共查询到20条相似文献，搜索用时 31 毫秒
1.
José Luis Moreno Cegarra Juan Gabriel Cegarra Navarro José Rodrigo Córdoba Pachón 《International Journal of Information Management》2014
This paper examines the relative importance and significance of the four technology enablers introduced by Davis (1989) in the technology acceptance model (TAM) (perceived ease of use, perceived usefulness, attitude towards using and behavioural intention) for use on four different levels of citizen engagement in e-government (null, publish, interact and transact). An extended technology acceptance model (TAM) is developed to test citizen engagement towards online e-government services from a sample of 307 citizens who used the benefits advisor tool within a Spanish City Hall. Although the proposed model follows TAM and explains the intention towards the actual use of e-government by postulating four direct determinants, “A, PU, PEOU and BI” have been considered as parallel processes, meaning that each can have separate influence in different levels of citizen engagement. To achieve this goal, a multinomial logistic regression is developed and tested to confirm the explanatory power of the four technology enablers on the four different levels of e-government. Our findings further suggest that in order to implement e-government, some of the enablers matter more than others to move from one level of citizen engagement to another. The main contribution of the paper is to question the use of existing models which seek to represent the relationship between technology enablers and the adoption of e-government services without considering their impacts on citizens’ engagement. The implications of the findings are discussed and useful insights are provided in relation to policy recommendations geared to create appropriate conditions to build citizens’ engagement intent of use of e-government services. 相似文献
2.
Information and communication technologies in use in government systems can bring about expected benefits only when citizens are willing and able to use such systems. Previous studies from various disciplines provided a fundamental understanding of human behavior with technology adoption that focused mainly on the technical and supply sides of this adoption. We argue that it is necessary to move away from an assumption that users form a homogeneous group under the phenomenon of the digital divide. Having conducted an online experiment, this study empirically examined the effects of personal factors, particularly the perceived information literacy, and the perceived information overload, on the user’s perceptions on the usefulness and trust in a government website. We find that the higher an individual perceives one’s information literacy, the more he or she trusts the website, and this is mediated by one’s perceived information overload (negatively) and perceived usefulness (positively). This research provides a more balanced understanding of the behavior of e-government adoption, supplemented with the details of citizen engagement factors, and specifies meaningful practical implications for successful e-government policies. 相似文献
3.
Vishanth Weerakkody Ramzi El-Haddadeh Faris Al-Sobhi Mahmud Akhter Shareef Yogesh K. Dwivedi 《International Journal of Information Management》2013
The adoption and diffusion of electronic government is often impeded by many social and individual factors relating to citizens. In this respect, intermediaries have emerged as a new model for delivering e-government services to overcome such obstacles. This study aims to examine the role of intermediaries in facilitating e-government adoption and diffusion using a survey based empirical study of 502 participants in Madinah City in Saudi Arabia. An extended UTAUT model is used as the theoretical basis utilizing trust in the Internet and Intermediaries. The results of this study show that there are significant relationships among the factors that influence intention to use e-government, namely, performance expectancy, effort expectancy, and trust of intermediary. In addition, the findings show that there is a significant relationship between facilitating conditions and usage behavior proving that intermediaries can influence adoption of e-government services. 相似文献
4.
《International Journal of Information Management》2017,37(4):297-312
Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, we formulated a multiple-mediation model examining (1) the TOE contextual factors affecting government’s willingness to implement electronic participation (e-participation) in form of e-information sharing, e-consultation, and e-decision-making in a country and its electronic government (e-government) maturity; and (2) the mediating role of government’s willingness to implement e-participation in a country on the relationships between its TOE contextual factors and e-government maturity. Specifically, we hypothesized that information and communication technology (ICT) infrastructure (representing the Technology context), governance (representing the Organization context), and human capital (representing the Environment context) has both direct and indirect relationships with e-government maturity through the mediating roles of government’s willingness to implement e-participation. Based on archival data from 183 countries, results showed that while ICT infrastructure and human capital were positively associated with government’s willingness to implement e-participation and e-government maturity, governance was not significantly associated with them. Also, government’s willingness to implement e-participation had significant associations with its e-government maturity. Specifically, of three dimensions of e-participation, government’s willingness to implement e-information sharing and e-decision-making were positively associated with e-government maturity, and its willingness to implement e-consultation was negatively associated. Further, government’s willingness to implement e-information sharing, e-consultation, and e-decision-making partially mediated the influences of ICT infrastructure and human capital on e-government maturity. Results also indicated that the relationship of governance with e-government maturity was not mediated by government’s willingness to implement e-participation. Findings contribute to the theoretical discourse on e-government by highlighting the roles of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity, and provide indications for practice in managing e-government maturity by (1) enhancing government’s willingness to implement appropriate e-participation dimensions; and (2) leveraging the effects of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity. 相似文献
5.
6.
《International Journal of Information Management》2017,37(4):284-296
The initial learning experience is crucial for understanding digital services adoption and usage diffusion. Using a UTAUTv2 model, we explore the effect of process- and content-oriented knowledge on behavioral intentions to use e-government services. The adoption of e-government systems is lower than desired in general and faces considerable resistance in many developing countries. Scholars suggest that more knowledge and better training are critical to increasing adoption and usage rates. We conducted a survey of 262 citizens in Lebanon to investigate how consumers cope with high and moderate levels of complexity during their initial learning experience with a technology-based product. The results show that a moderate degree of content- and process-oriented knowledge about e-government services during an initial learning experience improves usage habits, performance expectancy, effort expectancy, and facilitating conditions. The challenge for service providers is to understand consumers’ learning experience and coping strategies and to provide mechanisms that make the transition to e-services easier and more intuitive. This can be achieved by developing new infrastructure for e-services to facilitate easier access to e-government websites and to improve site performance. Marketers can also develop more effective communications that offer easy and flexible specific steps for using the portal. 相似文献
7.
电子政务系统的成功不仅取决于技术因素,更取决于用户的使用意愿。在理论分析的基础上构建了政府门户网站服务公众接受模型,并通过实证调查的方法对接受模型进行了验证。研究结论发现:主观规范、网络外部性分别在信息处理服务、信息交流服务层面上对公众的使用意愿存在显著影响;自我效能在信息交流服务和信息处理服务层面上对公众的使用意愿产生显著影响;相容性在基本信息服务和信息交流服务层面上得到支持;便利性在三个服务层面上均得到验证;对网络的信任和对政府的信任显著影响感知信任。最后,根据实证结果总结了研究结论,并就政府门户网站服务功能的完善提出了相应的政策建议。 相似文献
8.
《Information processing & management》2016,52(3):430-445
The explosion of online user-generated content (UGC) and the development of big data analysis provide a new opportunity and challenge to understand and respond to public opinions in the G2C e-government context. To better understand semantic searching of public comments on an online platform for citizens’ opinions about urban affairs issues, this paper proposed an approach based on the latent Dirichlet allocation (LDA), a probabilistic topic modeling method, and designed a practical system to provide users—municipal administrators of B-city—with satisfying searching results and the longitudinal changing curves of related topics. The system is developed to respond to actual demand from B-city's local government, and the user evaluation experiment results show that a system based on the LDA method could provide information that is more helpful to relevant staff members. Municipal administrators could better understand citizens’ online comments based on the proposed semantic search approach and could improve their decision-making process by considering public opinions. 相似文献
9.
Charles Steinfield Robert LaRose Han Ei Chew Stephanie Tom Tong 《The Information Society》2013,29(2):110-120
This study examines the relationships between information and communication technologies (ICT) usage, the benefits a company derives from membership in a rural business cluster, and the success of rural companies. Analysis of 333 rural businesses located in northern lower Michigan showed a strong relationship between (a) ICT adoption and benefits derived from the membership in business clusters, (b) ICT adoption and self-reported business success, and (c) benefits derived from business clusters and business success. Although analysis indicates that these relationships may be industry specific, results suggest that ICT adoption by rural enterprises may have advantages for the region's social capital and business success and may help reduce the digital divide experienced in rural communities. 相似文献
10.
We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors 相似文献
11.
Government agencies often face trade-offs in developing initiatives that address a public good given competing concerns of various constituent groups. Efforts to construct data warehouses that enable data mining of citizens’ personal information obtained from other organizations (including sister agencies) create a complex challenge, since privacy concerns may vary across constituent groups whose priorities diverge from agencies’ e-government goals. In addition to privacy concerns, participating government agencies’ priorities related to the use of the information may also be in conflict. This article reports on a case study of the Integrated Non-Filer Compliance System used by the California Franchise Tax Board for which data are collected from federal, state, and municipal agencies and other organizations in a data mining application that aims to identify residents who under-report income or fail to file tax returns. This system pitted the public good (ensuring owed taxes are paid) against citizen concerns about privacy. Drawing on stakeholder theory, the authors propose a typology of four stakeholder groups (data controllers, data subjects, data providers, and secondary stakeholders) to address privacy concerns and argue that by ensuring procedural fairness for the data subjects, agencies can reduce some barriers that impede the successful adoption of e-government applications and policies. The article concludes that data controllers can reduce adoption and implementation barriers when e-government data mining applications rely on data shared across organizational boundaries: identify legitimate stakeholders and their concerns prior to implementation; enact procedures to ensure procedural fairness when data are captured, shared, and used; explain to each constituency how the data mining application helps to ensure distributive fairness; and continue to gauge stakeholders’ responses and ongoing concerns as long as the application is in use. 相似文献
12.
Factors influencing intention to use e-government services among citizens in Malaysia 总被引：1，自引：0，他引：1
Ooh Kim LeanAuthor Vitae Suhaiza ZailaniT. RamayahAuthor Vitae Yudi FernandoAuthor Vitae 《International Journal of Information Management》2009
This study is an exploratory study on the e-government in Malaysia. With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study investigates the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and Trust model with five dimensions. The study was conducted by surveying a broad diversity of citizens in Malaysia community. A structured questionnaire was used to collect data from 195 respondents but only 150 of the respondents with complete answers participating in the study. The result of the analysis showed that trust, perceived usefulness, perceived relative advantage and perceived image, respectively, has a direct positive significant relationship towards intention to use e-government service and perceived complexity has a significant negative relationship towards intention to use e-government service. While perceived strength of online privacy and perceived strength of non-repudiation have a positive impact on a citizen's trust to use e-government service. However, the uncertainty avoidance (moderating factor) used in the study has no significant effect on the relationship between the innovation factors (complexity, relative advantage and image) and intention to use e-government service. Finally in comparing the explanatory power of the entire intention based model (TAM, DOI and Trust) with the studied model, it has been found that the DOI model has a better explanatory power. 相似文献
13.
We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors 相似文献
14.
15.
Nowadays we use information retrieval systems and services as part of our many day-to-day activities ranging from a web and database search to searching for various digital libraries, audio and video collections/services, and so on. However, IR systems and services make extensive use of ICT (information and communication technologies) and increasing use of ICT can significantly increase greenhouse gas (GHG, a term used to denote emission of harmful gases in the atmosphere) emissions. Sustainable development, and more importantly environmental sustainability, has become a major area of concern of various national and international bodies and as a result various initiatives and measures are being proposed for reducing the environmental impact of industries, businesses, governments and institutions. Research also shows that appropriate use of ICT can reduce the overall GHG emissions of a business, product or service. Green IT and cloud computing can play a key role in reducing the environmental impact of ICT. This paper proposes the concept of Green IR systems and services that can play a key role in reducing the overall environmental impact of various ICT-based services in education and research, business, government, etc., that are increasingly being reliant on access and use of digital information. However, to date there has not been any systematic research towards building Green IR systems and services. This paper points out the major challenges in building Green IR systems and services, and two different methods are proposed for estimating the energy consumption, and the corresponding GHG emissions, of an IR system or service. This paper also proposes the four key enablers of a Green IR viz. Standardize, Share, Reuse and Green behavior. Further research required to achieve these for building Green IR systems and services are also mentioned. 相似文献
16.
Thorsten Busch 《Ethics and Information Technology》2011,13(4):339-353
This conceptual article discusses strategies of corporations in the information and communication technologies (ICT) sector and their role in the conflict over access to knowledge in the digital environment. Its main hypothesis is that ICT corporations are very capable actors when it comes to bridging digital divides in both developed and developing countries??maybe even the most capable actors. Therefore, it is argued that ICT corporations could use their capabilities to help citizens gain sustainable access to knowledge in order to enable them to lead self-sufficient lives. In a nutshell, capabilities are presented as both the input (capabilities of ICT corporations) as well as the output (capability building for empowering citizens) of corporate strategy-making focusing on fair ICT. Corporate citizenship is put forth as the theoretical concept bridging corporate strategies and access to knowledge: If ICT corporations act in accordance with their self-understanding of being ??good corporate citizens??, they could be crucial partners in lessening digital divides and helping citizens gain access to knowledge. From the perspective of ??integrative economic ethics?? (Ulrich 2008), it is argued that ICT corporations have good reason to actively empower citizens in both developed and developing countries by pursuing ??inclusive?? strategies in many fields, such as open-source software development. That way, ICT corporations could enable, support and provide citizens with capabilities enabling them to help themselves. In order to make inclusive business models work, the rules and regulations companies find themselves in today must enable them to act responsibly without getting penalized by more ruthless competitors. This article explores several cases from the ICT field to illustrate the interplay between a responsible business model and the rules and regulations of the industry. From a capabilities perspective, the most desirable mix of corporate strategies and industry regulation is one that results in the highest level of generativity (Zittrain 2008). Thus, ICT should not be closed systems only driven by the company behind them. Instead, they need to be open for the highest possible level of third-party innovation. 相似文献
17.
E-government holds enormous potential for improving the administrative efficiency of public institutions, encouraging democratic governance, and building trust between citizens/private sector and governments. However, most e-government initiatives to date have failed to attain their full potential, because they are increasingly plagued by usability issues. Consequently, there have been increasing calls for evaluating the usability of e-government websites, as they are widely considered to be the primary platform for government interaction with citizens. This study, therefore, seeks to contribute to extant knowledge by evaluating the usability of e-government websites from Sub-Saharan Africa (SSA). This is particularly important as little is known about the usability of e-government websites in the region, and worst still, it is the least advanced region in terms of e-government development. This study evaluated a total of 279 e-government websites from 31 SSA countries. The findings showed that most e-government websites in SSA were characterised by poor usability. The average usability score for the websites was 36.2%, with the most usable website having a score of only 64.8%. The study also showed that the usability of e-government websites was positively associated with the E-Government Development Index (EGDI) and the E-Participation Index (EPI). 相似文献
18.
《Information processing & management》2022,59(4):102985
A rapid increase in the use of web-based technologies – and corresponding changes in government and local council policies – in recent years, means that many vital services are now provided solely online. While this has many potential benefits, it can place additional burdens on certain demographic groups, some of whom may become considerably disadvantaged or even disenfranchised. This is particularly problematic for English-as-a Second Language (ESL) speakers, who are often immigrants or refugees and thus have a greater need to access these e-government services, and who may struggle to understand and assess the relevance of complex documents. In this work we investigate the search behaviours and performance of native English speakers and two different groups of ESL speakers when completing e-government tasks, and the effect of document readability/complexity. In contrast with previous work, our results show significant differences between groups of varying language proficiency in terms of objective search performance, time on task, and self-perceived performance and confidence. We also demonstrate that document reading level moderates the effect of language proficiency on objective search performance. The findings contribute to our existing understanding of how English language proficiency affects search for e-government topics, and have important implications for the future development of e-government services to ensure more equitable access and use. 相似文献
19.
local government authorities (LGAs) are organised around operational structures with business processes spanning within departments and across other government organisations. In such an organisational setting, the harmonisation of Information Technology (IT) operations, integration of cross-departmental processes and the underlying Information Systems (IS) signifies a challenge in delivering integrated services. This paper attempts to explore enterprise application integration (EAI) adoption in the UK local government authorities (LGAs). Despite the hype of EAI adoption in private domain, its application in LGAs is inadequate as there is a lack of adoption models/frameworks that can be used by the public sector. The context of the study is to consider the transformation of IT infrastructure management and operations with EAI technologies. The empirical findings, generated through a detailed case analysis, manifestly exemplify that EAI predominantly acts as a ‘back-office’ technology that facilitates operations by developing a flexible and maintainable integrated IT infrastructure. Our proposed framework is believed to be imperative and unique as it provides a more systematic way to examine the adoption of integration technologies, extends the established norms for EAI adoption by utilising a prioritisation technique to classify the importance of factors. The contribution of the research extends the literature on EAI and identifies theoretical and practical opportunities that facilitate LGAs in their decision-making process to produce more robust proposals for EAI adoption. 相似文献
20.
The concept of a smart city, based on advanced information and communications technology (ICT), emerged to mitigate the impact of rapid urbanization and was considered feasible. However, the selection of technology and policy for providing better services to citizens and ensuring sustainable development is a multiple-objective decision process that is usually performed by experts in relevant domains. The major goal of this study is to propose a structural method for policy selection, which consists of three phases. In the first phase, the modified Delphi method is used to determine the elements of the decision by surveying panel members for their opinions. In the second phase, an analytic hierarchy process is used to ascertain the priority of each alternative according to the goal of the decision. In the third phase, zero-one goal programming models are developed to select a feasible portfolio based on the political goal and the annual budget. We conducted an empirical study to demonstrate and validate that the proposed model can induce the municipality to consider citizens’ requirements, identify the strengths and weaknesses of proposed policies, and select a feasible project portfolio in response to public expectations. In addition, the study found that a feasible portfolio, including consideration of citizens, business, and the environment, enables the public perceptions of government performance within the resource constraints of the organization. 相似文献