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1.
This paper shows how the Galter Health Sciences Library of Northwestern University's Feinberg School of Medicine developed and implemented a program to assess reference staff competencies for assisting users in the electronic environment after completing a new training program. The first phase was a year-long assessment of reference questions to identify the types of questions received at the desk. Next, a training program for reference was developed and implemented with an emphasis on answering the most common questions identified such as remote access, access privileges, holdings information, and database searching. The program included individualized instruction on library policies, electronic resources, access restrictions, and troubleshooting. The next phase was to create instruments to test staff competencies in answering questions after training. Based on the scores, additional training was individualized and provided to the appropriate staff member to enhance their skills where needed. The training system that was developed has proven to be effective as most staff scored better than 92% on initial testing. As a result, library management can be certain that users' questions are being answered correctly and that the staff has the skills required to work in an electronic environment. 相似文献
2.
Kathryn Barrett Amy Greenberg 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):101-119
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service. 相似文献
3.
In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies. This paper describes the experience of an academic health science library in developing and providing an online, real-time reference service. Issues discussed include selecting software, training librarians, staffing the service, and considering the future of the service. Use statistics, question type analysis, and feedback from users of the service and librarians who staff the service, are also presented. 相似文献
4.
《The Reference Librarian》2013,54(30):5-15
Changes in the library's environment and in the expectations of its clientele are related to trends in reference training. Those changes include less time for reference managers to prepare training packages for staff; more initial library contact of clientele with paraprofessional staff; increased expectations of users that library service will be the same in rural areas as in urban areas; and an increased need for non-traditional approaches to reference continuing education and training. This article describes continuing education and training programs that help library staff adapt to these changes, such as the California Opportunities in Reference Excellence project, Maryland's reference training based on unobtrusive reference research, peer evaluation of reference staff in Minnesota, and several other programs specifically for training paraprofessionals in reference. 相似文献
5.
Public library computer training for older adults to access high-quality Internet health information
An innovative experiment to develop and evaluate a public library computer training program to teach older adults to access and use high-quality Internet health information involved a productive collaboration among public libraries, the National Institute on Aging and the National Library of Medicine of the National Institutes of Health (NIH), and a Library and Information Science (LIS) academic program at a state university. One hundred and thirty-one older adults aged 54–89 participated in the study between September 2007 and July 2008. Key findings include: a) participants had overwhelmingly positive perceptions of the training program; b) after learning about two NIH websites (http://nihseniorhealth.gov and http://medlineplus.gov) from the training, many participants started using these online resources to find high-quality health and medical information and, further, to guide their decision making regarding a health- or medically-related matter; and c) computer anxiety significantly decreased (p < .001) while computer interest and efficacy significantly increased (p = .001 and p < .001, respectively) from pre- to post-training, suggesting statistically significant improvements in computer attitudes between pre- and post-training. The findings have implications for public libraries, LIS academic programs, and other organizations interested in providing similar programs in their communities. 相似文献
6.
Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians. 相似文献
7.
Weinstein L 《Special libraries》1994,85(1):16-23
The Medical Library Center of New York, a cooperative library agency for the health sciences, developed a program to offer an electronic communications system (LIFENET) with access to the Internet for its members. Information on documentation and training as well as statistics on the subsequent use of the system and of the Internet are discussed in the article. Specific examples of how health science librarians are using the system include bibliographic verification, reference, research on integrated library systems, production of duplicate journal lists, and professional activities such as electronic mail and discussion groups (listservs). 相似文献
8.
Christopher A. Sweet 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):155-164
While the ideal of a paperless library may be unobtainable, striving for a paperless interlibrary loan department is both possible and desirable. Interlibrary loan departments at smaller academic libraries are often understaffed and overworked. In this environment, streamlining and efficiency become priorities; implementing practical changes that save time, effort, and money are critical. Changes may include going paperless, improving shipping techniques, using custom holdings wisely, and training staff for efficiency. 相似文献
9.
10.
《The Reference Librarian》2013,54(79-80):257-266
Summary This paper relates the collaborative planning by a task force of public, academic, and special librarians to develop KANAnswer, a statewide virtual reference pilot project. Major points include selecting software, developing policies and procedures, marketing, procuring partners, staffing and training, coordinating the project, and early impressions of the librarians who staff the service. 相似文献
11.
《The Reference Librarian》2013,54(30):105-118
Rapidly developing technology has changed the environment in libraries so that some degree of computer search ability is required now in order to give standard, non-obsolete reference service. New library school graduates regularly receive a basic understanding of DIALOG, BRS and other database utilities, but some feel more inclined toward working with computers than others. At the same time, seasoned librarians are faced with new learning requirements for computer searching. How do librarians in the "transition generation" handle the change required by professional technological development? A wide range of responses - from enthusiastic to reluctant - requires flexibility and variety in training and continuing education methods. This paper will address the human factor in some issues of broad technological change. The authors will offer some observations about how we as a profession are adapting to the new environment of computer-enhanced information. A case study of one library's experience with training and continuing education for online searching will illustrate a response to this changing library environment. 相似文献
12.
《Library & information science research》2022,44(1):101141
The research data management (RDM) readiness model assists research institutions in measuring their readiness level and identifying gaps to develop a strategy for implementing RDM. The technology, organization, people, and environment (TOPE) framework was used as a guideline in selecting the appropriate factors and indicators. The fuzzy delphi method was employed to validate the factors and indicators derived from the literature review. Hardware, policy, management support, organizational structure, situation awareness, training, and funder policy are all factors that reached the expert consensus. Strategy is a factor that included two indicators that did not reach expert consensus. The final result of the analysis indicates that the proposed readiness model should include 13 factors with 32 indicators. This study reveals that the environment is a key dimension of RDM readiness, which previous studies have not discussed. Moreover, research institutions can employ the model to assess their readiness and identify areas for improvement, and to potentially reduce failures in RDM implementation. 相似文献
13.
联合数字参考咨询的团队效能优化策略研究 总被引：1，自引：0，他引：1
联合数字参考咨询蓬勃发展,咨询团队是促进其发展的重要组织形式。文章从咨询人员个人、咨询团队、咨询服务规范、用户反馈、考核与奖励制度等五个方面,提出优化咨询团队效能的策略。具体包括:加强培训,提高咨询人员的业务水平;加强团队沟通,建立知识共享氛围;制定咨询服务行为规范,提高服务质量;拓宽渠道,获得用户反馈和支持;激励得当,建立合理的考核与奖励制度等。 相似文献
14.
国内外虚拟参考咨询服务分析与建议 总被引：2，自引：0，他引：2
笔者对国内外虚拟参考咨询服务的理论研究、服务数量、服务时间、服务模式、分布式合作的开展情况、虚拟咨询馆员的构成及虚拟参考咨询的软件等几个方面进行了比较分析,并根据比较分析的结果对国内虚拟参考咨询的发展提出如下建议：改善网络环境、借鉴国外的协调组织模式、选择和开发实时咨询软件、建设与管理高质量的知识库、建立标准的分布式实时合作咨询系统、制订实施统一的虚拟参考咨询服务标准、加强咨询馆员队伍的现代化建设。 相似文献
15.
Richard A. Danner 《Legal Reference Services Quarterly》2013,32(2-3):117-136
This paper discusses the need for library instruction in private law firms and suggests a method for designing and implementing such programs. Chapter 1 traces the development of library instruction in U.S. libraries from 1876, including its relationship to reference service and the continuing controversy over whether reference librarians should provide instruction as well as information. The current state of library instruction and post admission training for law students and practitioners is reviewed in Chapter 2. Chapter 3 discusses reasons for instituting library instruction programs in private law firms and discusses characteristics of the law firm environment librarians must consider when planning programs. The last two chapters set out a methodology for planning and implementing a library instruction program, including a sample program illustrating the methodology described. 相似文献
16.
The Reference Services Department at Radford University's McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program's goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program. 相似文献
17.
Watson MM Timm DF Parker DM Adams M Anderson AD Pernotto DA Comegys M 《Medical reference services quarterly》2006,25(4):1-9
Librarians at Louisiana State University Health Sciences Center in Shreveport developed an outreach program for public health workers in north Louisiana. This program provided hands-on training on how to find health information resources on the Web. Several challenges arose during this project. Public health units in the region lacked suitable teaching labs and faced limited travel budgets and tight staffing requirements, which made it impractical for public health workers to travel. One solution to these problems is a portable wireless computer lab that can be set up at each site. The outreach program utilized this approach to present on-site training to public health workers in the region. The paper discusses operational and technical issues encountered in implementing this public health outreach project. 相似文献
18.
《The Reference Librarian》2013,54(23):75-112
This article describes the development and use of a microcomputer reference assistance program at the University of Houston Library. We discuss the development environment, including the interests and concerns of the staff and the limitations on available resources. We describe the development process, which began with a concept, continued with the formulation of objectives and the preparation of initial drafts of both the computer program and the content of the presentation, and has been carried through to completion and public implementation. We describe the major modules of our computer presentation of over 350 screens of information, which has been available for public use on four IBM XTs since January 1987. We then address the integration of the ongoing management of the changes of content and the statistics produced by the program into the clerical support functions of our department. Finally, we present what we have learned from users of the public presentation, discuss how the system has worked to date, and touch on some future directions we are contemplating. 相似文献
19.
《The Reference Librarian》2013,54(79-80):101-112
Summary This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. 相似文献
20.
从现有的一些情报研究工作成果入手,总结归纳情报研究人员使用的现有数据遴选方法,主要包括基于关键词或主题词的方法、机构法、期刊影响因子法和专家法等。在此基础上,对数据遴选方法进行分析,找出存在的问题,期望对情报研究人员的信息分析工作提供帮助。 相似文献