共查询到19条相似文献，搜索用时 375 毫秒
1.
员工导向与客户关系管理的整合机制研究——基于华泰证券的案例分析 总被引：1，自引：0，他引：1
以往国内学者对客户关系管理导向的研究大多聚焦于外部导向,而忽略了企业内部员工对于客户关系管理的基础作用。将员工导向镶嵌于企业的组织文化之中,在对员工导向和客户关系管理文献梳理的基础上,通过对我国金融服务业典型企业的客户关系管理实践进行深度分析,系统地探讨了员工导向的影响作用在客户关系管理流程中的实现机制,提出员工导向与... 相似文献
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管理文化对员工激励的影响虽然受到较多的关注,但目前并没有一个操作性较强的文化对员工激励影响关系框架供管理者参考。本文将视角集中于管理文化各维度对员工对激励因素的感知的影响关系,基于霍夫史台德的文化维度框架和作者对员工对激励因素的总结,选择了浙江温州地区和陕西关中地区作为两个代表性的文化区域,在对两地21家企业412名员工问卷调查的基础上,总结出五个文化维度和五个员工激励因素维度,并通过因素分析得出相关维度数据。在此基础上,进一步分析了文化与员工对激励因素感知的影响关系,得出了文化与员工对激励因素感知影响关系的一般图景。 相似文献
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在经济全球化的推动下,在华境外非政府组织的规模和影响力日益扩大。对在华境外非政府组织进行跨文化管理,其目的在于促进境外非政府组织的有序运行,进一步推动我国非政府组织的发展。从霍夫斯泰德(Hofstede)的文化维度理论分析,在华境外非政府组织在权利距离、个人主义和集体主义、不确定性规避、阳刚气质和阴柔气质、长期取向和短期取向等方面存在一定的文化冲突。鉴于在华境外非政府组织在华活动面临的文化差异和冲突,构建了在华境外非政府组织跨文化融合模型,从冲突管理、文化适应、文化整合、文化创新等维度,提出促进在华境外非政府组织跨文化管理的对策建议。 相似文献
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文化差异对总部知识转移的调节效应研究:基于德资跨国公司的调查 总被引：1，自引：1，他引：0
文化差异是跨国公司跨国界知识转移的重要壁垒.以德资跨国公司为例,借鉴 Hofstede 的民族文化模型,分析个体主义-集体主义、权力距离、不确定性规避、长期导向-短期导向四个维度上的文化差异对总部知识转移动力、转移渠道的丰富性与知识转移效果之间关系的调节作用,并据此提出相应的提高跨文化知识转移效果的措施. 相似文献
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本研究基于人力资本开发角度研究高端装备制造业知识管理维度,揭示知识管理维度对人力资本开发的贡献,并通过来自高端装备制造企业的437份调查问卷的数据进行了检验和实证分析。研究结果表明:高端装备制造业通过隐性知识管理过程、解决问题的路径、沟通导向的文化以及鼓励创新的文化这些知识管理维度实现人力资本开发。 相似文献
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组织文化影响员工反生产行为的实证研究——基于组织伦理气氛的视角 总被引：4，自引：0，他引：4
近十年来,在数量不多的探索导致员工反生产行为的主要因素的西方文献中,其焦点基本锁定在个体差异及其内部心理,却忽略了组织情境层面的影响因素.本文通过对来自厦门、泉州、成都、武汉、北京和深圳的30多家企业的总计356个调查样本的实证分析,以社会控制理论为基础从组织伦理气氛的视角探讨组织文化对员工反生产行为的影响作用.回归分析和优势分析的结果表明,自利导向、关怀导向和规则导向的组织伦理气氛对员工的反生产行为的主要维度均会产生不同程度的影响作用. 相似文献
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本文阐述了在人力资源管理中坚持以职业规划为导向的意义、原则和方法,指出实行人力资源管理的职业规划导向,可实现企业发展和员工个人发展的双赢,并从以职业规划为核心制定和实施企业人力资源规划、以人职匹配为原则进行人力资源的获取和再配置、以职业生涯规划为导向进行员工教育培训、以职业发展为导向进行绩效管理、以职位和能力为基础设计薪酬体系等方面,对实行人力资源管理的职业规划导向的方法进行了简要阐述。 相似文献
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如何利用知识管理来形成企业的竞争优势,已成为目前学术界和企业界探讨的热门话题之一。论文以长三角地区167家企业为调查对象,对学习导向、知识管理能力、组织创新和竞争优势的关系进行实证研究。研究结果表明:学习导向包含团队导向、记忆导向、信息导向、市场导向和系统导向等五个维度;学习导向各维度均对知识管理能力产生显著的正向影响,其中,团队导向和市场导向对知识管理能力的影响作用尤为明显;知识管理能力并不对竞争优势产生直接影响,而是要通过组织创新的完全中介作用对竞争优势产生间接影响。 相似文献
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跨国公司在华R&D机构的文化差异和文化冲突影响到了R&D、产品创新和整个公司的管理.将文化差异分为国家文化差异和组织文化差异.在5个文化维度和3个文化层次上对其进行了分析,得出文化差异导致文化冲突产生的原因、机制和内容.以及对文化冲突进行文化整合的动力系统、阻力系统、作用机制和相应的措施. 相似文献
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经济全球化使得以研究文化差异为核心的跨文化管理显得日益重要,而文化差异对顾客资产管理的影响却少有人关注。在阐述顾客资产关系驱动要素及其构成的基础上,分析文化要素和中关文化要素差异,以及文化要素对顾客资产关系驱动要素的影响,据此提出文化要素对顾客资产关系驱动要素影响的研究假设,并应用对数线性分析在中美移动通信市场上进行实证研究。研究结果表明,对于常客回报和特殊对待,美国顾客受到的影响更大;对于团体活动,中国顾客受到的影响更大;而对于知识学习活动,文化的影响不明显。鉴于顾客资产驱动要素是探寻顾客资产提升策略和途径的突破口,因此对跨文化顾客资产管理具有一定的指导意义。 相似文献
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商标是一种特殊的语言现象,它是与文化紧密联系的,同时它也反映了人们的信仰,道德观和习惯等等。本文分析了中英商标中存在的文化差异,揭示了商标中的文化涵义. 相似文献
13.
While it is well-known that cross-cultural conflict management is a common problem in multinational joint ventures. The cooperation parties come from different countries and regions, and their social, political and legal systems and cultural backgrounds are different, which leads to the differences in business philosophy, decision-making thinking preferences and management communication modes. The conflict of managerial values caused by cultural differences will inevitably affect the management concept and mode of joint ventures, which will permeate the whole process of enterprise management activities. Employees from different cultural backgrounds may have different acceptance of the rules and regulations of the joint venture or different understanding of the work tasks, which may cause employees′ uncertainty or anxiety and ultimately affect their work innovation behavior and enterprise performance.
However, a fact that can not be ignored is that managers of joint ventures do not know much about cultural differences, the impact of communication modes and how to influence employees′ work innovative behavior. Managers need to manage cultural conflicts and differences between the two countries and even more countries in order to maximize cultural integration and enhance working enthusiasm and creativity of employees. So, this study attempts to reveal the deep-seated impact mechanism of cultural differences between parent company and subsidiary companies and management communication modes on employees′ work innovative behavior. And we also hope to explore the optimal communication mode in cross-cultural conflict management of joint ventures, so as to provide experience for cross-cultural conflict management of joint ventures.
This paper took 211 employees of 12 automobile joint ventures as the research object. Cultural differences perceived by employees were viewed as the independent variable, and communication modes between managers and subordinates were regarded as both independent variables and moderating variables. The theory of anxiety/uncertainty management was adopted to analyze the effect and mechanism of employees′ perceptions of cultural differences on their work innovative behavior. The theory and techniques of Transactional Analysis were used to classify the communication modes between managers and subordinates. The hierarchical regression method was conducted to analyze the samples and compare the impact of different communication modes on employees′ innovative behavior.
Through empirical research, this study mainly draws the following conclusions: (1) Joint venture employees′ perceptions of cultural differences between parent and subsidiary companies affects their innovative behavior. The more cultural differences perceived by employees between parent and subsidiary companies, the more difficult it is for employees to understand the rules and regulations and normative requirements of joint ventures, thus enhancing the risk defense mechanism of employees and curbing their creative and innovative motivation in the process of work. (2) Manager-employee value conflict caused by cultural differences runs through the communication modes between managers and employees, thus affecting the innovative behavior of employees. The three dimensions of communication mode (complementary transactions, crossed transactions and covert ulterior) affect the direction and intensity of employees′ innovative behavior differently. Among them, complementary transactions positively affects employees′ innovative behavior, while crossed transactions and covert ulterior negatively affect employees′ innovative behavior. (3) Different communication modes adopted by manager-employee in the process of communication can moderate the impact of cultural differences perceived by employees on their innovative behavior. Among them, complementary transactions can weaken the negative relationship between employees′ perceptions of cultural differences and their innovative behavior, while covert ulterior strengthens the negative relationship between employees′ perceptions of cultural differences and their innovative behavior, while crossed transactions has no obvious moderating effect.
The theoretical contributions of this study are mainly embodied in the following aspects. Firstly, this study confirms the impact of employees′ perceptions of cultural differences and communication modes between managers and employees on employees′ innovative behavior. Different communication modes between managers and employees will not only directly affect employees′ innovative behavior, but also moderate the relationship between employees′ perceptions of cultural differences and their innovative behavior. Secondly, this study reveals the complex mechanism of the relationship between employees′ perceptions of cultural differences and their innovative behavior, and identifies the important moderating role of different communication modes. Thirdly, this study enriches the application fields of the anxiety/uncertainty theory, and expands the research fields of the theory and techniques of Transactional Analysis.
The results of this study have important reference significance for the management practice of joint ventures. Based on the results of this study, the employees′ perceptions of cultural differences are important factors to affect employees′ innovative behavior. Therefore, we put forward the following management suggestions for joint ventures. Firstly, it is suggested that joint ventures should attach great importance to alleviating the uncertainty and anxiety caused by employees′ perceptions of cultural differences, strive to create a safe and harmonious working environment for employees, so as to stimulate their innovative potential and improve their work enthusiasm and creativity. Secondly, joint ventures should popularize the theory of Transactional Analysis and the techniques of Interpersonal Communication Interaction Analysis in the process of human resources training. In addition, managers and employees of joint ventures should choose appropriate communication modes. When communicating, both managers and employees should give priority to complementary transactions, avoiding the use of crossed transactions and covert ulterior.
However, this study still has the following limitations: (1) This study took the employees of automobile joint ventures in China as research object. The representativeness of the samples needs to be improved. The universality of the research conclusions needs to be confirmed further. (2) There are some inconsistencies between self-evaluation and supervisor-evaluation of employees′ innovative behavior. The supervisor-evaluation data did not verify all the theoretical hypotheses. (3) The richness of the models needs to be strengthened. This study used the theory of anxiety/uncertainty management to explain the main effect of perceptions of cultural differences on employee innovative behavior, and tested the moderating effect of communication modes, but did not explore and test the mediating effect of the relationship between perceptions of cultural differences and employee innovative behavior. We will further explore the mediating variables and effects in the future study. 相似文献
14.
虚拟团队跨文化特征分析与管理策略研究 总被引：2，自引：0，他引：2
结合虚拟团队的特点,剖析了虚拟团队的文化特征、文化差异层面、跨文化冲突及诱因;从“差异论”出发,提出了虚拟团队在处理多元文化问题上应当遵循理解文化差异、利用文化差异、利用文化习得性、进行文化整合和跨文化适应能力培训的策略性原则。 相似文献
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本文根据霍夫斯塔德的跨文化比较理论,将我国与英、美等国家在五个文化维度上的差异进行了对比,在此基础上分析了文化差异对我国地方政府绩效评估管理可能产生的影响,并据此对我国实施地方政府绩效管理提出政策建议,以消除或缓解影响,促进我国地方政府绩效管理的健康发展. 相似文献
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文化是一种复杂的社会现象,每一种文化都有其独特的风格和内涵。跨文化交际活动不可避免地要涉及文化及其相关要素。交际者如果不能正确认知和体会本土文化与他文化之间的差异性,就不能保证跨文化交际的顺利进行。笔者认为正确的文化认知在跨文化交际中起着举足轻重的作用。 相似文献
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基于Cross-Temporal Meta-Analysis方法的性别特征与领导风格及跨文化比较研究 总被引：1，自引：0，他引：1
采用横断历史元分析方法,从跨文化视角出发,考察近年来性别特征与领导风格相关研究的总体情况,并分析二者的相关程度在金融危机前后的变化趋势。结果显示:性别特征对领导风格具有正向影响,女性化特征与变革型领导风格相关性较高,男性化特征与交易型领导风格相关性较高;随着管理层级的提高,性别特征与两种领导风格由显著差异趋向于无显著差异,起到了缓冲的作用;在东方文化情境下,性别特征在变革型领导风格方面有显著差异,在交易型领导风格方面无显著差异。在遭受金融危机或企业面临不确定性因素较强的情况下,性别特征在变革型领导风格差异方面较为明显,呈上升的趋势,而交易型领导风格有所下降。 相似文献
18.
从中国传统儒家人性观谈跨国公司的文化冲突管理 总被引：1，自引：0，他引：1
文化冲突已经成为跨国公司在异文化地区投资面临的最大挑战之一。从中国传统儒家人性观的角度解析跨文化冲突管理,并将中国儒家管理方略与西方管理文化进行比较,对于进一步构建具有中国特色的管理体系具有一定的启示。 相似文献
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不同的民族有着不同的社会文化背景,学习一种外语必须了解这种语言所承载的文化。《大学英语教学大纲》明确提出：＂大学英语教学应有助于学生开阔视野,扩大知识面,加强对世界的了解。＂目前,多数大学英语教材的内容都涵盖了西方社会的历史、地理、文化、民俗、风情等广泛的文化背景知识,但在实际教学过程中,这些被誉为尤其重要的知识却得不到重视,甚至被忽略,从而造成了学生的文化知识匮乏,英语交际能力不容乐观的现状。为了提高学生的跨文化意识、培养交际能力,本文从英语教学与中西社交礼节的关系入手,介绍在大学英语教学中遇到的一些中西方社交礼节。 相似文献