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1.
Librarianship, like many occupations, requires emotional labor, which is an awareness of job requirements for emotional expression and the strategies used to express those emotions. Research on emotional labor suggests that performing emotional labor results in both positive and negative effects on individual outcomes, such as job satisfaction and job burnout. Since affective events are prevalent in library work and evidence suggests positive outcomes from emotional labor can be fostered, the ways emotional labor is performed in libraries should be studied. This research explores the key components of emotional labor: perceptions of display rules and the emotion regulation strategies of surface and deep acting. Data were collected from a sample of American librarians in 46 states from public, academic, special, and K–12 libraries who completed a survey. Bi-variate and multi-variate correlations, as well as ANOVAs, were used to test relationships among emotional labor constructs, job satisfaction, and job burnout. Results show evidence of significant associations with emotional labor among library employees in both the perception of display rules, as well as in surface and deep acting. Perception of display rules showed mixed results with job burnout and job satisfaction. Surface acting was found to be associated consistently with job burnout and decreased job satisfaction, while deep acting strategies were less strongly associated with negative outcomes. Findings suggest that library managers should clearly communicate display rule expectations to employees and work to build staff support to help meet those expectations. Library employees should be aware of occasions when they use surface acting and work to develop stronger deep acting techniques. The study contributes to an understanding of the influence of emotion management in the library workplace. 相似文献
2.
《Communication monographs》2012,79(1):33-51
The present study investigates the relationship between nonverbal encoding and decoding of positive and negative affect attributed to relational and nonrelational factors and spouses' marital adjustment. Findings indicate that accuracy in decoding of nonverbal affect was associated with the partner's, but not one's own, marital satisfaction. In regard to specific relational and nonrelational affect, results showed that accurate decoding of relational positive affect and of nonrelational negative affect was associated with the decoder's marital satisfaction, while accurate decoding of relational positive affect was associated with the partner's dissatisfaction. In regard to nonverbal communication and sex differences, we found that husbands' decoding of wives' nonrelational affect was more predictive of marital satisfaction than wives' decoding of husbands' nonrelational affect. Overall, however, we did not find many of the sex differences in nonverbal communication reported in previous studies. Implications of these findings for our current understanding of nonverbal communication in marriages are discussed. 相似文献
3.
微博等社会媒体正面临用户活跃程度下降,老用户停止使用的困境。以往的信息系统持续使用理论忽略了用户情感的重要作用,因而对微博等信息系统用户持续使用行为的解释力不足。基于此,本文旨在探究微博用户情感体验与用户满意度之间的关系。研究分两个阶段进行:第一阶段采用心理学中的情感测量方法,分析微博用户在使用过程中的情感体验;第二阶段测量在前一阶段中得到的各种情感的强度,通过回归分析验证用户情感与用户满意度之间的关系。研究发现了用户使用微博中体验到的、出现频率最高的16种情感,其中9种正向情感和7种负向情感,正向情感与用户满意度之间存在显著的正向影响关系,微博用户使用经验对正向情感与用户满意度之间的关系有正向调节作用。这对全面理解微博用户的行为规律具有理论意义,对微博平台运营以及微博营销等应用有实际的指导意义。 相似文献
4.
Young‐Ok Yum 《Communication Studies》2013,64(4):451-467
Previous research has shown that individuals in a close relationship or with good support network can suffer loneliness and that feelings of loneliness can cause negative perceptions of relationship quality and communication behavior of self and partner. The present study investigated the associations of self‐/partner‐perceived constructive communication behavior with loneliness and relational satisfaction in close relationships in South Korea and the United States. The results indicated that lonely individuals perceived themselves and their partners as displaying positive behaviors significantly less than did non‐lonely individuals, regardless of culture. Lonely people felt significantly less satisfied in a relationship than did their non‐lonely counterparts across cultures. However, as predicted, cultural differences emerged with respect to the significant indicators of loneliness: only self behavior for Koreans and only partner behavior for Americans. The results suggest that even a moderate level of loneliness can affect perceptions of constructive communication effort by self and others and relational satisfaction in close relationships across cultures. 相似文献
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6.
[目的/意义] 图书馆员技术压力受到多方面因素的影响,其中组织因素对图书馆员的技术压力高低有着至关重要的意义,基于组织视角的技术压力水平分析有助于获知新技术环境下馆员对新技术的态度,既而采取措施提升馆员工作满意度和服务质量。[方法/过程] 通过对国内多家图书馆进行随机问卷调研,分析组织创新支持感知、技术依赖等因素对国内图书馆员面对技术快速变革时的态度和技术压力水平的影响情况。[结果/结论] 技术依赖、组织创新意识和组织支持感知会增加馆员的技术压力,但技术压力不仅只有负面作用,也可转化为良性压力。 相似文献
7.
Theodore A. Avtgis 《Communication Research Reports》2013,30(4):357-365
This study sought to investigate the relationship between attributional confidence and social and emotional support. Consistent with uncertainty reduction theory, it was hypothesized that as relationships develop, so too should relational partner ability to predict spousal behaviors, thoughts, and feelings as well as provide appropriate social and emotional support. Two hundred sixty‐nine married people completed several measures assessing perceived attributional confidence, emotional support and social support of their partner. Results indicated a positive relationship between attributional confidence and interpersonal depth, social and emotional support as well as a negative relationship between attributional confidence and interpersonal conflict. Results are discussed in terms of Uncertainty Reduction Theory. 相似文献
8.
Alice E. Hall 《广播与电子媒介杂志》2015,59(2):259-277
This survey study investigated contributors to viewers' hedonic enjoyment, appreciation, and emotional responses to a televised baseball game. There was an indirect relationship between athlete affinity and hedonic enjoyment by way of suspense. This relationship was moderated by the game's outcome such that suspense was associated more strongly with enjoyment when the viewer's team lost. Interest and knowledge of a player was the form of affinity that had a stronger relationship to suspense, rather than the viewers' sense of having a virtual friendship. Virtual friendship and sport involvement were associated directly with appreciation. Enjoyment and appreciation were associated with different emotional responses. Whereas enjoyment was associated with stronger positive and weaker negative emotions, appreciation was associated with stronger positive, negative, and meaningful emotions. 相似文献
9.
基于用户需求的图书馆用户满意实证研究 总被引：2，自引：0，他引：2
通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系;从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度;图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度;信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意. 相似文献
10.
The communicating of emotional support would seem to be an aspect of any successful relationship. Additionally, it would seem to reason that how one communicates emotional support would be an aspect of a relationship pertinent to communication research. Unfortunately, there is very little empirical evidence that illuminates how this is related to other relational outcomes such as trust. Weber and Patterson (1996) first developed a measure that taps into how much emotional support one receives from a specific other. In their initial scale development piece the authors validate the Communication Based Emotional Support Scale (CBESS) by finding positive correlations with both relationship solidarity and relationship satisfaction. This current study aimed to further validate the CBESS by exploring its relationship to trust, self‐disclosure, and feelings of being understood. 相似文献
11.
Kristin G. Maki 《Communication Research Reports》2018,35(1):12-21
Prior research links social support with several positive health outcomes. However, less is known about the association between social support and Type 2 diabetes risk factors, such as glycemic control. This study uses a nationally representative sample from the National Longitudinal Study of Adolescent to Adult Health (Add Health) to examine the relationship between social support and glycated hemoglobin A1c (HbA1c) levels. The data were analyzed through hierarchical logistic regression. Results indicate an inverse relationship between elevated HbA1c levels and individuals’ satisfaction with their partners’ daily interactions. Implications include the possibility of reducing Type 2 diabetes risk through communication interventions highlighting the importance of maintaining positive daily interactions. 相似文献
12.
[目的/意义]探索用户持续使用短视频背后的心理机制,引入冷漠依赖这一构念解释为什么用户在感受到短视频应用带来的消极体验后依然继续使用。[方法/过程]基于"情境刺激-性能体验-持续意愿"框架,构建短视频应用的持续使用机制模型。通过问卷调查法收集数据,采用PLS-SEM对381份问卷样本进行实证检验。[结果/结论]结果表明,由碎片化所代表的负面情境刺激对情感疲惫有正向影响,由娱乐性、信息性、社交性所代表的正面情境刺激会正向影响活力;沉浸感对活力和持续使用意愿之间的调节作用不显著,冷漠依赖正向调节情感疲惫与持续使用意愿之间的负向关系。 相似文献
13.
Brandi N. Frisby 《Communication Studies》2013,64(4):492-506
This study examined how emotional contagion may influence student perceptions of rapport with the instructor, emotional support received in the classroom, emotional work performed, and perceived cognitive learning. Participants revealed that emotional contagion was positively related to perceptions of rapport with instructors but unrelated to emotional support from instructors, emotional work performed in the classroom, and valence. Students who were high in emotional contagion reported significantly more rapport, emotional support, and positive valence. When controlling for emotional contagion, only classroom valence predicted students’ perceptions of cognitive learning. 相似文献
14.
Communication openness,satisfaction, and length of employment in Japanese organizations 总被引：1，自引：0，他引：1
Hiroko Koike William B. Gudykunst Lea P. Stewart Stella Ting‐Toomey Tsukasa Nishida 《Communication Research Reports》2013,30(2):97-102
Hypotheses were generated regarding the relationship among communication openness, satisfaction, and length of employment in Japanese organizations. A questionnaire was administered to employees of Japanese organizations in the Tokyo area. The data revealed that upward, downward, and lateral communication openness were associated positively with both relational and organizational satisfaction. Length of employment also was associated with downward and lateral communication openness and with both relational and organizational satisfaction. The relationships between length of employment and satisfaction differed for employees in large and small‐to‐moderate sized organizations. Lateral communication openness was associated positively with satisfaction variables and there was a relatively small association between length of employment and satisfaction. 相似文献
15.
Public employees' use of social media: Its impact on need satisfaction and intrinsic work motivation
Although increasing numbers of employees working in public organizations are using social media for work purposes and numerous studies exist on how social media affect organizational outcomes, we have very limited knowledge of how using social media for work purposes affects employees' work motivation. This paper fills this important gap by using self-determination theory (SDT) to analyze how the use of social media for work purposes is associated with government employees' need satisfaction and intrinsic work motivation. According to regression results, employees' use of social media is positively related to employees' need satisfaction (autonomy, relatedness, and competence) and, accordingly, intrinsic work motivation. However, further analysis shows that too much use of social media has an averse effect. Theoretically, this study is one of the pioneer attempts to integrate e-governance with SDT. Practically, we encourage managers to use caution in promoting the use of social media for work purposes. Using social media two to three days a week may be the ideal range. 相似文献
16.
Many occupations, including librarianship, require emotional labor, which can be defined as the awareness of the emotional expressions required of a job, and the strategies used to express those emotions. To date, little research has examined emotional labor in library work, even though strong evidence exists to suggest emotional labor is a key component of many library jobs. Research on emotional labor shows that there can be positive and negative effects on individuals such as job satisfaction and job burnout. Research also shows that the negative outcomes from emotional labor may be buffered to some extent by factors such as support from the organization, or job autonomy. Individual differences such as personality traits and attitudes toward customers also impact the effects of emotional labor on employees. Because emotional labor is a critical issue in library work, and because evidence suggests positive outcomes can be fostered, there is a need to study how emotional labor is carried out in libraries, and to identify management techniques for emotional labor that will yield positive outcomes for both employees and organizations. Empirical research on emotional labor is reviewed, and a research agenda for exploration of this important construct in the field of librarianship is presented. 相似文献
17.
Many smoking college students hold ambivalent attitudes toward smoking. Although ambivalence is widely believed to evoke negative affect, little research attention has been paid to how ambivalence may influence emotional responses to persuasive information. Participants in this study (N = 133 college smokers) completed a survey that included a presentation of novel and credible antismoking information. Structural equation modeling analyses showed that pre-exposure ambivalence was positively associated with postexposure negative emotions. Negative emotions, in turn, were associated with greater perceived message effectiveness. Theoretical and practical implications of the findings are discussed. 相似文献
18.
Valerie Ellen Kretz 《Communication Studies》2019,70(2):208-234
The current study examined the associations between television and movie use, romantic ideals (belief in love conquers all and soul mates), and relationship satisfaction among adults who were currently in romantic relationships. Participants were 306 individuals aged 18–64. They were asked about their media use, their romantic beliefs, and their current relationship. In addition to overall time spent watching television and movies, seven specific genres were measured. Results indicated that viewing each genre of television and movie analyzed (including relationship reality TV, TV drama, TV comedy, soap opera, and romantic movie) was positively associated with romantic ideals. The results for television were not in the hypothesized direction or consistent with prior studies. Television drama and romantic movie viewing were the strongest predictors of belief in love conquers all and relationship satisfaction, whereas soap opera viewing was the strongest predictor of belief in soul mates. None of these associations were moderated by age or relationship length. Mediation analyses also showed that specific genres of viewing were positively associated with relationship satisfaction via romantic ideals. The implications of viewing television and movies for adults’ romantic relationships are discussed. 相似文献
19.
《Communication monographs》2012,79(4):487-514
This study investigated associations among one partner's relational satisfaction and the other partner's style of attachment and emotional communication. Findings from a questionnaire study involving 581 couples showed that participants reported more relational satisfaction when their partners scored high in security and low in dismissiveness and preoccupation. These associations between one's relational satisfaction and the partner's attachment style were partially mediated by how the partner reported communicating emotions. Specifically, participants were less satisfied in relationships with preoccupied partners who reported expressing anger using destructive communication. Participants were less satisfied with dismissive partners who reported using detached emotional communication. Finally, participants were more satisfied with secure partners who reported using prosocial emotional communication. These findings suggest that the often-cited relationship between attachment and relational satisfaction is partially explained by emotional communication. 相似文献
20.
Perceived instructor argumentativeness and verbal aggressiveness and student outcomes 总被引：2，自引：0，他引：2
The purpose of this study was to examine the relationship between instructor argumentativeness and verbal aggressiveness, and student affective learning and satisfaction. Participants were 169 undergraduate students enrolled in a variety of communication courses at a small Midwestern university. Results indicate that perceived instructor argumentativeness is positively correlated with student affect toward the course, student affect toward the instructor, and student satisfaction whereas perceived instructor verbal aggressiveness is negatively correlated with student affect toward the course, student affect toward the instructor, and student satisfaction. Future researchers may examine the reasons behind instructor argumentative and verbally aggressive behaviors as well as the composition of the various messages used to exemplify these behaviors. 相似文献