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文章从档案用户满意度视角将数字档案信息服务划分为资源内容、信息服务和系统平台3个维度和15个要素。通过层次分析法计算各维度要素的重要性分配,构建数字档案信息服务评价指标体系,并进一步运用模糊综合法对选取案例实施评价,提出用户满意度视角的数字档案信息服务优化策略。 相似文献
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We constructed an end-user model to measure end-user satisfaction with the quality of database search results, using the customer satisfaction theory as a metric. We investigated end-user satisfaction and analyzed key factors which affected user satisfaction. The results show that the end-users' perception of value is the key factor among all of the different factors that impact satisfaction with regard to quality and end-users are willing to make efforts to obtain a higher quality of data. Users tend to evaluate their satisfaction from the perspective of their demands, and database developers should be user oriented in order to improve the level of satisfaction with the data in the database. 相似文献
3.
研究生利用数据库资源的满意度及影响因素实证研究 总被引：1，自引：0，他引：1
本研究参考技术接受模型提出研究模型及假设,主要对五所高校的研究生进行抽样调查,通过实证分析探讨用户利用数据库资源的满意度及内部影响因素和外部影响因素。数据分析结果表明,研究生在利用数据库资源进行信息查寻时,利用数据库的满意度受到数据库服务质量、系统使用便利性和用户感知数据库有用的正向影响;而感知数据库有用会受到信息对需求的适应性、用户自我效能和感知数据库易用的正向影响,感知数据库易用会受到系统使用便利性和用户自我效能的正向影响;用户利用数据库查寻信息的意向则会同时受到用户感知数据库有用和用户利用数据库满意度的影响。本研究还发现,用户的性别差异会带来用户感知数据库易用、满意度和查寻意向的显著差异,用户使用数据库频率的差异会对感知数据库易用带来显著区别,年级差异会导致感知数据库有用的差异。 相似文献
4.
2007 data from LibQUAL+™ and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+™ method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. 相似文献
5.
《Government Information Quarterly》2022,39(1):101646
Based on the information-as-coping perspective, we provided a theoretical framework to understand how the quality of government information and citizens' partisanship impact citizens' wellbeing in terms of satisfaction with life and anxiety during COVID-19. With survey data from 705 respondents in Indonesia, we found that government information quality is of vital importance in helping citizens get ready to fight the pandemic, as well as lowering their anxiety. Our results show that higher information quality leads to a higher ability to respond quickly to the crisis, as well as a reduced level of information overload. While partisanship is a significant predictor of information overload, it had no significant impact on perceived quick response ability. Quick response ability and information overload, in turn, predict anxiety and citizen's satisfaction with life. 相似文献
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With the proliferation of the Internet and World Wide Web applications, people are increasingly interacting with government to citizen (G2C) eGovernment systems. It is therefore important to measure the success of G2C eGovernment systems from the citizen's perspective. While general information systems (IS) success models have received much attention from researchers, few studies have been conducted to assess the success of eGovernment systems. The extent to which traditional IS success models can be extended to investigating eGovernment systems success remains unclear. This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of G2C eGovernment. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modeling techniques are applied to data collected by questionnaire from 119 users of G2C eGovernment systems in Taiwan. Except for the link from system quality to use, the hypothesized relationships between the six success variables are significantly or marginally supported by the data. The findings provide several important implications for eGovernment research and practice. This paper concludes by discussing limitations of the study which should be addressed in future research. 相似文献
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[目的/意义]微博对用户获取信息和建立社交网络具有重要作用。提出一种基于相似度和信任度融合的微博内容推荐方法,能够从用户需求出发进行个性化微博内容推荐,对提高微博服务质量、改善信息过载问题具有意义。[方法/过程]基于相似度和信任度融合算法,构建微博内容推荐模型,以新浪微博为研究对象,采用编程方式获取汽车、体育、运动健身、互联网和财经5个领域的数据,展开用户相似度与信任度计算的实验分析和比较。[结果/结论]分析结果显示该方法可以有效表示和挖掘微博内容,改善微博推荐的准确性和用户满意度。 相似文献
8.
Doralyn Rossmann 《期刊图书馆员》2013,64(2):202-212
Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors. 相似文献
9.
[目的/意义] 高校图书馆微信公众号的服务内容是影响服务质量和用户使用的关键因素，从用户满意度的角度对高校图书馆微信公众号服务内容进行分类和供给优先序研究，可使高校图书馆在有限的条件下，最大限度地提高用户满意度。[方法/过程] 在对42所"双一流"高校图书馆微信公众号的现有服务内容进行系统梳理的基础上，运用用户满意度的前馈控制方法--Kano模型的基本理论，结合用户满意指数和精细化Kano模型，分析各服务内容对用户满意度的影响和影响程度。[结果/结论] 将现有29项服务内容划分为8项高魅力服务内容、10项低魅力服务内容、5项高期望服务内容、2项潜在服务内容、4项无关服务内容，提出各类服务内容的管理策略；通过对用户满意指数分析，结合四象限散点图，确定高校图书馆微信公众号服务内容供给重点，进行优先级顺序，旨在帮助管理者根据图书馆实际情况有先后缓急的提供优质服务内容，从而实现满意度最大化的目标。 相似文献
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《Public Services Quarterly》2013,9(2-3):19-32
Abstract Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive years, the authors offered a workshop called “«Find it Fast»: Research Tips for People in a Hurry.” Using a standardized assessment tool, attendees were asked to rank their level of satisfaction with various aspects of the instruction session. By evaluating and incorporating this feedback, the authors modified and enhanced the workshop's format and content. Higher levels of user satisfaction are achieved in the second year, along with recommendations to continue and broaden the workshop. 相似文献
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[目的/意义] 从用户视角探讨高校图书馆微服务效果并识别对微服务效果具有显著影响的因素,为高校图书馆微服务建设提供指导建议。[方法/过程] 以信息系统成功模型为基础,纳入用户个体的认知因素,结合高校图书馆微服务自身特点构建高校图书馆微服务效果影响因素概念模型以及相关测评量表,采用问卷调查和结构方程模型方法进行实证研究。[结果/结论] 研究结果表明：整体来看,受访用户对高校图书馆微服务的效果评价较高;用户感知的微内容形式多样性、微知识内容帮助性、微平台稳定性、微服务交互性评价稍低。微服务质量、微内容质量、微平台系统质量会对用户满意产生直接正向的显著影响,且影响程度依次降低;用户满意对用户收益有直接正向的显著影响,同时微内容质量、微平台系统质量和微服务质量通过用户满意的中介作用间接影响用户收益;用户满意对持续使用意向的影响最大,其次为微服务质量、用户收益、微内容质量、个体认知,微平台系统质量影响最小。对于不同身份和不同使用情况的用户而言,部分变量存在显著的个体差异。 相似文献
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Librarians from Exempla Healthcare hospitals initiated contact with the chief medical information officer regarding evidence-based medicine activities related to the development of the system's Electronic Medical Record (EMR). This column reviews the librarians' involvement in specific initiatives that included providing comparative information on point-of-care resources to integrate into the EMR, providing evidence as needed for the order sets being developed, and participating with clinicians on an evidence-based advisory committee. 相似文献
13.
通过对图书序跋中的文献信息服务与用户满意度的调查研究,分析影响用户文献信息需求满足程度的因素。以人文社科类图书为例,从图书馆地理分布和文献信息服务内容的角度出发,对地理位置、馆际互借、目录编制、文献检索、特藏开放等影响因素的重要性进行实证分析,揭示用户需求特点,评估服务绩效,以期不断完善图书馆服务的评价体系和管理体系。 相似文献
14.
《Government Information Quarterly》2018,35(2):161-174
The purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User satisfaction had the strongest impact on e-filing continuance usage intention. This study makes a valuable contribution to knowledge through the extension and validation of the ECM and IS Success model to explore salient factors affecting e-filing continuance usage intention. The practical implications of the findings for tax collection agencies are discussed. 相似文献
15.
[目的/意义]探究社交媒体用户转移行为的影响因素,拓宽社交媒体用户行为的研究范围,以期为相关理论研究提供参考,并对社交媒体运营商提高服务质量、增加用户粘性提供借鉴。[方法/过程]基于期望确认理论、沉浸理论以及信息系统成功模型构建理论模型,重点关注社交媒体系统质量、信息质量、服务质量、沉浸体验以及用户社交媒体使用满意度是否会以及会在多大程度上影响用户转移行为。通过问卷调查法获得数据,利用SPSS和AMOS分析软件进行数据的分析和假设的验证。[结果/结论]通过分析可知社交媒体系统质量、信息质量、服务质量以及沉浸体验对用户满意度具有正向影响,而用户满意度负向影响转移行为。 相似文献
16.
《Communication monographs》2012,79(3):352-372
This study examined changes in members' satisfaction with group processes as they worked together over time to complete a series of seven group tasks. Members of 10 groups (N=58) communicated with each other using a computer‐based collaborative technology over a 10‐week period. Satisfaction with group processes was partitioned into individual and group levels with Hierarchical Linear Modeling, and information quality and contribution equity were introduced as predictors of satisfaction. Findings indicated that (1) individuals' satisfaction increased over time; (2) the quality of information acquired from group members and the equity of contributions among members positively affected satisfaction after completion of the first group task; (3) information quality did not significantly affect the rate of changes in satisfaction, whereas contribution equity did; and (4) when individuals' contributions and others' average contributions were used as separate predictors of satisfaction, individuals' contributions were negatively related to satisfaction, but others' contributions were positively related to an individual's satisfaction. 相似文献
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18.
在当前,公共档案馆服务质量和满意度的研究已经成为档案学界关注的重点。本文首先通过文献研究并结合专家咨询,构建了影响公共档案馆网络信息服务质量的要素,并设计和发放了Kano调查问卷和重要度调查问卷;其次,根据回收的数据进行Kano模型分析、混合类分析、基于Better-Worse指数的分析和重要度分析;最后,对Kano模型分析、混合类分析和重要度分析所确定的Kano类别进行分析,为公共档案馆网络信息服务提供管理策略,并根据Better-Worse 指数,结合象限分析法,识别出改善某项服务要素时对提高用户满意度和防止用户不满意程度的影响,以期改善公共档案馆的服务质量,并使用户满意。 相似文献
19.
基于用户需求的图书馆用户满意实证研究 总被引：2，自引：0，他引：2
通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系;从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度;图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度;信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意. 相似文献
20.
《Journal Of Access Services》2013,10(1):105-117
Abstract The JUBILEE project (JISC User Behaviour in Information Seeking: Longitudinal Evaluation of EIS) was set up at the University of Northumbria in response to a Joint Information Systems Committee (JISC) call for a qualitative longitudinal monitoring of Electronic Information Services (EIS) in the United Kingdom. The issue of EIS performancein support of Higher Education (HE) is of growing concern today. Because HE institutions commit more revenue to systems and services, there is a need to find ways by which to assess the value of EIS. One of the most valid measures is user satisfaction. An importantattribute of JUBILEE's holistic method is that it affords a formal approach to the collection and presentation of users' opinions of EIS. JUBILEE will be collecting and collating data on user information-seeking behaviour over a period of time and in a variety of disciplines. The longitudinal tracking of users in JUBILEE will highlight success criteria for information seeking from the users' viewpoint. This article describes early results and background information from the first cycle of the project. 相似文献