of innovation among cities exists. To date, the literature on e-government “best practices” tends to stress creating standards for evaluating web-enabled services rather than for benchmarking the actual status of e-government implementation. In other words, a well-developed literature is emerging around standards by which municipal websites can be evaluated such as navigability and content standards. These standards do not give us insight, however, into the specific functions and services as they emerge on municipality websites. As a means toward addressing this lacuna, the authors created a rubric for benchmarking implementation among cities nationwide using a broad range of functional dimensions and assigning municipalities “e-scores.” In this paper, the authors describe these efforts, their approach and their findings. 相似文献
11.
This study examines the perceived impacts of electronic government or e-government adoption on U.S. cities. This research conducted a survey of Texas and Florida city managers in the fall of 2005 to find out their opinions on the impact of e-government on their city government. The results indicated that e-government is having a positive impact on management, stakeholder involvement, needs and collaboration, and procurement in American cities. There are, however, concerns over spam or unsolicited e-mail and the ability of e-government to reduce the level of staffing. The results of this study imply that, according to city managers' perceptions, e-government adoption in American city governments is positively viewed as having an impact on their organizations and communities. 相似文献
12.
本文分析了电子政务背景下实施CRM的可行性,并基于CRM的核心理念审视了当前电子政务建设中存在的主要问题,包括用户需求未得到满足、信息与服务的供需不匹配、用户细分不足、信息与服务传递渠道有限、用户培育不足等。根据电子政务发展的阶段性特征,研究认为CRM的实施应与当前电子政务发展阶段相匹配,其重点在于提高信息与服务的可获取性。基于此,文章提出了若干具有针对性的建议。 相似文献
13.
通过对江西省市、县级公共图书馆纸质文献资源的分布状况、人均藏书量、人均购书经费的调查和分析,揭示出江西省各地区公共图书馆纸质文献资源建设现状,提出图书馆文献资源建设建议。 相似文献
14.
城市化、工业化和收入水平对媒介消费水平的影响 总被引：1，自引：0，他引：1
本研究旨在考察中国不同地区(省份)的媒介消费形式(包括广告支出和受众消费)。与传统的相对常数假设(长期看,媒介消费占宏观经济的比重即媒介消费或广告密度是固定的)不同的是,本研究发现工业化水平、城镇化水平和城镇人均可支配收入综合影响着广告密度和媒介消费密度。工业化水平、城镇化水平和收入水平高的地区,其广告密度和媒介消费密度均高于其他地区,反之亦然。 相似文献
15.
The definition of poverty in terms of adequacy of income orexpenditures is not conducive to analysis of time-trends inpoverty, because it is too expensive to survey income or expendituresfrequently. On the other hand, the poverty-self-rating approachis an economical means of generating a time-series. The bottom-upperspective on poverty is socially meaningful in itself, irrespectiveof its correlation with poverty measured from the top down.Unlike official poverty lines, poverty thresholds obtained bythe self-rating approach are not institutionlly manipulable.Cross-sectionally, the Philippine data on self-rated povertyand self-rated poverty lines have familiar economic-demographiccharacteristics. Use of the self-rating approach in the Philippinessince 1981, enabling poverty to be surveyed very many times,shows that poverty has been quite volatile. In contrast, theofficial series on poverty has only three data points (1985,1988, and 1991) within that period. Regression analysis attributesthe volatility in self-rated poverty during 1981–92 mainlyto changes in the inflation rate, and secondly to changes inthe unemployment rate. Changes in per capita income, however,were not significant in explaining changes in the level of poverty. 相似文献
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17.
[目的/意义]通过探讨影响我国省域公共图书馆服务均等化的因素,对公共图书馆服务均等化建设实践提供参考。[研究设计/方法]以2013-2017年我国31个省(直辖市、自治区)的公共图书馆服务均等化水平为研究对象,采用随机效应模型和可行广义最小二乘法(FGLS)回归方法对我国省域公共图书馆服务均等化水平影响因素进行检验。[结论/发现]人均GDP、人口密度、人均文娱消费支出、人均财政转移支付是省域公共图书馆服务均等化水平的显著正向影响因素,城镇化率、人均地方财政支出是省域公共图书馆服务均等化水平的显著负向影响因素。[创新/价值]将我国省域公共图书馆服务均等化水平测度与影响因素分析相结合,提出推进公共图书馆服务标准化建设、构建科学的中央和地方文化支出责任分担机制等建议,以进一步提升我国公共图书馆服务的均等化水平。 相似文献
18.
近年来电子文件管理研究的文献数量逐年增多,但多局限于单一国家或少数国家的电子文件管理经验,并大多关注电子政务背景下的电子文件管理系统建设问题,视角多基于信息技术或文件档案管理.本文采用文献调查和典型案例研究方法,对2008年以来的代表性英文期刊文献和澳大利亚、加拿大、新西兰、英国和美国的代表性电子文件管理法规、政策、标准及最佳实践指南进行了分析,旨在发现国际领域电子文件管理综合解决方案的国际进展、发展趋势和未来方向.研究揭示,越来越多的国家认识到电子文件管理的问题与挑战并将其列入电子政务建设的议程;采用多学科合作方法将文件作为信息资源和业务资产进行管理是电子文件管理的国际化发展趋势;制定综合集成管理方案整合、优化和创新组织和国家层次的电子文件管理和电子政务建设方案是电子文件管理的未来发展方向. 相似文献
19.
Application of Mathematical Models for Evaluation and Analysis of Possible Income from Printing Equipment Operation 
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下载免费PDF全文 A. E. Ivanova 《出版与印刷》2015,(4):24-27
The preliminary estimate of income from operation of single machinery or a whole complex is always important, especially in crisis and strong competition in the market of printing services. So, in this article there is offered a forecasting methodology of income from operation of a complex of three printing machines taking into account the most important parameters having influence on the income. The aforesaid forecasting problem is being solved on the basis of mass service theory. The usability of the proposed model lies in the possibility of its improvement by introduction of extensive evidence having influence on the income of the company as a whole.
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20.
With the rapid development of Chinese e-government, Chinese citizens are encouraged to access e-government services as their convenience. However, the accessibility of Chinese e-government Web sites has been overlooked. This research study tries to provide an overview of the accessibility of Chinese local government Web sites. Three hundred twenty-four Chinese local government Web sites were examined to find out how accessible they are with reference to the Web Content Accessibility Guidelines 1.0 (WCAG) published by the World Wide Web Consortium (W3C). This research found that all the surveyed Chinese e-government Web sites failed one or more W3C's accessibility measures and thus many disabled Chinese people may have substantial problems to access them. Several valuable recommendations are made based on the research findings and the China's actual conditions. 相似文献