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1.
Governments around the world are increasingly moving toward online service delivery in what is commonly called e-government. There are high hopes for e-government, particularly that the associated technologies provide the scope to make government services more responsive. This article reports on a 2006 study of one aspect of e-government responsiveness, namely, the basic capacity to answer a simple question posted by email. To this end, federal and state agencies in Australia, and central and local government agencies in New Zealand were emailed (n = 273). Data related to locating contact email addresses and subsequent responses was collected. The key finding was that the Australian agencies consistently did not perform as well as their New Zealand counterparts, bringing into question one component of their higher ranking in international e-government studies and also their potential to deliver on the Australian government policy that e-government means more responsive government. 相似文献
2.
The federal government's war on terrorism has heightened understanding and appreciation of the many facets of electronic government. Electronic government is used as a resource in the war on terrorism, helping to prevent and prepare for attacks. It might also prove useful in recovering from attacks. Unfortunately, e-government itself is a likely target for terrorists. Cyber intrusions into government Web sites and damage to, or destruction of, infrastructure, whether a computer system or an electrical grid that supplies power, could impair e-government. E-government is also attractive as a potential target for the information it provides, information that enemies of the United States could use in identifying weaknesses and planning attacks. While the Bush Administration has developed a comprehensive policy, based on a market model, for facilitating the use and effectiveness of e-government, its approach to e-government security, particularly in the area of Web content, has been ad hoc. Soon after the September 11, 2001, attacks, federal agencies began scrubbing their Web sites, an effort that has implications for the notion, and practice, of having a well-informed citizenry. 相似文献
3.
The unique three-way partnership formed by the University of Illinois at Chicago’s federal depository library, the U.S. State Department, and the Government Printing Office (GPO) to deliver and preserve foreign policy information through servers housed at the University’s library offers some critical insights into the assumptions and policies of the GPO’s Federal Depository Library Program. Ultimately, the Internet’s explosive growth, combined with powerful graphical interfaces of the major Web browsers, undermines several recently enacted laws that attempt to standardize (or centralize) effective information resource management within the federal government. Not only has GPO steadily lost political and economic support over the last decade from both legislative and executive leaders for its production and distribution programs, many agencies now consider their “.gov Webspaces” the natural successors to the GPO and its depository library program. As a result, a new model of government information distribution is being forged within the highly decentralized and interactive environment of the World Wide Web. 相似文献
4.
Between Twitter revolutions and Facebook elections, there is a growing belief that information and communication technologies are changing the way democracy is practiced. The discourse around e-government and online deliberation is frequently focused on technical solutions and based in the belief that if you build it correctly they will come. This paper departs from the literature on digital divide to examine barriers to online civic participation in policy deliberation. While most scholarship focuses on identifying and describing those barriers, this study offers an in-depth analysis of what it takes to address them using a particular case study. Based in the tradition of action research, this paper focuses on analysis of practices that evolved in Regulation Room—a research project of CeRI (Cornell eRulemaking Initiative) that works with federal government agencies in helping them engage public in complex policymaking processes. It draws a multidimensional picture of motivation, skill, and general political participation divides; or the “analog” aspects of the digital divide in online civic participation and policy deliberation. 相似文献
5.
When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government. 相似文献
6.
The number of migrant farmer workers in China has increased so rapidly that they can't be ignored anymore as a vulnerable group in the coming information society. This study formulates a theoretical framework on the process of seeking for government information online and employs a method of questionnaire survey to investigate the information needs of migrant farmer workers and their behavior of using e-government service. The findings drawn include inconsistency of information seeking behaviors with information needs, and conditions of transfer from potential users of e-government services to actual users, such as information literacy, IT environment, the influence of social networks, the operations of government websites, and targeted services. Several policy recommendations are presented based on these findings, including improvements in the workers' information capacity, construction of special e-government programs aimed at such workers, and enhancement of public library systems and government service offerings to this target group. 相似文献
7.
Zhiyuan Chen Arrya Gangopadhyay Stephen H. Holden George Karabatis Michael P. McGuire 《Government Information Quarterly》2007,24(4):716
Normative models of e-government typically assert that horizontal (i.e., inter-agency) and vertical (i.e., inter-governmental) integration of data flows and business processes represent the most sophisticated form of e-government, delivering the greatest payoff for both governments and users. This paper concentrates on the integration of data supporting water quality management as an example of how such integration can enable higher levels of e-government. It describes a prototype system that allows users to integrate water monitoring data across many federal, state, and local government organizations and provides novel techniques for information discovery, thus improving information quality and availability for decision making. Specifically, this paper outlines techniques to integrate numerous water quality monitoring data sources, to resolve data disparities, and to retrieve data using semantic relationships among data sources taking advantage of customized user profiles. Preliminary user feedback indicates that these techniques enhance quantity and quality of information available for water quality management. 相似文献
8.
《Journal of Government Information》1999,26(1):25-31
Information product content is becoming increasingly interrelated with associated services. This concept is called “blurring” by current management authors Davis and Meyer. In the realm of federal information, there is great potential for “blurred” offerings. Citizens could have access to customized and filtered information from federal websites and could perform transactions with government agencies over the Internet. While some technical, infrastructure, and policy issues will take time to sort out, many innovative products and services will be offered over the Internet. Whether the federal agencies themselves will provide these customized services or whether institutions in the public and/or private sector will provide them remains to be seen. Universities need to re-think how they offer services related to federal information in the networked environment. Such activities as reference service, instruction, access to data archives, and staff training need to be re-examined in light of the changes enabled by the Internet and the development of new types of content and services. 相似文献
9.
Maria Gintova 《Government Information Quarterly》2019,36(4):101388
Social media is being adopted at a rapid pace by governments around world and across different levels of government. In Canada, federal, provincial and municipal governments created social media accounts in 2000s and are now using them to interact with the public. Studies to date, however, focus primarily on social media strategies and practices of government agencies while government social media users' behaviors and perspectives remain understudied. This study analyzes experiences of government social media users and how they interact on Twitter and Facebook accounts maintained by a Canadian federal government agency – Immigration, Refugees and Citizenship Canada (IRCC). It also explores why users chose to interact on social media as well as their perspectives. The findings suggest that Canadian immigration agencies are using social media as a customer services tool, and migrant social media users are turning to government social media to hear directly from the government agencies and are expecting personalized answers. 相似文献
10.
《Government Information Quarterly》2006,23(2):249-266
This study examines the views of information resource managers (IRMs) in Texas state agencies on e-government. The existing empirical research has focused on what local governments provide in terms of e-government information and services and less on the perspectives of key e-government decision makers. This study fills this void by examining how e-government had an impact on management of state agencies. Theories and expectations are provided on what the literature argues are the most important impacts of e-government on management. Specifically, these are the reinventing government movement, external environmental pressures, resource capacity, and demographic factors. A survey of Texas state agency IRMs was administered in the late spring of 2005 and the results are reported in this study. The findings revealed that the reinventing government movement, external environmental pressures, and resource capacity were the most important factors that had an impact on e-government management capacity. In this study, the size of state agency was not found to be as important. Future research should focus more on state e-government management, an often-neglected area of research. 相似文献
11.
Paperwork reduction act reauthorization and government information management issues 总被引：1，自引：0，他引：1
Harold C. Relyea 《Government Information Quarterly》2000,17(4):367
Replacing the ineffective Federal Reports Act of 1942, the Paperwork Reduction Act of 1980 (PRA) was enacted largely to relieve the public of the mounting information collection and reporting requirements of the federal government. It also promoted coordinated information management activities on a governmentwide basis by the director of the Office of Management and Budget (OMB) and prescribed information management responsibilities for the executive agencies. The management focus of the PRA was sharpened with the 1986 amendments which refined the concept of “information resources management” (IRM), defined as “the planning, budgeting, organizing, directing, training, promoting, controlling, and management activities associated with the burden, collection, creation, use, and dissemination of information by agencies, and includes the management of information and related resources such as automatic data processing equipment.” This key term and its subset concepts received further definition and explanation in the PRA of 1995, making IRM a tool for managing the contribution of information activities to program performance, and for managing related resources, such as personnel, equipment, funds, and technology. The PRA currently authorizes appropriations for its administration by the Office of Information and Regulatory Affairs (OIRA), located within OMB, through FY2001 (44 U.S.C. 3520). Reauthorization of OIRA appropriations provides an opportunity to upgrade the PRA’s provisions and to address prevailing government information management issues. 相似文献
12.
《Government Information Quarterly》2014,31(4):631-636
In recent years, there has been an increasing amount of research published on the topic of e-government diffusion. This paper provides a meta-analytic review of the literature on the diffusion of e-government. We analyzed the related literature in the leading journals and from international conferences in the field of information systems and public administration. Our analytical results reveal the main theoretical foundations, research methods, and research topics found in the relevant literature. The meta-analysis identified four main research topics: (1) the factors that influence the diffusion of e-government, (2) the diffusion of e-government systems and applications, (3) the impacts of e-government diffusion on government agencies and employees, and (4) the relationships between information and communication technology (ICT) infrastructures and the diffusion of e-government. Researchers have developed eight related theories to discuss e-government diffusion and adopted four methods to explore it. We suggest directions that researchers should pursue to strengthen the diffusion of e-government and to draw out deeper issues. 相似文献
13.
《The Reference Librarian》2013,54(94):139-162
Abstract The National Commission on Libraries and Information Science published recommendations for a national information policy in 1976, and concerns regarding the protection of privacy and equal public access to online information were introduced. From the mid 1970s to the early 1990s, federal government agencies were beginning to publish materials and maintain records electronically. Most current U.S. government information was available on the Internet by the late 1990s, and depository libraries were required to provide workstations that would facilitate access to documents. Documents librarians, already concerned with the lack of attention to archiving online federal information, were provided with an example of the vulnerability of online publications in the early 2000s when federal agency Web sites were made inaccessible-quickly and easily. The possibility that too much government information was available to anyone with access to the Internet was becoming a national concern. Using government documents as resources, this article retraces the events that were occurring in federal government agencies during the movement of government information to the Internet. 相似文献
14.
This article aims to understand what determines the degree of e-government use for multiple purposes by analyzing the Government Online Survey data that the Pew Internet and American Life Project provide. Three main purposes of e-government use are identified as: service use, information use, and policy research. The degree of e-government use for a specific purpose is predicted by five sets of determinants: psychological factors of technology adoption, civic mindedness, information channels, trust in government, and socio-demographic and personal characteristics. Sociodemographic conditions influence usage level of various transactional services provided by e-government. Perceived ease of use facilitates the acquisition of general information through e-government. Civicness is a critical determinant of e-government use for policy research. Policy researchers who are more engaged with and concerned about society, neighbors, and government are emerging as a new class of e-government users. 相似文献
15.
Municipalities face a dilemma as they pursue technologically enabled modes of providing traditional services. The planning stages of e-government amount to triage: which specific municipal functions and services can a municipality afford to implement (or which services can they afford not to implement) given the costs of technology and technological capability? Little in the way of defining the leading edge of innovation among cities exists. To date, the literature on e-government “best practices” tends to stress creating standards for evaluating web-enabled services rather than for benchmarking the actual status of e-government implementation. In other words, a well-developed literature is emerging around standards by which municipal websites can be evaluated such as navigability and content standards. These standards do not give us insight, however, into the specific functions and services as they emerge on municipality websites. As a means toward addressing this lacuna, the authors created a rubric for benchmarking implementation among cities nationwide using a broad range of functional dimensions and assigning municipalities “e-scores.” In this paper, the authors describe these efforts, their approach and their findings. 相似文献
16.
《Government Information Quarterly》2018,35(4):515-535
Driven by the growing importance of the digital provision of government services (e-government), recent research has sought to develop and test conceptual models of citizen satisfaction and trust with these services. Yet, there remains little agreement on how to optimally model these relationships with regards to the somewhat divergent goals of explanation and prediction of citizen trust. In this paper, we test two prominent modeling paradigms of the e-government satisfaction-trust relationship: the “service quality” model and the “expectancy-disconfirmation” model. We compare several variations of these models for their in-sample explanatory abilities, out-of-sample predictive abilities, and parsimony. To test the models, we examine a pooled, cross-agency sample of survey data measuring citizens' experiences with and perceptions of three important and widely accessed U.S. federal e-government services—the webpages of the Social Security Administration, the Internal Revenue Service, and the U.S. Census Bureau. Our findings suggest that while the expectancy-disconfirmation paradigm performs well in explanation, a parsimonious model with an “overall quality-satisfaction-trust” link is best suited for predicting trust. In addition, the service quality paradigm offers the best compromise between predictive accuracy and explanatory power. These findings offer new insights for academic researchers, government agencies, and practitioners, especially those deciding upon an empirical model to adopt to measure e-government satisfaction and its impact upon citizen trust. 相似文献
17.
《The Reference Librarian》2013,54(94):233-255
Abstract This article is a selective annotated list of print and electronic sources that provide information on Native Americans and the United States Government. While most of these are issued by the federal agencies, there are also some commercially published works that cover government resources or describe and interpret federal activities. The bibliography is arranged in broad subject areas; headings include finding tools, federal policy, federal laws and regulations, treaties, statistics, history and culture, and contemporary issues. 相似文献
18.
《资料收集管理》2013,38(3-4):305-326
SUMMARY The federal government, “the largest single producer, consumer, collector, and disseminator of information in the United States,”1 has begun to disseminate most of that information electronically. Legislation and more economic production and dissemination of government information have produced changes in the Federal Depository Library Program (FDLP) and federal agency dissemination. This chapter examines the dissemination of electronic government information from the Government Printing Office (GPO) through the FDLP and executive branch agencies and discusses the impact that this has on users, libraries, and government information specialists. 相似文献
19.
Lotte E. Feinberg 《Government Information Quarterly》2004,21(4):439-460
Access to government records is increasingly shifting to a nether world-governed neither by the FOIA and the Privacy Act, nor by an executive order on classification. Instead, new categories of records, labeled “sensitive but unclassified,” “for official use only,” or “critical infrastructure information,” are being created in a variety of agencies, and are governed by agency regulations. Statutory authority is found in a number of separate laws, such as the Homeland Security Act and the Aviation and Transportation Security Act. These categories can be assigned by agency officials, contractors, or those in the private sector who originated the records; many records categorized this way are not subject to appeal or review by agencies or the courts, or to any automatic “declassification” process that has applied to documents withheld under the FOIA or subject to classification. Trends toward increased secrecy at all levels of government have become sufficiently alarming that individuals across the political spectrum have begun to speak out, and members of the access community (e.g., newspaper editors and public interest groups) have formed coalitions to focus debate on the need to rethink the balance of access with privacy and records protection, and to lobby actively for reinstatement of principles of access that have governed records policy for the past 35 years. 相似文献
20.
As security and safety requirements were not considered during the creation of networks, there is a growing number of threats for individuals, enterprises, government agencies and organizations. This paper reviews these threats and the difficulties of dealing with them now. The Internet, as a consequence, is hardly adequate for processing sensitive information, because it can be protected neither by technology nor by law. In this situation, future “information societies” will be more risk-oriented than today: individual rights will be less significant and traditional legal instruments will need to be adapted to different sets of values. 相似文献