共查询到20条相似文献，搜索用时 20 毫秒
1.
Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services. 相似文献
2.
Hong Huang Samuel Kai Wah Chu Lesley Yuyang Liu Philip Yi Zheng 《The Journal of Academic Librarianship》2017,43(4):329-336
This research examined the ways in which academic librarians and users interact when using social media tools such as Twitter and Weibo as well as end-users' and librarians' perceptions of the types of interaction through social media. The study conducted an analysis of 1600 microblog posts sampled from twenty university library Weibo (Chinese Twitter) sites and twenty library Twitter sites in English-speaking countries. The results were compared using Chi-Square analysis. Results indicated that at present academic librarians in English-speaking countries use post information relevant to the library (news and events) and respond to information/research inquiries. And academic librarians in China are likely to use Weibo to communicate with users and to disseminate library news. Given the lack of previous research on how social media such as micro-blogging in general facilitates communication between librarians and library users in academic libraries between in English-speaking countries and China, this study provides valuable information concerning librarians' and end-users' interactions of information/knowledge sharing activities, which will enable libraries to be better positioned to promote user engagement through SNS usage. 相似文献
3.
Yong-Mi Kim 《Library & information science research》2011,33(1):63-72
University libraries have invested a large amount of resources into digitizing information for the Web, yet scholars and practitioners question the value of this investment due to a lack of use of university library website resources (ULWR). Addressing this concern, researchers have investigated the use of ULWR and offered insights into the problem. However, studies have employed a single perspective rather than a comprehensive approach; as a result, the findings shed light on only part of the use issue. Also, existing studies have consistently reported that users with different academic roles have distinct usage patterns of ULWR and information sources. But they have not considered a wide range of users or systematically investigated such differences. This study examines these differences. This study examines (a) the user perspective, derived from technology adoption literature; (b) the website design perspective, embedded in human computer interaction literature; and (c) the library service quality perspective, based on information science literature. The second area is addressed by surveying a wide range of users, categorizing them based on their academic role differences, and then comparing their use of ULWR and information sources, thereby highlighting distinctive usage patterns. Research based on the responses of 315 participants shows that while users favorably rated factors derived from the perspectives of user and library service qualities for ULWR use, they perceived university library websites as somewhat difficult to use. Also, distinct user patterns are observed in this dataset. 相似文献
4.
自我效能理论视阈的高校图书馆用户教育研究 总被引：1，自引：0，他引：1
5.
《The Reference Librarian》2013,54(37):91-104
Organizing reference services to use paraprofessionals as information providers can help academic libraries adapt to new technology, provide staff support for resource sharing, and assist reference librarians in developing new and enhanced roles on campus. It is a staffing alternative that can facilitate the integration and use of electronic reference resources, such as Online Catalogs, CD-ROM databases and end user searching by providing more assistance to users. Placing responsibility for teaching library clients how to use document delivery with the same staff who help users identify needed materials makes access easier for requestors, and resource sharing more readily accepted by students and faculty. And by separating Information and Research Support activities and sharing the workload between staff at different levels, reference librarians can provide an advanced level of research assistance, spend more time on support for faculty research collection development, classroom instruction, and the development and improvement of programs. Training of the paraprofessional staff and practice of the referral process are essential to the librarian-paraprofessional partnership this model requires. This article describes how paraprofessionals have been used in reference at a new academic library, and how the role of the reference librarian has been redefined as a result. 相似文献
6.
7.
基于情境模型的手机图书馆个性化服务研究 总被引：1，自引：0，他引：1
网络环境下用户的个性化需求具有易变性、动态性、私密性和情境敏感性等特征,个性化服务的提供越来越需要情境模型的支持。手机图书馆是数字图书馆在移动网络环境下的扩展,是数字图书馆个性化信息服务的需求方式。为此,将情境模型运用于手机图书馆个性化服务,在无线网络和互联网中分别设置情境模型和用户模型,使手机图书馆个性化服务系统具备感知、觉察用户当前和历史情境的功能,并根据用户情境自适应地调整提供给用户的信息,向手机用户提供个性化信息检索、个性化信息推荐、个性化信息推送等服务。在情境模型应用于手机图书馆个性化服务时,需要注意解决手机用户信息安全、手机用户个性化信息获取的准确性与动态性、数字图书馆各种资源的整合、集成及知识产权、系统复杂性与手机用户易用性之间的矛盾等问题。 相似文献
8.
Focus group interviews were conducted to investigate how teen library users perceive and use text reference service. Findings indicate that teens have a mixed attitude toward the service, and they anticipate using it primarily for imposed queries. Teens' perception of three aspects of the service is also discussed: response time, librarians' use of texting abbreviations, and the impact of texting constraints. Strategies are provided to increase awareness, motivate use, and meet expectations. Findings will help inform libraries' text reference practice, providing them with a clear understanding of how teens can benefit from the service, and how their information needs can be fulfilled to their satisfaction. Such an understanding will then lead libraries to develop more effective strategies to promote and deliver library services to teens, strengthen the role libraries play in teens' information-seeking process, and establish a positive and sustaining relationship between teens and libraries. 相似文献
9.
《Journal of Web Librarianship》2013,7(4):479-492
ABSTRACT Academic libraries customize, support, and provide access to myriad information systems, each with complex graphical user interfaces. The number of possible information entry points on an academic library Web site is both daunting to the end-user and consistently challenging to library Web site designers. Faced with the challenges inherent in designing online search interfaces and the ever-growing amount of resources available online, Virginia Commonwealth University Libraries sought to explore how to build effective search interfaces that, at the same time, support a wide variety of computer users and provide comprehensive access to assorted collections of electronic resources. Over a nine-month period, the libraries designed, implemented, and tracked the usage of two different search interfaces on their home page. Each interface allowed users to choose between four different search targets. In this case study, the authors discuss the complexities of designing search interfaces, outline findings from the nine-month study, evaluate the effectiveness of the two interface designs, and talk about future research in these areas. 相似文献
10.
Suha Alawadhi 《International Information and Library Review》2013,45(3-4):83-91
This study investigates the current state of continuing professional development activities for information professionals in academic libraries, as well as their perceptions of the value of different continuing professional development activities. A questionnaire was used to collect data from 63 librarians and information professionals working at five Kuwaiti academic libraries, located in two public and three private universities. The findings of the study revealed that, generally, information professionals in academic libraries are of the opinion that they possess personal and professional skills that enable them to serve library users. Moreover, continuing professional development activities and programs are perceived as important for developing a professional workforce and maintaining professional competence. 相似文献
11.
《Library & information science research》2014,36(3-4):136-141
People spend an increasing amount of time using social media systems to network, share information, learn, or engage in leisure activities (e.g., gaming). Libraries too are establishing a social media presence to promote the library and provide services to user populations through the social media systems the users frequent. This study explores Twitter uses by six large academic libraries and factors that make library tweets useful. 752 tweets were analyzed by topic to develop a subject typology of library tweets. In addition, tweets and Twitter user characteristics were analyzed to explore what makes library tweets useful, as measured by the number of retweets and favorites received. Content analysis of the samples of library tweets revealed nine content types, with the event and resource categories being the most frequent. In addition, the analysis showed that tweets related to study support services and building and maintaining connections with the library community were the most frequently retweeted and selected as favorites. The presence of a URL in the tweet was positively associated with the number of retweets, and the number of users followed was positively associated with the number of favorites received. Finally, a negative correlation was found between the account age and number of favorites. 相似文献
12.
《The Journal of Academic Librarianship》2023,49(3):102675
Academic library websites need to support a variety of users (student, faculty, staff, administrator, alumni, etc.) with intellectual pursuits related to research, teaching, and learning, in addition to being user-friendly, valuable and informative. Although the CUNY Queens College Library (QCL) website has been redesigned multiple times, there has not been a formal user research study of the website and its users to inform the redesign. Taking a user-centered approach, specifically the user-centered design (UCD) methodology, this study explores users of an urban academic library website in the United States through the use of triangulation, a mixed-methods approach that includes user survey, user interviews, and website analysis. The findings reveal that the majority of users like the QCL website and find the content valuable for teaching and research, but users also thought the website design was dated (not a modern design), some of the content was inconsistent, and access of all types emerged as a major theme. The results provide recommendations for the library website redesign and are important in helping librarians of similar libraries use triangulation of data to gain a multidimensional understanding of their users in order to inform the design and development of library websites. 相似文献
13.
This paper explores the use and application of Facebook among Malaysian academic libraries in order to provide academic libraries with ideas for best practices in using social networking sites to better profile themselves and communicate effectively with their users. The research questions guiding this study were: (a) What are the extent and nature of institutional Facebook use by Malaysian academic libraries? (b) What information do Malaysian academic libraries deliver through Facebook page? This study employs content analysis to examine current uses of the library Facebook page. A checkpoint was developed to analyze the libraries’ usage and application of Facebook page. A total of 14 academic libraries in Malaysia are using Facebook page as part of their services to users. However only three libraries are fully utilizing their Facebook page, and they have been identified as “Skaters” based on the 8-S Framework of Category Development for Facebook user. Most libraries are using their Facebook page for marketing and creating awareness of library services to their users. 相似文献
14.
This paper explores the use and application of Facebook among Malaysian academic libraries in order to provide academic libraries with ideas for best practices in using social networking sites to better profile themselves and communicate effectively with their users. The research questions guiding this study were: (a) What are the extent and nature of institutional Facebook use by Malaysian academic libraries? (b) What information do Malaysian academic libraries deliver through Facebook page? This study employs content analysis to examine current uses of the library Facebook page. A checkpoint was developed to analyze the libraries’ usage and application of Facebook page. A total of 14 academic libraries in Malaysia are using Facebook page as part of their services to users. However only three libraries are fully utilizing their Facebook page, and they have been identified as “Skaters” based on the 8-S Framework of Category Development for Facebook user. Most libraries are using their Facebook page for marketing and creating awareness of library services to their users. 相似文献
15.
高校图书馆复合式收费信息服务探讨 总被引：3，自引：0，他引：3
本文采用实地调查与文献调查相结合的方法,考察了目前高校图书馆所开展信息服务中的有偿部分、收费标准及收费模式,进而探讨了基于事业性收费前提的图书馆有偿信息服务应该采取什么样的有效模式.研究发现,高校图书馆进行收费的服务项目大部分属于竞争性情报类,对象不同标准也不尽相同,从而保障了本校读者需求,也满足了一定程度的社会需求,尤其是在利用特色数据库进行服务的过程中,复合模式起到了重要的平衡作用. 相似文献
16.
《Journal of Web Librarianship》2013,7(4):162-181
The purpose of this study is to conceptualize a digital library acceptance model and its validation. Based on the extant literature and interviews with experts, a sixty-three statement questionnaire was developed and a survey was conducted to test the proposed model. The target population included library professionals and users from academic institutions in India including faculty, graduate students, and undergraduate students. These sixty-three statements were categorized into seventeen dimensions on the basis of the Unified Theory of Acceptance and Use of Technology model and two information success models. The model was tested using exploratory and confirmatory factor analysis. The findings suggest that digital libraries can become more useful and acceptable to targeted user groups when they are developed in accordance with four major factors: systemic aspects, informational aspects, perception of the relevant social group, and user learning. This study is unique as it is the first time such a model has been developed for digital libraries with respect to social construction. 相似文献
17.
《The Reference Librarian》2013,54(31):119-129
This essay proposes the identification and study of nonusers of academic library reference services. Using the techniques previously applied to different classes of public library users, researchers could benefit from information already available, as well as undertake survey research on lifestyles in academe. The discussion puts forth the claim that nonusers of academic libraries are potential users belonging to the same three groups as current users: faculty, staff, and students. A brief overview of the results of the application of lifestyles research to public library user groups is provided. Finally, the article describes some lifestyle characteristics of each of the three groups and their possible implications for academic library reference services. 相似文献
18.
19.
《Journal of Web Librarianship》2013,7(1):88-104
A survey was conducted between July and November 2012 to determine how academic libraries in the United States and Canada marketed and delivered information literacy on the Web. A random sample of 264 institutions was taken from Peterson's Four-Year Colleges 2012, and the authors checked each Web site of the academic libraries of the institutions in the sample for instruction-related activities. Only 65 percent of the libraries in the sample advertised library instruction as a service on the Web, while 64 percent of the libraries boasted research guides and tutorials. Sixteen percent of the libraries provided direct links to ACRL's Information Literacy Competency Standards for Higher Education, and 24 percent made an effort to explain and define the term “information literacy” to their users. The authors hope the findings can help determine how academic libraries are currently using the Internet to increase information literacy on the Web and set a new platform for better strategies for advocating information literacy. 相似文献
20.
《The Journal of Academic Librarianship》2020,46(1):102091
Despite the potential of social networking services (SNS) as a tool for communication between academic libraries and users, many academic libraries are yet to successfully optimize their SNS. As a result, their social proof and social capital of various SNS do not perform well. This research aims to evaluate the SNS effectiveness of the University of Hong Kong Libraries (HKUL) based on social capital and social proof concepts. We hope that our recommendations according to our findings will be applicable to other academic library contexts. We have found that: (i) there are no major differences between undergraduate and postgraduate students in their attitudes and behaviors regarding the SNS of HKUL on various platforms; (ii) low social proof is related to a lack of user interaction and promotion; (iii) low satisfaction with SNS contents may lead to low social capital. As such, understanding user information need, setting goals and metrics for each SNS, and formulating a formal SNS policy are the keys to further develop library SNS. 相似文献