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1.
We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors 相似文献
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Vishanth Weerakkody Ramzi El-Haddadeh Faris Al-Sobhi Mahmud Akhter Shareef Yogesh K. Dwivedi 《International Journal of Information Management》2013
The adoption and diffusion of electronic government is often impeded by many social and individual factors relating to citizens. In this respect, intermediaries have emerged as a new model for delivering e-government services to overcome such obstacles. This study aims to examine the role of intermediaries in facilitating e-government adoption and diffusion using a survey based empirical study of 502 participants in Madinah City in Saudi Arabia. An extended UTAUT model is used as the theoretical basis utilizing trust in the Internet and Intermediaries. The results of this study show that there are significant relationships among the factors that influence intention to use e-government, namely, performance expectancy, effort expectancy, and trust of intermediary. In addition, the findings show that there is a significant relationship between facilitating conditions and usage behavior proving that intermediaries can influence adoption of e-government services. 相似文献
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《Information processing & management》2022,59(4):102985
A rapid increase in the use of web-based technologies – and corresponding changes in government and local council policies – in recent years, means that many vital services are now provided solely online. While this has many potential benefits, it can place additional burdens on certain demographic groups, some of whom may become considerably disadvantaged or even disenfranchised. This is particularly problematic for English-as-a Second Language (ESL) speakers, who are often immigrants or refugees and thus have a greater need to access these e-government services, and who may struggle to understand and assess the relevance of complex documents. In this work we investigate the search behaviours and performance of native English speakers and two different groups of ESL speakers when completing e-government tasks, and the effect of document readability/complexity. In contrast with previous work, our results show significant differences between groups of varying language proficiency in terms of objective search performance, time on task, and self-perceived performance and confidence. We also demonstrate that document reading level moderates the effect of language proficiency on objective search performance. The findings contribute to our existing understanding of how English language proficiency affects search for e-government topics, and have important implications for the future development of e-government services to ensure more equitable access and use. 相似文献
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[目的/意义]随着"互联网+政务服务"战略崛起,以互联网为载体的电子政务服务受到社会广泛的关注,亟需大样本、多渠道实证研究。[方法/过程]因此,本文基于政务网站及"两微一端"实证测评了地级以上城市和省级政府的电子政务服务能力,并选取行政级别、经济水平、区域均衡为分异属性,发现行政级别与经济水平均与渠道政务服务能力显著正相关;渠道能力因行政与经济属性、城市和省级政府层面不同而异,但基本不受级别、水平、区域限制。[结果/结论]归纳出电子政务服务在力度与方向的调控启示,提出了消除分异、重点借鉴、快速提升等建议作为参考。 相似文献
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电子政务系统的成功不仅取决于技术因素,更取决于用户的使用意愿。在理论分析的基础上构建了政府门户网站服务公众接受模型,并通过实证调查的方法对接受模型进行了验证。研究结论发现:主观规范、网络外部性分别在信息处理服务、信息交流服务层面上对公众的使用意愿存在显著影响;自我效能在信息交流服务和信息处理服务层面上对公众的使用意愿产生显著影响;相容性在基本信息服务和信息交流服务层面上得到支持;便利性在三个服务层面上均得到验证;对网络的信任和对政府的信任显著影响感知信任。最后,根据实证结果总结了研究结论,并就政府门户网站服务功能的完善提出了相应的政策建议。 相似文献
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Juan-Gabriel Cegarra-Navarro José Rodrigo Córdoba Pachón José Luis Moreno Cegarra 《International Journal of Information Management》2012
As a mixture of new technologies, processes and services oriented to the citizen, e-government has become one of the most important keywords for the public sector reform with proponents claiming that it guarantees transparency, accountability and better communication between local and national administrations and their public. Few if any studies have investigated the factors that might contribute to the establishment of trusting relationship between city councils and citizens. This paper examines the relative importance and significance of three types of information communication technologies (ICTs) towards the use of e-government and the development of civic engagement. We conduct an empirical investigation of 179 Spanish official town websites (web sites in the municipalities). The research findings suggest that implementing ICT not only involves a step towards an increase in the use of e-government services by people, but also provides numerous opportunities for their civic engagement. The main conclusion of this study is that although ICT can leverage the adoption of e-government, it cannot create alone engagement with traditional activities of the local government. What is missing from this relationship is a mediating variable (adoption of e-government by government officers), which in turn can greatly help to better understand how ICT impacts relationships between governments and their citizens. 相似文献
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摘要：提高公民对电子政务服务的采纳意向是促进电子政务发展的重要途径。为了探查我国电子政务公民采纳意向的影响因素,本研究构建了电子政务服务公民采纳模型,并通过问卷方式采集了630个有效样本数据,运用结构方程建模方法对模型进行了检验。研究结果表明：（1）相对优势和相容性、自我效能在三个服务层次上对公民采纳意向均有显著影响;认知度、对政府的信任和感知信任分别在基本信息、信息交流、事务处理服务层上对公民的采纳意向产生显著影响。（2）感知信任的三个前因分别为：对互联网的信任、对政府的信任和认知度。
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《International Journal of Information Management》2017,37(4):297-312
Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, we formulated a multiple-mediation model examining (1) the TOE contextual factors affecting government’s willingness to implement electronic participation (e-participation) in form of e-information sharing, e-consultation, and e-decision-making in a country and its electronic government (e-government) maturity; and (2) the mediating role of government’s willingness to implement e-participation in a country on the relationships between its TOE contextual factors and e-government maturity. Specifically, we hypothesized that information and communication technology (ICT) infrastructure (representing the Technology context), governance (representing the Organization context), and human capital (representing the Environment context) has both direct and indirect relationships with e-government maturity through the mediating roles of government’s willingness to implement e-participation. Based on archival data from 183 countries, results showed that while ICT infrastructure and human capital were positively associated with government’s willingness to implement e-participation and e-government maturity, governance was not significantly associated with them. Also, government’s willingness to implement e-participation had significant associations with its e-government maturity. Specifically, of three dimensions of e-participation, government’s willingness to implement e-information sharing and e-decision-making were positively associated with e-government maturity, and its willingness to implement e-consultation was negatively associated. Further, government’s willingness to implement e-information sharing, e-consultation, and e-decision-making partially mediated the influences of ICT infrastructure and human capital on e-government maturity. Results also indicated that the relationship of governance with e-government maturity was not mediated by government’s willingness to implement e-participation. Findings contribute to the theoretical discourse on e-government by highlighting the roles of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity, and provide indications for practice in managing e-government maturity by (1) enhancing government’s willingness to implement appropriate e-participation dimensions; and (2) leveraging the effects of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity. 相似文献
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Jacint Jordana Xavier Fernández David Sancho Yanina Welp 《The Information Society》2013,29(5):341-351
We examine the effect of public policy on the growth of Internet use. Using a decentralized country—Spain—as an example, we compare the 17 Spanish regions to test different Internet policy designs, taking into account the quality and number of specific programs promoted by regional governments, as well as the presence or absence of strategic planning in each region. We treat the percentage of Internet users as a dependent variable to compare its diffusion in different territories. Our findings show that educational levels and economic differences explain about half of the variations observed. Furthermore, the regional policies play a significant role in explaining regional variations. We investigate which public policy instruments are more significant for the development of the Internet, and find that focused policy intervention and complex policy initiatives are more significant than other policy instruments in explaining the increase in the percentage of Internet users. 相似文献
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In general, rhetoric and myth play important roles in policymaking. Myths may inspire collective action but may also mystify and blur views on reality. In this article we identify, analyze, and reflect on the myths underlying the e-government programs of Australia, Canada, the United Kingdom, Denmark, and the Netherlands. We found that in all national policies myths of technological inevitability, a new and better government, rational information planning, and empowerment of the intelligent citizen can be discerned. Although the mobilizing powers of these myths are acknowledged, we conclude that existing empirical studies have generated little support for the inescapable telos of these myths, which makes canvas cleaning effects of e-government initiatives less likely. 相似文献
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Thinking of government as entrepreneur is a unique lens through which to view a subset of government actions. The lens is not a template for an evaluation of government policy; rather, it is a characterization that underscores the government's purposeful intent, ability to act in new and innovative ways, and willingness to undertake policy actions that have uncertain outcomes. Our focus is on the U.S. Small Business Innovation Research (SBIR) program. We argue that the innovative action of government - the innovative use of public resources through the SBIR program to target and support research in small firms - does lessen innovation barriers that cause small firms to underinvest in R&D. However, this government action is subject to entrepreneurial risk, namely the a priori uncertainty that the funded research will result in a commercialized product, process, or service. We quantify the uncertainty that the government accepts in the context of innovation supported by the SBIR program; or stated alternatively, we quantify the probability that a project funded by the SBIR program will fail to commercialize its results. Our empirical results show that the entrepreneurial risk that characterizes the SBIR program is, on average, somewhat more than the probability of failing to get heads on the toss of a fair coin. Importantly, however, our evidence shows that there is a large range in the entrepreneurial risk that the government accepts—across the projects, the predicted probability of failure covers essentially the entire range from 0 to 1.0. 相似文献
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网络环境下的政府公共服务协同研究是各国在开展电子政务和提供公共服务过程中的一个新课题,主要从政府公共服务改革研究、协同政府研究、协同政务研究及网络环境下政府的协同服务研究四个方面展开研究.政府协同服务已成为电子政务建设的新趋势和新热点,并将最终导致网络环境下政府协同服务目标的实现. 相似文献
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西部地区政府网站建设水平分析 总被引：7，自引：0，他引：7
政府网站建设是推进政府信息化的重要方面，在提高政府效率、转变政府职能中发挥着重要作用。随着西部大开发的深入，西部各省区积极推进政府信息化和政府网站建设。本文从“省政府门户网站建设”、“省级政府职能部门网站建设”和“省、地（市）、县（区）三级政府网站的连通性”三方面，运用统计描述、聚类分析和数据包络分析方法，对西部各省区的政府网站建设情况进行了评价和分析。 相似文献
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ABSTRACTInclusion of open resources that employ a peer-generated approach is changing who learns what, from whom, and via what means. With these changes, there is a shift in responsibilities from the course designer to motivated and self-directed learner-participants. While much research on e-learning has addressed challenges of creating and sustaining participatory environments, the development of massive open online courses calls for new approaches that go beyond the existing research on participatory environments in institutionally defined classes. We decenter institutionally defined classes and broaden the discussion to the literature on the creation of open virtual communities and the operation of open online crowds. We draw on literatures on online organizing, learning science, and emerging educational practice to discuss how collaboration and peer production shape learning and enable “crowdsourcing the curriculum.” 相似文献
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本文借助生态位理论构建研究框架,通过问卷调查采集经验数据测量用户使用政府网站、政务微博以及政务微信后需求获得满足的情况,基于此,比较分析3类政务服务平台的优、劣势和相互关系,并提出电子政务未来的发展策略。研究发现,在这3类政务服务平台中,政务微信最符合当下用户的使用需求;但用户对政务微博的使用更有深度,而政府网站在前两者的冲击下相对处于被动地位。对此,一方面应采用生态位泛化策略,重塑政府网站的主体地位;另一方面要从“重建设”走向“重运营”,协调三者的发展,提高电子政务整体利用率。 相似文献
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Recent studies have shown that adolescents use the Internet not only to maintain social relationships with distant relatives and friends but also to create new relationships online; some of these friendships become integrated into their social circle. Research has focused mainly on the effect of the Internet on existing relationships or the nature of online-only ties, so studies comparing the quality of online and face-to-face relationships are missing. The goal of this study is to bridge this gap. In keeping with previous studies on social association, we argue that the quality of social relationships is dependent on duration and diversity of topics and activities carried together. Time is important, as it facilitates the development of a collective shared history and identity. Intimacy develops through the participation in shared activities and discussion of diverse issues of personal concern. Using a representative sample of the adolescent population in Israel, we find that closeness to a friend is a function of social similarity, content and activity multiplexity, and duration of the relationships. Friendships originated in the Internet are perceived as less close and supportive because they are relatively new and online friends are involved in less joint activities and less topics of discussion. The implications of the findings are discussed. 相似文献
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科技系统政府网站评价与科技电子政务发展对策建议 总被引：6，自引：0，他引：6
科技系统政府网站是科技部门沟通公众与社会的窗口，其发展程度可反映科技电子政务的发展水平。本文通过分析科技系统政府网站的评价结果，探讨科技电子政务发展中存在的问题及其对策。科技电子政务的发展应制定统一的规划，推进科技信息资源共享工程，完善科技电子政务的服务功能，加强科技电子政务的决策支持能力。 相似文献
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The role of e-government in combating corruption is an active area of research in Information Systems (IS). Drawing on the value framework for assessing e-government impact, and grounding our discussion on three theoretical perspectives, namely, (1) technological determinism theory, (2) general deterrence theory, and (3) Habermas’ public sphere perspective, we seek to explore how the diffusion of virtual social networks (VSNs) influences the relationships among e-government maturity, government administrative effectiveness, and corruption in a country. Our analyses based on publicly available archival data substantiate the (1) indirect relationships between e-government maturity in a country and corruption in three branches of its government (i.e., legislature, executive, and judiciary) through government administrative effectiveness, (2) interaction effect of VSN diffusion on the relationship between e-government maturity in a country and its government administrative effectiveness, and (3) interaction effects of VSN diffusion on the relationships between government administrative effectiveness in a country and its corruption dimensions. The key contributions of this research include the establishment of the (1) role of e-government in combating corruption in three branches of the government, and (2) idea of the public sphere in the context of VSN diffusion, and the subsequent exploration of its effects on e-government outcomes of a country. 相似文献
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Elizabeth A. Mack William H. Dutton R.V. Rikard Aleksandr Yankelevich 《The Information Society》2019,35(2):57-68
AbstractThere are concerns across government, industry, and academia over the inadequacies of data on broadband Internet connections. These inadequacies are important to consider because government policies and regulations, industry strategies, and scholarly research can be impacted by inaccurate or distorted data. Given that there are ongoing discussions about policy initiatives to improve these data, this article sets out to critically review publicly available data, identify important limitations of these data, and profile studies that have used these data successfully. In this review, the dynamic nature of broadband data will be discussed and the tradeoffs of pursuing further investments to create better databases evaluated. This evaluation suggests a more fruitful research path would be to recognize and work around existing data drawbacks, using the studies profiled in this article as examples, to explore a multitude of issues related to broadband availability, adoption, and use. 相似文献