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The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. This paper aims to widen the existing understanding about the concept of knowledge-intensity and take a step towards its operational application and managerial usefulness. Methodologically, two steps are carried out. First, a conceptual study based on intellectual capital literature and literature on knowledge-intensive firms is carried out. Second, an interview study (n=8) is carried out to empirically examine the role of knowledge assets in selected KIBS organisations. This paper contributes by tackling the vagueness of the concept of knowledge-intensity: the paper demonstrates that there are different types of ‘knowledge-intensity profiles’ among KIBS companies and that knowledge assets can be used as an analytical framework to identify the sources of value creation. 相似文献
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开展双元服务创新既能保持制造企业在成熟产品市场的竞争力,又能开发新服务以占领新兴市场,从而保证更大竞争优势的获取。但,利用与探索将争夺本就稀缺的服务创新资源,很难同时追求。基于关系网络视角,本文提出,与知识服务机构建立联结是制造企业接近并获取服务创新资源,进而破解资源困境、促进双元服务创新的重要路径。为此,以宁波和重庆两地共296个制造企业为样本,考察知识服务机构联结对制造企业双元服务创新的影响,并对技术能力与战略柔性的调节效应进行检验。结果表明：知识服务机构联结正向促进制造企业双元服务创新;技术能力对知识服务机构联结与双元服务创新间关系的调节效应呈倒U 型;资源柔性、协调柔性正向调节知识服务机构联结与双元服务创新的关系。本研究结论对于制造企业服务创新和组织双元创新文献有着重要理论贡献,对制造企业合理配置静态、动态能力以发挥知识服务机构联结对双元服务创新的促进性影响提供了管理启示。 相似文献
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Phrases such as ‘knowledge-intensive organizations’ (KIOs) and ‘knowledge-intensive firms’ (KIFs), have recently found common usage, describing the distinct activities and attributes of some organizations. But a review of the literature reveals a lack of consensus among scholars and practitioners on the definition of KIOs. What is also absent from the discussion is an agreement on the factors that differentiate KIOs from non-KIOs, and how those factors affect knowledge management (KM) theory and practice. The objective of this paper is to extend a typology of KIOs as a preliminary step to conducting research on these types of organizations. With the typology of KIOs presented in this paper, we hope to provide a basis of distinguishing these organizations from other organizations, and also to allow one to perform comparative organizational analysis. The typology will also help researchers identify which of the organizations are knowledge-intense, and the nature of their knowledge-intensity, so that they help these organizations in designing appropriate KM tools. 相似文献
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高校知识管理一方面表现为知识的密集和高校内部的传播,另一方面表现为知识溢出以及对其他组织创新行为的影响。从知识价值链角度研究高校知识管理,在于揭示其本质和管理机制,为高校的知识创新提供理论指导。界定了高校知识管理的定义,剖析高校知识管理的本质过程,构建基于知识价值链的知识管理模型,在此基础上提出促进高校知识创新发展的五类知识管理机制。 相似文献
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Patrocinio Zaragoza-Sáez Enrique Claver-Cortés Bartolomé Marco-Lajara Mercedes Úbeda-García 《知识管理研究与实践》2016,14(4):489-501
Knowledge creation is one of the most important dynamic capabilities that firms can use to develop new assets, which can represent the basis for future innovations. Within a context of growing globalisation, the acquisition and creation of knowledge is one of the main objectives sought with international expansion. The consideration of intellectual capital within the knowledge creation process in subsidiaries offers an innovative way to undertake knowledge management practices in multinationals. Theoretical and empirical works can be found in the literature about intellectual capital. However, very few studies link intellectual capital to knowledge creation in multinationals. Seeking to fill this gap, the purpose of this paper is to develop and test a model that includes the main intangibles belonging to structural and relational capital that can influence knowledge creation in Spanish subsidiaries of foreign multinational firms belonging to high-technology and knowledge-intensive sectors. Theoretical, empirical and managerial contributions result from this paper. 相似文献
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The ability of an organisation to harness knowledge assets dynamics lies at the core of organisational value creation capacity. A key challenge both for researchers and for practitioners is to understand how to measure and manage knowledge assets dynamics. In this paper the managerial foundations of knowledge assets dynamics are introduced. For measuring and managing knowledge assets dynamics within organisations three processes are discussed as follows: knowledge assets identification, knowledge assets mapping and knowledge assets flow. The ability of an organisation to gain sustainable competitive advantages is related to the capacity of mastering these processes. Each process is analysed introducing the possible frameworks that can inspire both scholars investigating the microfoundations of organisational knowledge dynamics, and practitioners looking for approaches to leverage knowledge assets to improve business performance.
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为了丰富复杂网络理论,并且帮助知识密集型企业解决一些在实际运作中所涉及到的知识管理等问题。文章联系了复杂网络和知识管理两大理论方法,以复杂网络理论为基础,在解决企业知识传递路径的问题上提出构建知识传递模型。根据模型分析,得出将复杂网络运用于企业知识管理不仅仅是对复杂网络理论本身的补充,也是将理论运用于实践并与企业知识管理实际结合的切入点。 相似文献
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It is often argued that small–medium enterprises (SMEs) do not manage knowledge the same way as large firms, but may need appropriate approaches to capture and exploit external knowledge effectively. This paper compares two opposite approaches to knowledge management (KM): one is called ‘deliberate’ or ‘planned’, and the other ‘emergent’. These approaches are analysed with reference to the management of knowledge pertaining to client–supplier relationships, which are particularly important in the case of small companies providing knowledge-intensive business services (KIBS). A case study of a small KIBS company is illustrated, which has developed two different projects, based on different approaches to KM, for managing knowledge referring to clients. The case shows that, for a small company, an emergent approach to KM can be more suitable than a deliberate one for managing such knowledge. The implications of this result for KM research and practice are then examined. 相似文献
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宏观创新系统中知识密集型服务业的功能研究 总被引：2，自引：0，他引：2
随着信息技术和知识产业的迅猛发展,知识密集型服务业开始被纳入创新研究的范畴,本文旨在从宏观层面分析知识密集型服务业在构筑国家创新系统和全球创新系统中的功能,提出知识密集型服务业不但承担了宏观创新系统中知识扩散子系统的功能,还扮演了知识基础设施的重要角色。为此,如何系统考察知识密集型服务业在宏观创新系统中的地位,如何构筑起知识经济时代的宏观创新系统,成为宏观创新系统设计的重要课题。 相似文献
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论高校数字图书馆的用户知识管理 总被引：6，自引：0，他引：6
高校数字图书馆作为图书馆系统的重要组成部分，特别是作为知识密集型组织，其管理模式已由过去的以信息资源为本的信息管理向以人为本的知识管理转变。文章从一个新的视角——用户知识管理．从高校数字图书馆进行用户知识管理的基础条件、目的、内容及其实现等方面来探讨高校数字图书馆用户知识管理的可行与必然。 相似文献
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This study aims to analyse the use of various forms of “knowledge utilisation” to integrate strategic customer knowledge in order to be one step ahead of the market and competitors. For this purpose, premises, processes, and factors are highlighted, which are essential to incorporate the knowledge of strategic customers into the knowledge base of knowledge-intensive small- to medium-sized enterprises (SME) and therefore contribute to the commercialisation of knowledge-intensive products as well as services. Here a knowledge marketing strategy may support the commercial exploitation of these products and services. Since research and literature in the field of knowledge marketing (especially in knowledge-intensive SMEs) is still scarce, the authors regard a qualitative research approach as appropriate. In the analysed cases, three necessary processes have been identified: (1) Developing knowledge networks, (2) solving customer problems, and (3) possessing the absorptive capacity to understand and integrate customer knowledge. 相似文献
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知识密集型服务机构与集群制造企业关系的本质在于交互。企业技术创新需要知识密集型服务机构,知识密集型服务内植于创新过程,同时,知识密集型服务机构也助推企业技术创新,并从创新成果中受益。通过将二者交互过程作为一个演化捕鹿博弈模型加以分析,证实在一个具有不确定性和有界理性空间中,确实会自发形成知识密集型服务机构与集群制造企业的创新网络,同时,此创新网络存在两个演化稳定战略,分别对应于两个交互模式。为此,提出要强化知识密集型服务机构与集群制造企业之间的承诺行为,建立完善的知识产权保护系统,能促使创新网络更好地作用于企业技术创新,进而提升整个产业集群的创新水平。 相似文献
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The Holy Grail in strategic management is the Dynamic Capability (DC) of organizations to realize sustainable competitive advantage. This requires organizations to continuously sense market changes and adapt their resources and routines accordingly, for which they are heavily dependent on knowledge. Knowledge as an antecedent for DC is, however, understudied. Inspired by the recognition of knowledge as an antecedent for DC, this paper sets out to uncover how organizations can foster DC from a knowledge management (KM) perspective. In an empirical survey on 55 knowledge-intensive organizations, we studied DC in organizations from two key perspectives on knowledge: formal, through the adoption of KM policies, and informal, through the availability of social capital. Our research results show that, although a formal KM approach strengthens DC, the availability of social capital appears unrelated to DC. The paper concludes with a practical outlook on advancing DC. 相似文献
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管理能力是企业竞争优势的重要来源,现在普遍认为企业通过管理学习能够获取先进的管理技术、推动管理水平的提升,但关于管理学习的具体过程还鲜有研究。本研究以苏宁云商集团为例,通过案例研究揭示了管理学习的动因以及学习过程中的内容选择、路径选择、网络构建三大核心问题。研究表明,①管理升级的困境是管理学习的关键动因;②企业可以通过参观和考察优秀企业、借助外部专业机构辨别学习内容,降低信息不对称性;③企业应该根据管理知识的属性、嵌入性及企业积累的知识基础等特征选择恰当的学习路径;④多元的内外部学习网络能够为企业提供异质的知识来源,从而降低信息不对称性,同时这也是内外部学习代理人的重要来源。 相似文献
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基于知识循环过程的知识管理绩效指数 总被引：10，自引：0，他引：10
给出在某一时点评价知识管理绩效的新的计量方法——知识管理绩效指数(KMPI)。基于企业的导向是通过积累和应用知识来创造经济价值和竞争优势这一假定,运用包含知识循环过程(KCP)的五个部分——知识创造,知识积累,知识共享,知识利用,知识内部化的Logistic函数来评价知识管理绩效。随着知识循环过程效率的提高,企业变得更加知识密集,知识管理绩效指数就会增大。 相似文献