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1.
Due to the massive uptake of online communication, people receive countless notifications on a given day. Governments also send more and more information via computer mediated communication instead of writing a paper letter to citizens. As a consequence, governments are increasingly exposed to the risk that citizens do not notice or act upon notifications that refer to governmental (sometimes legally binding) messages. This in turn may result in non-compliant behavior. Through a vignette study in three large scale surveys held in the Netherlands in 2015 and 2016, we have investigated how the channel (paper letter channel vs. e-mail channel that notifies that there is a digital letter available at a web portal) influences the speed with which people intend to read the actual content of a message while taking digital skills and expectations of the contents of a message into account. Results show that the channel has a significant and strong impact on the speed with which citizens read the contents of the message. This means that there is a risk that the efficiency gains that are won by communicating electronically are lost in effectiveness due to increased non-compliance because people do not actually see the government information that is sent to them. Therefore, it is important to think of new ways to effectively notifying people of new information in an online environment.  相似文献   

2.
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services.  相似文献   

3.
Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (e.g. health, taxation, and education); however, extensive research is required in order to exploit the full potential of AI in the public sector, and leverage various AI technologies to address important problems/needs. This paper makes a contribution in this direction: it presents a novel approach, as well as the architecture of an ICT platform supporting it, for the advanced exploitation of a specific AI technology, namely chatbots, in the public sector in order to address a crucial issue: the improvement of communication between government and citizens (which has for long time been problematic). The proposed approach builds on natural language processing, machine learning and data mining technologies, and leverages existing data of various forms (such as documents containing legislation and directives, structured data from government agencies' operational systems, social media data, etc.), in order to develop a new digital channel of communication between citizens and government. Making use of appropriately structured and semantically annotated data, this channel enables ‘richer’ and more expressive interaction of citizens with government in everyday language, facilitating and advancing both information seeking and conducting of transactions. Compared to existing digital channels, the proposed approach is appropriate for a wider range of citizens' interactions, with higher levels of complexity, ambiguity and uncertainty. In close co-operation with three Greek government agencies (the Ministry of Finance, a social security organization, and a big local government organization), this approach has been validated through a series of application scenarios.  相似文献   

4.
This research reports a study designed to assess the reliability and validity of an instrument measuring observers' reports of compulsive communication. The development of an observer report of compulsive communication is important for three reasons: to assess possible differences between self‐perceived and observer reports of the construct, to gain insight into the positive and negative reactions of others to talkaholics and to provide a method for giving feedback to talkaholics regarding their communication behavior. The observer measure, the TS — Observer Report, was found to be a reliable instrument. Correlations between the TS ‐ Observer Report and Talkaholic Scale (TS) and communication apprehension scores were significant; however, the correlation between the TS‐ Observer Report and Willingness to Communicate (WTC) was not significant.  相似文献   

5.
The purpose of this paper is to report the findings of a study of scholarly communication behaviour among Arab scholars. The main objective of this study is to determine how Egyptian and Saudi Arabian social sciences and humanities scholars engage in scholarly communication practices. The study used a mixed‐methods approach. A questionnaire was answered by a sample of 104 participants, followed by interviews with 36 participants to gain insight into the scholarly communication behaviour of the Arab scholars. The analysis demonstrated that participants use different styles of scholarly communication approaches. Most of the participants do use informal (social media) channels to communicate their research findings (particularly ResearchGate and Facebook), although priority is given to formal over informal publication in peer reviewed journals. Responses showed that the promotional systems of both countries dictate publication choices of scholars, reducing the amount of collaboration by ranking co‐publications lower than sole publications and favouring printed journals over online‐only journals.  相似文献   

6.
政府形象传播与民意互动   总被引：4，自引：0，他引：4  
政府形象传播的指向虽然是社会公众 ,但其本质是处理民意 ,也就是了解民意的实质 ,判断、预测民意的走向和后果 ,为政府施政既创造有利的民意环境 ,又扭转不利的民意环境。民意以社会普遍和整体的认识 ,准确揭示周围环境的内在联系和现实世界的发展趋势。政府既要学会从舆情中察民情、识民意、知民心 ,更要做到及时调整政策 ,顺民意 ,合民心。善于驾驭和把握舆论的方向、善导民意是政府成熟的标志  相似文献   

7.
Despite the expectation that social media use in the public sector contributes to enhancing government responsiveness to citizens, few empirical studies exist on whether social media use actually leads to more responsive public administration in practice and how social media are used by governments to build citizen-centric governance. The purpose of this study is to examine what roles are played by mayors and public officials in social media networks to increase government responsiveness. Thus, we adopt social network analysis (SNA) to the Twitter network of public services as well as carry out a case study on interactions among the mayor, local government, and citizens via Twitter in Seoul, Korea. The research findings show that the mayor of Seoul plays the most important role as a bridging hub in the Twitter network. Specifically, the mayor serves as a bridge between different clusters of citizens and public officials as well as a hub for the most connected users in the network. The mayor's role as a bridging hub in the Twitter network contributes to enhancing government responsiveness by making possible to overcome the disconnection between citizens and the local government, and information asymmetry among the mayor, public officials, and citizens.  相似文献   

8.
以布迪厄的场域理论为出发点,基于对南方Z市政务微信编辑的深度访谈,本文研究认为,政务微信生产实践宜理解为新闻场域与政治场域两种文化逻辑之间的融合与冲突,理解为其间各行动主体之间的博弈。具体地,政务微信的融合形态有四,即,"忠"且"传","忠"而不"传","不忠"而"传","不忠"且"不传"。融合中的冲突性元素源于各自相异的场域逻辑,显现为融合中的行动主体--行政领导与微信编辑--在投入与效果、有为与无为、代际差异三方面的博弈。不过,两大场域在目标上可能的一致性,即,政治安全前提下的市场致效,使得政务新媒体仍存在有机融合的空间。基于此,本文尝试性地将我国政务新媒体实践概括为"博弈性融合"。  相似文献   

9.
The adoption of information and communication technologies (ICTs) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making and public participation) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2500 local government managers in the United States in 2010 and 2012. The results are important for understanding how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes.  相似文献   

10.
This paper empirically investigates the association of quality information provided by a government agency on social media and citizen’s online political participation. It further answers the why and how questions regarding the existence of this relationship by examining the mediating influence of transparency, trust, and responsiveness. The data was collected from 388 followers of the social media platforms of a government agency i.e. Punjab Food Authority and the findings of the analysis were obtained using structural equation modeling technique. The results reveal that the agency’s provision of quality information on social media was significantly related to perceived transparency, trust in agency, perceived responsiveness, and citizens’ online political participation. Moreover, the results show that perceived transparency mediates the relationship between agency’s provision of quality information on social media and citizens’ trust in agency. Additionally, trust in agency was an insignificant predictor and perceived responsiveness was a negative predictor of citizens online political participation, Also, trust in agency and perceived responsiveness suppressed the relationship between agency’s provision of quality information on social media and citizens’ online political participation. This study aims to bring awareness and contribution to the body of knowledge about the governmental use of social media and its resulting benefits since in developing countries like Pakistan the research in this area is sparse. Further, it provides strategic and practical suggestions to agencies regarding advantages of utilizing social media in their communication with citizens.  相似文献   

11.
E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts.  相似文献   

12.
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government.  相似文献   

13.
The last few decades have witnessed unprecedented transformations in every sector of society, resulting from the explosive advancement of information and communication technologies. This drastic development has raised the hopes of citizens for better lives, in both developing and advanced countries, urging innovation in government to make it more competent. Due to e-business revolutions, governments around the world have applied similar principles and technologies to government by opening their websites for more efficient publication of information and more effective delivery of public services. While a government website is an important venue for citizens to participate in public affairs and decision-making processes, early e-government practices tended to overlook democratic purposes by focusing on the features of e-business and information systems. There have been increasing criticisms that e-government system design has focused mainly on the provider's perspectives. Reflecting on the theoretical implications of this, we argue that a government website should facilitate democratic processes involving not only information sharing and delivery of better public services, but also deliberation and coproduction. The purpose of this study is to probe into multidimensional features that enable government websites to fulfill their promises. Developing an integrative model for evaluating a government website, namely the Democratic E-governance Website Evaluation Model, we conducted a qualitative meta-analysis of four strands of literature: information systems, business, public administration, and democratic theory. Our study contributes to the literature by extending the purview of e-government website analysis beyond the question of citizens' acceptance and towards the issue of their engagement, bringing a stimulating view of citizens as active agents in governance, and it provides a holistic model for public authorities to improve their websites to facilitate democratic e-governance that helps to create more effective public outcomes.  相似文献   

14.
Service bundles, in the context of e-government, are used to group services together that relate to a certain citizen need. These bundles can then be presented on a governmental one-stop portal to structure the available service offerings according to citizen expectations. In order to ensure that citizens utilise the one-stop portal and comprised service bundles for future transactions, the quality of these service bundles needs to be managed and maximised accordingly. Consequently, models and tools that focus on assessing service bundle quality play an important role, when it comes to increasing or retaining usage behaviour of citizens. This study focuses on providing a rigorous and structured literature review of e-government outlets with regard to their coverage of service bundle quality and e-service quality themes. The study contributes to academia and practice by providing a framework that allows structuring and classifying existing studies relevant for the assessment of quality for government portals. Furthermore, this study provides insights into the status quo of quality models that can be used by governments to assess the quality of their service bundles. Directions for future research and limitations of the present study are provided as well.  相似文献   

15.
网络新闻传播结构的构建与分析(上)   总被引：7，自引：0，他引：7  
构建网络新闻传播结构框架 ,是理解网络新闻传播的复杂过程的一种有效途径 ,也是分析研究网络新闻传播效果的重要手段。本文将网络新闻传播分为信息流与意见流两个层面 ,在这两个层面上分别构建传播结构的模型。网络中的信息传播结构分为信息的发布结构、信息的流动结构和信息的循环结构三种类型 ;意见的传播结构分为意见形成结构、意见冲突结构和意见流动结构  相似文献   

16.
When analyzing the causes that lead to digital government success or failure, state of the art research is often divided into two main areas: (1) implementation of these initiatives by government agencies and (2) their adoption by citizens, as some of the most important users. Each of these two perspectives has its own concepts, measurements, and theoretical models. This separation becomes significant when trying to have a comprehensive understanding of digital government success and when facing practical problems since factors affecting both governments and citizens contribute to the success or failure of digital government initiatives. Therefore, this paper proposes a comprehensive digital government success model that attempts to integrate implementation and adoption perspectives. In addition, based on data from the 32 states of Mexico, the paper provides an illustrative example of how the proposed model could be used.  相似文献   

17.
政府信息公开制度下的图书馆作用   总被引：2，自引：0，他引：2  
<政府信息公开条例>的颁布,为民众获取政府信息提供了法律依据,图书馆作为政府信息宣传的职能部门,应协同政府机构,把大量的政府信息资源为社会大众共享,发挥图书馆的作用.本文就如何充分发挥图书馆的作用提供了一些建议.  相似文献   

18.
Colleges and universities in the United States often promote diversity through a neoliberal lens by framing diversity as a celebration of individual differences or a commodity that students can gain by attending their institution. In communication courses, diversity has been conceptualized through both neoliberal and critical lenses, but limited research has investigated how communication students define and explain diversity. The focus of this study was to understand how communication students define diversity. We performed thematic analyses on open-ended survey responses to investigate how communication students define diversity. Four themes emerged from our analyses: (a) diversity is a mechanism for unifying communities, (b) diversity is an affirmation of individual differences, (c) diversity is a harbinger of acceptance and equality, and (d) diversity is a disruptive force that re-centers the voices of traditionally marginalized people. Our findings indicate most communication students define diversity through a neoliberal lens. However, 3% of our participants conceptualized diversity through a critical lens by explaining that diversity should create space for those who are marginalized to have their voices heard. We conclude by providing recommendations for communication instructors to incorporate more critical conversations about diversity into their classrooms and foster diverging discourses about diversity across communication curricula.  相似文献   

19.
This paper examines the manner in which governments should inform their citizens about policy not yet adopted by the competent authority (i.e., the legislature). This is an important but often neglected issue in theory and in practice. This paper focuses on the opportunities and dangers of the public information provisions about policy intentions and presents the relevant laws, principles, and practices in the Netherlands and Belgium. Based on a case study, the paper aims to illustrate the importance of complete, timely, and factual public information provisions in the formulation stage of policymaking. Some directions for further inquiry are suggested and some lessons from the Dutch and Belgian experience are presented. The information gathered is derived from literature, from government information regulations and guidelines, from analyses of government data reports, and from a survey.  相似文献   

20.
赵晓航 《图书情报工作》2016,60(20):104-111
[目的/意义] 旨在通过对突发事件舆情研究,探索危机传播管理中的舆情研判方法,并进一步为政府信息公开提供实操方法的建议。[方法/过程] 在理论研究层面,基于危机传播的基本要点,对信息发布效果和舆情实时反馈进行综合分析;在应用处理层面,以新浪微博中“天津爆炸”事件相关信息为例,爬取新浪微博全量数据,基于危机传播领域知识和信息发布文本构建领域词表,并结合危机传播阶段特征,对全量数据进行主题提取和情感分析。[结果/结论] “后微博”时代,微博用户量下降,但其仍旧是突发事件信息公开和舆情扩散的主要阵地。探求突发事件下政府如何利用微博平台,收集、研判、应对网络舆情,为做好信息发布工作提供科学的分析方法和应对手段。  相似文献   

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