Understanding the role of consistency during web–mobile service transition: Dimensions and boundary conditions     

《International Journal of Information Management》2014,34(4):465-473

With the advancement of mobile technologies, numerous web service providers have begun to extend their web services to the mobile context. To understand users’ mobile service adoption behaviour in the context of the web–mobile service transition, this study investigates the role of consistency between web and mobile services by proposing a typology of consistency and examining the extent to which and the boundary conditions under which consistency works. Specifically, consistency is classified into behavioural consistency (e.g., operational consistency) and object-based consistency, which includes consistency in information, system and service in terms of the information systems success model. We also contend the mediating effect of operational consistency and the interaction effect of trust in web services and operational consistency. A field survey with 235 mobile service users confirms our mediating and moderating hypotheses. The implications for theory and practice are also discussed.  相似文献   

The effects of trust assurances on consumers’ initial online trust: A two-stage decision-making process perspective     

Hao Li  Jinhu Jiang  Mingjie Wu 《International Journal of Information Management》2014

This research examines the effects of type and displaying phase of trust assurances on consumers’ initial trust in an online retailer. We propose a two-stage formation process of initial online trust. The main effects of trust assurances on initial trust and the interaction between type and displaying phase of trust assurances are explored. We conducted a laboratory experiment to test our hypotheses. The results demonstrate that there exist positive effects of displaying trust assurances on initial trust. In particular, general trust assurances perform better when displayed in the information-searching stage, while specific trust assurances lead to higher initial trust when displayed in the choice stage. In the context of providing trust assurances, consumers’ knowledge of trust assurances exerts a direct and positive effect on initial trust. High knowledge level of trust assurances helps to generate the advantage of displaying assurances in the right stage. These findings have several important implications for research and practice.  相似文献   

It isn't a matter of just being funny: Humor production by organizational leaders   总被引：1，自引：0，他引：1  

Diane M. Martin  Barbara Mae Gayle 《Communication Research Reports》2013,30(1):72-80

This study explored whether organizational leaders recognize humor as part of their management style and how compatible the leaders ‘ humor strategy is with their overall communication style. Results reveal that leaders use more pro‐social humor than anti‐social humor in the workplace. Several relationships between the emotional aspects of humor production and the communicator style constructs indicate that leaders use humor as a socially acceptable communication technique to control groups and enhance their own communicator image.  相似文献   

Validity of the management communication style construct     

Timothy M. Downs  Valerie C. Down 《Communication Research Reports》2013,30(1):59-62

A relatively recent addition to the organizational communication literature is the Management Communication Style (MCS) measure developed by Richmond and McCroskey (1979). Although the reliability of this measure has been reported, estimates of validity are noticeably missing. The present study assesses the validity of the MCS instrument by examining the relationship between employees perceptions of supervisors on the MCS and pertinent communication behaviors. Results support positive relationships between MCS and listening, understanding, and quality of communication. Findings provide preliminary evidence supporting the validity of the MCS instrument. Implications for future research are discussed.  相似文献   

A meta-analysis of antecedents and consequences of trust in mobile commerce     

《International Journal of Information Management》2020

Awareness of antecedents and consequences of trust in m-commerce can enable m-commerce service providers to design suitable marketing strategies. Present study conducted a meta-analysis of 118 related empirical studies. The results indicate that antecedents namely perceived usefulness, perceived ease of use, system quality, information quality, service quality, user interface, perceived risk, perceived security, structural assurance, ubiquity, and disposition to trust, while consequences namely attitude, user satisfaction, behavioral intention, and loyalty have significant relationship with trust in m-commerce. Further, all the relationships were found to be moderated by culture except perceived ease of use, disposition to trust, and attitude.  相似文献   

社会资本：区域经济发展的软实力   总被引：1，自引：0，他引：1  

吴光芸  李建华 《未来与发展》2009,30(7):26-30

社会资本是一种不同于物质资本、人力资本的无形资本形式,以社会参与网络为载体,以信任、合作、规范及文化认同为核心,是区域经济发展的软实力。社会资本有利于降低交易成本、促进企业间的信任与合作：有利于区域内产业集群的形成：有利于增强区域整体的创新能力。因此,政府在关注区域有形资本和人力资本的投入时．也要致力于社会资本的培育和建设。具体而言,地方政府应加强信用制度供给,培育创新、信用、合作、开放的区域文化,加强商会、行业协会等民间组织的作用。创建区域与外界交流的平台,加强区域对外沟通交流。  相似文献   

The open kimono: How Intel balances trust and power to maintain platform leadership     

Robert K. Perrons   《Research Policy》2009,38(8):1300-1312

A small group of companies including Intel, Microsoft, and Cisco have used “platform leadership” with great effect as a means for driving innovation and accelerating market growth within their respective industries. Prior research in this area emphasizes that trust plays a critical role in the success of this strategy. However, many of the categorizations of trust discussed in the literature tend to ignore or undervalue the fact that trust and power are often functionally equivalent, and that the coercion of weaker partners is sometimes misdiagnosed as collaboration. In this paper, I use case study data focusing on Intel's shift from ceramic/wire-bonded packaging to organic/C4 packaging to characterize the relationships between Intel and its suppliers, and to determine if these links are based on power in addition to trust. The case study shows that Intel's platform leadership strategy is built on a balance of both trust and a relatively benevolent form of power that is exemplified by the company's “open kimono” principle, through which Intel insists that suppliers share detailed financial data and highly proprietary technical information to achieve mutually advantageous objectives. By explaining more completely the nature of these inter-firm linkages, this paper usefully extends our understanding of how platform leadership is maintained by Intel, and contributes to the literature by showing how trust and power can be used simultaneously within an inter-firm relationship in a way that benefits all of the stakeholders.  相似文献   

Manager communication and workplace trust: Understanding manager and employee perceptions in the e-world     

Maureen L. Mackenzie 《International Journal of Information Management》2010

Today's business environment is populated with individuals who are digitally connected to clients, contractors, managers, and employees. Traditionally, the ways and behaviors of managers had developed and thrived within face-to-face work environments, but as computer-mediated technologies continue to change the boundaries of the business community, permit alternative worksites to increase, and the traditional workday to disappear, the role of the manager has changed. This article focuses on the communication behaviors between managers and their employees, and how these behaviors have changed as digital communication methods have become mainstream within organizations today. The variables of interest are manager communication and workplace trust. The intended outcome is to uncover the expectations that have yet to be agreed upon within the manager–employee e-relationship.  相似文献   

试论人际交往信任机制的完善     

杨莹华 《齐齐哈尔师范高等专科学校学报》2012,(1):1-2

现今社会,随着经济的飞速发展,人际交往也日益频繁,良好的人际交往能力也成了人们社会生存所要具备的重要因素之一。面时复杂的社会现实,伴着形形色色的诱惑和欲望,人际交往过程中,出现了种种信任缺失的行为现象。因此,建立完善的信任机制,是人际交往面临的一大社会问题,也是社会发展中人际交往走向成熟的重要标签。  相似文献   

A Cultural Comparison of Trust in eLearning Artifacts     

Lakisha L. Simmons  Chris B. Simmons  Mario Hayek  Rachida Parks  Victor W. Mbarika 《Decision Sciences Journal of Innovative Education》2012,10(4):547-574

A significant body of literature focuses on learning mediated by technology (eLearning). We conceptually develop and empirically test a model of trust antecedents with online undergraduate students. Contributing to the student eLearning success literature, we posit that eLearning students require the support of technologies and trust in those technologies to feel satisfied with their learning and perceive that they will have a positive learning outcome. This study considers the effect of culture by comparing the trust and satisfaction of American and Latin American students in eLearning technologies. By conducting this study in two countries that differ in terms of national culture power distance and individualism, we learned that culture directly and significantly impacts trust in learning technologies. Culture also significantly changes the strength of the relation between trust and satisfaction. Future research directions and implications for researchers and higher education instructors are discussed.  相似文献