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在探讨知识密集型服务(KIBS)企业、客户互动的广度及深度与创新绩效之间关系的基础上,进一步分析了影响互动广度和互动深度的影响因素,并通过对我国企业大样本的问卷调查统计,借助结构方程建模(SEM),对所提出的理论假设进行了验证分析,深入研究了内外部因素影响KIBS企业与客户的互动以及与客户的互动促进KIBS企业创新绩效的作用机制和路径关系,为我国KIBS企业提高创新能力和创新绩效提供了有益的理论指导. 相似文献
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KIBS视角下图书馆知识服务创新研究 总被引：1，自引：0，他引：1
分析比较了图书馆知识服务与KIBS(知识密集型服务业)在服务以及服务创新上的异同,发现图书馆知识服务在知识性、服务性、服务创新特征、创新程度、创新形式、创新模式、创新作用等方面与KIBS存在许多相似之处,认为可以通过借鉴KIBS服务创新来创新图书馆知识服务.最后在研究KIBS服务创新理论基础上指出了图书馆知识服务创新需要注意的问题. 相似文献
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知识密集型服务业视角下咨询业的知识过程 总被引：1，自引：0，他引：1
咨询业是典型的知识密集型服务业(KIBS)。在KIBS的视角下,咨询业是知识的需求者、加工者与供给者,在技术创新过程中起到沟通桥梁的重要作用。应当充分认识到咨询服务的知识特性,加强咨询企业的组织学习能力、加强咨询企业和客户的互动能力,促进我国咨询业的发展。 相似文献
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发展苏州市知识密集型服务业的对策研究 总被引：4，自引：1，他引：3
加快发展现代服务业特别是知识密集型服务业(KIBS),是苏州在新时期面临的重要战略选择.目前苏州知识密集型服务业发展滞后,与城市经济发展的阶段不相符,文章研究了苏州知识密集型服务业创新与发展的战略. 相似文献
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知识密集型服务企业的知识创新体系 总被引：2，自引：0，他引：2
知识储备与运用是知识密集型服务企业(KIBS)核心能力的两大方面。但是人们在专注于知识输出与传播运用的同时却忽视了知识积累与储备。本文提出并系统阐述KIBS的知识创新体系,希冀能对此类企业固本强基做出贡献。 相似文献
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知识密集型商业服务(KIBS)是伴随知识经济而出现的一类新兴服务,本文初步阐述KIBS在经济中的作用,包括对KIBS在企业创新过程中扮演的"催化剂"角色以及在创新系统中所起作用的分析,同时对KIBS发挥作用的机制和途径进行阐述。 相似文献
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依据我国知识密集型服务企业(KIBS企业)的特点及该类企业内部员工的特质构建员工行为模型,采用数理统计分析方法对KIBS企业员工的合作与冲突行为进行了调查分析。通过多元线性回归方程系数的确定找出影响我国KIBS企业员工行为的主要动因,得出我国KIBS企业内部员工管理范式正在变革的结论。 相似文献
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Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems 总被引：16，自引：0，他引：16
Over the last years, there has been a significant increase in the attention paid to the activities of knowledge-intensive business services (KIBS). KIBS produce and diffuse knowledge, which is crucial for innovation processes. The paper gives an overview of the role and function of KIBS in innovation systems and their knowledge production, transformation and diffusion activities. Focusing on innovation interactions between manufacturing small- and medium-sized enterprises (SMEs) and KIBS, the empirical analyses grasps KIBS position in five regional contexts. The analysis leads to the conclusion that innovation activities link SMEs and KIBS through the process of knowledge generation and diffusion. 相似文献
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知识密集型服务业创新范式初探 总被引：21，自引：0，他引：21
经济和技术的日新月异引发了服务知识化时代的降临, 出现了新兴的服务产业--知识密集型服务业,并引起了创新理论研究者的关注。当我们回顾目前的创新理论时,发现它基本以传统制造业作为创新范式研究的基础,而缺乏对以知识密集型服务业的创新范式的研究。如果单纯地把以制造业为基础的创新范式移植到知识密集型服务业中来,就会因忽视两者间的差异而导致研究结果出现偏差。本文分析了知识密集型服务创新活动的一些基本特征,对知识密集型服务业的创新范式与制造业的创新范式作了对比分析,在此基础上概括提出了知识密集型服务业创新范式的若干基本特征。 相似文献
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承诺感知的相互性影响在KIBS企业与组织顾客间的合作创新过程中具有非常重要的作用。依据相互性理论,基于245个KIBS企业合作创新项目的调研数据,运用实证分析方法,从承诺感知视角嵌入,探讨了KIBS企业承诺感知与组织顾客承诺感知之间的相互性影响,并深入剖析了KIBS企业专用性投资的中介作用和KIBS企业人际信任的调节作用。结果表明：（1）合作创新中企业间的承诺感知存在显著的相互性影响;（2）KIBS企业专用性投资在其承诺感知对组织顾客承诺感知正向影响作用过程中起到完全中介作用,在其承诺感知与人际信任交互效应对组织顾客承诺感知正向影响作用过程中起到部分中介作用;（3）KIBS企业人际信任在KIBS企业承诺感知对其专用性投资的影响过程中起到正向调节作用;（4）KIBS企业人际信任在组织顾客承诺感知对KIBS企业承诺感知的影响过程中起到负向调节作用。 相似文献
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This paper explores a case of knowledge-intensive consumer services (KICS). Services have become less neglected in the economics of technical change and innovation studies in general; nevertheless, the advance of this agenda has been uneven. A significant emphasis has been on knowledge-intensive business services (KIBS). Despite their direct impact on social needs and individual desires, innovation in consumer-oriented services continues to be relatively under-theorized and under-researched. This paper brings into focus the sources and patterns of innovation in those innovative services that target human satisfaction and well-being as a final goal. We show evidence from a little-explored health industry, oral care. We address Malo Clinic, a company specialized in the most complex patient situations and a rare instance of an internationalized firm in the health services business. On the basis of a 20-year thread of corporate history, we find that a wide array of qualitative (interviews, newspaper coverage, marketing material) and quantitative evidence (papers, patents, trademarks) illuminates some of the features that may characterize a particular class of dynamic activities tending to consumers’ needs, expectations and quality of life. We argue that these key characteristics may be on course to become more general as the learning economy spreads to fully embrace the realm of the service sphere. One conclusion is that both the technological and non-technological capabilities underpinning more types of innovation are increasingly becoming coupled in consumer-relevant services. 相似文献
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Modularity and innovation in knowledge-intensive business services: IT outsourcing in Germany and the UK 总被引：1，自引：0，他引：1
Drawing on an empirical study of IT outsourcing in the UK and Germany, this paper explores the lessons for modularity that can be drawn from the outsourcing of knowledge-intensive business services (KIBS). Because of the inseparability of information and production technologies, IT outsourcing is frequently accompanied by wider transformations in clients’ production technologies. This results in the need for knowledge and organisational coordination in the form of the transfer of staff from the client and the retained IT organisation. Modularity is often presented as a design strategy that stimulates innovation. Our research findings challenge the generalisability of this claim when examining KIBS outsourcing. We show that intangibility of services exacerbates the conflicts between clients and suppliers, which may present obstacles to innovation. 相似文献
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本文基于资源观、资源依赖理论和知识观,剖析制造企业－知识型服务机构互动作用于制造企业运营绩效的机理与路径。通过多元线性回归分析与结构方程模型分析发现：资源重组与资源重置在制造企业－知识型服务机构互动与运营绩效之间发挥中介作用;当制造企业与知识型服务机构进行互补型互动时,资源重组的中介作用要优于资源重置;当制造企业与知识型服务机构进行辅助型互动时,资源重置的中介作用要优于资源重组。本文的理论贡献在于剖析资源到竞争优势的作用机制,明确制造企业－知识型服务机构互动、资源重组、资源重置、运营绩效之间的内在联系,实践意义在于制造企业应该如何通过与知识型服务机构互动促进其资源重组与重置,以此来提升运营绩效。 相似文献
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知识密集型服务机构与集群制造企业关系的本质在于交互。企业技术创新需要知识密集型服务机构,知识密集型服务内植于创新过程,同时,知识密集型服务机构也助推企业技术创新,并从创新成果中受益。通过将二者交互过程作为一个演化捕鹿博弈模型加以分析,证实在一个具有不确定性和有界理性空间中,确实会自发形成知识密集型服务机构与集群制造企业的创新网络,同时,此创新网络存在两个演化稳定战略,分别对应于两个交互模式。为此,提出要强化知识密集型服务机构与集群制造企业之间的承诺行为,建立完善的知识产权保护系统,能促使创新网络更好地作用于企业技术创新,进而提升整个产业集群的创新水平。 相似文献
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《Research Policy》2019,48(7):1633-1646
Drawing on data from an original survey of UK and US publicly traded knowledge-intensive business services (KIBS) firms, we investigate what types of KIBS firms collaborate with universities and consider the collaboration important for their innovation. First, we find that science-based KIBS firms (those engaged in a science, technology, and innovation [STI] mode of organizational learning), like science-based manufacturing firms, are active collaborators with universities for innovation. This relationship is further enhanced if these firms also provide highly customized services. Second, in contrast to the existing literature suggesting that firms engaged in a doing, using, and interacting (DUI) mode of organizational learning do not regard collaboration with universities as important for their innovation, we find that KIBS firms engaged in a DUI mode of organizational learning and offering highly customized services are active collaborators with universities for innovation, despite the fact that they may not possess highly formalized scientific knowledge. These findings suggest that KIBS firms co-create knowledge with universities differently than manufacturing firms. Moreover, the findings highlight the wide variety of roles that KIBS firms play in innovation networks with universities. 相似文献
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以KIBS企业与组织顾客合作创新项目为对象,从组织顾客的破坏性视角嵌入,通过问卷调查深入剖析投机性行为与不公平行为两种组织顾客破坏性行为对组织间合作的影响并揭示其具体的作用机制。结果表明：投机性行为、不公平行为对组织间合作均具有明显的负向作用;组织信任对组织间合作具有明显的促进作用,而组织冲突则具有明显的抑制作用;投机性行为通过降低组织信任、激化组织冲突的部分中介作用进而负向作用于组织间合作;不公平行为通过降低组织信任、激化组织冲突的完全中介作用进而负向作用于组织间合作。 相似文献