Helping Homeless Families Overcome Barriers to Successful Functioning     

Kevin?J.?SwickEmail author 《Early Childhood Education Journal》2005,33(3):195-200

The author articulates key stressors in the lives of families who are homeless. These stresses often combine with barriers such as lack of job opportunities and/or insensitive professionals. Strategies for helping homeless families overcome these barriers and related issues are presented.  相似文献   

顾客关系动态管理模型研究     

李炜 《湖北广播电视大学学报》2005,22(4):100-101

本文研究和建立了顾客关系动态管理模型——用于预测顾客与公司的未来关系。该模型引入了除顾客总体满意度之外的顾客未来想法变量。理解和管理顾客未来想法对于成功管理顾客动态关系是至关重要的。  相似文献   

高等教育顾客感知服务质量的实证研究   总被引：8，自引：0，他引：8  

胡子祥 《西南师范大学学报(人文社会科学版)》2006,32(1):135-141

高等教育顾客感知服务质量是指高等教育服务的固有特性满足顾客明确的或潜在的要求的程度，它包括六个特性：有形性、形象性、过程性、内容性、情感性和可靠性。高等教育顾客感知服务质量比较显著地影响顾客满意感，并通过顾客满意感影响顾客行为意向。  相似文献   

创新观念，努力提高职业教育的质量和效益   总被引：12，自引：1，他引：12  

杨进 《职业技术教育》2002,23(31):5-9

观念的创新是教育创新的关键,职业教育必须建立与社会主义市场经济体制相适应的教育观念。本文对职业教育乃至整个教育领域应该引入和强化的“服务”观念、“产品”观念、“顾客”观念、“质量”观念和“效益”观念进行了初步分析和探讨。  相似文献   

A different type of charter school: in prestige charters,a rise in cachet equals a decline in access   总被引：1，自引：0，他引：1  

Elizabeth Brown  Molly Vollman Makris 《教育政策杂志》2018,33(1):85-117

This paper seeks to elucidate a specific type of charter school. While much has been written about school choice and the expanding charter school segment, a growing and important number of charter schools do not fit in to the common understanding of these schools. Distinct from many of their counterparts, prestige charter schools have the following two features: elements which foster a reputation similar to that of elite private schools and a student population demographically distinct from local public district schools – whereby the prestige charters serve a disproportionate number of advantaged families. The prestige elements include: founding by advantaged community members; parental involvement; wait lists; popularity with advantaged professionals; high test scores; and niche themes. The authors will show through two in-depth case studies that prestige charter schools work hand-in-hand with gentrification in urban neighborhoods, and result in racial and class segregation and inequality. This paper examines how these charter schools struggle when a rise in prestige coincides with a decline in access for low-income students. The authors recommend that given the current system of school choice, prestige charter schools must use tools and mechanisms to maintain demographic diversity and educational equity which is in the best interest of all children.  相似文献   

The Experiences of Low-Income Latina/o Families in an Urban Voucher,Parochial School     

Tatiana Joseph  William Vélez 《Journal of Latinos & Education》2017,16(2):143-155

Catholic schools have become a popular choice for many low income families Latino/a families. Families enrollment in these schools are often faced with the mandate to participate. However, regardless of the mandate, some schools often experience low parental participation. The purpose of this study is to document the experiences of low income, Latino/a families around parental involvement in hopes of understanding the reasoning for participating (or not) in their child’s school. The researchers conclude that families do not participate for a number of reasons including lack of opportunities, and an unwelcoming environment. The implications for Latina/o urban education are discussed.  相似文献   

基于CRM的企业间的客户竞争研究   总被引：1，自引：0，他引：1  

路晓伟  蒋馥 《预测》2004,23(3):27-30

传统客户竞争模型存在不足,不能用于客户关系管理CRM下的客户竞争。为从理论上深入研究CRM下的客户竞争,建立了CRM下的企业间客户竞争的理论模型。在这个模型中,首次包含了CRM中客户对不同企业品牌的偏好因素、客户关系周期长度和产品定价模式对客户竞争的影响。通过对竞争模型的分析,得到了CRM下竞争企业的定价下限、发生转移的客户的偏好特征模式和企业的市场份额函数等客户竞争结果。  相似文献   

基于销售理论构建企业销售信息系统的探讨     

绳鹏陈伯成  李应博叶伟雄 《中国软科学》2005,(11):136-142

本文提出一种以对人分析为特点的销售理论思路,分析了现有CRM系统不足.销售是对关键人和关键意见领袖的销售,销售的是关键人关心的集成虚拟产品-产品、买点、卖点、选择标准、兑现性的集成,销售过程可用与客户关系、客户态度、客户信心等指标监测,描述出信息间关联关系表和主要流程,界定了“客户关系链”管理的概念.  相似文献   

顾客参与和服务创新关系研究:基于服务过程中知识转移的视角   总被引：7，自引：0，他引：7  

张若勇  刘新梅  张永胜 《科学学与科学技术管理》2007,28(10):92-97

顾客是服务企业重要的创新思想来源,顾客与企业之间的互动过程会影响到服务创新绩效。在服务交互的情景下,基于知识转移的视角,提出了顾客参与的三个维度如何影响顾客知识转移,并进一步影响服务创新绩效的研究框架,揭示了顾客参与服务过程与服务创新绩效的关系。  相似文献   

绿色营销实施初探   总被引：2，自引：0，他引：2  

刘勇 《辽宁科技学院学报》2007,9(2):56-57

传统营销的研究焦点是由企业、顾客与竞争者构成的所谓的"魔术三角".绿色营销研究的焦点是对其进一步扩展.它是通过环境保护的手段来满足人类的长远需要,因此,假以时日,有关方面最终会求同存异,协调行动,实现全球社会经济的可持续发展.  相似文献